Dee Dee Henderson is seeking a challenging position that utilizes her skills, motivation, and drive for perfection. She has over 15 years of experience in logistics, transportation, customer service, and manufacturing roles. Most recently, she worked as a CSR/OS&D Specialist for Tribe Transportation, where she scheduled loads, handled claims processing, and increased business with new customers. Henderson is currently pursuing a Bachelor's degree in Business and has extensive experience using Microsoft Office, SAP, and other logistics software.

1. Dee Dee Henderson
708 Tree Park Circle
Flowery Branch, Ga. 30542
770-846-8426
hendersondeedee@yahoo.com
To obtain a challenging position that will utilize my skills set, motivation and drive for
perfection. Interacting with coworkers, learning and coaching others are a true asset that
benefits both me and my employer. Goal setting to always strive to higher levels is an
inner desire which pushes me to perfection.
2013-September to March 2, 2016 Tribe Transportation Gainesville, GA
CSR/OS&D Specialist
 Enter loads into system and make all appointments
 Follow up and communicate to customer any issues or problems with the load
 Quote and prepare loads/lanes for inside and outside sales team
 Be liaison between customer, driver and outside sources to ensure proper
delivery of product/load
 Handle all OS&D issues and follow through to ensure claims are processed
properly for internal and external customers
 Schedule loads to prioritize which ones should be loaded and when to meet
customer’s needs
 Be proactive to utilize the best methods to ensure the work flow is balanced and
maintained to fulfill the needs of customer’s
 Maintain a safe and efficient work area for myself and my co-workers
 Increased load volume by introducing company to new customers and
established a good relationship with them.
2002-Oct-April 2013 ICI Paints/Akzonobel/PPG Oakwood, GA
Transportation Scheduler
 Coordinate the orders into loads for pickup and delivery for Wal-Mart and regular
everyday orders
 Stay in contact with various carriers to schedule pick and delivery appointments
 Follow up in spread sheets if loads were not picked up in a timely manner
 Maintain constant contact with the proper people in charge of the warehouse to
ensure the schedule is moving along as needed, solve any issues that may arise with
loads
 Make certain that appropriate paper work is adequately done for all export loads
 Effectively maintain communication with other personnel to keep the fulfillment of
the orders being processed
 Build orders into loads through SAP

2. Customer Service/Purchaser/Inventory
 Track customer orders to maintain a high level of customer satisfaction
 Listen to customer to understand their needs and concerns
 File Bill of Ladings and ensure that they have been released in the system for
invoicing purposes
 Process, track and follow up on purchase orders to ensure venders get paid in a
timely manner
 Order raw packing materials and manufacturing supplies to keep production
functioning
 Maintain over a million dollars of invoices and purchase orders
 Sustain a superior relationship with venders and confer with them to get the best
agreement on cost
 Track inventory and stock levels in SAP
Shipping Clerk
 Print out bill of lading and packing list
 Allocate orders to ensure proper completion time and delivery
 Communicate with the workers on the floor to determine what space will be needed
to stage outbound product
Palletizer Operator
 Operated the automated machinery that stacked finished product onto the pallet
 Problem solved and addressed any technical issues prior to calling for maintenance
 Performed preventive maintenance to prevent and reduce down time
 Set in on meetings when the robotic machines were coming in to discuss thoughts,
comments and to make suggestions
Achievements
 Moved up from working in the warehouse to being shipping clerk
 Got trained on all office responsibilities to be cross trained
 Took initiative to be the purchaser for all the warehouse & shipping supplies
 Built strong relationships with venders and suppliers to ensure best prices
and products for the company
 Got trained and certified on ocean freight
 SAP lead for transportation area, trained others on how to use SAP
 Created Excel spreadsheets to help track loads/orders and for recording data
for yearly/quarterly charts.
2001- July 2002 PSA (Pediatric Services of America) Norcross, GA
Customer Service/Intake Referral
 Record intake referral forms
 Log patient information into the computer
 Arrange set ups for DME (Durable Medical Equipment

3. 1994-2001 Avery Dennison Corporation Flowery Branch, GA
Manufacturing Supervisor 1999 - 2001
 Managing and leading up to 60 or more production personnel to meet daily goals
 Instructing operators on how to run the presses effectively and efficiently
 Leader of Shift Safety Team
 Saved Avery thousands of dollars by training and utilizing the skills of current
employees and cutting overtime to a minimum
 Implemented new processes and location for staffing employees to work on
staffing issues
F&P Inspector 1994-1997
 Thoroughly inspected labels for quality before packing them and ran various test
on them at two hour intervals
 Preformed as a team leader by going to training classes and returning to train my
team on my new knowledge
 Safety Team member for several projects
 Served as Creative Team member to help create more productive processes
Achievements
 Trained and learned every job in the warehouse to be a backup and to add
support
 Lead and did training on safety and safe procedures
 Tracked and recorded OEE (overall equipment effectiveness)
 Reduced labor costs by implementing a staffer role & saved thousands by
cross training employees
 Reduced scrap, down time and waste by reviewing the proposed schedule
and making necessary adjustments
Education:
 1993 Graduate of North Gwinnett High School
 Currently enrolled at Brenau University, majoring in Business
 Current class standing: Senior
 Projected graduation spring semester 2016
 Maintained the Merritt Roll two times and have kept a good grade average since
being enrolled.
Skills
 Microsoft word and excel advanced proficient
 Fork-truck licensed in various types of lift equipment
 SAP experience
 IMDG-hazmat and vessel certified

4.  Ability to self-manage and self-motivate; forward thinking
 Flexible, adaptable, and multi task oriented
 SRM power user
References
Matt Colvin WMS Coordinator 706-968-3022
Melissa Hight Human Resource 404-867-6952
Darryl Davis Logistics Manager 770-967-2030