1. Jane Boadle
12 Phillip Street ● Burradoo NSW
0407 495 337 ● jane@sydneyclockco.com.au
www.linkedin.com/pub/jane-boadle/61/860/bb6
Experienced people and administration manager, with proven expertise in
the administrative support of outdoor education programmes; the operation
of student exchange programmes and tourism products. Proven ability in
relationship building of permanent and volunteer staff, as well as customer
service, marketing coordination, onsite trouble-shooting and fundraising.
Experience with social media, SEO and website management. Fluent in
spoken and written German.
Key Skills & Experience
 Coordination of administrative aspects of outdoor education programmes, based in
camps.
 Client engagement, support and customer service, involving schools, community
groups, international customers and clients of diverse cultures and age groups
 Administration and Onsite Trouble-shooting, involved with a variety of outdoor
education clients, student exchange programmes and tourism products.
 Team Management and Relationship Building with schools, community groups,
permanent office and volunteer staff
 Marketing Coordination including social media, print advertising, direct email campaigns
and newsletters.
 Website Management including basic SEO optimisation and analysis of website traffic.
 IT skills including proficiency in Microsoft Word / Excel / Outlook / Powerpoint, Filemaker,
bespoke programmes – Atlas & Client Relationship Management system (CRM),
CareMonkey, Bigcommerce and Mailchimp. Basic proficiency in Wordpress, Surveymonkey
& Google Analytics. Experience with tourism-based database programmes - Tourplan and
Events.
Personal Attributes
 Effective Communicator: Articulate communicator with appreciation for different
communication styles required when working with customers, parents or with permanent
and volunteer staff.
 Adaptable and Flexible: Understanding of the need for flexibility in order to support last-
minute demands and changes. Comfortable with changing environments and situations.
 Time Management: Dedication to effective prioritisation and management of time
through accurate recording.
 Honest and Reliable: Strong morals and ethics ensuring honesty, reliability and ability to
responsibly complete tasks with a focus on attention to detail.
 Team player: Personable team member with experience in coordinating people from all
walks of life.

2. Employment History
THE OUTDOOR EDUCATION GROUP 2016-PRESENT
OFFICE & RESERVATIONS MANAGER, CAMP WOMBAROO (FULL-TIME)
The Outdoor Education Group is one of the largest providers of outdoor learning in Australia
and aims to make outdoor learning accessible to more young people. Camp Wombaroo is one
of The Outdoor Education Group’s six ‘owned and operated’ camp venues in NSW and VIC.
Responsible for managing the administrative side of camp bookings for all external clients from
the initial contact through to final invoicing.
Achievements and Contributions
 Client Relations: Provided high quality customer service to all new and existing clients,
through timely and accurate responses to their enquiries, tailored quotations to suit their
program needs and regular ‘follow-up’ contact. Maintained high quality client relations
throughout booking and payment process, in order to nurture and secure future business.
Conducted on-site camp tours to drop-in visitors with follow-up, as well as hosting teachers
on Camp Preview Weekends for schools. Ensured client engagement through Facebook
posts.
 Information Management: Monitored new and active enquiries with a monthly report
generated for the Head of Camps NSW. Ensured accurate tracking of all external client
enquiries and bookings through daily database management (CRM). Maintained open
communication with other members of the Camp Wombaroo team (Activity, Maintenance
and Catering Managers) to fulfil client requests.
 Accounts Administration: Managed client accounts from set-up of jobs in bespoke
financial program (Atlas) through to deposit and final invoicing.
 Office Support: Managed all office enquiries and contractors as the first point of contact.
Compiled the monthly petty cash reconciliation and administered the daily petty cash office
expenditure. Assisted the Catering Manager with the monthly catering budget report.
Compiled the monthly Occupation Report to the Rural Fire Service.
THE SYDNEY CLOCK COMPANY 2009-2016
MARKETING COORDINATION AND ADMINISTRATION (PART-TIME)
The Sydney Clock Company, which is our family owned business, operates an online shop, as
well as a repair service in the Southern Highlands and Northern Beaches, Sydney. Responsible
for supporting the owner with website management, marketing activities, and
accounting/administration tasks.
Achievements and Contributions
 Marketing Coordination & Planning: Compiled a yearly action plan and carried out
various sales activities including print advertising in local newspapers and magazines;
direct mail campaigns; quarterly website subscriber newsletters and email campaigns,
using Mailchimp. Engaged clients through social media.
 Website Management: Edited and optimised website text for both company websites.
Liaised with web designers. Analysed website traffic and compiled report, using Google
Analytics.
 Accounts & Administration: Ensured accurate accounts data entry and sales
reconciliation with Quicken and Xero accounting packages. Responded to customer
enquiries. Negotiated with German suppliers.

