Clayton Clabaugh has over 20 years of experience in operations management, IT project management, and business development. He has held leadership roles at Dell, DFS, AgendaWorks, ACK.COM, Sylvan Learning, and started his own ecommerce business. Some of his responsibilities have included leading the expansion of businesses from 2 to 5 locations, doubling revenues, and standing up the first computerized licensing lab in Texas. He has skills in strategic planning, operations analysis, budgeting, team leadership, and ecommerce.

1. Clayton Clabaugh – Career Summary
Contact
Ph: 512-785-7055
Email: clayton_clabaugh@dell.com
-Responsible for day to day
operations of the business
-Led expansion from 2 to 5
locations
-Doubled revenues from
$1-$2M
-Stood up the first stand
alone computerized
licensing lab in Texas
-Led advertising planning
with Ad agency
Director of
Operations
Operations
Manager
I/T Project Prog
Mgr
Owner
eBusiness
Consultant -
GTM
Dir. Internet
Operations
Dell
DFS
AgendaWorks
ACK.COM
DFS
Sylvan
Key Skills / Experiences Gained
Strategic planning and
execution.
Business operations analysis
and reporting
Experience in IT program
management
Ups/downs/joys and
heartbreaks of birthing,
building and burying a friend
Learn inner-workings of the
largest independent online
kayak dealer in the US.
Revenue planning and
forecasting
Demand Gen experience
Budget development and
management
Operations and team
leadership
Executive level alignment and
cross-functional leadership
Delivered 32 college accounts in
6 weeks
Further development of
eCommerce skills & experience
Go-to-market & sales
operations experience
Business and financial planning
experience
C-Level presentations Cost/Benefit analysis and ROI
analysis on business
requirements
Ecommerce skills and
knowledge
Experience setting up an
integrated social media
campaign
Global cross-functional product
development and launch
expertise
‘95 – ‘98 ‘01 – ‘04 ‘04 – ‘08 ’08 – ‘09 ‘10 ’11 - Present
-Managed agency records
and retention dept.
-Managed 3 separate
lease/loan processing
departments booking $5M
daily.
-Led team in development
of online order processing
automation
-Led team in development
of exception based loan
processing.
-Provided SME support for
development and build of
Dell Business Credit.
-Managed IT Project
Roadmap for SMB
-Led resolution of show
stopping critical path issue
allowing launch of Dell
Business Credit.
-Led gathering and
prioritizing of
requirements for Credit
Management System
-Responsible for providing
liaison duties between IT
and the business.
-Envisioned the product,
worked with designers and
content writers to create
product.
-Developed 32 college
bookstore accounts to test
the concept.
-Led development of
website and wrote copy
for the site.
-Hired and trained a sales
team.
-Created Sales training
materials.
-Global supply chain
experience
-Importing expertise
-Managed
warehouse/shipping
department.
-Developed and
implemented the company
social media presence.
-Provided consulting to
owners that lead to
significant improvements
in outbound order
fulfillment.
-Inherited and led a new,
rookie warehouse staff
through a record setting
summer growth season.
-Significant contributions to
bring product to market.
-Provide inputs on demand
gen via email and PPC
-Produce Evangelist
-Marcom creation
-Sales Training
Development
-Sku Development
-Revenue forecasting and
demand planning
-Drive operations and
service quality
improvements
-Drive POS/APOS GTM
initiatives (SPIFs, Contests,
online merchandising)
-Facilitates product and
sales information flow
-Liaises between the
customer/partner and
sales organization.
-Researches CSAT issues,
and delivers solutions
working cross-functionally
to resolve
Prior Experience: Securities Analyst, Navy Pilot Education: BBA Finance – University of Texas
Additional Dell Training: SMaC certified, eBusiness Cert. started