The position is a Clinic Program Coordinator/Medical Assistant for an outpatient clinic. Key responsibilities include coordinating daily operations and administrative support for hospital medicine programs, assisting with department budgeting and management, and performing medical assistant duties like vital signs, phlebotomy, and assisting with procedures. The position requires an associate's degree and medical assistant certification as well as experience in medical administration and customer service.

1. Position Description
Job Title: Clinic Program Coordinator/MA Job Code:
Reports To: Clinic Manager Dept Name: MMG Clinic
Date: February 2015 Classification: Classified
FLSA: Non-Exempt
I. DESCRIPTION OF POSITION
The Clinic Program Coordinator position is responsible for coordinating support of daily operations for the
MMG Adult and Pediatric Hospital Medicine programs. This position assists management with department
budget preparations and management, schedules meetings, composes various documents, coordinates
departmental orientation, maintains files, check and expense requests and entry in MyTime. The position
may also assist with other MMG Clinic-based programs and works closely in supporting the medical
directors of assigned programs. Along with these duties would include all functions performed as a
Medical Assistant.
II. QUALIFICATIONS
(i) Minimum Requirements (ii) Preferred but not Essential
Education
• Associate’s degree or equivalent
experience in lieu of education
• Completion of an accredited Medical
Assistant program
Experience
• Two years of administrative experience
in a medical office or hospital
• Six to twelve months customer service
experience
License/Certification • Medical Assistant Certification
Knowledge/Skills
• Microsoft Office proficiency (Word,
Excel, Outlook & Power Point)
• Ability to operate office equipment
• Excellent verbal and written
communication skills
• Strong organizational skills
• Familiarity with medical
terminology and transcription
III. EPIC POSITION CREDENTIALING
If this position is responsible for documenting in the electronic medical record (EPIC), they must have a
credential assigned. This will usually be the state licensure or federal registry credential (e.g. RN). EPIC can
only accommodate one credential, the listed credential should be the core credential recognized by legal
and/or regulatory agencies based on this position questionnaire.
Credential Designation: _____MA_________

2. IV. CORE DUITIES AND RESPONSIBLITIES
% of Time Primary Duties
50% Daily coordination of the Clinic Programs. Provides administrative support to both programs
and patients within clinic setting.
• Works with Physician, Clinic Manager and team in Service Excellence initiatives and assists
in developing action plans for improvement.
• Assists the Director of Quality Improvement with meeting coordination, communication
and roll out of new quality improvement information and processes.
• Provide calendar management for programs and procedures with patients and physicians
which includes scheduling meetings and meeting resources.
• Coordinate scheduling for department meetings and other hospital based groups.
• Coordinate and disseminate timely and appropriate communication to the physicians.
• Coordinate departmental orientation for newly hired Medical Assistants including
scheduling meetings and helping with I.S. access and logins.
• Ensure adequate phone, office and support staff coverage for each program
• Assist providers and guest speakers with development, production and materials for
presentations at meetings.
• Establish and maintain effective communication and relationships with MMG and Meriter
Hospital departments and staff.
• Collaborate with physicians on opportunities for establishing and/or improving referral
relationships.
• Scheduling of complex cases and providing prior authorizations.
• Patient instructions and patient teaching for current programs.
• Handling of cash transactions.
• Create and maintain clinic manuals for each clinic workflow.
• Assists management with creation of departmental budgets.
50% Medical Assistant
• Performs patient check in: vital signs, height and weight, chief complaint, brief history,
current medications, allergies and any appropriate measurements for specific age groups.
• Assists with or performs procedures such as cleansing superficial laceration/wounds,
dressing changes, suture line care, removal of casts and sutures, selected irrigations and
injections.
• Performs procedures such as electrocardiogram (ECG) testing, spirometry, nebulizer
treatments.
• Utilizes aseptic and sterile technique in setup of trays and special sterile equipment while
performing and assisting with procedures requiring aseptic and or/sterile technique.
• Performs phlebotomy on adults and children for laboratory blood drawing as directed by
the physician or registered nurse.
• Processes blood samples and laboratory specimens, preparing sample for transport to the
laboratory.
• Provides written and verbal structured instructions to patients regarding procedures.
• Participates in triage process by collection data from patient and seeks direction from
physician, physician assistant, nurse practitioner, or registered nurse on how to proceed.
• Administers intramuscular, subcutaneous, and intradermal injections as ordered by
physician, physician assistant or nurse practitioner.

