Information Victoria - online developments for and with citizens

•

0 likes•457 views

Paper presented by Amanda Finnis, Manager Online Strategy, eServices Unit, Information Victoria, Department of Business and Innovation, at the Serve You Right Conference, Melbourne, September 2011.

Technology

Information Victoria - online developments for and with citizens

This document summarizes new features and updates to the Victoria Online government portal. It describes the introduction of a question answering tool called "Got a Question?" that allows citizens to ask questions in their own words. It also discusses replacing the portal's internal search function with Google Custom Search to provide better search capabilities without licensing fees. Finally, it previews an upcoming government contacts and services directory and a proof-of-concept mapping tool called VisualPlace to visualize government data on maps.

8 emerging technology trends that will impact Government in 2011

eGovernment Resource Centre

VicEvents Mobile App May 2012

eGovernment Resource Centre

The VicEvents mobile app was developed to provide information on events in Victoria to mobile users. Originally an online calendar, it was expanded to apps for iPhone, iPad, Android due to increasing mobile use. Over 10,000 downloads have occurred since 2011. The free app allows users to find nearby events or search by date, location, category. It includes sharing events via social media and adding to calendars. Future updates will allow multi-date events. The app partnership between the Department of Premier & Cabinet and Deloitte led to rapid development for multiple platforms using the Titanium framework.

Achieving best practice in delivering government information and services online

eGovernment Resource Centre

Government on the move: trends in mobile technology and how government can ge...

eGovernment Resource Centre

Web Analytics: The past, present and future - Victoria Online Seminar Series ...

eGovernment Resource Centre

South Australian Government ICT Strategic Plan

eGovernment Resource Centre

Smart Service Queensland

eGovernment Resource Centre

Paper presented by Dianne Jeans. General Manager, Smart Service Queensland at the Serve You Right Conference, Melbourne, September 15-16, 2011. Smart Service Queensland is the front door to the Queensland Government - delivering service excellence for Queenslanders. Mission - Smart Service Queensland provides the primary point of contact for Queenslanders to access government services through multiple delivery channels

The document discusses online accessibility and PDF accessibility. It explains that online accessibility aims to allow people with disabilities to access and understand websites. While PDFs can be made more accessible by adding tags and structure, they are not fully defined as an "accessible technology" because assistive technologies do not universally support PDFs and using assistive technologies with PDFs requires more skill than with HTML. The document recommends providing an accessible alternative like HTML for PDFs to meet web accessibility guidelines.

Teaching old sites new tricks: Transforming the Better Health Channel into a ...

eGovernment Resource Centre

Presetnatin to the Victoria ONline seminar series, 27 April 2010. Provides an overview of the Better Health Channel, examines the gap between 'health' web in government and industry, looks at what are users doing in health online, and how to decide to move forward, what are the psychographics and mental models of users, and the visual design: managing stakeholder business and user divergence and provides a review of the new site, and the future redevelopment agenda.

Using social media to improve service delivery

eGovernment Resource Centre

The document discusses using social media to improve service delivery for citizens. It outlines a 3 pillar social media strategy including researching the audience, engaging with relevant content, and integrating and measuring activities. Key aspects are engaging the citizen, monitoring conversations, responding to feedback, and measuring the depth of relationships rather than just numbers. The goal is to put the citizen at the center and use social media as a continuous cycle of communication to improve services.

Getting Under the Skin of Government 2.0 - Issues, Insights and Implications

eGovernment Resource Centre

The Customer is Always Right - Service Ontario Webcast

eGovernment Resource Centre

The document summarizes ServiceOntario's efforts to transform and modernize government services in Ontario. It discusses how ServiceOntario has consolidated over 60 services and 1,100 staff from various ministries, and now offers 80 services through over 1,000 touchpoints. Customer satisfaction has increased from 61% in 2008 to 91% in 2010. Key priorities discussed include building a high performance organization, focusing on the customer experience, and exploring future opportunities to partner with other levels of government or the private sector to continue improving service delivery.

Consumer Affairs - My Shop Rights

eGovernment Resource Centre

Paper presented to the Victoria Online Seminar Series, Friday 18 May 2012 by Robyn Hageman and Matthew Henstridge, Consumer Affairs, Victoria. MyShopRights was developed in Dec 2010 to allow consumers to store receipts, set reminders for lay-by, warranties and gift vouchers and provide answers to common questions such as ‘Can I get a refund if I change my mind?’ Robyn Hageman and Caroline Rojas will be discussing the process involved with creating MyShopRights, as well as the development of a Consumer Affairs Victoria mobile strategy and mobile website.

