Derek Osborn walks us through the advantages and disadvantages of carrier-owned postal delivery routes. He concludes that more testing and experimentation is required in this area.
Middle income country postal operators have the opportunity to leverage their rising middle class to increase mail and parcel volumes. Advertising mail can become a successful new source of mail, and increased B2C commerce can be a source of new parcels. Additional revenue from these activities would enable postal operators to transform their enterprise while reducing average costs and improving service quality through automation. This webinar will look at a postal operator’ main automation areas, including address management, automated sorting and computerized retail systems.
Address management is the foundation of any automation program, enabling automated sorting to direct each piece of mail accurately to its destination.
Automated sorting improves service, reducing error and increasing speed, while potentially reducing costs.
Computerized retail systems improves customer service and reduces revenue leakage.
We will provide examples of systems and innovations in each of the three areas above, and discuss issues, benefits and how automation projects should be evaluated.
Advanced postal organizations have implemented delivery sequencing to reduce labour costs and improve the efficiency of their delivery workforce. The availability of sequencing hardware and the quality of multi-line address recognition has made delivery sequencing a lot more affordable than it was 20 years ago. This webinar will discuss how postal organisations in emerging economies can evaluate the cost and benefits of delivery sequencing, and how they can determine which sequencing strategy to use.
Measuring the performance of a postal operator extends beyond the traditional metrics used by private companies such as return on equity for instance. Postal service is a public endeavor, and its performance must be measured in light of universal service obligations, and limits to missions and risks that constrain its strategy and operation. In addition to that, posts are networks, and the management of networks is inherently complex. In this webinar, we will talk about what makes the postal service challenging to manage and measure, including public service and network issues.
Advanced and emerging postal organizations are increasingly vulnerable to various forms of revenue leakage,including no payment, underpayment, counterfeited evidencing. Postal revenue leakage in Europe alone is estimated at over $1.0 billion annually. The question often asked is whether the cost of protection will justify the returns. As new technology solutions emerge, protection from leakage can be better integrated into business processes in order to deter theft. The webinar will discuss practices that can be applied in various environments across postal organizations, and across evidencing channels (bulk-permit, bulk-meter, retail, online postage, etc.)
Middle income country postal operators have the opportunity to leverage their rising middle class to increase mail and parcel volumes. Advertising mail can become a successful new source of mail, and increased B2C commerce can be a source of new parcels. Additional revenue from these activities would enable postal operators to transform their enterprise while reducing average costs and improving service quality through automation. This webinar will look at a postal operator’ main automation areas, including address management, automated sorting and computerized retail systems.
Address management is the foundation of any automation program, enabling automated sorting to direct each piece of mail accurately to its destination.
Automated sorting improves service, reducing error and increasing speed, while potentially reducing costs.
Computerized retail systems improves customer service and reduces revenue leakage.
We will provide examples of systems and innovations in each of the three areas above, and discuss issues, benefits and how automation projects should be evaluated.
Advanced postal organizations have implemented delivery sequencing to reduce labour costs and improve the efficiency of their delivery workforce. The availability of sequencing hardware and the quality of multi-line address recognition has made delivery sequencing a lot more affordable than it was 20 years ago. This webinar will discuss how postal organisations in emerging economies can evaluate the cost and benefits of delivery sequencing, and how they can determine which sequencing strategy to use.
Measuring the performance of a postal operator extends beyond the traditional metrics used by private companies such as return on equity for instance. Postal service is a public endeavor, and its performance must be measured in light of universal service obligations, and limits to missions and risks that constrain its strategy and operation. In addition to that, posts are networks, and the management of networks is inherently complex. In this webinar, we will talk about what makes the postal service challenging to manage and measure, including public service and network issues.
Advanced and emerging postal organizations are increasingly vulnerable to various forms of revenue leakage,including no payment, underpayment, counterfeited evidencing. Postal revenue leakage in Europe alone is estimated at over $1.0 billion annually. The question often asked is whether the cost of protection will justify the returns. As new technology solutions emerge, protection from leakage can be better integrated into business processes in order to deter theft. The webinar will discuss practices that can be applied in various environments across postal organizations, and across evidencing channels (bulk-permit, bulk-meter, retail, online postage, etc.)
