Community Cloud is a digital platform that connects customers, partners, and employees. It allows companies to transform how they sell, service, market, and innovate. Community Cloud features include Lightning templates for fast deployment, artificial intelligence for personalized recommendations, and mobile access. It has over 10,000 active communities with 240,000 organizations and 90 million members. Leading brands use Community Cloud to improve customer satisfaction, increase sales, and enhance collaboration.
Featured Topic - Salesforce Marketing Cloud and the Customer Success Platform
To learn more about all of our office hours, go to http://p.force.com/officehours.
Featured Topic - Salesforce Marketing Cloud and the Customer Success Platform
To learn more about all of our office hours, go to http://p.force.com/officehours.
Customer journeys are no longer just for the marketing department—they transcend all aspects of the business. Join us to learn how we use our own technology to deliver personalized, cross-channel experiences across departments at Salesforce. You’ll see real-world examples of how Marketing Cloud powers journeys to onboard our customers, app users and even our employees.
SaaS Application Development Services | SaaS Development CompanyDream Cyber Infoway
Want to manage your enterprise efficiently? Contact the best SaaS Application Development Services and get access to the world-class SaaS solution at your doorstep.
A Single Customer View Starts with a CDP: Meet AgilOneAcquia
Marketers have it easy, right? Flush with piles of customer data, it should be simple to know exactly who your prospects and customers are, target them with the perfect message, and grow your revenue from the data you own.
But it's not.
There is more data than ever before, but marketers struggle to know the most basic details of their customers:
-96% of marketers are challenged in building a comprehensive, single view of the customers
-40% of marketers are unable to personalize because of the inability to link data across disparate technologies
It doesn’t have to be this hard.
On March 11th, join Acquia’s AgilOne webinar to learn how you can use machine learning to unlock siloed data and gain a single view of your customers.
Marketers will:
-Know what is a CDP and how is it different than DMP, CRM, or MDM
-Learn about AgilOne’s unique approach to machine learning and AI, and how these capabilities directly benefit marketers
-Hear how brands like lululemon, Tumi, and Moosjaw use AgilOne to drive business results
-Watch a live demo to learn how to create personalized campaigns across on and offline channels
Software as a Service — Things to Know Before you Build a SaaS ProductAlaina Carter
Software as a service is a public cloud service model in which third-party providers launch the software on a subscription basis over the internet. SaaS offers a remote accessibility option, which is it's USP. Read more to know the things that you need to know before you build a SaaS product.
Welcome to the Internet of Customers.
It's an Internet of Customers, and we need to reassess how we connect with our customers in a whole new way. Everyone and everything is connected.
You see, some companies pivot to their shareholders. Some companies pivot to their competitors. Some companies pivot to their partners. But at salesforce.com, we pivot to our customers, and we have one message to our customers: Pivot to your customers.
Your customers have the answers. There's never been a more important time to listen and interact and engage with your customers. That is what the new world is about. That is what we are doing here when we talk about the third wave of computing it’s not an Internet of Things, it’s an Internet of Customers.
Each year, $83 billion is lost due to poor customer experiences. Today's marketers have a phenomenal opportunity to drive the customer journey and ensure that customers have a consistent experience no matter how or where they choose to do business with a brand. Join us to learn about the value of the customer journey, importance of having one-to-one conversations with customers, and how the Marketing Cloud will allow you to accomplish it.
Salesforce marketing cloud a comprehensive guide in 2021Katy Slemon
Here a complete guide on Salesforce Marketing Cloud 2021 can help you to understand your customers ; buying patterns that get your business stand out from others"
Cloud Power Series for CFO's - salesforceNate Skinner
Financialforce.com, Xactly, Concur and Salesforce event series, focused on CFO's
Join an exclusive group of Finance and Operations executives to learn how companies like yours are implementing cloud solutions built on the Salesforce Platform to increase revenue while reducing the costs of doing business.
Speaker: Nate Skinner- VP Executive Marketing & Enterprise Strategy
Location: Westin Buckhead- Buckhead Ballroom- 3391 Peachtree Road, NE Atlanta, GA
Date: Thursday, June 6th, 2013
April 4, 2017 Jeff Rule, SVP Digital Initiatives at National Geographic Society speaking at World Tour in DC. The word "platform" is everywhere these days, but what does it really mean for nonprofits? Join National Geographic to understand how they are leveraging the power of the Salesforce platform to make a greater impact and transform the way they engage constituents. Hear how you can understand constituents in new ways and drive them to desired actions using data. Let technology work for you and take advantage of tools that keep you connected to the people most important to your organization. Take the first step to truly becoming connected.
What’s Your Problem? …and will Salesforce solve it?
How big of a project does this need to be? Do we have the budget for this? Can this be handled in-house, or should we outsource? Will it take one week to plan and implement…or (gasp!) one year? None of these questions can be answered without first defining your CRM vision, then selecting the platform you wish to use in getting there, identifying your constraints, the opportunity you wish to create or the problem you wish to solve; and then you ready to choose and define your first destination on your journey.
