1. RESUME
Name: Charles Muriuki Kiviu
Address: P.O BOX 36712-00200, Nairobi, Kenya
Cell: 0724321259
Email: ckiviu@live.co.uk
Career Objective
Short Term: To improve my skills acquired through training and challenges in a dynamic
organization.
Long Term: To develop a strong and rewarding career by combining my short term
objectives with relevant experience.
Personal Attributes
I am a hardworking team player with good interpersonal skills. I possess excellent ability to
organize and prioritize work to meet deadlines and desired results with minimum supervision.
Education
September 2005 - September 2009 Kenya Utalii College Nairobi, Kenya
Travel and Tourism Management attained a Credit
February 2002 – November 2005 Moi High School Mbiruri Embu, Kenya
Kenya Certificate of Secondary Education attained grade B plain
January 1997 - November 2000 St Mathew’s Boarding Kianjokoma Embu, Kenya
Kenya Certificate of Primary Education attained marks 502/700
Work Experience
January 2014 to present: Classic Journeys Limited
Position Title: Co-Owner/Operations Director
Key responsibilities:
Responsible for the day-to day running of the business with a particular emphasis on sales and
business development. Making sure that the business continues to grow by way of developing new
clients whilst maintaining its existing customer base.

2. Duties:
 Identifying, developing and directing the implementation of business strategy.
 Cultivating the company’s reputation in the market & with customers & suppliers.
 Involved in planning & organising the organisation's activities to achieve targets.
 Responsible for the Profit & Loss responsibility for the business.
 Liaising with officials of government departments and regulatory bodies.
 Improving margins and maintaining a high quality service to clients.
 Reviewing, refining and developing the strategy and direction of the company.
 Building client relationships that result in revenue and profitability growth.
 Creating and maintaining links with other trade and professional associations.
 Keeping control of business expenditure, ensuring it's within agreed budgets
June 2009 to September 2013: Paws Africa Safaris
Position Title: Senior Tours Sales Consultant
Key responsibilities:
 Preparing East Africa tour packages for the overseas Wholesale Tour Operators and
travel agents mostly in the American, French- Canadian and South African markets.
 Quoting and corresponding with direct clients, overseas travel agent and overseas
Wholesale Tour Operators making sure that all their enquiries are worked within 24
hours and are converted into a sale.
 Negotiating with suppliers in the industry i.e. hotels and airlines for special tour
operators contracts so as to ensure that the tour product remains competitive for
maximum sale realization.
 Doing accommodation site inspection within East Africa .i.e. Kenya, Uganda,
Tanzania, Rwanda & Zanzibar so as to ensure that the company features properties of
good value in its portfolio and also clients get good value for their money.
 Preparing packages for trade and travel fairs such as Indaba, WTM, Fitur and other
fairs both locally and abroad.
 Organizing overseas agents and wholesalers educational familiarization trips within
East Africa so as to make sure that they are up to date with the destination information
for their ease in promoting the destination to their clients.
 Building business relationships with new overseas agents and wholesalers introduced
to the company by the overseas marketing representatives.
 Coming up with promotions and season offers
 File operations and follow up for both new and existing agents
 Handling client complaints

3.  Updating all overseas about the changes tourism in East Africa and other tourism
concerns
March to June 2009: East African Eagle Safaris Ltd
Position Title: Intern Tours Consultant
Key responsibilities:
 Handling clients file
 Doing quotations on Tour Plan
 Liaising with hotels and airlines on bookings
.
April 2007- March 2009: Steve Tours and Safaris
Position Title: Tour Consultant
Key responsibilities:
 Tour Costing and organizing safaris in the entire East Africa
 Selling holiday and travel products to customers
 Car hire reservations
 Dealing and preparing complicated customer itineraries
 Liaising with tour operators and other key partners such as hotels and airlines
regarding bookings and contracts.
 Cashiering, handling customer orders and payments
 Handling client complaints advising clients about passports, vaccinations, visas and
foreign currency.
 Hotel confirmations and reviewing hotel and supplier invoices for payments
 Managing tailor made safari requests
 Contribution and improvement of the trip details and tour documents
 Basic accounting, banking and reconciliation issues

4. Other Achievements
 Tour Map Systems training
 Have taken part in several Corporate Responsibility programs such as organizing a
donor program to Matanya Hope School a project Classic Safaris has always
supported in Nanyuki, Annual Chase Bank Walks for the African Mothers at Ngong
Forest & Annual Diabetes Walk.
 Took part in Nairobi National Park clean up exercise
 Attended a Corporate Leadership Course at Outward Bound Loitoktok
 Attended a Computer Packages Course
 BCE driving licence holder
Interests
 Watching Movies
 Socializing
 Hiking
 Playing badminton
 Meeting new friends
 Traveling
Referees
Ms. Mary Ngure
Tours Director
Hemmingways Expeditions
Telephone: 0722 406 280
Ms Sylvia Shimanyula
Tours Manager
Classic Safaris
Telephone: 0722428926
Mr. George Amboso
Tourism Lecturer
Kenya Utalii College
Telephone:0722216810