Boost DC Performance & Solve DIM Challenges: Use Cubing and Dimensioning Tech...Angela Carver
The implementation of cubing and dimensioning technology is increasing in popularity due to their unique ability to solve a variety of frequently encountered supply chain challenges with a reasonable investment. Cubing and weighing solutions are now available in varying sizes, prices and durability options to meet the needs of any distribution center. These tools are designed to eliminate manual data entry, reduce inventory data errors and increase profits. Focusing on these operational improvements are more important than ever due to the increasing shipping rates for major carriers such as FedEx and UPS. The dimensional weight pricing structure raised the average shipping cost 30%. This led to warehouse operators searching for savings in other areas so as to not pass these rate increases on to their customers.
Datex partner, Rice Lake Weighing Systems, is one of the top providers of cubing and dimensioning technologies for the supply chain industry. They have been in business for over 70 years and now offer over 40,000 different weighing products for a variety of different industries. Their expertise has allowed many SCM businesses to make significant improvements to their operations ranging from more optimized inventory putaway and storage, improved carton selection, and more stable load/pallet building. When paired with warehouse management technology, cubing systems allow warehouses of any size to have more data available at their fingertips. This helps decision makers and staff make critical decisions on the fly while saving time and money. To get more information about implementing cubing and dimensioning technologies into your supply chain operation contact Datex experts today at marketing@datexcorp.com or 800.933.2839 ext 243.
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International lean supply chain managementTom Craig
The keys are to reduce excess time and improve reliability in supply chains. This is especially true in the upstream/inbound segment of the end-to-end supply chain. Upstream with its size, complexity, and non-linearity. Inbound where the supply of supply chains begin. Reducing time and improving reliability makes better forecasting, lead time & ERP, mitigates bull whip effect, accelerates inventory, and frees up capital for other investments. Focus on key products, suppliers, and logistics providers. Use data analytics and Value Stream Mapping. Do it both pre-pandemic and now for a better understanding.
The concept of platform was developed a few years ago to describe new economic models such as iTunes, ebay and others who bring the services of other private companies into their infrastructure as a revenue multiplier. This webinar will present the concept and its applications to the postal world.
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As we plan for the world of eCommerce and the customer expectation of quick, free shipping, our ability to forecast is turned on its head. How many distribution centers do we even need, and is that number feasible? Can we use historical data to plan for demand and design our networks, or is there a better way?
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Boost DC Performance & Solve DIM Challenges: Use Cubing and Dimensioning Tech...Angela Carver
The implementation of cubing and dimensioning technology is increasing in popularity due to their unique ability to solve a variety of frequently encountered supply chain challenges with a reasonable investment. Cubing and weighing solutions are now available in varying sizes, prices and durability options to meet the needs of any distribution center. These tools are designed to eliminate manual data entry, reduce inventory data errors and increase profits. Focusing on these operational improvements are more important than ever due to the increasing shipping rates for major carriers such as FedEx and UPS. The dimensional weight pricing structure raised the average shipping cost 30%. This led to warehouse operators searching for savings in other areas so as to not pass these rate increases on to their customers.
Datex partner, Rice Lake Weighing Systems, is one of the top providers of cubing and dimensioning technologies for the supply chain industry. They have been in business for over 70 years and now offer over 40,000 different weighing products for a variety of different industries. Their expertise has allowed many SCM businesses to make significant improvements to their operations ranging from more optimized inventory putaway and storage, improved carton selection, and more stable load/pallet building. When paired with warehouse management technology, cubing systems allow warehouses of any size to have more data available at their fingertips. This helps decision makers and staff make critical decisions on the fly while saving time and money. To get more information about implementing cubing and dimensioning technologies into your supply chain operation contact Datex experts today at marketing@datexcorp.com or 800.933.2839 ext 243.