Connecting Justice - social media and citizen engagement

eGovernment Resource Centre

Facebook and government - Digital innovation: bringing your staff along with you

eGovernment Resource Centre

Differences between WCAG 1.0 and WCAG 20 (Accessibility OZ)

eGovernment Resource Centre

Social Media Moderation Guide from the Victorian Government's Department of J...

eGovernment Resource Centre

The social media moderation guide outlines a process for assessing comments posted online about a government department. The guide advises to first discover if a comment is negative, neutral, or positive. It then provides steps to assess comments and determine an appropriate response, such as monitoring only, responding, or sharing positivity. The overall process aims to address queries transparently while following privacy laws and maintaining a positive tone. Escalation procedures are in place for situations that require additional guidance or preparation of a response.

Victorian Government Digital Innovation Review - September 2012

eGovernment Resource Centre

The document summarizes findings from the Digital Innovation Review conducted in Victoria, Australia. It finds that while Victoria has been a leader in digital innovation in Australia, it risks losing momentum without continued focus and investment. The review assessed digital readiness, innovation in agencies, and a public servant survey. It found agencies have varying levels of social media and digital adoption, with barriers including budgets, leadership, and security concerns. Victoria's citizens are highly connected online and via mobile, but some groups face disadvantages. The public service understands social media well but has mixed understanding of government 2.0 concepts.

EPA Victoria - Case study in responsive design

eGovernment Resource Centre

Better Health Channel Mobile - health information anytime, anywhere

eGovernment Resource Centre

Online Engagement in the Public Sector

eGovernment Resource Centre

Northern Territory Business Centres

eGovernment Resource Centre

- The Territory Business Centres provide business services and information across 4 locations in the Northern Territory, including Darwin, Katherine, Tennant Creek, and Alice Springs. - The centres serve as the initial contact and referral point for starting or growing a business, providing business licensing information and processing over 200 NT government licenses. - The centers aim to deliver professional, courteous, and impartial services and continually improve through reviewing customer feedback and developing new e-services like additional online forms and payment options. - The NT Government is working to establish a common e-business pathway for businesses and government through a coordinated online portal, forms, and contact centers to transition to more online transactions and information access over the next few years

Service SA - Channel Management

eGovernment Resource Centre

This document discusses Service SA's channel management strategies from 2010-2011. It provides statistics on transactions and revenue collected through different channels like over-the-counter, online, and contact center. It shows that over-the-counter transactions made up 60% of transactions but online transactions contributed to more revenue. Initiatives like eliminating registration labels and promoting online services led to a 16.7% reduction in counter transactions and 14.8% increase in online transactions. Future plans include expanding online services, self-service options, and processing efficiencies to further shift transactions to online and self-service channels.

Social Media in the Government

eGovernment Resource Centre

The document discusses the use of social media by Queensland government departments and agencies. It provides examples of how the Queensland Police Service and the Department of Employment, Economic Development and Innovation have successfully used social media. It also notes some of the challenges of social media adoption for government, such as gaining leadership buy-in and balancing information dissemination with listening to citizens. Breakout groups are encouraged to discuss social media use in their specific areas.

Co-Production by Design – embracing digital society makes for smarter services

eGovernment Resource Centre

Paper presented by Dr Steve Hodgkinson - Research Director IT – Asia/Pacific Ovum, at the Serve You Right Conference, Melbourne, September 2011. The modern digital economy requires new behaviours from citizens, industry partners, peer agencies and governments to inspire economic, social and environmental sustainability, nurture digital society initiatives, collaborate to pool thinking and resources and leverage proven platforms and solutions.

Customer Satisfaction - recent updates in measurement and performance across ...

eGovernment Resource Centre

Service Delivery - Directions and Changes at the Commonwealth Level

eGovernment Resource Centre

Service SA

eGovernment Resource Centre

Service Tasmania

eGovernment Resource Centre

Viewers also liked

Accessibility and PDFs

eGovernment Resource Centre

Teaching old sites new tricks: Transforming the Better Health Channel into a ...

eGovernment Resource Centre

Using social media to improve service delivery

eGovernment Resource Centre

Getting Under the Skin of Government 2.0 - Issues, Insights and Implications

eGovernment Resource Centre

The Customer is Always Right - Service Ontario Webcast

eGovernment Resource Centre

Consumer Affairs - My Shop Rights

eGovernment Resource Centre

Connecting Justice - social media and citizen engagement

eGovernment Resource Centre

Facebook and government - Digital innovation: bringing your staff along with you

eGovernment Resource Centre

Differences between WCAG 1.0 and WCAG 20 (Accessibility OZ)

eGovernment Resource Centre

Viewers also liked (9)

Accessibility and PDFs

Teaching old sites new tricks: Transforming the Better Health Channel into a ...