This webinar is a part of The Experts Talk, a free 26-week webinar series covering features of Salesforce CRM, an integration partner of Click & Pledge.
Customer journeys are no longer just for the marketing department—they transcend all aspects of the business. Join us to learn how we use our own technology to deliver personalized, cross-channel experiences across departments at Salesforce. You’ll see real-world examples of how Marketing Cloud powers journeys to onboard our customers, app users and even our employees.
SaaS Application Development Services | SaaS Development CompanyDream Cyber Infoway
Want to manage your enterprise efficiently? Contact the best SaaS Application Development Services and get access to the world-class SaaS solution at your doorstep.
A Single Customer View Starts with a CDP: Meet AgilOneAcquia
Marketers have it easy, right? Flush with piles of customer data, it should be simple to know exactly who your prospects and customers are, target them with the perfect message, and grow your revenue from the data you own.
But it's not.
There is more data than ever before, but marketers struggle to know the most basic details of their customers:
-96% of marketers are challenged in building a comprehensive, single view of the customers
-40% of marketers are unable to personalize because of the inability to link data across disparate technologies
It doesn’t have to be this hard.
On March 11th, join Acquia’s AgilOne webinar to learn how you can use machine learning to unlock siloed data and gain a single view of your customers.
Marketers will:
-Know what is a CDP and how is it different than DMP, CRM, or MDM
-Learn about AgilOne’s unique approach to machine learning and AI, and how these capabilities directly benefit marketers
-Hear how brands like lululemon, Tumi, and Moosjaw use AgilOne to drive business results
-Watch a live demo to learn how to create personalized campaigns across on and offline channels
Software as a Service — Things to Know Before you Build a SaaS ProductAlaina Carter
Software as a service is a public cloud service model in which third-party providers launch the software on a subscription basis over the internet. SaaS offers a remote accessibility option, which is it's USP. Read more to know the things that you need to know before you build a SaaS product.
Welcome to the Internet of Customers.
It's an Internet of Customers, and we need to reassess how we connect with our customers in a whole new way. Everyone and everything is connected.
You see, some companies pivot to their shareholders. Some companies pivot to their competitors. Some companies pivot to their partners. But at salesforce.com, we pivot to our customers, and we have one message to our customers: Pivot to your customers.
Your customers have the answers. There's never been a more important time to listen and interact and engage with your customers. That is what the new world is about. That is what we are doing here when we talk about the third wave of computing it’s not an Internet of Things, it’s an Internet of Customers.
Each year, $83 billion is lost due to poor customer experiences. Today's marketers have a phenomenal opportunity to drive the customer journey and ensure that customers have a consistent experience no matter how or where they choose to do business with a brand. Join us to learn about the value of the customer journey, importance of having one-to-one conversations with customers, and how the Marketing Cloud will allow you to accomplish it.
Salesforce marketing cloud a comprehensive guide in 2021Katy Slemon
Here a complete guide on Salesforce Marketing Cloud 2021 can help you to understand your customers ; buying patterns that get your business stand out from others"
Cloud Power Series for CFO's - salesforceNate Skinner
Financialforce.com, Xactly, Concur and Salesforce event series, focused on CFO's
Join an exclusive group of Finance and Operations executives to learn how companies like yours are implementing cloud solutions built on the Salesforce Platform to increase revenue while reducing the costs of doing business.
Speaker: Nate Skinner- VP Executive Marketing & Enterprise Strategy
Location: Westin Buckhead- Buckhead Ballroom- 3391 Peachtree Road, NE Atlanta, GA
Date: Thursday, June 6th, 2013
April 4, 2017 Jeff Rule, SVP Digital Initiatives at National Geographic Society speaking at World Tour in DC. The word "platform" is everywhere these days, but what does it really mean for nonprofits? Join National Geographic to understand how they are leveraging the power of the Salesforce platform to make a greater impact and transform the way they engage constituents. Hear how you can understand constituents in new ways and drive them to desired actions using data. Let technology work for you and take advantage of tools that keep you connected to the people most important to your organization. Take the first step to truly becoming connected.
What’s Your Problem? …and will Salesforce solve it?
How big of a project does this need to be? Do we have the budget for this? Can this be handled in-house, or should we outsource? Will it take one week to plan and implement…or (gasp!) one year? None of these questions can be answered without first defining your CRM vision, then selecting the platform you wish to use in getting there, identifying your constraints, the opportunity you wish to create or the problem you wish to solve; and then you ready to choose and define your first destination on your journey.
This webinar is a part of The Experts Talk, a free 26-week webinar series covering features of Salesforce CRM, an integration partner of Click & Pledge.
Greg Wester - Salesforce.com
Thomas Kim - Salesforce.com
Learn about Salesforce's diversified test automation strategy, which spans both the public cloud and a private VM farm. Salesforce engineers will present an overview of how Jenkins is augmenting their existing CI runner and decreasing cycle time.