ERP in logistics and supply chain management
Value chain analysis , understanding, ERP system in logistics, software as a service, supply chain solutions through erp
How Voice, Scanning and Automation Improve Distribution/Fulfillment OperationsJohn Schriefer
Regardless of your current warehouse management system, new market and operational changes require new approaches to improve fulfillment center operations. This presentation uses two examples to illustrate how mobile applications and warehouse automation solve shop-floor execution challenges without changing back-end systems.
International lean supply chain managementTom Craig
The keys are to reduce excess time and improve reliability in supply chains. This is especially true in the upstream/inbound segment of the end-to-end supply chain. Upstream with its size, complexity, and non-linearity. Inbound where the supply of supply chains begin. Reducing time and improving reliability makes better forecasting, lead time & ERP, mitigates bull whip effect, accelerates inventory, and frees up capital for other investments. Focus on key products, suppliers, and logistics providers. Use data analytics and Value Stream Mapping. Do it both pre-pandemic and now for a better understanding.
The concept of platform was developed a few years ago to describe new economic models such as iTunes, ebay and others who bring the services of other private companies into their infrastructure as a revenue multiplier. This webinar will present the concept and its applications to the postal world.
Supply Chain Network Design: Key Questions for a Successful Distribution NetworkHannah Flynn
As we plan for the world of eCommerce and the customer expectation of quick, free shipping, our ability to forecast is turned on its head. How many distribution centers do we even need, and is that number feasible? Can we use historical data to plan for demand and design our networks, or is there a better way?
If we're going to offer the speed of shipping and variety of inventory that today's customers have come to expect, there are a lot of different questions that need to be asked. Join Irina Rosca, Director of Supply Chain Operations at Helix and an experienced global supply chain strategist, as she walks through the key questions to a successful and efficient distribution network. You'll leave knowing what data you can start collecting today to answer these questions.
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3. Derek Osborn
Last 12 years I have worked with the
Vision and strategy
postal industry around the world as a
International Postal Business Coach
Whatnext4u
The future of post
business coach – often to:
Fostering innovation
Research postal topics and to lead,
Thinking differently
design and facilitate workshops, and
deliver management training, seminars, Customer centricity
forums and master classes on:
Engaging customers
Delivery operations
Operational
improvement
Human resource
development
Leading change,
modernisation and
transformation
Reinventing the post
4.
5. Reinventing the Post published and
launched 2 weeks ago at Post Expo
Section 2 is entitled Reinventing Delivery and
the Last Mile
6. Webinar Programme
• Background and context
• Advantages and disadvantages of carrierowned routes
• Operational, quality and customer issues –
and opportunities
• Is ‘final mile consolidation’ a sensible way
forward in a liberalised market?
• Final thoughts
7. So what is the context and what are
the challenges in postal delivery?
8. Some GENERAL trends
From
• ‘Information poor’
• Different suppliers of
products and services from
different places
• You get what they decide to
give you and when
• Fixed channels - shops,
telephone and catalogues
• Then you had to work hard to
get what you want
To
• ‘Information rich’
• Everything (products and
services) available in one
place - integrated
• You choose – eg options and
‘comparison’ sites
• Streamed on-line via
broadband internet
• Now you control and decide
what you want and when
and how
10. Major postal trends
From
•
•
•
•
•
•
•
•
Volume
2 D (letters)
Sender
Push
Physical
End to end quality
Monopoly providers
Single, separate businesses
• Product/service focus
To
• Value
• 3 D (packets and parcels)
• Receiver (and sender)
• Pull
• Integrated physical/digital
• Precision delivery quality
• Open competitive market
• Different business
configurations
• Customer needs focus
11. Postal industry balance sheet
Glass ‘half-empty’
•
•
•
•
•
•
Declining volumes
Electronic substitution
Environmental concerns
Greater competition
Greater regulation
More demanding
customers
Glass ‘half-full’
• Trust and Brand
• Ubiquity – everywhere
• Universal service
• Delivery capability
• Address knowledge
• Value of mail
• Integrating physical and
digital solutions
• Global connectivity
• Agency for Governments
• Committed employees
12. Postal industry leveraging assets
Glass ‘half-full’
Accentuating the Positive
•
•
•
•
•
•
•
• Recognisable and secure access
Wide/easy access to services
• Biggest customer database
• Everything ‘to the door’
• Granular knowledge of locations
• The personal ‘Mail Moment’