Using social media to improve service delivery

Getting Under the Skin of Government 2.0 - Issues, Insights and Implications

The Customer is Always Right - Service Ontario Webcast

Consumer Affairs - My Shop Rights

Connecting Justice - social media and citizen engagement

Facebook and government - Digital innovation: bringing your staff along with you

Differences between WCAG 1.0 and WCAG 20 (Accessibility OZ)

More from eGovernment Resource Centre

Social Media Moderation Guide from the Victorian Government's Department of J...

eGovernment Resource Centre

Victorian Government Digital Innovation Review - September 2012

eGovernment Resource Centre

EPA Victoria - Case study in responsive design

eGovernment Resource Centre

Better Health Channel Mobile - health information anytime, anywhere

eGovernment Resource Centre

Online Engagement in the Public Sector

eGovernment Resource Centre

Northern Territory Business Centres

eGovernment Resource Centre

Service SA - Channel Management

eGovernment Resource Centre

Social Media in the Government

eGovernment Resource Centre

Co-Production by Design – embracing digital society makes for smarter services

eGovernment Resource Centre

Customer Satisfaction - recent updates in measurement and performance across ...

eGovernment Resource Centre

Service Delivery - Directions and Changes at the Commonwealth Level

eGovernment Resource Centre

Service SA

eGovernment Resource Centre

Service Tasmania

eGovernment Resource Centre

Open Government - The State of Play - 2010

eGovernment Resource Centre

Written by Digital Brand, this paper seeks to explain the genesis and evolution of the concept of “open” government within the context of changing forms of government within the web-driven world, a world where emerging web technologies are empowering the citizen as never before, providing access to vast quantities of information which, despite being presented out of context and often in a complex format, is nonetheless available and freely open to use and reuse.

Smart Government Australia 2010 - Gov 2.0 Action Plan - Victoria

eGovernment Resource Centre

So what is government 2.0?

eGovernment Resource Centre

Gov 2.0 refers to the use of Web 2.0 tools like wikis, blogs, and social networking by government to engage with citizens, develop policy, and deliver services in a more collaborative way. It aims to make government more open, accountable, and responsive by harnessing the principles of collaboration and sharing through online tools. The key differences between Gov 1.0 and 2.0 are that Gov 2.0 sees the public as participants rather than spectators and aims to be more transparent, outcome-driven, and networked through multi-channel engagement and decision making.

More from eGovernment Resource Centre (16)

Social Media Moderation Guide from the Victorian Government's Department of J...

Victorian Government Digital Innovation Review - September 2012

EPA Victoria - Case study in responsive design

Better Health Channel Mobile - health information anytime, anywhere

Online Engagement in the Public Sector

Northern Territory Business Centres

Service SA - Channel Management

Social Media in the Government

Co-Production by Design – embracing digital society makes for smarter services

Customer Satisfaction - recent updates in measurement and performance across ...

Service Delivery - Directions and Changes at the Commonwealth Level

Service SA

Service Tasmania

Open Government - The State of Play - 2010

Smart Government Australia 2010 - Gov 2.0 Action Plan - Victoria

So what is government 2.0?

Recently uploaded

June Patch Tuesday

Ivanti

Ivanti’s Patch Tuesday breakdown goes beyond patching your applications and brings you the intelligence and guidance needed to prioritize where to focus your attention first. Catch early analysis on our Ivanti blog, then join industry expert Chris Goettl for the Patch Tuesday Webinar Event. There we’ll do a deep dive into each of the bulletins and give guidance on the risks associated with the newly-identified vulnerabilities.

Digital Banking in the Cloud: How Citizens Bank Unlocked Their Mainframe

Precisely

Inconsistent user experience and siloed data, high costs, and changing customer expectations – Citizens Bank was experiencing these challenges while it was attempting to deliver a superior digital banking experience for its clients. Its core banking applications run on the mainframe and Citizens was using legacy utilities to get the critical mainframe data to feed customer-facing channels, like call centers, web, and mobile. Ultimately, this led to higher operating costs (MIPS), delayed response times, and longer time to market. Ever-changing customer expectations demand more modern digital experiences, and the bank needed to find a solution that could provide real-time data to its customer channels with low latency and operating costs. Join this session to learn how Citizens is leveraging Precisely to replicate mainframe data to its customer channels and deliver on their “modern digital bank” experiences.

