1. C. NORA ROBILLARD
1838 Georgiana Drive, NE ▪ Atlanta, GA 30329 ▪ Phone: (404) 325-0813 Cell Phone: (404)849-9523
▪ E-mail:robillard.nora@gmail.com
“Connector, Customer Liaison and Educator”
Over ten years experience in paralegal, library, social work, research, multi-family housing and management positions. Expertise in
connecting customers with the information and people that they need in order to enhance their knowledge and businesses.
AREAS OF EXPERTISE
 Sales Training of Leasing Personnel
 ManagedLeasing andMaintenance
Personnel
 Team Building, Motivationand
Performance
 QualityAssurance
 HumanResources
 LibraryResearch
 Real Estate Legal Research
 Data CollectionandDissemination
 Client interviewing for eligibilityin
government programs
 Real Estate Closing, Pre-ClosingandPost-
Closing
 Real Estate Title Review andClearance
 Creating Business Alliances
KEY CAREER ACCOMPLISHMENTS
LEADERSHIP
 Supervised 2 units of 5-8 Department ofFamilyandChildren Services EligibilityCaseworkers and increased the number of
fraud referrals within my units thereby decreasing the number of fraudulent benefits disbursed to clients.
 Manageda sales force of leasingagents along withmaintenance crews for Section 8 and conventional housing and lowered
the uncollected rent rate by approximately 40 to 50%.
 Supervisedmall intercept workers and studyimplementationworkers. Achieved accurate andtimely completion of survey
studies, focus groups and interviews which resulted in high customer satisfaction.
 Served as EligibilitySpecialist for the CaseworkSupervisor Principal and assistedwith lowering the error rate inthe eligibility
units of the Department of Family and Children Services .
 Chosen to work with FEMA and GEMA on 3 different disaster assistance programs in Georgia.
EMPLOYEE TRAINING
 TrainedEligibilityCaseworkers inproper eligibilitydeterminationtherebyreducingthe error rate inmyunits which resultedin
fewer inaccuracy sanctions to the Department of Family and Children Services.
 Advised real estate post closers on how to read HUD-1 settlement statements and loan closing instructions and provided
qualitycontrol checks whichresultedinfewer returns of documents to be rerecorded, fewer checks anddocuments returned
as undeliverable and fewer returned lender packages .
 Trainedselect firm personnel oncompletionof title policies whichincreasedthe number of personnel available to assist
clients.
 Trained new leasing agents in leasing techniques which reduced the vacancy rate by approximately 40%.
CAREER HISTORY
Librarian Saint Peter Claver RegionalCatholic School 3/15-Present
Volunteer Librarian(Decatur, GA)
Paralegal The Marr Law Firm(Atlanta, GA) 3/12-Temp
Position
McMichael & Gray, PC (Atlanta, GA) 10/14-1/15 – laid
off due to lack of
work
Fearnley& Price, LLC(Atlanta, GA) - Acquired by 9/06-10/14
McMichael & Gray, PC
Weissman, Nowack, Curry& Wilco, P.C. (Atlanta, GA) 8/02-9/06 – laid
off due to lack of
work

2. C. N. Robillard(Page 2)
Marketing Walter G. RobillardandAssociates 9/05-Present
EDUCATION
National Center for Paralegal Training - Paralegal Certificate
University of Mississippi - Masters ofLibraryScience-Computer Applications to Libraries
Mississippi University for Women - B.A. in LibraryScience;Minor andSpecializationin EducationandSpanish
CERTIFICATION
Notary Public – DeKalbCounty, GA
Georgia Librarian Professional Graduate Certification – State of Georgia
COMPUTER SKILLS
 TitleWave
 Destiny
 MS Word
 Excel
 Power Point
 Outlook
 SoftPro
 Closer’s Choice
 RamQuest
 LandTech