1. Charles Michel Bessette
Health Care Technology and Customer Service Expertise
8 rue Argyle - Ormstown, QC J0S 1K0
serviciostecnicoscmb7@gmail.com - 1-450-829-2914
WORK EXPERIENCE
Manager of Home Care & Customer Service
Medigas Canada Incorporated - Montréal, QC - 1984 to 1991
Responsibilities:
Work with the Vice-President, Managers and staff to establish goals and objectives in alignment with corporate
policies, procedures and standards.
Assist in the development of annual business plans and budgets.
Assist in effectively managing both physical and human resources for the regions served.
Provide developmental, training and performance measures to staff.
Develop and market the company's operations in accordance with company philosophy in order to achieve
marketing plan objectives.
Maintain institutional and home care client expectations and standards with effective resource utilization.
Participation and supervision in the provision of clinical services and 'On-Call' responsibilities for Home Care
patients, as required.
Accomplishments:
Increased the company's market share with institutional and home care clients.
Expanded the number and type of services offered to institutional and home care clients.
Developed greater cooperation with other branches of Medigas Canada Incorporated.
Skills Used:
Supervisory and clinical skills.
Maintain theoretical and clinical expertise in respiratory therapy practice, education and equipment.
Excellent communications skills demonstrated with a wide range of clients using a variety of methods.
Strong health & safety focus for Home Care patients.
Organizational, prioritization and delegation skills.

2. Excellent computer skills, attention to detail and diligence in follow up and resolution of customer service issues.
Department Head - Respiratory & Anesthesia Techology
Royal Victoria Hospital - Montréal, QC - 1979 to 1984
Responsibilities:
Plan, organize and direct activities for treatment of the patients requiring respiratory therapy and technical
assistance for the Anesthesia Department physicians.
Develop goals and objectives and develop new techniques to meet departmental and patient needs.
Monitor and supervise staff activities and evaluate their performances.
Prepare the department operating budget and ensure high standards of service.
Plan the section’s activities and ensure the smooth running of the department by implementing and monitoring
policies and systems.
Supervise training programs for Respiratory & Anesthesia Technology trainees and encourage personnel
development of the department’s personnel through training and education.
Maintain quality assurance records and techniques of the department and evaluate all treatment and reporting
methods. Introduce and demonstrate new techniques and equipment.
Accomplishments:
Combined the technological services of two departments into one budget sector, managed the staff schedules
in order to provide 24/7/365 technological coverage for the hospital.
Skills Used:
Perform diagnostic tests, such as arterial blood gas analysis and cardiopulmonary functions tests.
Operate and monitor respiratory equipment to administer treatments such as oxygen, oxygen-air mixtures,
humidified air or medications.
Operate, monitor, maintain and test a variety of diagnostic and therapeutic equipment.
Assess patients and perform or assist with interventions such as airway maintenance, line insertions, inductions
and intubations.
Perform artificial respiration and external cardiac massage.
Assist with transport of high-risk patients.
Supervise the staff of two departments and participate in training students and other respiratory therapists.
Participate in home care programs for chronic respiratory patients and provide patient and family education.

3. Participate in research publications related to cardiac and pulmonary disorders.
EDUCATION
Medical Technology in Anesthesia Technology
CEGEP Vanier College - Montréal, QC
1976 to 1977
Medical Technology in Respiratory Technology
Toronto Institute of Medical technology - Toronto, ON
1970 to 1973
SKILLS
Results-driven office and customer service manager with proven ability to establish rapport with clients in the
retail, health and tourism sectors. Highly enthusiastic customer service professional with more than 20 years of
client interface experience. Responsible for cash, credit card, and bank transactions with a solid knowledge of
clinic and office practices and basic accounting procedures. A committed and personable team player with an
upbeat and positive attitude, motivated to maintain customer satisfaction and loyalty to contribute to company
success.
ADDITIONAL INFORMATION
In 1994 I had the opportunity to travel to Honduras to help a friend establish a SCUBA diving facility. The
location of this business is on the Island of Utila in the Bay Islands off the North coast of Honduras.
Because there was a lack of heath care services and personnel on the island I became involved as a volunteer
at the community clinic. This volunteer work helped me make contact with medical volunteers from Central and
North America as well as Non-Governmental Organizations, national and international groups who address
issues of health care in Third World countries.
Approximately 50% of my time in Honduras was dedicated to volunteer and compensated health care projects;
the rest of my work time was devoted to the Paradise Diver SCUBA diving facility. Therefore half of my time
was spent on health care projects and the rest of my time as an employee of the Paradise Divers SCUBA
diving facility.
The following is a summary of my employments during the years that I spent in Honduras:
1994-2003: Utila Community Clinic - I began as a volunteer and was eventually named Clinic Administrator.
2000-2003: Utila Hyperbaric Chamber & Trauma Center (UHC & TC) - In 2000 and 2001 I took courses to
enable me to participate in the management of injured recreational and commercial SCUBA divers and I was
employed at this facility as Senior Hyperbaric Chamber Operator & Facility Manager.
2004-2008: Various Organizations: - My work at the Utila Community Clinic and the UHC & TC put me into
contact with individuals and groups concerned with Health Care issues in Honduras and I worked with a variety
of community clinics, medical brigades, NGO's, Secretaries of Health, The Pan American Health Organization,

4. as well as international medical students whom I helped gain access to mentoring programs to improve their
skills in managing Spanish-speaking patients.
1994-2004: Paradise Divers - My work at the dive shop consisted of all aspects of Customer Service
(Information inquiries regarding products and services via telephone, email, web-site and in-person; resolve
customer complaints; assisting with sales & sales leads; clerical tasks such as processing new client accounts,
maintaining customer accounts, implementing changes to existing accounts, and filing documents and other
paperwork; tourism & activities information and bookings.) plus the maintenance of SCUBA diving equipment.
2008-2014: As per above with the addition of Hostel Management for an onsite 27 bed, 11 room hostel with
kitchen facility. The main duties were reservations, customer billing & payments and cash, credit-card and
banking transactions.
At the end of the summer of 2014 I began planning my return to Canada. My health is very good and I would
like to find work in any field where I can use my talents and work experiences for the benefit of a company in
this area. I speak, read and write English, French and Spanish.
I look forward to the opportunity to meet with you to discuss the possibility of joining your team and contributing
to the success of your business.