Astute Business Solutions | Oracle Cloud Partner |

AstuteBusiness

HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU

panagenda

Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/ DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen! Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell. Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten. Diese Themen werden behandelt - Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten - Wie funktionieren CCB- und CCX-Lizenzen wirklich? - Verstehen des DLAU-Tools und wie man es am besten nutzt - Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw. - Praxisbeispiele und Best Practices zum sofortigen Umsetzen

Y-Combinator seed pitch deck template PP

c5vrf27qcz

What is an RPA CoE? Session 1 – CoE Vision

DianaGray10

Introduction of Cybersecurity with OSS at Code Europe 2024

Hiroshi SHIBATA

I develop the Ruby programming language, RubyGems, and Bundler, which are package managers for Ruby. Today, I will introduce how to enhance the security of your application using open-source software (OSS) examples from Ruby and RubyGems. The first topic is CVE (Common Vulnerabilities and Exposures). I have published CVEs many times. But what exactly is a CVE? I'll provide a basic understanding of CVEs and explain how to detect and handle vulnerabilities in OSS. Next, let's discuss package managers. Package managers play a critical role in the OSS ecosystem. I'll explain how to manage library dependencies in your application. I'll share insights into how the Ruby and RubyGems core team works to keep our ecosystem safe. By the end of this talk, you'll have a better understanding of how to safeguard your code.

Nordic Marketo Engage User Group_June 13_ 2024.pptx

MichaelKnudsen27

Taking AI to the Next Level in Manufacturing.pdf

ssuserfac0301

Read Taking AI to the Next Level in Manufacturing to gain insights on AI adoption in the manufacturing industry, such as: 1. How quickly AI is being implemented in manufacturing. 2. Which barriers stand in the way of AI adoption. 3. How data quality and governance form the backbone of AI. 4. Organizational processes and structures that may inhibit effective AI adoption. 6. Ideas and approaches to help build your organization's AI strategy.

Generating privacy-protected synthetic data using Secludy and Milvus

Zilliz

During this demo, the founders of Secludy will demonstrate how their system utilizes Milvus to store and manipulate embeddings for generating privacy-protected synthetic data. Their approach not only maintains the confidentiality of the original data but also enhances the utility and scalability of LLMs under privacy constraints. Attendees, including machine learning engineers, data scientists, and data managers, will witness first-hand how Secludy's integration with Milvus empowers organizations to harness the power of LLMs securely and efficiently.

Mutation Testing for Task-Oriented Chatbots

Pablo Gómez Abajo

Conversational agents, or chatbots, are increasingly used to access all sorts of services using natural language. While open-domain chatbots - like ChatGPT - can converse on any topic, task-oriented chatbots - the focus of this paper - are designed for specific tasks, like booking a flight, obtaining customer support, or setting an appointment. Like any other software, task-oriented chatbots need to be properly tested, usually by defining and executing test scenarios (i.e., sequences of user-chatbot interactions). However, there is currently a lack of methods to quantify the completeness and strength of such test scenarios, which can lead to low-quality tests, and hence to buggy chatbots. To fill this gap, we propose adapting mutation testing (MuT) for task-oriented chatbots. To this end, we introduce a set of mutation operators that emulate faults in chatbot designs, an architecture that enables MuT on chatbots built using heterogeneous technologies, and a practical realisation as an Eclipse plugin. Moreover, we evaluate the applicability, effectiveness and efficiency of our approach on open-source chatbots, with promising results.

zkStudyClub - LatticeFold: A Lattice-based Folding Scheme and its Application...

Alex Pruden

Folding is a recent technique for building efficient recursive SNARKs. Several elegant folding protocols have been proposed, such as Nova, Supernova, Hypernova, Protostar, and others. However, all of them rely on an additively homomorphic commitment scheme based on discrete log, and are therefore not post-quantum secure. In this work we present LatticeFold, the first lattice-based folding protocol based on the Module SIS problem. This folding protocol naturally leads to an efficient recursive lattice-based SNARK and an efficient PCD scheme. LatticeFold supports folding low-degree relations, such as R1CS, as well as high-degree relations, such as CCS. The key challenge is to construct a secure folding protocol that works with the Ajtai commitment scheme. The difficulty, is ensuring that extracted witnesses are low norm through many rounds of folding. We present a novel technique using the sumcheck protocol to ensure that extracted witnesses are always low norm no matter how many rounds of folding are used. Our evaluation of the final proof system suggests that it is as performant as Hypernova, while providing post-quantum security. Paper Link: https://eprint.iacr.org/2024/257

“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...