Lightning Sessions for Salesforce Admins at Dreamforce 2016Salesforce Admins
To help maximize your experience at Dreamforce we're providing you with some of the Lightning sessions for Admins at the biggest Dreamforce EVER! Check out the hottest sessions handpicked just for you, to help you learn more about moving business forward faster with the Salesforce Platform. Start building your Admin journey now.
Salesforce CRM para corredores, mediadores y comparadores de segurosGrupo Lanka
El objetivo principal de la implantación de un sistema CRM, para Corredores, Mediadores de Seguros y Sociedades de Correduría, estará orientado a:
Eliminar las barreras técnicas y funcionales que limitan el crecimiento del negocio y
Reducir las variables que dificultan la excelencia en la prestación del servicio de atención al cliente.
Set your clocks everyone, it’s time to spring forward and learn about the new features in Spring ‘17 for Admins. We’ll dig into the gems from the release that will help Admins be productive and make life easier.
CustomerCommunity_hidsdzdzdzzzdzdz819.pptxVkrish Peru
Community cloud
Technologies Based on Artificial Intelligence:
Machine Learning: A subfield of AI that uses algorithms to enable systems to learn from data and make predictions or decisions without being explicitly programmed.
Natural Language Processing (NLP): A branch of AI that focuses on enabling computers to understand, interpret, and generate human language.
Computer Vision: A field of AI that deals with the processing and analysis of visual information using computer algorithms.
Robotics: AI-powered robots and automation systems that can perform tasks in manufacturing, healthcare, retail, and other industries.
Neural Networks: A type of machine learning algorithm modeled after the structure and function of the human brain.
Expert Systems: AI systems that mimic the decision-making ability of a human expert in a specific field.
Chatbots: AI-powered virtual assistants that can interact with users through text-based or voice-based interfaces.Technologies Based on Artificial Intelligence:
Machine Learning: A subfield of AI that uses algorithms to enable systems to learn from data and make predictions or decisions without being explicitly programmed.
Natural Language Processing (NLP): A branch of AI that focuses on enabling computers to understand, interpret, and generate human language.
Computer Vision: A field of AI that deals with the processing and analysis of visual information using computer algorithms.
Robotics: AI-powered robots and automation systems that can perform tasks in manufacturing, healthcare, retail, and other industries.
Neural Networks: A type of machine learning algorithm modeled after the structure and function of the human brain.
Expert Systems: AI systems that mimic the decision-making ability of a human expert in a specific field.
Chatbots: AI-powered virtual assistants that can interact with users through text-based or voice-based interfaces.Technologies Based on Artificial Intelligence:
Machine Learning: A subfield of AI that uses algorithms to enable systems to learn from data and make predictions or decisions without being explicitly programmed.
Natural Language Processing (NLP): A branch of AI that focuses on enabling computers to understand, interpret, and generate human language.
Computer Vision: A field of AI that deals with the processing and analysis of visual information using computer algorithms.
Robotics: AI-powered robots and automation systems that can perform tasks in manufacturing, healthcare, retail, and other industries.
Neural Networks: A type of machine learning algorithm modeled after the structure and function of the human brain.
Expert Systems: AI systems that mimic the decision-making ability of a human expert in a specific field.
Chatbots: AI-powered virtual assistants that can interact with users through text-based or voice-based interfaces.Technologies Based on Artificial Intelligence:
Machine Learning: A subfield of AI that uses algorithms to enable systems to learn from data and make predic
Enhancing customer experience through Digital TransformationYASH Technologies
Is digital transformation only about digitizing existing services? It is much more than just that. Read more to understand the importance of digital core in today's era.
This is a PPT I did for an MBA course I am taking. This presentation examines OtterBox's current strategies regarding customer relationship development and management. I have offered some of my own strategies to provide additional value.
Companies are facing increasing pressure to provide their employees with the highly connected tools and information that match today’s consumer social networking experiences. By empowering employees to work in an environment that is more connected, companies have an opportunity to improve the value of customer relationships, respond to opportunities with speed and intelligence, and gain an advantage over competitors. With familiar social tools that are seamlessly integrated into your existing applications, employees can easily share ideas and collaborate with colleagues, regardless of their location and better understand and address customer perceptions and market trends more quickly.
Microsoft is uniquely positioned to help its customers take advantage of the opportunities that social computing presents by offering a connected experience to end users and a connected platform for IT.
Evolution not Revolution - Simplify Your Digital Strategy for Closer Relation...marketingfinder.co.uk
Organisations now recognise the importance of digital in their communications strategy, seeing it not as just another tool in the marketing mix, but a fundamental channel from which all their communications should stem. More and more companies are therefore seeking to revolutionise their digital marketing strategy, investing heavily in new systems and whole teams to help their marketing efforts move forward into the future.
