Top 20 Most Popular Customer Relationship Management Software by Capterra http://www.capterra.com/customer-relationship-management-software/#infographic

1. Top Customer
Relationship
Management (CRM)
Software

2. The Top 20
1
2
3
4
5
6
7
8
9
10

3. The Top 20
11
12
13
14
15
16
17
18
19
20
Commence

4. Pricing Guide
= $0-35 monthly
$0-500 one time fee
= $35-70 monthly
$500-1000 one time fee
= $70+ monthly
$1000+ one time fee
$
$$
$$$

5. Social
-Facebook: 337,000
-LinkedIn: 259,229
-Twitter: 186,000
-Google+: 19225
-Klout Score: 88
Users:
5,000,000
Customers:
104,000
Vendor
Size:
200+
employees
Web
based
Price:
$$

6. Social
-Facebook: 28,000
-LinkedIn: 15,966
-Twitter: 3,639
-Google+: 381
-Klout Score: 70
Users:
10,000,000
Customers:
50,000
Vendor
Size:
200+
employees
Web
based
Price:
$

7. Vendor
Size:
200+
employees
Installed,
Web
based
Price:
$$
Social
-Facebook: 18,142
-LinkedIn: 1,563
-Twitter: 3,566
-Google+: 28
-Klout Score: 51
Users:
6,300,000
Customers:
77,000

8. Vendor
Size:
200+
employees
Capterra
Ra?ng:
★★★★★
Web
based
Price:
$$$
Social
-Facebook: 4,105
-LinkedIn: 411,224
-Twitter: 20,300
-Google+: 17804
-Klout Score: 61
Users:
8,000,000
Customers:
10,000

9. Vendor
Size:
200+
employees
Capterra
Ra?ng:
★★★★★
Installed,
Web
based
Price:
$$
Social
-Facebook: 34,746
-LinkedIn: 41,044
-Twitter: 22,200
-Google+: 643
-Klout Score: 64
Users:
4,000,000
Customers:
40,000

10. Vendor
Size:
51-­‐200
employees
Installed,
Web
based
Price:
$$
Social
-Facebook: 1,140
-LinkedIn: 1,379
-Twitter: 2,296
-Google+: 84
-Klout Score: 51
Users:
1,000,000
Customers:
35,000

11. Vendor
Size:
200+
employees
Web
based
Price:
$$$
Social
-Facebook: 13,000
-LinkedIn: 1,077,396
-Twitter: 14,700
-Google+: 43
-Klout Score: 50
Users:
4,600,000
Customers:
5,000

12. Vendor
Size:
200+
employees
Capterra
Ra?ng:
★★★★★
Web
based
Price:
$$
From Capterra review:
SugarCRM is the best CRM, easy to
use, solid and robust, easy to integrate
with ERP, VoIP, Jaspersoft and
Revolution.
Social
-Facebook: 4,648
-LinkedIn: 5,899
-Twitter: 10,900
-Google+: 1170
-Klout Score: 62
Users:
1,000,000
Customers:
7,000

13. Vendor
Size:
200+
employees
Capterra
Ra?ng:
★★★★★
Web
based
Price:
$$$
From
Capterra
review:
No other software can do this - It's not just
online marketing it's fully integrated
marketing software that even gives you a
visual campaign builder to boot!
Social
-Facebook: 53,374
-LinkedIn: 5,379
-Twitter: 29,700
-Google+: 1661
-Klout Score: 74
Users:
73,071
Customers:
21,043

14. Vendor
Size:
51-­‐200
employees
Web
based
Price:
$
Social
-Facebook: 3,413
-LinkedIn: 1,055
-Twitter: 7,357
-Google+: 9
-Klout Score: 50
Users:
70,000
Customers:
40,000

15. Vendor
Size:
200+
employees
Web
based
Price:
$$
Social
-Facebook: 1,028
-LinkedIn: 31,979
-Twitter: 3,301
-Google+:217
-Klout Score: 55
Users:
742,000
Customers:
14,000

16. Commence
Vendor
Size:
1-­‐50
employees
Capterra
Ra?ng:
★★★★★
Web
based
Price:
$$
Social
-Facebook: 712
-LinkedIn: 52
-Twitter: 523
-Google+: 91
-Klout Score: 41
Users:
80,000
Customers:
8,000
From Capterra review:
Commence is hands down the very
best CRM solution on the market for
small-to-medium sized businesses.

17. Vendor
Size:
200+
employees
Installed,
Web
based
Price:
$$$
Social
-Facebook: 219
-LinkedIn: 206
-Twitter: 249
-Google+: 69
-Klout Score: 40
Users:
450,000
Customers:
5,500

18. Vendor
Size:
200+
employees
Capterra
Ra?ng:
★★★★★
Web
based
Price:
$$
From Capterra review:
The best thing about going with
Salesboom.com CRM was the after sale
training and support.
Social
-Facebook: 2,816
-LinkedIn: 162
-Twitter: 5,127
-Google+: 2
-Klout Score: 22
Users:
95,000
Customers:
5,800

19. Vendor
Size:
51-­‐200
employees
Web
based
Price:
$$
Social
-Facebook: 166
-LinkedIn: 104
-Twitter: 1,145
-Google+: 12
-Klout Score: 37
Users:
1,000,000
Customers:
2,000

20. Vendor
Size:
200+
employees
Installed,
Web
based
Price:
$$
Social
-Facebook: 1,036
-LinkedIn: 702
-Twitter: 680
-Google+: 119
-Klout Score: 41
Users:
170,000
Customers:
1,500

21. Vendor
Size:
1-­‐50
employees
Capterra
Ra?ng:
★★★★★
Web
based
Price:
$$
From Capterra review:
I am totally sold on SalesNexus and can not
imagine my business without it now. It is
changing everything for us.
Social
-Facebook: 4,909
-LinkedIn: 153
-Twitter: 5,833
-Google+: 18
-Klout Score: 48
Users:
20,000
Customers:
4,000

22. Vendor
Size:
1-­‐50
employees
Web
based
Price:
$
Social
-Facebook: 78
-LinkedIn: 202
-Twitter: 621
-Google+: 0
-Klout Score: 25
Users:
50,000
Customers:
5,000

23. Vendor
Size:
1-­‐50
employees
Web
based
Price:
$
Social
-Facebook: 2,118
-LinkedIn: 940
-Twitter: 10,400
-Google+: 1746
-Klout Score: 66
Users:
49,000
Customers:
1,200

24. Vendor
Size:
1-­‐50
employees
Web
based
Price:
$$
Social
-Facebook: 36
-LinkedIn: 67
-Twitter: 495
-Google+: 7
-Klout Score: 45
Users:
5,653
Customers:
4,565

25. THE TOP 5
By Total Customers
Salesforce
Swiftpage
Zoho
Microsoft Dynamics
Apptivo
104 k
77
k
50
k
40
k
40
k
THE TOP 5
By Total Users
Zoho
SAP
Swiftpage
Salesforce
Oracle
10 m
8 m
6.3
m
5
m
4.6
m

26. THE TOP 5
By Social Media Followers
Salesforce Infusionsoft Microsoft SAP Oracle
Dynamics
186
k
29.7
k
22.2
k
20.3
k
14.7
k
Salesforce Infusionsoft Microsoft Zoho Swiftpage
Dynamics
337
k
53.4
k
34.7
k
28
k
18.1
k
Oracle SAP Salesforce Microsoft Sage
Dynamics
1.08
k
411
k
259
k
41
k
32
k