This document compares and summarizes 20 different help desk software options. It provides information on each vendor such as social media followers, number of users/customers, vendor size, pricing and Capterra ratings/reviews. Key metrics for the top 5 vendors in different categories are also highlighted, such as the vendors with the most total customers, users or social media followers.

1. Top
Help Desk
Software

2. The Top 20
1
2
3
4
5
6
7
8
9
10

3. The Top 20
11
12
13
14
15
16
17
18
19
20

4. Pricing Guide
= $0-30 monthly
$0-400 one time fee
= $30-80 monthly
$400-1000 one time fee
= $80+ monthly
$1000+ one time fee
$
$$
$$$

5. Social
-Facebook: 20,545
-LinkedIn: 9,516
-Twitter: 57,400
-Google+: 10,792
-Klout Score: 68
Users:
200,000
Customers:
40,000
Vendor
Size:
200+
employees
Capterra
Ra8ng:
★★★★★
Web
based
Price:
$
From Capterra review:
“Zendesk
improved
our
response
0mes
drama0cally,
provides
insights
into
the
type
of
issues
and
ques0ons
our
clients
ask
about,
and
keeps
us
accountable
to
our
customers'
feedback
through
integrated
client
surveys
a=er
0ckets
are
‘solved.’”

6. Social
-Facebook: 9,905
-LinkedIn: 1,158
-Twitter: 6,105
-Google+:225
-Klout Score: 48
Users:
238,000
Customers:
34,000
Vendor
Size:
51-­‐200
employees
Web
based
Price:
$

7. Social
-Facebook: 5,335
-LinkedIn: 488
-Twitter: 11,500
-Google+: 417
-Klout Score: 49
Users:
45,000
Customers:
160,000
Vendor
Size:
1-­‐50
employees
Capterra
Ra8ng:
★★★★★
Web
based,
Mobile
Price:
$
From Capterra review:
“It's
extremely
easy
to
use
and
very
efficient
for
our
support
team
to
provide
amazing
support
to
our
users.
From
inser0ng
help
ar0cles
directly
into
email
responses,
to
keeping
track
of
individual
user
interac0ons,
UserVoice
helps
us
operate
more
efficiently.”

8. Social
-Facebook: 2,908
-LinkedIn: 2,076
-Twitter: 2,296
-Google+: 441
-Klout Score: 52
Users:
201,363
Customers:
8,363
Vendor
Size:
51-­‐200
employees
Installed
Price:
$$$

9. Social
-Facebook: 57,095
-LinkedIn: 1,284
-Twitter: 8,170
-Google+: 778
-Klout Score: 54
Users:
87,500
Customers:
20,000
Vendor
Size:
51-­‐200
employees
Capterra
Ra8ng:
★★★★
Web
based
Price:
$
From
Capterra
review:
“Quite
frankly,
this
is
one
of
the
best
bit's
of
helpdesk
so=ware
that
I've
ever
come
across…
and
support
is
quick
and
helpful.
It's
customisable
and
flexible
to
an
amazing
degree
and
we
are
only
scratching
the
surface
with
some
of
the
features
and
new
features
seem
being
added
all
the
0me.”

10. Vendor
Size:
51-­‐200
employees
Capterra
Ra8ng:
★★★
Web
based
Price:
$$
Social
-Facebook: 15,670
-LinkedIn: 1,314
-Twitter: 513
-Google+: 243
-Klout Score: 45
Users:
138,000
Customers:
11,860

11. Vendor
Size:
51-­‐200
employees
Web
based
Price:
$$
Social
-Facebook: 14,897
-LinkedIn: 1,457
-Twitter: 3,068
-Google+: 315
-Klout Score: 49
Users:
40,000
Customers:
85,000

12. Vendor
Size:
200+
employees
Web
based
Price:
$$
Social
-Facebook: 1,204
-LinkedIn: 2,533
-Twitter: 805
-Google+: 35
-Klout Score: 45
Users:
120,000
Customers:
15,000

13. Vendor
Size:
1-­‐50
employees
Web
based
Price:
$
Social
-Facebook: 1,517
-LinkedIn: 691
-Twitter: 1,514
-Google+: 112
-Klout Score: 41
Users:
25,000
Customers:
100,000

14. Vendor
Size:
200+
employees
Web
based
Social
-Facebook: 421,000
-LinkedIn: 1,095,241
-Twitter: 245,000
-Google+: 33,701
-Klout Score: 87
Users:
50,000
Customers:
2,000

15. Vendor
Size:
200+
employees
Installed
Social
-Facebook: 0
-LinkedIn: 2,845
-Twitter: 3,825
-Google+: 72
-Klout Score: 51
Users:
77,000
Customers:
10,000

