MOHAMED MOSTAFA MOHAMED ESAWYFirest - ADDRES 9ST KALIL IBN KALLAWON ,AMAR IBN YASSERHELIOPOLES,CAIROSecond - ADDRES 199 LOCAL 2 STREET 1 ,MOHAMED METWALLYSHAARAWY ,SECOND QUARTER .EL OBOUREGYPTp.c 11846HOME :+244801142MOBIL:+2 01227192548E-MAIL:email@example.com(personal mail)To Whom It May Concern :I am enclosing my resume as a first step in exploring the possibilities to gain employment with yourprestigious establishment and being a part of your business growth and progress in the region .I am confident that my Touristic experiences in & expertise outlined in my resume qualify me topursue any challenging positions in most tourism sectors. Fortunately, I have had an opportunity todevelop my tourism, customer oriented skills and my many others in one of the multinationalentities in EGYPT. Combined with my educational background and linguistic skills will prove to be avaluable asset to any employer.I look forward to hearing from you. I trust it will lead to a mutually beneficial relationship.Regards & Respects,Mohamed Esawy
.Objective :With more than 6 years of experience in the field of Chemical cleaners [custom] .With more than 4 years of experience in oil and perfumes & essential oils.With more than 11 years of experience in the field of tourism, As ( Tour Leader / Tour Operator/Supervisor Traffice (transportation ) SPANISH DEPT-Assistant tour operator)with a very good trackrecord of qualifications is looking for a professional position in the field of Tourism where mytechnical and business skills can be demonstrated , with a very good track record of qualifications islooking for a professional position in the field of Tourism where my technical and business skills canbe demonstrated.Education : Thanawuaa : TABRY EL HEGAZ SCHOOLDATE OF GRADUATION : AUGUST 1995. Spanish Language Course, Cervantes Institute in Cairo, Egypt.From: November 2005 – Till: February 2006. Computer Software Certificate, Information and System Institute,Ministry of Defense in Cairo. High Language Institute of sheratoon – Major : SpanishSpanish License in Literature and Translation. Date of graduation : May 2000. Tourism and Hoteles Diploma, Sinai High institute for Tourism and HotelesDate of graduation : August 2008. General Union of the guides ( EGYPT): A certificate to attend the training course for a career tour guide. THE Ministry of Tourism and Egyption THE Travel Agents (EGYPT)Association.THEegyption tourism federation: certificate of achieuement.Computer Skill: Perfect knowledge of computer applications (microsoft office). Perfect knowledge of usage of e-mail and internet.EXPERIENCE CERTIFICATES: CERTIFICATE OF EXPERIENCE FROM ISIS TRAVEL( EGYPT) . CERTIFICATE OF EXPERIENCE FROM ROYAL VACACIONES (SPAIN) . CERTIFICATE OF EXPERIENCE FROM CHIKVACACIONES (SPAIN) .Experience :PROJECTS IN CHEMICAL CLEANER (CUSTOM) FROM 1992-1998PRODUCTS: A-1 PINE ODOR DISINFECTANTS (LIQUID) [-,+] germs. A-2 PINE ODOR DISINFECTANTS (POWDER) [-,+] germs. B– 1 LIQUID DETERGENTS. B-2 POWDER DETERGENTS . B-3 CARBON BUILD-UP DETERGENT. C-1- PASTE DETERGENT .