3. EF FOUNDATION 2001-2008
PROGRAMME MANAGER AUSTRALIA & NEW ZEALAND
COUNTRY PROGRAMME MANAGER NEW ZEALAND
EF Foundation is an international student exchange programme for 15-17 year olds and is part
of the global company, EF Education. Responsible for organising and operating all elements of
the exchange programme for international students arriving into Australia and New Zealand.
This included managing and engaging the volunteer network of coordinators and host families.
Achievements and Contributions
 Team Management: Managed 4 full-time employees in the Sydney Head Office, as well as
3 full-time employees in the New Zealand branch office. Ensured programme goals were
met through weekly team meetings and structured incentive policies. Supervised staff,
including leave, professional development and budget setting. When required, carried out
Office Manager responsibilities.
 Business Relations: Maintained productive relations with state education department
officials regarding visa reciprocity.
 Recruitment: Compiled role descriptions for both employees and volunteers, liaised with
recruitment agencies, organised print advertising and conducted entry / exit interviews.
 Volunteer Management: Managed a team of over 150 volunteer coordinators. Ensured
company unity with regular phone/email updates, mail-outs, conference information packs
and training weekends.
 Trouble-shooting and Counselling: Supported volunteer coordinators, host families and
students with phone/email correspondence when issues arose. Liaised and formed strong
working relationships with international sales colleagues.
 Conference Planning & Operation: Organised 2 annual conferences for volunteer
delegates, including coordination of all travel arrangements and guest speakers. Designed
all conference powerpoint presentations and delegate welcome packs.
 Tour Planning: Liaised with tour companies to ensure the smooth operation of two annual
student tours.
 Budget Management: Set yearly budget forecasts and ensured accurate budget
management by authorising all programme payments.
DESTINATION PACIFIC AUS/NZ 2000-2001
SENIOR ACCOUNT MANAGER – INCENTIVES
Destination Pacific Australia/New Zealand is a Destination Management Company delivering
individual and group incentive travel programmes for the Americas and European markets.
Responsible for planning and coordinating tailor-made programmes for overseas clients, and
the onsite operation of those tour elements to suit end-users.
Achievements and Contributions
 Tour Planning & Operations: Planned and operated tailor-made group incentive
programmes within Australia, New Zealand & Fiji. Designed and supervised all programme
components – day tours, evening special events, hotel blocks, coach transportation,
guiding services. Liaised and negotiated with suppliers. Maintained quality control
throughout programme. Managed programme budget according to client’s specifications
and required company profit.
 Onsite Management: Coordinated and authorised programme amendments requested by
client and any additional on-charging. Assisted with ground arrangements for one of the
USA Olympic Team Sponsors during Sydney Olympics 2000.
 Staff supervision: Supervised 3 staff both pre-programme and onsite. Carried out
programme briefings, staff rostering and administration of staff onsite expenses.
 Tour Escort: Organised and accompanied incentive house and end-user clients on
programme site inspections and final programmes, within Australia and New Zealand.

4. Early Career History
RV Touristik, Germany Account Manager – Scotland/Ireland 1999-2000
Tour Hosts Pty Ltd Project and Conference Manager 1999
Account Manager – Conference Tours 1998-1999
Inbound Coordinator – Groups 1997
Landmark Sth Pacific, Sydney FIT Tour Coordinator 1997
TARUK Reisen, Germany Product Manager – Aus, NZ & Pacific Is. 1994-1996
Product Coordinator – Namibia 1995-1996
Gemtec, Sydney Public Relations Assistant 1991-1993
& Sales Consultant
IBM Australia, Sydney Marketing Education Assistant (Part-time) 1989-1990
Nautical Adventure, Sydney Senior Sales Assistant (Casual) 1988
Professional Development (from 1999 – 2013)
Small Business Connect Regional meetings, 2 Day SEO Online Marketing Boot-Camp,
EF Product Training Trip to Mexico and Boston Head office, The Power of Goal Setting,
Overcoming Patterns & Dealing with Difficult People, Understanding Behavioural Styles.
Education
UTS University, Sydney 1992
Graduate Diploma in Tourism Management
Sydney University 1987-1990
Bachelor of Arts (Honours) – majoring in German and Psychology
Dalberg Gymnasium, Aschaffenburg, Germany 1986
Rotary Exchange Student
Tara Anglican Girls School, Sydney 1980-1985
HSC Certificate
Community Involvement
Bowral Public School
Ethics Teacher Volunteer 2015
Mittagong Preschool – Parent Managed
Fundraising Committee Member – Trivia Night Coordinator Volunteer 2014
Fundraising Committee Member – Vice President Volunteer 2013
Fundraising Committee Member – Fun Run Coordinator Volunteer 2011
Fundraising Committee Member – Fun Run Volunteer 2010

5. Referees
Matthew Munn
Owner (Husband)
The Sydney Clock Company, Burradoo
Phone 02 48617265
Ulrike Wegner
Executive Director
EF Education, Cambridge, UK
Phone + 44 1223 240020
Pauline Iacono
Director
Mittagong Preschool
Phone 02 4871 1109