This webinar explores why it isn’t necessary to reinvent the wheel when it comes to digital. By simply taking a step back and incorporating key elements into your marketing, you can easily gain valuable insight into your customers, transforming your business into a digital powerhouse.
Evolution not Revolution - Simplify Your Digital Strategy For Closer Relation...ClearPeople
Organisations now recognise the importance of digital in their communications strategy, seeing it not as just another tool in the marketing mix, but a fundamental channel from which all their communications should stem from.
More and more companies are therefore seeking to revolutionise their digital marketing strategy, investing heavily in new systems and whole teams to help their marketing efforts move forward into the future.
This presentation seeks to educate the audience that digital is an inherent extension of the traditional communications we have been using for many years and it is not necessary to reinvent the wheel when it comes to your digital strategy. You simply have to take a step back, identify you’re your customers need and understand that you can use technology to solve your customer’s problems.
To succeed in the Digital Era, organizations turn to Microsoft Digital Advisory Services. Digital Advisors like myself work with organizations to reimagine and transform customer
engagement, employee experiences, business models and operations, to empower organizations to reach their digital aspirations.
Welcome to learn more about our Advisory Services.
Getting Started with Enterprise Social NetworkingDavid Stephens
This presentation is to introduce social software and social networking. It includes a demo of Lotus Connections and some information on how to get started quickly with a Lotus Connections deployment.
Net Solutions Drupal Development BrochureNet Solutions
Net Solutions a CMMI level 3, award winning outsourced product development company. Leverage the power of a mature, updated and highly flexible CMS like Drupal.
TROUBLESHOOTING 9 TYPES OF OUTOFMEMORYERRORTier1 app
Even though at surface level ‘java.lang.OutOfMemoryError’ appears as one single error; underlyingly there are 9 types of OutOfMemoryError. Each type of OutOfMemoryError has different causes, diagnosis approaches and solutions. This session equips you with the knowledge, tools, and techniques needed to troubleshoot and conquer OutOfMemoryError in all its forms, ensuring smoother, more efficient Java applications.
OpenFOAM solver for Helmholtz equation, helmholtzFoam / helmholtzBubbleFoamtakuyayamamoto1800
In this slide, we show the simulation example and the way to compile this solver.
In this solver, the Helmholtz equation can be solved by helmholtzFoam. Also, the Helmholtz equation with uniformly dispersed bubbles can be simulated by helmholtzBubbleFoam.
Innovating Inference - Remote Triggering of Large Language Models on HPC Clus...Globus
Large Language Models (LLMs) are currently the center of attention in the tech world, particularly for their potential to advance research. In this presentation, we'll explore a straightforward and effective method for quickly initiating inference runs on supercomputers using the vLLM tool with Globus Compute, specifically on the Polaris system at ALCF. We'll begin by briefly discussing the popularity and applications of LLMs in various fields. Following this, we will introduce the vLLM tool, and explain how it integrates with Globus Compute to efficiently manage LLM operations on Polaris. Attendees will learn the practical aspects of setting up and remotely triggering LLMs from local machines, focusing on ease of use and efficiency. This talk is ideal for researchers and practitioners looking to leverage the power of LLMs in their work, offering a clear guide to harnessing supercomputing resources for quick and effective LLM inference.
Code reviews are vital for ensuring good code quality. They serve as one of our last lines of defense against bugs and subpar code reaching production.
Yet, they often turn into annoying tasks riddled with frustration, hostility, unclear feedback and lack of standards. How can we improve this crucial process?
In this session we will cover:
- The Art of Effective Code Reviews
- Streamlining the Review Process
- Elevating Reviews with Automated Tools
By the end of this presentation, you'll have the knowledge on how to organize and improve your code review proces
In software engineering, the right architecture is essential for robust, scalable platforms. Wix has undergone a pivotal shift from event sourcing to a CRUD-based model for its microservices. This talk will chart the course of this pivotal journey.
Event sourcing, which records state changes as immutable events, provided robust auditing and "time travel" debugging for Wix Stores' microservices. Despite its benefits, the complexity it introduced in state management slowed development. Wix responded by adopting a simpler, unified CRUD model. This talk will explore the challenges of event sourcing and the advantages of Wix's new "CRUD on steroids" approach, which streamlines API integration and domain event management while preserving data integrity and system resilience.
Participants will gain valuable insights into Wix's strategies for ensuring atomicity in database updates and event production, as well as caching, materialization, and performance optimization techniques within a distributed system.
Join us to discover how Wix has mastered the art of balancing simplicity and extensibility, and learn how the re-adoption of the modest CRUD has turbocharged their development velocity, resilience, and scalability in a high-growth environment.
First Steps with Globus Compute Multi-User EndpointsGlobus
In this presentation we will share our experiences around getting started with the Globus Compute multi-user endpoint. Working with the Pharmacology group at the University of Auckland, we have previously written an application using Globus Compute that can offload computationally expensive steps in the researcher's workflows, which they wish to manage from their familiar Windows environments, onto the NeSI (New Zealand eScience Infrastructure) cluster. Some of the challenges we have encountered were that each researcher had to set up and manage their own single-user globus compute endpoint and that the workloads had varying resource requirements (CPUs, memory and wall time) between different runs. We hope that the multi-user endpoint will help to address these challenges and share an update on our progress here.
