Md Jamshed Alam has over 10 years of experience in technical support and IT networking. He has extensive skills in Windows operating systems, Microsoft Office, networking, routing, switching, and telecommunications equipment installation and support. His objective is to serve as the primary contact for general desktop issues and provide higher-level support for other IT network problems. He is currently working in Saudi Arabia providing information and communication technology support.

1. Md Jamshed Alam
00966572311313
[Email.md.jamshed.7860@gmail.com]
■ Career Profile
• Technical support professional offering extensive experience and thorough knowledge of different
operating systems, hardware, desktop peripherals, IT network systems. Avaya IP Telephone
system.
• Over experience as a IT support Technician for organizations.
Functional Skill Areas and Key Strengths
Window Operating SystemSkills:
• InstallingandConfiguring win 7,8,win2008 Server.
MS Office |Outlook & MS Outlook
• File SystemManagement.
• Creatingandadministratingthe user,groupaccounts.
• Managing File permissionsandsystemsecurity.
• Mountingfile systemanddevice.
• InstallationandConfigurationof ,DNS,DHCP
• Knowledgeof backupandRestore.
• Client-ServerNetworking.
• NetworkingTroubleshooting.
• Installingall typesof softwareandapplications.
Communication SystemSkills.
 Workingand Knowledge of AvayaIP Phone ConfiguringandInstalling…
 Knowledgeof Installingdigitalphone andwirelessphone.
Technical Skills:
• Routing:
• Implementadvanced IPaddressingAndsubneting.
and Supernetingtechnologies
• ImplementIProuting,StaticRouting.
• Knowlage of Vlsm,Telnet,BackupandRestore.
• ImplementCiscoIOSadvancedroutingfeatures

2. • ImplementRIP, EIGRP,OSPF
• Switching:
• Implementspanningtree operationinahierarchical network
• ImplementVlans,Tranking,Intervlan Routing,
• Implementinter-vlanrouting
• ImplementHSRP,VRRP.
• Implementsecurityfeatureinaswitchednetwork

Duties:
• Diagnosis of desktop, application, networking and infrastructure issues.
• Experience of supporting a wide and varied client base.
• Making LAN, Cabling, Configuring Net Connection, Sharing Internet Connecting,
Installing, configuring and sharing Printers etc.
• Troubleshooting PC’s, laptops and mobile devices.
• Providing 1st/2nd line support to users.
• Administering the IT department’s policies and procedures.
• Installation and support of telecommunication equipment.
• Maintaining a log of all problems detected and system backup.
• Responsible for maintaining backups and for project work such as new builds.
• Working closely with software suppliers to resolve operational issues.
• Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and
2007, Windows Server, Small Business Server 2003/2008, Active Directory
management Exchange 2003/2007, /Windows Mobile, Backup
products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and
Firewall Configurations.
■ Objective - Serve as first-level contact for general desktop related issues and as the higher level
for other IT network problems.
• Gulf Experience
1. Worked with Asser Central Hospital in Abha (Saudi Arabia) from April 2012 to Sep 2014 on the
payroll of I Man Co, Riyadh, Saudi Arabia
Profile: IT Support..
2.Worked with king Fahad Specialist Hospital in Dammam (Saudi Arabia) from Nov 2015 Till Date
the payroll of SRACO, dammam, Saudi Arabia
Profile: Information and communication technology.
• Professional Experience
2. Worked with Paragon computer, Munirika, New Delhi from 14/09/2007 to 02/01/2009.

3. Profile: Desktop Support Engineer.
3.Worked with Adhityaa Infomedia Solutions.New delhi.From 20/02/2009 to 15/03/2011
Profile: Computer Hardware And Network Engineer.
Education & Qualifications
• Bsc fromJPUniversity,Chhapra. 2009.
• 13 Month JCHNP (DiplomainComputerHardware NetworkProfession) course fromRegional
Office cumcenterJetking,Laxmi Nagar,New Delhi. - 92
• 200-120 CCNA Cisco Certified Network Associate
• Candidate ID:CSCO12752752 ,Registration ID:278417101
• 6 MonthsDiplomainComputerfrom VishwaComputer Saksharta Mission,Siwan
PERSONAL INFORMATION:
• Father’sName : Md. Babu Hussain
• Marital Status : Single
• Gender : Male
• Date of Birth : 22nd October 1988.
• Language Known : Hindi,English,UrduandArbic
• Nationality : Indian
• Passportno : H3874283

4. • Interest&Hobbies : ListeningtoMusic& NetSurfing.