Edge AI and Vision Alliance

For the full video of this presentation, please visit: https://www.edge-ai-vision.com/2024/06/temporal-event-neural-networks-a-more-efficient-alternative-to-the-transformer-a-presentation-from-brainchip/ Chris Jones, Director of Product Management at BrainChip , presents the “Temporal Event Neural Networks: A More Efficient Alternative to the Transformer” tutorial at the May 2024 Embedded Vision Summit. The expansion of AI services necessitates enhanced computational capabilities on edge devices. Temporal Event Neural Networks (TENNs), developed by BrainChip, represent a novel and highly efficient state-space network. TENNs demonstrate exceptional proficiency in handling multi-dimensional streaming data, facilitating advancements in object detection, action recognition, speech enhancement and language model/sequence generation. Through the utilization of polynomial-based continuous convolutions, TENNs streamline models, expedite training processes and significantly diminish memory requirements, achieving notable reductions of up to 50x in parameters and 5,000x in energy consumption compared to prevailing methodologies like transformers. Integration with BrainChip’s Akida neuromorphic hardware IP further enhances TENNs’ capabilities, enabling the realization of highly capable, portable and passively cooled edge devices. This presentation delves into the technical innovations underlying TENNs, presents real-world benchmarks, and elucidates how this cutting-edge approach is positioned to revolutionize edge AI across diverse applications.

Columbus Data & Analytics Wednesdays - June 2024

Jason Packer

[OReilly Superstream] Occupy the Space: A grassroots guide to engineering (an...

Jason Yip

The typical problem in product engineering is not bad strategy, so much as “no strategy”. This leads to confusion, lack of motivation, and incoherent action. The next time you look for a strategy and find an empty space, instead of waiting for it to be filled, I will show you how to fill it in yourself. If you’re wrong, it forces a correction. If you’re right, it helps create focus. I’ll share how I’ve approached this in the past, both what works and lessons for what didn’t work so well.

JavaLand 2024: Application Development Green Masterplan

Miro Wengner

Freshworks Rethinks NoSQL for Rapid Scaling & Cost-Efficiency

ScyllaDB

GNSS spoofing via SDR (Criptored Talks 2024)

Javier Junquera

In the realm of cybersecurity, offensive security practices act as a critical shield. By simulating real-world attacks in a controlled environment, these techniques expose vulnerabilities before malicious actors can exploit them. This proactive approach allows manufacturers to identify and fix weaknesses, significantly enhancing system security. This presentation delves into the development of a system designed to mimic Galileo's Open Service signal using software-defined radio (SDR) technology. We'll begin with a foundational overview of both Global Navigation Satellite Systems (GNSS) and the intricacies of digital signal processing. The presentation culminates in a live demonstration. We'll showcase the manipulation of Galileo's Open Service pilot signal, simulating an attack on various software and hardware systems. This practical demonstration serves to highlight the potential consequences of unaddressed vulnerabilities, emphasizing the importance of offensive security practices in safeguarding critical infrastructure.

Artificial Intelligence and Electronic Warfare

Papadakis K.-Cyber-Information Warfare Analyst & Cyber Defense/Security Consultant-Hellenic MoD

Principle of conventional tomography-Bibash Shahi ppt..pptx

BibashShahi

Recently uploaded (20)

June Patch Tuesday

Digital Banking in the Cloud: How Citizens Bank Unlocked Their Mainframe

Astute Business Solutions | Oracle Cloud Partner |

HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAU

Y-Combinator seed pitch deck template PP

What is an RPA CoE? Session 1 – CoE Vision

Introduction of Cybersecurity with OSS at Code Europe 2024

Nordic Marketo Engage User Group_June 13_ 2024.pptx

Taking AI to the Next Level in Manufacturing.pdf

Generating privacy-protected synthetic data using Secludy and Milvus

Mutation Testing for Task-Oriented Chatbots

zkStudyClub - LatticeFold: A Lattice-based Folding Scheme and its Application...

“Temporal Event Neural Networks: A More Efficient Alternative to the Transfor...

Columbus Data & Analytics Wednesdays - June 2024

[OReilly Superstream] Occupy the Space: A grassroots guide to engineering (an...

JavaLand 2024: Application Development Green Masterplan

Freshworks Rethinks NoSQL for Rapid Scaling & Cost-Efficiency

GNSS spoofing via SDR (Criptored Talks 2024)

Artificial Intelligence and Electronic Warfare

Principle of conventional tomography-Bibash Shahi ppt..pptx

Information Victoria - online developments for and with citizens

Recommended

Recommended

More Related Content

Viewers also liked

Viewers also liked (9)

More from eGovernment Resource Centre

More from eGovernment Resource Centre (16)

Recently uploaded

Recently uploaded (20)