• Uniquely connecting physical and
electronic – hybrid options
• Global connections if needed
• E-government applications
• Experience, ideas and resources
Trust and Brand
Ubiquity – everywhere
Universal service
Delivery capability
Address knowledge
Value of mail
Integrating physical and digital
solutions
• Global connectivity
• Agency for Governments
• Committed employees
14. Which brings us to delivery….
Senders
Receivers
• Posts used to focus on senders but now there is as much, if
not more, focus on recipients
• Delivery customers are becoming critical in determining the
carriers and the service
• For postal operators, delivery remains, perhaps more than
ever, their “core business”
• It is where you can differentiate yourself from the
competitors
• BUT it is also costly, with fluctuating workload and the out
door element is hard to supervise or manage
17. Operational issues and opportunities
•
•
•
•
•
•
•
•
Optimising - discretion over route
Flexibility with volumes, exceptional situations
Weather conditions - adaptable timing
Self-regulated - less need for supervision
Standards and efficiency – can be exceeded
Local knowledge and consistency
Investment and equipment – can leapfrog
Work-rate and effort – self-motivation
18. Quality issues
• Not in total control – but can go extra mile
• Can blame others – but totally accountable
• Knows what customers want – meets their
individual needs
• Maybe unable to satisfy all customers – but
can work out the best compromise
• Will ‘feel’ poor quality of service directly incentive to improve and deliver quality
19. Customer issues
• Can fall out with individual customers – but
knows customers and can build good
relationships
• Maybe split loyalty and does more ‘own’
business – but works interactively with
customers to deliver what they need
• Feels remote from company but can drive
personal service and attention
20. Final Mile Consolidation?
Reasons why it could make sense
• ATM’s
• Mobile network wireless
masts
• Environmental – emissions
• All the above – better
efficiency, quality, customer
service and relationships
• Liberalised market to avoid
confusion and duplication
of effort, cost etc
Challenges to overcome
• Trust
• Compatibility of systems –
eg track and trace
• Contract management
• Pricing
• Quality assurance
• Ownership of customers
• Brand loyalty
21. • Advantages and disadvantages
• Not been extensively tried
• Could be explored a bit more
23. Thank you for your participation
derekosborn@whatnext4u.com
23
24. Reinventing the Post continues
18–20th Nov 2013
Bangkok
25–27th Feb 2014
Durban
20–21st May 2014
3–5th June 2014
10-12th June 2014
9th Sept 2014
Hong Kong Post Expo Asia-Pacific 2014
Oslo – E-BISS International Delivery Benchmarking
Workshop
Gibraltar – Small Posts and Islands Postal Forum
Canada – America-Pacific Benchmarking Workshop
25. Whatnext4u in the postal industry:
workshops, facilitation, research and training
Postal industry and strategy
Understanding the global postal industry
Good practice, benchmarking ideas and
knowledge sharing
Research into innovation and ideas for
promoting the value of mail
Innovative strategy thinking - developing
an effective business vision, mission and
strategy. Strategy and business plans –
make it happen
People, innovation and change
Developing a motivated workforce
Managing change effectively
Fostering innovation - turn problems into
opportunities. Embedding innovation
and implementing good ideas
Engaging employees/ improving internal
communications
Customers, quality and markets
Growing mail volumes by understanding
your markets and engaging your customers
Developing account management for key
customers, building customer relationships
Creating a customer-focused culture in the
organisation
Building a quality organisation on business
excellence and improving service quality
Postal operations
Improving operational efficiency and
deploying best practice in postal delivery
Recipient based delivery solutions
Embracing new technologies
Reviewing your operation through facilitated
self-assessment
Internal benchmarking for performance
improvement