Ch01 the administrative professional
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This document is the first chapter of a textbook about office administration. It discusses the growing demand for administrative assistants and their typical responsibilities, which include managing schedules, correspondence, meetings, and clerical staff. It notes that most jobs are in secretarial roles. Education and training can include an associate's degree or courses from colleges, technical schools, or professional organizations. Employers value technical, communication, collaboration, customer service, problem-solving, and professionalism skills. The chapter outlines management responsibilities and challenges, and stresses the importance of understanding an organization's structure, industry, and goals.
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How To Deal With A Difficult Boss
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Here are 12 out of 39 helpful tips on how to be efficient and productive at work. For more tips of this type, click the link: http://vkool.com/how-to-be-efficient/.
1. Set Deadlines
You should set deadlines for almost everything you do; otherwise, you will not try your best to fulfill your tasks.
2. Upgrade Technology
In this modern world, technology plays a very important role in working productivity. Therefore, upgrading technology on a regular basis is one of the tips on how to be efficient and productive at work. Technology helps you work faster and more precisely.
3. Avoid Personal Affairs At Work
You may have some personal calls when you are at work, but do not let them last for too long as this will badly affect your productivity. These phone calls can even lower your concentration on what you are doing, resulting in some mistakes at work. Moreover, your boss will not appreciate you if you keep doing personal affairs at work.
4. Work Hard In The Morning
In the morning when you are full of energy, you should focus on doing your tasks at work. This will help you complete your work fast, precisely, and efficiently. If you do some stuff like checking email or status updates on social networking sites in the morning, you are lowering your productivity.
5. Stop Laziness
Another tip on how to be efficient and productive at work is to stop laziness. Laziness loses your working productivity, and prevents you from promotion. Therefore, you should always focus on your main work rather than chatting with colleagues at work.
6. Stop Doing Multi-Tasks
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7. Use Appropriate Communication
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8. Say No
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9. Sleep Enough
Make sure that you sleep enough 8 hours a day to be physically and mentally healthy at work. Lack of sleep makes you tired, and unable to work at 100% of productivity.
10. Get Exercise
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At some point in our working lives we all have to deal with a boss that’s being difficult. How you cope in this situation can make all the difference to the outcome. The difference can be as great as staying in a job and improving the situation or having to leave. Being happy at work is of course extremely important and unhappiness can lead to stress, a fall off in performance and worsening problems with the boss.
Don’t take it personally
If you have to deal with a difficult boss, you should check that you’re not simply being too sensitive to the situation. It could be that he or she is just extremely busy and feel you’re interrupting them too much. Some bosses don’t always have the time to be as pleasant as you might imagine they should be.
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Here are 12 out of 39 helpful tips on how to be efficient and productive at work. For more tips of this type, click the link: http://vkool.com/how-to-be-efficient/.
1. Set Deadlines
You should set deadlines for almost everything you do; otherwise, you will not try your best to fulfill your tasks.
2. Upgrade Technology
In this modern world, technology plays a very important role in working productivity. Therefore, upgrading technology on a regular basis is one of the tips on how to be efficient and productive at work. Technology helps you work faster and more precisely.
3. Avoid Personal Affairs At Work
You may have some personal calls when you are at work, but do not let them last for too long as this will badly affect your productivity. These phone calls can even lower your concentration on what you are doing, resulting in some mistakes at work. Moreover, your boss will not appreciate you if you keep doing personal affairs at work.
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In the morning when you are full of energy, you should focus on doing your tasks at work. This will help you complete your work fast, precisely, and efficiently. If you do some stuff like checking email or status updates on social networking sites in the morning, you are lowering your productivity.
5. Stop Laziness
Another tip on how to be efficient and productive at work is to stop laziness. Laziness loses your working productivity, and prevents you from promotion. Therefore, you should always focus on your main work rather than chatting with colleagues at work.
6. Stop Doing Multi-Tasks
Doing a task well is better than doing multi-tasks incompletely at a time. If you want to do a lot of tasks, complete one by one at a time. Do not try to complete them at the same time as you may make big mistakes on them.