Your Digital Assistant.
Making complex approach simple. Straightforward process saves time. No more waiting to connect with people that matter to you. Safety first is not a cliché - Securely protect information in cloud storage to prevent any third party from accessing data.
Would you rather make your visitors feel burdened by making them wait? Or choose VizMan for a stress-free experience? VizMan is an automated visitor management system that works for any industries not limited to factories, societies, government institutes, and warehouses. A new age contactless way of logging information of visitors, employees, packages, and vehicles. VizMan is a digital logbook so it deters unnecessary use of paper or space since there is no requirement of bundles of registers that is left to collect dust in a corner of a room. Visitor’s essential details, helps in scheduling meetings for visitors and employees, and assists in supervising the attendance of the employees. With VizMan, visitors don’t need to wait for hours in long queues. VizMan handles visitors with the value they deserve because we know time is important to you.
Feasible Features
One Subscription, Four Modules – Admin, Employee, Receptionist, and Gatekeeper ensures confidentiality and prevents data from being manipulated
User Friendly – can be easily used on Android, iOS, and Web Interface
Multiple Accessibility – Log in through any device from any place at any time
One app for all industries – a Visitor Management System that works for any organisation.
Stress-free Sign-up
Visitor is registered and checked-in by the Receptionist
Host gets a notification, where they opt to Approve the meeting
Host notifies the Receptionist of the end of the meeting
Visitor is checked-out by the Receptionist
Host enters notes and remarks of the meeting
Customizable Components
Scheduling Meetings – Host can invite visitors for meetings and also approve, reject and reschedule meetings
Single/Bulk invites – Invitations can be sent individually to a visitor or collectively to many visitors
VIP Visitors – Additional security of data for VIP visitors to avoid misuse of information
Courier Management – Keeps a check on deliveries like commodities being delivered in and out of establishments
Alerts & Notifications – Get notified on SMS, email, and application
Parking Management – Manage availability of parking space
Individual log-in – Every user has their own log-in id
Visitor/Meeting Analytics – Evaluate notes and remarks of the meeting stored in the system
Visitor Management System is a secure and user friendly database manager that records, filters, tracks the visitors to your organization.
"Secure Your Premises with VizMan (VMS) – Get It Now"
Large Language Models and the End of ProgrammingMatt Welsh
Talk by Matt Welsh at Craft Conference 2024 on the impact that Large Language Models will have on the future of software development. In this talk, I discuss the ways in which LLMs will impact the software industry, from replacing human software developers with AI, to replacing conventional software with models that perform reasoning, computation, and problem-solving.
Accelerate Enterprise Software Engineering with PlatformlessWSO2
Key takeaways:
Challenges of building platforms and the benefits of platformless.
Key principles of platformless, including API-first, cloud-native middleware, platform engineering, and developer experience.
How Choreo enables the platformless experience.
How key concepts like application architecture, domain-driven design, zero trust, and cell-based architecture are inherently a part of Choreo.
Demo of an end-to-end app built and deployed on Choreo.
How Does XfilesPro Ensure Security While Sharing Documents in Salesforce?XfilesPro
Worried about document security while sharing them in Salesforce? Fret no more! Here are the top-notch security standards XfilesPro upholds to ensure strong security for your Salesforce documents while sharing with internal or external people.
To learn more, read the blog: https://www.xfilespro.com/how-does-xfilespro-make-document-sharing-secure-and-seamless-in-salesforce/
Multiple Your Crypto Portfolio with the Innovative Features of Advanced Crypt...Hivelance Technology
Cryptocurrency trading bots are computer programs designed to automate buying, selling, and managing cryptocurrency transactions. These bots utilize advanced algorithms and machine learning techniques to analyze market data, identify trading opportunities, and execute trades on behalf of their users. By automating the decision-making process, crypto trading bots can react to market changes faster than human traders
Hivelance, a leading provider of cryptocurrency trading bot development services, stands out as the premier choice for crypto traders and developers. Hivelance boasts a team of seasoned cryptocurrency experts and software engineers who deeply understand the crypto market and the latest trends in automated trading, Hivelance leverages the latest technologies and tools in the industry, including advanced AI and machine learning algorithms, to create highly efficient and adaptable crypto trading bots
In 2015, I used to write extensions for Joomla, WordPress, phpBB3, etc and I ...Juraj Vysvader
In 2015, I used to write extensions for Joomla, WordPress, phpBB3, etc and I didn't get rich from it but it did have 63K downloads (powered possible tens of thousands of websites).
top nidhi software solution freedownloadvrstrong314
This presentation emphasizes the importance of data security and legal compliance for Nidhi companies in India. It highlights how online Nidhi software solutions, like Vector Nidhi Software, offer advanced features tailored to these needs. Key aspects include encryption, access controls, and audit trails to ensure data security. The software complies with regulatory guidelines from the MCA and RBI and adheres to Nidhi Rules, 2014. With customizable, user-friendly interfaces and real-time features, these Nidhi software solutions enhance efficiency, support growth, and provide exceptional member services. The presentation concludes with contact information for further inquiries.
