AMC Square learning stands for excellence and highest quality standards not only the in the field of IT services but also in the field of education. Proud to say that AMC Square learning has reached the ranks of leading training companies in Asia.

1. IT Jobs as a Profession

2. Helpdesk Coordinator
• Entry level (Tier 1) position
First point of contact
* Interpersonal skills
• Responsibilities
Troubleshoots basic hardware and software problems
Answer calls to the Helpdesk, email & walk-ups

3. Helpdesk Coordinator
• Education
degree
• Certifications
A+, N+, MCSE, CCNA
• Experience
Callcenter Previous helpdesk experience a plus
• Career path
--> Network Admin--> Helpdesk Mgr.

4. Helpdesk Manager
• Education
Four-year degree or equivalent work experience
• Certifications
See Helpdesk Coordinator
• Experience
Five years experience in IT support or customer svc
Three years in management

5. Network Administrator
• Mid to Senior-Level of Technical / Network Staff (Tier 3)
• Roles will vary
• What is a Network Administrator in charge of?
• Deployment, configuration, maintenance and monitoring of active
network equipment
• Overall health of the network

6. Network Administrator
• Maintenance of network facilities
• Maintenance of certain network servers
• Keeping the organization connected!

7. Many Career Paths
• Tier 3 Positions Have Many Options / Careers
o Other Options: System Admin, Database Admin,
Security Admin, Web Admin
• Average Salary of $72,000/Yr.

8. Database Designer
•Entry level position
•Write, design, maintain, modify, and test DBMS
•Create system requirements
•Determine who as access to the data
•Set up and over see security for the database
•Fix glitches and other problems in the system

9. DBA (Database Administrator)
• Mid level employee
• Make sure the database is up and running
• Work with database security
• Monitor database, tasks, performance, as well as
database designers
• Fix databases

10. Education
• Best 3 degrees
o Software Engineering
o Computer Science
o Information Technology
• Can also have
o Math degree
o Computer engineering degree

11. IT Manager
•Networking
•Training and Lab Maintenance
•Internal Systems
•Help Desk Administration
•Asset Management
•Communication

12. Conclusion