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Communicating appropriately is another tip on how to be efficient at work. If you need to explain something to your boss or co-workers, you should try to make it easy to understand. You should always use positive words in conversations at work even when you disagree with someone there.
8. Say No
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9. Sleep Enough
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10. Get Exercise
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Visit our blog to stay updated with the latest news on cloud email and collaboration for the smart business:https://www.mithiskyconnect.com/blog
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Connect with us:
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The document discusses how the workplace is constantly changing due to factors like globalization, technology, diversity, and flexible work arrangements. It also outlines the strong job outlook and expanding roles for administrative professionals. Typical responsibilities are presented, along with necessary qualifications like communication, time management, and technology skills. The chapter introduces different types of business organizations and hierarchical structures found in companies.
Chapter 17
The document outlines the job search and advancement process in 5 steps:
1. Analyze your skills and set goals;
2. Adopt a search plan using various traditional and online methods;
3. Prepare documents like resumes, cover letters, and develop references;
4. Practice and succeed in interviews by being prepared to discuss your qualifications;
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Looking at improving team productivity? Keen to reduce travel cost and efforts? Worried about information security? Unable to collaborate with remote teams?
Which factors really impact team productivity? Which collaboration solutions should I deploy?
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Check out our cloud email and collaboration solution for the smart business, Mithi SkyConnect, which is trusted by a growing list of 500,000 business users worldwide: https://www.mithiskyconnect.com/
Mithi SkyConnect can help your team become more productive. Start your free trial today (no credit card required): https://goo.gl/K7elS4
---
Visit our blog to stay updated with the latest news on cloud email and collaboration for the smart business:https://www.mithiskyconnect.com/blog
---
Connect with us:
Twitter: https://www.twitter.com/MithiSkyConnect
Facebook: https://www.facebook.com/MithiSkyConnect
LinkedIn: https://www.linkedin.com/company/mithi-software-technologies-pvt--ltd-
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www.bizlibrary.com
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Course Objective
To set clear guidelines for effective communication and to consider the role of good interpersonal skills in the multicultural workplace by understanding:
different behavioral styles and learn to modify your behavior to achieve best results
how to stay present 'in the moment', 'listen for intent', and influence your listener positively
how to give and receive constructive feedback as a way to build better relationships
To demonstrate assertive behavior
how to communicate effectively when the stakes are high and you need to neutralize arguments effectively
To create individual action plans for ongoing personal development by making use of all of the above skills to ensure effective teamwork
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Importance of Interpersonal Skills
Communication in Interpersonal Skills
Tools in Interpersonal Skills
Verbal communication
Non-verbal communication
Listening skills
Negotiation
Problem-solving
Decision-making
Assertiveness
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How can you develop your EQ skills to perform better at your workplace position?
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Communication & Interpersonal Skills at Multi Cultural Workplace
Communication & Interpersonal Skills at Multi Cultural Workplace
05 Strategies to Increase your Productivity at Work
05 Strategies to Increase your Productivity at Work
Effective Communication Skills to succeed at your Workplace
Effective Communication Skills to succeed at your Workplace
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Chapter 01
The document discusses how the workplace is constantly changing due to factors like globalization, technology, diversity, and flexible work arrangements. It also outlines the strong job outlook and expanding roles for administrative professionals. Typical responsibilities are presented, along with necessary qualifications like communication, time management, and technology skills. The chapter introduces different types of business organizations and hierarchical structures found in companies.
Chapter 17
The document outlines the job search and advancement process in 5 steps:
1. Analyze your skills and set goals;
2. Adopt a search plan using various traditional and online methods;
3. Prepare documents like resumes, cover letters, and develop references;
4. Practice and succeed in interviews by being prepared to discuss your qualifications;
5. Maintain enthusiasm and learn from others to advance your career over time.
Chapter 08
This document discusses effective written communication. It outlines the "C" characteristics of complete, clear, correct, concise, courteous and considerate communication. Guidelines are provided for writing emails, letters, memos and reports, including determining the goal and audience, organizing content, and following appropriate formatting conventions for each document type. Effective editing techniques are also discussed.