How Recreation Management Software Can Streamline Your Operations.pptxwottaspaceseo
Recreation management software streamlines operations by automating key tasks such as scheduling, registration, and payment processing, reducing manual workload and errors. It provides centralized management of facilities, classes, and events, ensuring efficient resource allocation and facility usage. The software offers user-friendly online portals for easy access to bookings and program information, enhancing customer experience. Real-time reporting and data analytics deliver insights into attendance and preferences, aiding in strategic decision-making. Additionally, effective communication tools keep participants and staff informed with timely updates. Overall, recreation management software enhances efficiency, improves service delivery, and boosts customer satisfaction.
Modern design is crucial in today's digital environment, and this is especially true for SharePoint intranets. The design of these digital hubs is critical to user engagement and productivity enhancement. They are the cornerstone of internal collaboration and interaction within enterprises.
Strategies for Successful Data Migration Tools.pptxvarshanayak241
Data migration is a complex but essential task for organizations aiming to modernize their IT infrastructure and leverage new technologies. By understanding common challenges and implementing these strategies, businesses can achieve a successful migration with minimal disruption. Data Migration Tool like Ask On Data play a pivotal role in this journey, offering features that streamline the process, ensure data integrity, and maintain security. With the right approach and tools, organizations can turn the challenge of data migration into an opportunity for growth and innovation.
Strategies for Successful Data Migration Tools.pptx
Communities bdm days apac
1. Community Cloud Overview
Reimagine Customer, Partner, and Employee Engagement
Todd Goodykoontz
Director, Community Cloud Alliances
tgoodykoontz@salesforce.com
In/toddgoodykoontz
2. The digital experience platform to connect
customers, partners, and employees
across the workplace — transforming the way
companies sell, service, market, and innovate.
LIGHTNING
Fastest Way to Launch
a Community or Portal
ARTIFICIAL INTELLIGENCE
Connect Users to the Best
Content, People, and Data
MOBILE
Access from Any Device
PRODUCTIVITY
Collaboration in Context
Community Cloud Mission
4. Leading Brands Are Building Next
Generation Customer Experiences
B2B E-commerce
Portal
Employee
Community
Channel Sales
Portal
Customer Account
Portal
Trip Planning
Portal
+45%
Increase in CSAT
+43%
Increase in Channel Sales
Customer Service
Community
5. The Community Cloud Journey
Portals
Lightning
Templates
Chatter
2010 2013 20152007
Salesforce
Communities
Data
and
Security
Collaboration
Mobile
2016
Partner-Built
Lightning Components
Branding
Speed
2011
Intelligence
6. Community Cloud Combines the Best of Three Worlds
Communities Connect Your Ecosystem
Social Community Cloud
+ + =
Websites Portals
Expose Business
Data to Customers
and Partners
Custom Branding
and Slick Mobile
Responsive UI
Direct Connection
to Other Customers
and Experts
7. Community Cloud: Unified Platform, Built for Success
Engagement
Groups, Topics, Profiles
Gamification
Fully Branded and Mobile
Rich Formatting
Business Integration
Business/CRM Data
Commerce
Files
Workflow
Analytics
Speed
Lightning Bolt
Lightning Community Builder
Lightning Components
Partner Ecosystem
Einstein
Recommendations
Expertise
Related Questions and Articles
Trends
8. Introducing Salesforce Communities
Application
(for internal or external users)
Multi device Business Purpose Collaboration /
Knowledge Building /
Documents
Secure Data Access
+ + + +
=
2,700+ Partner Apps
OpenEcosystem
Workflow
Data &
Objects Identity
FastAppDev&Customization
AnalyticsCollaborationMobile UI
ScalableMetadataPlatform
TrustedMultitenantCloud
+
10. Customer
Customer Account Portal
Customer Self-Service
Commerce and Brand Engagement
Partner
Channel Sales and Marketing
Dealers and Brokers
Franchise and Retail
Employee
Social Intranet
HR Helpdesk
Sales Enablement
Connecting Employees, Customers, and Partners
11.
12. No Communities
Yes Communities
Community Cloud is a Huge Opportunity in
Every Customer
92%
Proportion of Existing Accounts with
Communities
…and 20% of Community customers
purchased multiple communities
15. Enable customers to access and act on their account information
Deliver Easy-To-Use Account Tools
Faster Speed of Service
40%
Account Portal
Integrate Business Processes
Empower customers to manage their accounts on one platform
Deflect Service Calls
Guide customers to knowledge articles and Q&A to find answers
Deliver Personalized Content
Recommend products and services in a fully branded environment
Launch a Community in Days
Build a community quickly with Lighting Bolt Solutions
16. Account Portals Builds Customer Loyalty
Source: Salesforce Customer Relationship Survey conducted March 2015 - May 2015, by an independent third-party, Confirmit Inc., on 4,600+ customers randomly selected. Response sizes per question vary.
