Quadriyah White has over 5 years of experience in customer service roles including as a sales associate, shift leader at McDonald's, and claims customer service representative. She has a high school diploma in business administration and management and skills in Microsoft Office, customer service, and attention to detail. Her work history demonstrates experience in retail, food service, housekeeping, and stocking roles.

1. Quadriyah White
483 West End Ave, Unit 609
New York, NY 10024
quadriyahwhite@gmail.com
Cell Phone: 631-889-5578
Customer Service Associate
Work Experience
Sales Associate
Beauty View
Wilmington, DE
December 2015-April 2016
 Recommend, select,and help locate or obtain merchandise based on customer needs and desires
 Answer questions regarding the store and its merchandise
 Help customers try on or fit merchandise
 Performing for or Working Directly with the Public
 Selling or Influencing Others
 Making Decisions and Solving Problems
 Experience with: Cash registers, ComCash software,Computerized cash registers, Credit card
processing machines, Desktop computers, Ladders, Price guns
Housekeeper/Custodian/Laundry Worker
Brookdale
Charlotte, NC
October 2015-April 2016
 Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts
 Empty wastebaskets,empty and clean ashtrays,and transport other trash and waste to disposal
areas
 Clean rugs, carpets,upholstered furniture, and draperies, using vacuum cleaners and shampooers
 Performing General Physical Activities
 Experience with: Housekeeping carts,Spray bottles, Toilet brushes, Trash bags, Wet mops
Shift Leader
McDonalds’
Wilmington, DE
September 2014-April 2016
 Promoted from Crew Member to Shift Leader within six months.
 Train workers in food preparation, and in service, sanitation, and safety procedures

2.  Assign duties, responsibilities, and work stations to employees in accordance with work
requirements
 Developing and Building Teams
 Performing General Physical Activities
 Experience with: AJV Food & Beverage software,Cash registers, CBORD FoodService Suite,
CBORD Group Menu Management System, MICROS Systems HSI Profits Series, Microsoft
Office software,Microsoft Outlook, Microsoft PowerPoint,Microsoft Word, ParTech PixelPoint
POS,Point of sale POS printers, Point of sale POS software
Grocery Stocker
Wal-Mart
Concord, NC
March 2014-September 2015
 Answer customers’ questions about merchandise and advise customers on merchandise selection
 Stock shelves, racks,cases,bins, and tables with new or transferred merchandise
 Receive, open, unpack and issue sales floor merchandise
 Clean display cases,shelves, and aisles
Claims Customer Service Representative
Innovation Consultation
Newark,DE
November 2011-April 2013
 Confer with customers by telephone or in person to provide information about products or
services, take or enter orders, cancelaccounts,or obtain details of complaints
 Check to ensure that appropriate changes were made to resolve customers’ problems
 Keep records of customer interactions or transactions, recording details of inquiries, complaints,
or comments, as well as actions taken
 Provide Consultation and Advice to Others
 Experience with: Calling line identification equipment, Desktop computers, Email software,
Microsoft Excel, Microsoft Internet Explorer, Microsoft Office software,Microsoft Outlook,
Microsoft Windows, Microsoft Word
Education
High School Diploma or Equivalent, Business Administration and Management,General
Keystone Job corps Center
Drums, PA
July 2011-October 2011
 Communicate with customers, competitors, suppliers, professional organizations, or others to stay
abreast of industry or business trends
 Develop, implement, modify, and document recordkeeping and accounting systems, making use
of current computer technology

3.  Updating and Using Relevant Knowledge
 Evaluating Information to Determine Compliance with Standards
 Experience with: 10-key calculators, Cash Flow Guardian, Computer servers,Desktop computers,
Microsoft Excel, Microsoft Office software,Microsoft Outlook, Microsoft PowerPoint, Microsoft
Windows, Microsoft Word
Skills
 Customer Service Associate
 Strong attention to detail, customer service and listening skills; highly motivated, creative
and flexible
 Excellent computer skills – Microsoft Office products
Additional Information
I also have experience in working with the elderly and children, due to my many years of
volunteer work at Christiana Village Senior Living Center and Little Blessings Daycare located in
Newark,Delaware.
(4 years)