Chapter 14
The document discusses meeting and event planning. It provides information on effective meeting qualities, types of meetings, roles and responsibilities of executives, leaders, administrative professionals and participants. It also discusses planning conferences, responsibilities during conferences, and follow up after conferences. Key aspects include setting clear objectives, preparing agendas, managing time, taking meeting notes, solving problems, and conducting evaluations.
Chapter 10
The document discusses technology and etiquette for global communication. It covers various communication technologies used in business like telecommunications, computers, mobile devices, and social networking. It also discusses security threats and solutions, as well as etiquette for mobile phone and instant messaging communication to be respectful of cultural differences and others' needs for privacy. The overall focus is on how technology enables global communication and the importance of etiquette in its professional use.
RECORDS MANANGEMENT SYSTEM (Electronic Records Management)
This document provides an overview of electronic records management systems. It defines what record management and electronic records are, discusses the types of records that can be managed, and the roles and responsibilities of record managers. It describes the benefits of electronic document and records management systems (EDRMS) over non-EDRMS approaches, how EDRMS work, and compares the key differences between the two. The document also covers current issues in records management and provides several references for further information.
Electronic Records Management
The document discusses challenges with managing electronic records, including massive volume, unnecessary copies, and lack of control over organization. It provides guidance on identifying records, ensuring authenticity through versioning or digital signatures, and creating a consistent filing system using descriptive names and tags. The document stresses the importance of complying with records retention and disposition authorities to systematically preserve and destroy records according to legal requirements.
Chapter 11
Electronic records require careful file management throughout their lifecycle. When records are created, they must be classified and organized into meaningful folder structures with descriptive file names. Classification systems like taxonomies and file plans are used to categorize records and assign unique identifiers. Records move through various stages of use, distribution, retention, storage, and eventual disposition. Backups protect records from loss or damage. Databases provide efficient search and retrieval of organized electronic data. Proper management of electronic records from creation to final disposition is important.
Office Administration Program
The Office Administration Program aims to be a leader in providing administrative professionals to the community. It offers certificates in areas like Medical Office Support and Office Support. Courses teach skills like office procedures, workplace technologies, medical office simulation, and cooperative experience. An articulation agreement allows credits to transfer between area schools and the college, saving time and money. Office administration jobs are expected to increase, with over 362,000 new positions opening between 2006-2016 according to the Department of Labor.
Electronic records management
This document provides an introduction and overview of electronic records management for California state government agencies. It defines key terms related to electronic records and records management systems. It discusses the importance of developing an electronic records management program and plan, including reviewing requirements, training, documenting existing systems, conducting a records inventory and appraisal, and obtaining approval for records retention schedules. The document provides guidance on various aspects of electronic records management such as creating, organizing, and arranging electronic files and records series. It also covers ensuring electronic records integrity, database management, hardware and data security, disaster preparedness and recovery, storage media care, and legal issues. The overall aim is to help agencies improve their electronic recordskeeping practices to meet statutory requirements.
Records Management
Part 1 of a Training Course on Establishing An Institutional Records Management and Archival Collection Development Program for RVM Schools (held at the RVM Regional House, Singalong, Paco, Manila on 2002 Dec. 11-2 , at the RVM Regional House, Cebu on 2003 Jan. 24-25, at the RVM Regional House, Davao City on 2003 Feb. 28-March 1, and at the RVM Regional House, Cagayan de Oro City. on 2003 March 7-8
Records management ppt
Records management is the systematic administration of records and documented information throughout their lifecycle, including creation, classification as active or inactive, use, storage, and final disposition. It involves identifying, circulating, storing, and disposing of records based on their legal, archival, fiscal, or other value to an organization. Records can be in any physical form, including paper documents, photographs, films, and electronic files, and effective management requires classifying records as centralized or decentralized based on storage and access needs.
PPT on Administration
This document discusses the definitions and concepts of administration and management. Administration is defined as the organization and direction of human and material resources to achieve desired ends, and involves planning and organizing. Management is defined as getting things done through other people and involves motivating and controlling. Some key differences between administration and management are that administration makes policies while management implements them, and administration involves owners while management involves managers. The document also outlines the nature, principles, and elements of administration, including that it is goal-oriented, involves division of work and unity of command, and its elements are planning, organizing, staffing, directing, coordinating, reporting and budgeting.