3. • Other duties as assigned
• Follows and complies with all policies, procedures, rules, regulations and Meriter service
behaviors
V. RESPONSIBLITY FOR CONFIDENTIAL DATA
Indicate the responsibility for safeguarding confidential information (e.g., personnel, patients' records).
• Deals with confidential data daily concerning personnel issues, financial and other internal
matters
• Access daily to patient information including admission, diagnosis, treatment, insurance and
disposition
VI. RESPONSIBILITY FOR CONTACT WITH OTHERS
Appraise the type, importance, frequency and extent of contacts with others.
• First point of contact for the Patients participating in clinic program. Many calls and
correspondence daily from within and outside of Meriter Health Services
• Daily contact with Patients and Physicians regarding project and schedule management
• Daily contact with other Meriter Hospital department staff, nursing, leadership and
administration support
• Daily contact with the rest of MMG support team for coordination of services
VII. WORKING CONDITIONS
Determine the physical effort required to perform work assignments (e.g., walking, standing, frequent or
continuous lifting).
• Will sit at a desk for long periods of time
• Will operate a computer for long periods of time
• May occasionally require lifting up to 25 pounds
VIII. SCOPE
Number of employees supervised
Direct Indirect Total Annual Base
Payroll
Exempt 0 0 0
Non-Exempt 0 0 0
Total 0 0 0
Budget Control
Annual Operating Budget: 0
Annual Revenues/Sales: 0
Other scope measurements pertinent to the position (e.g., number of beds, number of employees
leading, etc.).
Item Number

4. IX. Management Level of Job (check one)
Chec
k
Mgmt. Level Brief Description
Manager Responsible for staff, department operations, budget, strategy
Program/Service Mgr. Accountable for system processes, budget for multiple areas – no staff
Supervisor Daily responsibility for staff and operations, executes strategy
Program Leader Informal leader, responsible for programs/processes, no staff or budget resp.
X Staff All other staff
Note: The content of the job description must support the management level designation. Refer to the
management level definitions on myMeriter for additional detail.

5. Level
DESCRIPTION OF ACCESS
PRIMARY
Required
(Routine) to
do the job
Please
ch
ec
k
all
lev
els
th
at
ap
ply
SECONDARY
Required for
job, but
mostly by
exception
Please check
all
level
s
that
appl
y
1 None:
Position requires no access to patient information.
2 Public Information:
Position may require access to some or all of the following: patient name, room
number, and isolation status when posted on patient room door.
X
3 Demographics:
(Includes Level 2 Public Information) and
Position may require access to some or all of the following: patient name, address,
race, marital status, religion, master index, basic insurance information as found
on “face sheet”.
X
4
Limited Clinical:
(Includes Level 2 Public Information, Level 3 Demographics) and
Position may require access to some or all of the following: diagnosis and
procedures, e.g. as found on P2000.
X
5 Clinical:
(Includes Level 2 Public Information, Level 3 Demographics, Level 4 Limited
Clinical) and Position may require access to some or all of the following:
information relating to patient’s health status such as Medical Record, CDR, orders,
notes, lab results, etc.
X
6 Billing:
(Includes Level 2 Public Information, Level 3 Demographics) and
Position may require access to some or all of the following: information relating to
account balance, patient charges, insurance verifications, and coordination of
benefit information.
X

6. Please note: Employees will access protected health information only for those patients for whom one is
providing care or as related to specific job functions and responsibilities.
Position descriptions are not intended to be, and should not be constructed to be, a complete list of all the
duties and responsibilities performed by incumbents. Duties, responsibilities, and expectations may be added,
deleted or modified at any time at the discretion of the supervisor.

7. Please note: Employees will access protected health information only for those patients for whom one is
providing care or as related to specific job functions and responsibilities.
Position descriptions are not intended to be, and should not be constructed to be, a complete list of all the
duties and responsibilities performed by incumbents. Duties, responsibilities, and expectations may be added,
deleted or modified at any time at the discretion of the supervisor.