Paula Robertson has over 20 years of experience in export compliance, logistics, and project management. She currently works as a Senior Export Compliance Analyst for Staples, where she manages all export transactions, ensures legal compliance, trains others, and improves processes. Previously, she held roles in customer service, supply planning, and logistics. She has a track record of effective communication, problem solving, process improvement, and ensuring on-time deliveries. Robertson aims to build productive relationships and provide strategic analysis to achieve positive results for customers.

1. Paula Robertson
425 Main St #24B
Hudson, Massachusetts 01749
(774) 285-6898 // e-mail: robertsonpp46@gmail.com
PROFILE: Highly qualified, confident and self-motivated professional with extensive experience of international
compliance and logistics. Accomplished project manager and collaborator who has demonstrated
the ability to execute and getdesired results quickly in a matrix environment. Proven track record in
analytics, problem solving and logistics with specialties in export compliance and domestic and
international transportation. Strong competency in cost control, process improvement and
communication.
Professional Experience:
Staples Contract & Commercial, Framingham MA (2006-present)
Sr. ExportCompliance Analyst
Key Responsibilities:
 Successfully managed all exporttransactions across several business units including Home Office
shipments.
 Prepare international documents including commercial invoice, packing slips, Shippers Letter of
Instruction and North American Free Trade Agreements (NAFTA) and executed all AES filings.
 Exportscreenings ofcustomers and end-users thus reducing potential exposure to financial
penalties by US governmentagencies.
 Continually updating standard operating procedures (SOP’s) and distribute to all related parties.
 Coordinate collecting information on highly technical items that are exported to Staples
subsidiaries to ensure no licenses are required or find the applicable license exception.
 Trained and supervised contractors within the exportdepartment. Review and editdocuments
prepared and conductbi-monthly meetings to review processes and issues.
 Work closely with Sales, Customer Service, Customer System Support, and FulfillmentCenters to
ensure that exportshipments are set-up correctly and will flow thru the process withoutdelay.
Key Accomplishments:
 Communication
o An unwavering commitment to customer service with the ability to build productive
relationships, resolve conflict issues and win and maintain customer loyalty.
 Analysis
o Consistently providing analysis on exportopportunities to ensure capabilities can be met
for positive results to the customer.
o Decision making on transportation modes while maintaining on-time delivery
requirements.
 Process Improvement
o Reviewing challenging issues and identifying rootareas ofconcern resulting in standard
operating procedures (SOP) for a core business unit. SOP circulated alleviating guess
work from parties involved with the shipment.
 ProjectManagement
o Under critical time line ofseveral closures ofour SDO division and exporting assets to
Staples Canada. Coordinate and provide clear direction ofprocess to move goods with all
concerned parties.
 Problem Solving
o Identify vulnerable areas and quickly communicate to related parties to reduce late
shipments and customer inquiries.

2. DAMCO Sea and Air, Canton, MA (2005-2006)
ExportCustomer Service – Responsible for maintaining and growing company accounts by negotiating both domestic
and international rates with trucking companies, agents and steamship lines. Coordinating
transportation of freight with diligentcare ofshipper and/or consignee needs.
 Cultivate and maintain a strong partnership with company accounts producing continued growth of
transportation revenues
 Plan and organize freight for weekly consolidation container to ensure maximum container usage.
Prepare load listand loading instructions for the warehouse personnel and trucking company.
 Rate quotes achieving the best competitive rates with co-loaders, steamship lines, and trucking
companies.
 Prepare house bills-of-ladings and distributing exportdocuments to relevantparties.
 Follow up on routed shipments from overseas partners
 Audit freight bills to make sure quotations and rates are calculated correctly.
Rohm and Hass Electronic Materials, Marlboro, MA (2005-2000)
New ProductPlanner (2005-2004) – Directly supported productdevelopmentthrough Phases 2-5 in the marketing
structure, including: developing supply plans, obtaining raw materials, scheduling manufacturing
and coordinating batch releases and executing sample shipments. Further supported development
of required documentation (part numbers, BOM’s, routings, SAP and Manugistics parameters) to
facilitate transfer of supply planning activities to standard planning at Phase 6.
 Ensure that products are successfully transitioned to standard supply planning.
 Facilitated communication and information between functional groups in the product
developmental phse to ensure that products are available on time.
 Oversaw sample shipments for international destinations and assisted in domestic shipments
when called upon.
Senior Logistics Coordinator (2004-2003) – Provided key supportto manufacturing in planning and executing the
production schedule.
 Coordinated production schedule with production planner.
 Generated cycle countdocuments and entered results, analyzed differences and posted correct
count to reflect accurate inventory.
 Obtained raw materials through designated vendors and scheduled deliveries to meetthe
production schedule.
 Created intercompany purchase orders for materials to different plants.
 Scheduled and prepared documentation for international shipments.
ExportSpecialist(2003-2000) – Planned and executed shipments to foreign subsidiaries via air and ocean freight.
COordianated shipments with various truck carrier and completed all required documentation including hazardous
material documentation.
 Successfully completed training to ship (air and ocean) hazardous goods domestically and
internationally.
 Streamlined raw material shipments to Europe and Korea resulting in on-time shipments, cost
reduction and accurate delivery dates to customers.
 Maintained a successful open order database which subsidiaries relied on the information
provided resulting in few calls/emails to customer support.
 Coordinated and interacted with several departments to ensure on-time shipments.
Maersk-Sealand / Sealand Services, Inc., Medford MA (1999-1998)
Inside Sales Associate – Pointofcontact for steamship line for sales associates and their accounts, including: Reebok,
Titleist/Footjoy, CVS, Franklin Sports, and K-Bee Toys.

3.  Provided problem resolutions for key accounts through the identification ofservice issues,
implementation ofcorrective action under time restraints and the execution ofnew procedures to
avoid future service failures.
 Created excel spreadsheets with detailed transit analysis for TJMaxx and Titleist as well as
customizing monthly sailing schedules for various accounts.
 Successfully managed four sales executives,covering a $55million territory in New England by
managing the priorities ofsales and customer requirements.
Import/ExportDocumentation Associate (1998) – Expedited movementofinbound freightthrough min-landbridge,
barge services and ship arrivals. Released cargo upon receiptofpayment, presentation oforiginal bills-of-lading and
confirmed customs clearance.
 Processed and evaluated exportbills-of-ladings
 Supported private citizens with all aspects ofexportdocumentation and procedures necessary for
the exportation ofautomobiles and household goods to the Dominican Republic.
.
Education: Course work toward a BS in Business Managementat Albertus Magnus, New Haven, CT
Software Skills: MicrosoftOffice (Excel, Word, Powerpoint)endent, Intelligent, Levelheaded, Loyal, People-oriented,
Perfectionist, Personable, Productive, Rational, Responsible, Responsive, Results-oriented, Self-
assured, Sense ofHumor, Sociable,Stable, Tolerant, Trustworthy