Administration powerpoint presentation
The document discusses how companies respond to financial deficits through various cost-cutting measures like reducing employee wages and headcounts. This may involve flattening management hierarchies by eliminating some management levels. Companies may also outsource specialized work temporarily to reduce long-term staffing costs. The roles and responsibilities of key company departments like Purchasing, Human Resources, Finance, and Administration are also outlined.
Administrative Assistant Presentation
An experienced administrative professional seeks an administrative assistant position. The candidate has strong skills in MS Office applications, communication, organization, and multi-tasking. As an administrative assistant for 15 years, the candidate has experience coordinating travel, meetings, and providing confidential support. References and resume are available upon request for further consideration.
Filing and record keeping
This document provides an introduction to filing and record keeping training. It outlines objectives to help participants understand the importance of good filing systems and improve their own institutions' filing. It describes types of documents that should be filed, such as administrative, financial, organizational and project documents. It provides notes on setting up an effective filing system, including logical organization and regular maintenance. Finally, it discusses different filing methods like chronological, alphabetical and numerical ordering to make documents easy to find.
What is Electronic Records Management?
This presentation provides you with an overview of Electronic Records Management (ERM). The slides are from the AIIM ERM Certificate Program covering technologies and global best practices for managing electronic records.
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RECORDS MANANGEMENT SYSTEM (Electronic Records Management)
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Ch 1 intro to management and org (1)
The document discusses the roles and responsibilities of managers. It defines a manager as someone who works with and through other people to accomplish organizational goals. Managers are classified as first-line managers, middle managers, or top managers depending on their level in the organization. The document also outlines the functional approach to management, which includes planning, organizing, leading, and controlling work. Additionally, it discusses management roles in terms of interpersonal, informational, and decisional responsibilities. The changing role of managers is discussed in terms of increasing customer focus and encouraging innovation.
robbins_PPT01 Introduction ud-21-11-16.ppt
The document is a learning outline for a chapter that discusses management. It covers topics such as who managers are, what they do, and why studying management is important. The key points are:
- Managers work with and through other people to coordinate work and accomplish organizational goals. They plan, organize, lead, and control the work of others.
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This document proposes a new learning system called SouthWest Learning4Health for the NHS South West. It discusses how learning and working are evolving to be more integrated. Traditional training delivered off-site is being replaced by continuous learning that occurs simultaneously with work. The system will use an online virtual learning environment to provide just-in-time learning resources from best practices to emerging practices to support workers in the complex healthcare system. It will categorize content and functionality based on the complexity of learning needs from simple to chaotic.
Let’s talk about Agile and lean coaching
The document provides information about Samuli Ruuskanen and his company Huitale, which provides agile and lean coaching services. Some key points:
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The document discusses the role of management and key concepts in management. It describes the four main functions of management as planning, organizing, leading, and controlling. It also discusses the importance of efficiency and effectiveness for organizational performance. Managers require conceptual, human, and technical skills to perform their roles, which include leading employees to achieve goals, making decisions about resources, and ensuring the organization's survival. The challenges of management are increasing as the environment becomes more diverse, dynamic and turbulent.
Principle of Management ch1
This document outlines the key topics to be covered in a chapter on management. It includes a learning outline covering who managers are, what management and organizations are, what managers do including their functions and roles, and why management should be studied. It provides definitions and explanations of these concepts in brief paragraphs and bullet points.
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This document is a learning outline for a chapter on management. It defines key terms like managers, organizations, and the functions of management. It describes what managers do, including planning, organizing, leading, and controlling work. Managers fulfill roles like leaders, liaisons, and decision-makers. Their job is changing to focus more on customers and innovation. Studying management is useful because good management is needed universally, most people are either managers or managed, and management offers rewards and challenges.
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The document describes the key aspects of management based on a textbook. It discusses the four main functions of management: planning, organizing, leading, and controlling. It also addresses the difference between efficiency and effectiveness. Managers require conceptual, human and technical skills. The roles and challenges of management are described for different levels and in different contexts like small businesses and non-profits. Finally, it outlines the transition to a new workplace requiring new competencies for dealing with today's turbulent environment.