Average Percentage Improvements Reported by Salesforce Customers
+ 51%
Quicker Case
Response Time
+ 46%
Finding Experts
+ 45%
Increase in Customer
Satisfaction
Increase in Net
Promoter
Score
+ 33%
17. “Community Cloud gives the agility and
scalability to meet our millions of
customers needs”.
Ron Guerrier, CIO
Delivered easy to use self-service tools for
Quoting, Policy, Claims, Payments, Profiles
Increased Net Promoter Score by breaking down
silos between Distribution, Claims, and Marketing
Reduced claim times down to 3 minutes from 12
minutes
18. “The community is allowing us to
start meeting today’s customer
expectations.
Beth Osburn, Director of Customer and Account Servicing
Delivered a consistent, branded experience for
over 2 million customers
Reduced call volume, giving customers a quick
overview of all key account details
Simplified payments, processing 20,000
transactions daily
19. Empower your customers to find answers fast with intelligent self-service
Help Customers Help Themselves and Each Other
Increase in customer
satisfaction
45%
Deflect Service Calls
Guide customers to knowledge articles and Q&A
Ensure No Question Goes Unanswered
Escalate cases to the service desk with Einstein
Provide an Engaging Experience
Highlight and reward your most active customers
Launch a Community in Days
Build quickly with Lighting Bolt Solutions
Self-Service
20. Self-Service Drives Customer Satisfaction
Source: Salesforce Customer Relationship Survey conducted March 2015 - May 2015, by an independent third-party, Confirmit Inc., on 4,600+ customers randomly selected. Response sizes per question vary.
Average Percentage Improvements Reported by Salesforce Customers
+ 51%
Quicker Case
Response Time
+ 46%
Finding Experts
+ 48%
Faster Case
Resolution Time
Increase in
Customer
Satisfaction
+ 45%
21. “Community Cloud has
created a lot of collaboration
across the globe.”
Kelly Cole, Chief Customer Officer
Delivered easy to use self-service tools in 6
weeks using a Lightning Bolt Solution
Deflected service calls by 20% Q/Q after
implementation
Reduced time to launch successive communities
for different brands to 4 days
22. “We want to focus on the human side
of the business by offering super
service with our community.”
Matt Bullock, CEO & Founder
Launched a Self-Service Community in 4 days
with a Lightning Bolt Solution
Reduced service tickets by 50% after
implementing self-service
Reduced average response time from 65
minutes to 16 minutes
23. One Channel. One Connected Customer Experience.
Engage Anywhere
Launch and evolve a mobile engagement hub at the speed of
business with Lightning Bolt Solutions.
Develop Advocates
Recognize and reward your most valuable members with
customizable badges and leaderboards.
Increase Retention
Deliver personalized content, products, and services in a pixel
perfect environment that matches your brand.
Provide Stellar Service
Intelligently guide customers to the experts, articles, and support
they need to increase customer satisfaction.
Community Cloud Transforms Digital Engagement
Increase Sales
40%
Brand Engagement
24. Engagement Improves the Bottom Line
Source: Salesforce Customer Relationship Survey conducted March 2015 - May 2015, by an independent third-party, Confirmit Inc., on 4,600+ customers randomly selected. Response sizes per question vary.
Increase in
Sales
+ 40%
+ 40%
Quicker
Response Time
+ 43%
Increased
Customer
Engagement + 53%
Improved
Customer Retention
Average Percentage Improvements Reported by Salesforce Customers
25. “Salesforce is a robust, up-to-date database
for all boat owner information, so staff and
customers can now find the answers they
need in one easy place.”
Shelby Kirby, Senior Marketing Manager
Sea Ray charts new course for customer
experience with Community Cloud
Sea Ray’s dedicated owner community wanted an official online
platform to share their passion and loyalty for the Sea Ray lifestyle.
Worked with 7Summits to implement a robust Sea Ray Owners Club with Community Cloud.
Eliminated more than 1,000 manual data entries per year by centralizing boat owner resources.
Expanded Sea Ray Owners Club community to second and third-time boat owners.
26.
27. “Community Cloud has given us the ability to
talk to our travelers and get to know them much
sooner than we ever have before. We didn’t
need to look any further than Salesforce.”
Kristen Lund, Business Systems Specialist
REI Adventures climbs to higher efficiency
with Community Cloud
REI Adventures was experiencing rapid expansion, but a
15-year-old snail mail system was inhibiting company growth and progress.
Streamlined trip planning by centering all traveler paperwork in one easy to use, digital platform with Community Cloud.
