1. Scott John Hargrave
Scottjhargrave@gmail.com (+44)7951101541 St. Austell, Cornwall, UK Scott.hargrave1
Personal Profile
A motivated and confident individual, with a wide range of cultural, communication and people awareness skills, with the
understanding of how to work within various teams. I have recently graduated from the University Of Hertfordshire,
completing a Joint Honours Degree in Tourism and Events Management. My personal development has progressed
along with my enthusiasm throughout the course for the field. The difference experiences gained have allowed a range
of skills to elevate over time. These include being a strong team player, being adaptable to contribute towards a
motivated, as well as a positive working atmosphere, delegation of tasks and being able to cope within a stressful
industry. I believe these are some of the main priorities to understand when working in a heavily changing, customer
focused, project driven environment. A career role is one I am seeking with the opportunity of working in a strong,
exciting, motivating team. At present able to relocate within the UK or overseas.
Professional Experience
The Eden Project Visitor Experience, Cornwall July – Present 2016
 Forward planning: Making sure that a maximum of 10,000 guests have the resources available to aid their
experience around site, for a variety of ages and attendees with different capabilities.
 Communication: Allowing admittance to attractions, communicating, with other departments to keep to an
organised schedule throughout each day.
 Security: Responsible for the overall safety of guests and the whereabouts of young persons.
 Facilitating: Leading a range of on site activities for the enjoyment of guests for up to 200 people at one time.
 Enquiries: Proactive to understand the work of other teams to assist the needs of the consumer resolving
issues of miscommunication provided to the guest to increase visitors overall experience.
 Team: Working within a small team, but being a part of a 400+ team of employees.
Erasmus Student Network – Events Coordinator and Marketer, Hatfield September 2014- Current
Working within my universities Erasmus Student Network team, whilst completing my final year of my degree. Planning
and organising events, for international students and helping with any lifestyle issues whilst students are on exchange.
 Administration: Responsible for cash flow review, on a monthly basis and assessing assets.
 Communications: Responsible for integrating students in to the British culture, by organising a range of events.
 Strategic Planning: Organised student forums In the aim of Identifying strengths and weaknesses from past event
as part of market research.
 Sales: Responsible for the management and co-ordination of ticket sales and merchandise.
 Negotiating: Significant discounts for trips and events hosted up to 70% of the RRP pricing.
 Marketing: Responsible for the marketing of each event, with the updating of several social media platforms.
 Social: Guiding tours/trips within the UK and Europe of up to 1000 people, networking creating strong relationships
 Recruitment: Recruiting new team members and conducting interviews.
 Booking: Managing bookings of venues, and transportation.
 Enquiries: Handling customer general and specific trip enquiries
 Set Up: Setting up of events, to allow the event to operate smoothly.
 Feedback: Collection of feedback & address results for future events to help operate better for the consumer.
 Meetings: Held agenda based meetings to further reach objectives and goals.
 Project Management: Able to manage a variety of tasks at once, at every stage of progression, starting at the
basics of each event to the event launch. Including all components in between such as pricing, marketing,
budgeting, scheduling and negotiating.

2. VisionNine VIP & Guest List Coordinator - Relentless Boardmasters August 2014/15
 Communication: Relaying vital, information for the overall event operations to various teams related to VIP’s
and Guests on site.
 Finance: Accessing software to manage the collection of donations, given by various guests. Recording the
funding given to the various charities.
 Sales: Entrusted and authorised to sell ticketing to consumers.
 Security: Checking all guests attending the event had the correct approval and site accreditation.
 Technology: Able to use multiply types of software and communication devices at one given time.
Achievements
University of Hertfordshire Deans Award nominee for Student Rep of the academic year, managing to change
the future of the course for future students, by enhancing the modules and providing change.
Entered an Entrepreneurship competition, achieved 2nd place out of over 1100 students within a University
module, with the product having interest from a national chain.
Contributed to the management and success of various events and excursion nationally as well as within
Europe. Involving over 3000+ students throughout an academic year.
The Forum Hertfordshire University Bar Tender September 2014-May 2015
Organisation: Assisting in the management operations of the bar, following expectations and regulations.
Finance: Entrusted with large amounts of monies.
Social: Able to maintain a professional manner an engage with the 2000+ customers in one venue.
Sales: Push sales in a fast environment to ensure maximum profits. Assisting with stock take to prevent stock
loss.
Wetherspoons Associate St. Albans & Perranporth October 2010 – August 2014
Organisation: Assisting with the daily operations of the business ensuring company progression.
Management: Time awareness to deliver products on time and ensure customer satisfaction.
Food Safety: Control of food preparation to allow the consumer to receive quality products.
Training & Development: Management training to lead a small team, effective sales training and promotion,
stock training and the storage of products, ordering of products and replenishment.
The Cooperative Shift Duty Manager St. Austell September 2009 – August 2010
Management: Allow maximum success in store and managing day-to-day activity, with the coordination of
employees to ensure tasks are complete.
Training and development: Taking part in training days, weekly meetings to progress the business,
encouraging the development of employees to their next role.
Finance: Motivated to increasing sales, cost budgeting, ordering of stock , assisting with rotas.
Promotion: Placing weekly point of sale in store, developing in store incentives to increase sales.
Social: Interacting with customers, to gain strong relationships.
Recruitment: Assisting in the selection of potential candidates taking minutes within interviews.
Time Management: Making sure weekly and quarterly, tasks are completed within time sets to reach the overall
objectives.

3. Education & Professional Training
The University Of Hertfordshire, Hertfordshire 2011-2015
Tourism & Events Management Bachelor Joint Honours 2:2
University Of North Carolina, Wilmington, USA (Study Abroad) 2013-2014
Recreation, Hospitality, Marketing, Business, Geology, B-C
Truro College, Truro, Cornwall 2009-2011
BTEC National Diploma in Business Triple Distinction*
Maths Key Skills Level 3
Burton College, Burton-Upon-Trent , Staffordshire 2008-2009
BTEC First Diploma Business Distinction
ICT Key Skills Level 3
William Allitt School, Swadlincote, Derbyshire 2002-2007
GCSE’s: English Literature, English Language, Mathematics, Science, Business Studies, and Performing Arts & Media
Studies.