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This document provides an overview of management concepts. It discusses how innovation is important for organizations to survive and defines management as attaining goals effectively and efficiently through planning, organizing, leading, and controlling resources. Managers must develop skills in conceptual, human, and technical areas. The document also outlines different management levels and roles, and how managing in small businesses and nonprofits differs from large organizations. It notes rapid changes in the workplace due to technology, globalization, and social values are shifting management needs towards collaboration, experimentation, and knowledge sharing.
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Managers work in organizations to accomplish specific goals. They direct the activities of others and ensure work gets done efficiently and effectively. The document discusses the different levels of management, from first-line to top managers. It also defines management as the process of getting work done through others and outlines the key functions of planning, organizing, leading, and controlling. Finally, it explores the importance organizations place on effective managers and why studying management is useful.
CV
This document is a curriculum vitae for Amelia Toyne. It includes her personal details and contact information. Her personal statement highlights that she is hard-working, confident, and takes pride in her work. She has strong administration, communication, and customer service skills. Her employment history includes roles as a case worker and payroll administrator. She also lists her qualifications which include an NVQ Level 2 in Business Administration and various GCSEs. References are provided.
Professional Services Roadmap 2011 and beyond
This document provides an overview of 1E Professional Services. It discusses who they are, why customers should use their services, their goals for growth, and how sales and professional services can work together. Key points include that the team has 16 consultants with experience across 25+ projects, their focus on customer satisfaction and flawless execution, and how packaging offerings can help customers deploy solutions more quickly and profitably through reuse of best practices.
Karen Riley CV
Karen Riley is a South African executive secretary and personal assistant with over 25 years of experience. She has held roles such as national training coordinator for Cell C and executive personal assistant for various companies. She has strong Microsoft Office skills and experience coordinating meetings, travel arrangements, and administrative tasks. Karen is seeking new opportunities where she can apply her organizational abilities, communication skills, and dedication to service.
03 bus ops&org
This document discusses business organization and management. It covers topics like organizational structures, guidelines for businesses, principles of effective organization, how departments are organized, levels of management, and the functions of planning, organizing, leading, and controlling. It also addresses managerial qualities and advantages/disadvantages of being a manager, as well as the importance of teamwork.
Aminullah Assagaf_P6-Ch.8_Human resources-32.pptx
Here are the steps to solve this learning curve problem:
1) Given: t1 = 18 hrs, learning rate = 80%
2) Learning rate of 80% corresponds to a learning curve coefficient of b = ln(0.8)/ln(2) = -0.322
3) To find t9: t9 = t1 * 9^-0.322 = 18 * 0.493 = 8.874 hrs
4) To find t18: t18 = t1 * 18^-0.322 = 18 * 0.394 = 7.092 hrs
5) To find t36: t36 = t1 * 36^-0.322 = 18 * 0.315 = 5.
Rules of success of a serial acquirer
Eight rules of success for a serial acquirer.
Analyze and adapt your capability maturity to integrate successfully
Structure and tailor integration approach and M&A process
Avoid deals from hell
Manage complexity and effort
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How to Create a More Engaging and Human Online Learning Experience
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Syllabus
Chapter-1
Introduction to objective, scope and outcome the subject
Chapter 2
Introduction: Scope and Specialization of Civil Engineering, Role of civil Engineer in Society, Impact of infrastructural development on economy of country.
Chapter 3
Surveying: Object Principles & Types of Surveying; Site Plans, Plans & Maps; Scales & Unit of different Measurements.
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Levelling: Instrument used Object of levelling, Methods of levelling in brief, and Contour maps.
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Chapter 6
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Water Pollution: Water Quality standards, Introduction to Treatment & Disposal of Waste Water. Reuse and Saving of Water, Rain Water Harvesting. Solid Waste Management: Classification of Solid Waste, Collection, Transportation and Disposal of Solid. Recycling of Solid Waste: Energy Recovery, Sanitary Landfill, On-Site Sanitation. Air & Noise Pollution: Primary and Secondary air pollutants, Harmful effects of Air Pollution, Control of Air Pollution. . Noise Pollution Harmful Effects of noise pollution, control of noise pollution, Global warming & Climate Change, Ozone depletion, Greenhouse effect
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1. Palancharmy, Basic Civil Engineering, McGraw Hill publishers.