Eliminated 75,000 sheets of paper annually, aligning with companywide stewardship ethos.
Refocused staff on building lasting connections with REI Adventures travelers.
28. MySymantec: Lightning Based Customer Community
Customer Support with:
Case Collaboration, Live
Agent and Federated
Search with Inquira (KB)
Personalized:
My Cases and
Products Purchased
Using AEM for CMS
Content and
Adobe Omniture for
Web Analytics
Consolidated 9 Portals
Into 1 Customer View
with Multiple Third-Party
Integrations in <1 Month
Association of Support Professionals — 2016 Top 10 Support Website
29. Logitech: Lightning Bolt Self-Service Community
Reduction in Service
Calls
20%
Language selector pick list
Einstein trending and
recommended articles
Customizable header to
match your brand’s look
and feel
31. Accelerate Channel Sales
with Community Cloud
The Leading Platform for
Partner Relationship Management
Connect Fast with Lightning Bolt
Create Your Own Partner Portal with Clicks, Not Code
Optimize Channel Sales
Get Full Visibility Into Channel and Partner
Performance — All Integrated with Your CRM
Empower Partners Anywhere
Enable Partners Access to CRM Records, Files, and
Experts from Any Device
Close Deals Faster
Provide Partners Frictionless Access to Information,
Approvals, and Support
Increase in
Partner Sales
43%
32. Community Cloud Drives Partner Success
Source: Salesforce Customer Relationship Survey conducted March 2015 - May 2015, by an independent third-party, Confirmit Inc., on 4,600+ customers randomly selected. Response sizes per question vary.
Average Percentage Improvements Reported by Salesforce Customers
Increase in
Partner Sales
+ 43%
+ 46%
Increase in Partner
Engagement
+ 33%
Deal
Registration
+ 35%
Partner
Collaboration
33. Salesforce is the Gorilla in the
PRM Market Today
...with more customers and ecosystem partners and
global support resources than other PRM vendors by
an order of magnitude.
Salesforce’s PRM solution, an extension of its
Community Cloud offering, is strongest in some of
the foundational elements of PRM.
The Forrester Wave: PRM Platforms 2016
34. John Deere: Marketplace Community
WYSIWYG Drag-and-
Drop Components Where
Sellers Can Customize
Marketing Offers
Featured Apps
Controlled by John
Deere to Push High
Priority Apps (if
Dealer Bought
Licenses to Sell)
Customizable Banner
Header for Sellers to
Brand Their Marketplace
Partner Community
5,000
Dealers
35. Adidas: B2B E-commerce Community
Manage Accounts
(View Order History,
Invoices, Documents,
File Complaints,
Returns, Track
orders, Etc.)
Access, Browse,
and Purchase
Adidas’s Entire
Product Catalog
Digitally
Branded Environment
to Match Look and
Feel of Adidas
Re-Order In-Season
Merchandise
37. One Platform to Connect Employees
to the People, Content, and Apps
They Need to be Productive
Instantly Get Personalized Updates
Easily Access All of Their Business Apps
Collaborate with Peers on Files and Business Data
Take Action Anywhere, from Any Device
Transform the Employee Experience
with Employee Community
Increase in Employee
Engagement
48%
38. Employee Community Increases Employee Engagement
Source: Salesforce Customer Relationship Survey conducted March 2015 - May 2015, by an independent third-party, Confirmit Inc., on 4,600+ customers randomly selected. Response sizes per question vary.
Average Percentage Improvements Reported by Salesforce Customers
Increase in
Employee
Engagement
+ 48%
+ 46%
Find Experts
Faster
+ 46%
Real-Time
Feedback
+ 51%
Faster
Collaboration
39. AB InBev: Lightning-Based Employee Community
Provide a Fully Branded
Experience for Employees to:
● Access Content
● Search for Answers
● Ask Questions
● Browse Topics
● Collaborate
Seamless Case
Management with
Service Cloud
AB InBev Using
Lightning
Template to
“Transform the
Employee
Experience”
HR Processes:
● Vacation Request
● Assignment Change
● Create New Position
● Termination
● Case Management
(Service Cloud)
SAP Data Surfaced
in the Community:
- Vacation Days
- Org Chart
- Start Date
- Compensation
Targeted
150,000
Employees
40. Solution Integrator:
Partnership Between SF
Services and Bluewolf
Safelight: Lightning Employee Community
Targeted
12,000 Employees
App Cloud: Extensibility to
Replace Sharepoint Intranet
in the Future
Buyer: SVP, Customer Brand
and Technology
Employees: Field
Technicians Who Replace
Windshields
Use Case: Community for
Field Technicians, People
Who Replace the Glass; Keep
Field Technicians Connected
to Corporate and Each Other
41. Extend Salesforce to Your Entire Ecosystem
Accelerate
Channel Sales
Measure Partner
Performance
B2B and B2C
E-commerce
Help Customers
Help Themselves
Boost Employee
Productivity
Engage Every
Customer