PROJECTS IN OIL - PERFUMES& ESSENTIAL OILS FROM 1998- 2001PRODUCTOS : A- Medical formulation of hair oils. B- Medical cominations of essential oils .Working as AIRPORT & HOTEL REPRESENTATIVE inISIS Travel (ROYALVACACIONES) startingFromNovember 2001 to Augast 2003.Job IocationCairo,Hurgada,Luxor.Aswan,Egypt.Tour Leader / Travel Companion ISIS TRAVELHURGADA ,CAIRO, EGYPT from 2001 -2006Job Description, Purpose and Responsibilities: - Controlling all types of desert safari tour operations.(hurgada) - Controlling all types of sea trip operations.(hurgada) - Controlling airport - hotel - airport transfer operations - Staff Training and Support. - Setting the tour plan (14 guide each guide 30 -40 pax ) and schedule ( 28 flight - regular& charter ) per week . - Full handling of Spanish groups (800 pax per week , 08 categoeries ,12programs ) charter & regular flight in addition to the day operation - Facilitate and lead holidays and tours for groups and individuals who have a variety of disabilities. - Assist participants to have a fun, safe and enjoyable holiday. - Encourage holiday participants to explore a range of leisure opportunities, encourage decision making and self esteem. - Ensure all people are treated with dignity and respect. - Assist with daily living and attendant and personal care activities as required, including showering, bathing, assistance with toilet and personal hygiene. - Ensure camp / holiday units facilities are kept clean and to clean as required. - Take responsibility for specific programs and activities as requested. - Assist participants with letter writing, post cards, personal diaries etc. - Assist participants to care for and record personal spending money as required.Administration: - Ensure that files and proper records are kept for clients. - Attend and participate in meetings as requested. - Assist with other areas of administration as requested.Confidentiality: Maintain a high level of confidentiality regarding clients, staff and business practice and procedure Other Duties To undertake the duty as ‘key leader’ if requested by Leisure Options Manager or Tour Manager or Tour co-ordinator.
Skills: - Lift or move objects - Lift or support clients in transfers - Handle small objects - Support and supervise participants - Use computer for data entry/typingTour Operator (Travel consultants -Travel co-ordinators- Quality control) ISISTRVELJob IocationHURGADA,CAIRO ,EGYPT FROM 2006-2009Job Purpose and Responsibilities:- - Providing general and specific advice about different travel destinations - Drawing up complicated travel itineraries and ensuring that all the needs of the customers are met . - Making arrangements for transport, accommodation, tours, and activities . - Contacting airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements . - Advising the customer about travel issues including required documentation and financial matters, such as appropriate exchange rates . - Using the computer database to research information about fares and hotel ratings . - Dealing with payments . - Performing general administration tasks . - Dealing with and documenting complaints in an efficient and diplomatic manner . - Planning and advertising different promotions . - Making alternative arrangements for customers who have had their trips interrupted by unforeseen issues . - Evaluating customers’ holidays and issuing appropriate feedback forms . - Every now and then, tour operators travel abroad for research purposes . - Making presentations to travel groups . - Creating and putting up displays at trade shows .MARKETING & SALES EXECUTIVET TOUR OPERATOR STARTING 2009-TO PRESENTChikvacaciones :Duties:- - Generating new business throughout the SPAIN&EGYPT travel trade.(chikvacaciones travel) - Account management of existing client database. - Client Promotions: - Arrange and coordinate client events including EGYPT & SPAIN - Manage repeat client incentives. - Set up and manage all client competitions and organise travel details. - Help prepare and conduct product presentations . - Execute direct marketing campaigns. - Prepare online marketing campaigns.
Skills: - Travel industry experience - Targeted sales experience (telephone or field based) . - Passion for success, with a target driven approach . - Excellent selling skills . - Strong negotiations skills . - Excellent oral and written communications. - The ability to work in a team environment. - Excellent telephone mannor. - The ability to manage and develop a large group of employees. - The capacity to successfully oversee the successful resolution of emergency situations that may occur on trips. - Capacity to manage all operations to budget and outstanding organisational skills. - Understanding of cross-department dependencies & ability to work productively with all areas of the business . - Work in a professional and courteous manner at all times.Interpersonal skills :- - Concern, confident & reliable. - Friendly, flexible, adaptable - Responsible and reliable . - A sense of humour and a smile!.Languages:- - Fluent in Spanish ( Spoken and Written ). - Very Good in English (Spoken and Written ). - Excellent in Arabic (Spoken and Written ).Personal Information: Date of Birth : May 23rd, 1975 Place of Birth : Cairo, Egypt. Nationality : Egyptian. Marital Status : Married Military Service : Completed. Driving License : Valid driving license. Interests : Reading, Traveling & Making friends . References are available on request