2. Satheesh Gopi, Basic Civil Engineering, Pearson Publishers.
3. Ketki Rangwala Dalal, Essentials of Civil Engineering, Charotar Publishing House.
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Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
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Ch01 the administrative professional
- 1. © 2011 Cengage Learning. All Rights Reserved. Fulton-Calkins, Rankin & Shumack Procedures and Technology Chapter 1 Entering the Workforce
- 2. © 2011 Cengage Learning. All Rights Reserved. Chapter 1 The World of Office Administration • The demand for administrative assistants is strong and growing • Both women and men choose office administration – As a career – As a means of advancing within a company or field 2
- 3. © 2011 Cengage Learning. All Rights Reserved. Chapter 1 Typical Responsibilities • Relieve management of administrative detail • Coordinate work flow • Compose correspondence and reports • Maintain the supervisor’s calendar • Arrange travel • Recruit, train, and supervise clerical staff • Do Internet research 3
- 4. © 2011 Cengage Learning. All Rights Reserved. Chapter 1 Typical Responsibilities • Meet and greet clients and visitors • Coordinate and maintain records • Set up and facilitate meetings • Maintain staff weekly schedules • Manage projects • Answer the telephone • Perform general clerical duties 4
- 5. © 2011 Cengage Learning. All Rights Reserved. Chapter 1 The Growing Job Market • Where the jobs are 5 EMPLOYMENT BY SPECIALTY, 2008 Secretaries, except legal, medical, and executive 46% Executive secretaries and administrative assistants 37% Medical secretaries 11% Legal secretaries 6% Source: Occupational Outlook Handbook, 2010–11 Edition • Temporary administrative assistants • Virtual administrative assistants
- 6. © 2011 Cengage Learning. All Rights Reserved. Chapter 1 Education and Training • Associate’s degree in office technology or office administration • College degree in business or a related field • Courses offered by – Colleges and technical schools – Placement agencies and professional organizations • On-the-job training 6
- 7. © 2011 Cengage Learning. All Rights Reserved. Chapter 1 Employer Expectations • Technical skills • Communication and interpersonal skills • Teamwork and collaboration skills • Customer focus • Problem-solving and critical-thinking skills • Professionalism (a professional attitude) • Productivity • A strong work ethic 7
- 8. © 2011 Cengage Learning. All Rights Reserved. Chapter 1 Employer/Employee Responsibilities • Cooperative effort with shared goals • Employers – Provide pay, benefits, and training – Provide a safe and healthy work environment • Employees – Show commitment to producing high-quality products or services – Demonstrate hard work, loyalty, and goodwill 8
- 9. © 2011 Cengage Learning. All Rights Reserved. Chapter 1 The Work World • Office culture and language • Types of organizations • Formal organizational structures 9 Workplace Wisdom Learning about the culture, structure, and management of your company will help you perform your job better.
- 10. © 2011 Cengage Learning. All Rights Reserved. Chapter 1 Management Responsibilities • Planning • Organizing • Managing information • Recruiting and hiring • Evaluating 10
- 11. © 2011 Cengage Learning. All Rights Reserved. Chapter 1 Management Challenges • Dealing with a changing and diverse workforce • Coping with changing economic times • Changing to stay competitive 11
- 12. © 2011 Cengage Learning. All Rights Reserved. Chapter 1 Understanding Your Organization • Basic information about the industry • Company products and services • Departments with which you interact • How your group contributes to the organization's goals • What the group needs from you • Advice from coworkers on doing your job 12
- 13. © 2011 Cengage Learning. All Rights Reserved. Chapter 1 Discussion Questions • Which types of skills needed by administrative assistant are the most important (in your opinion)? Why? • Is the name of the job position for a person who completes the duties of an administrative assistant important? Why or why not? 13