16. Vendor
Size:
200+
employees
Capterra
Ra8ng:
★★★★
Web
based,
Mobile,
Installed
Price:
$$
From Capterra review:
“I
would
highly
recommend
IT
firms
looking
to
improve
their
internal
efficiency
and
client
support
look
at
CW
for
a
PSA
tool.
The
so=ware
is
stable,
support
is
great,
and
updates
arrive
quickly.
Access
to
your
data
can
be
gained
through
any
web
browser,
iphone
/
droid
apps,
or
through
the
na0ve
.net
applica0on.”
Social
-Facebook: 3,451
-LinkedIn: 3,345
-Twitter: 6,392
-Google+: 280
-Klout Score: 51
Users:
49,000
Customers:
5,000

17. Vendor
Size:
1-­‐50
employees
Capterra
Ra8ng:
★★★★
Web
based
Price:
$$$
From Capterra review:
“The
user
friendliness
of
IssueTrak
is
a
major
plus
for
our
industry
and
end-­‐users.
The
system
has
provided
improvement
for
recording
and
tracking
of
our
service
orders
which
has
been
acknowledged
company
wide
during
recent
cost
saving
ini0a0ves.”
Social
-Facebook: 1,875
-LinkedIn: 785
-Twitter: 5,064
-Google+: 73
-Klout Score: 40
Users:
80,114
Customers:
1,547

18. Vendor
Size:
1-­‐50
employees
Web
based,
Mobile,
Installed
Price:
$$
Social
-Facebook: 591
-LinkedIn: 80
-Twitter: 1,842
-Google+: 61
-Klout Score: 26
Users:
32,000
Customers:
21,000

19. Vendor
Size:
51-­‐200
employees
Web
based
Price:
$$$
Social
-Facebook: 1,774
-LinkedIn: 871
-Twitter: 3,441
-Google+: 138
-Klout Score: 52
Users:
45,000
Customers:
3,000

20. Vendor
Size:
1-­‐50
employees
Capterra
Ra8ng:
★★★★★
Web
based,
Installed
Price:
$$$
From Capterra review:
“isupport
as
whole
is
a
great
product
for
a
small
to
medium
size
business.
It
has
the
func0onality
of
some
of
the
larger
products
without
the
huge
implenta0on
strategy.
It
has
worked
great
for
us
and
I
would
recommend
for
anyone
that
needs
a
easy
to
setup
feature
rich
product.”
Social
-Facebook: 1,269
-LinkedIn: 494
-Twitter: 2,815
-Google+: 3
-Klout Score: 39
Users:
30,000
Customers:
5,000

21. Social
-Facebook: 146
-LinkedIn: 340
-Twitter: 288
-Google+: 20
-Klout Score: 40
Users:
12,000
Customers:
3,500
Vendor
Size:
1-­‐50
employees
Capterra
Ra8ng:
★★★★★
Web
based
Price:
$
From Capterra review:
“The
user
interface
is
very
intui0ve
and
the
TeamSupport.com
team
is
very
responsive
to
our
needs
and
sugges0ons.
I
love
the
amount
of
automa0on
that
you
can
program
into
the
workflow
to
increase
produc0vity
within
the
organiza0on.
I
highly
recommend
this
tool.”

22. Vendor
Size:
1-­‐50
employees
Web
based
Price:
$
Social
-Facebook: 0
-LinkedIn: 265
-Twitter: 3,720
-Google+: 254
-Klout Score: 59
Users:
17,000
Customers:
2,500

23. Vendor
Size:
1-­‐50
employees
Web
based
Price:
$$
Social
-Facebook: 208
-LinkedIn: 18
-Twitter: 61
-Google+: 5
-Klout Score: 41
Users:
17,000
Customers:
2,500

24. Vendor
Size:
1-­‐50
employees
Web
based
Price:
$
Social
-Facebook: 639
-LinkedIn: 334
-Twitter: 538
-Google+: 0
-Klout Score: 40
Users:
5,000
Customers:
600

25. THE TOP 5
By Total Customers
UserVoice
ClickDesk
ManageEngine
Zendesk
Kayako
160 k
100
k
85
k
40
k
34
k
THE TOP 5
By Total Users
Kayako
Bomgar
Zendesk
SysAid
FrontRange
238 k
201 k
200
k
138
k
120
k

26. THE TOP 5
By Social Media Followers
RightNow Zendesk UserVoice FreshDesk ConnectWise
245
k
57.4
k
11.5
k
8.17
k
6.39
k
RightNow FreshDesk Zendesk SysAid ManageEngine
421
k
57.1
k
20.5
k
15.7
k
14.9
k
RightNow Zendesk ConnectWise KACE FrontRange
1.1
m
9.52
k
3.35
k
2.85
k
2.53
k