Khaled Mohamed Zaki has over 16 years of experience in the leisure and hospitality industries. He has held various roles such as Director of Operations, Quality Manager, and Branch Manager. Zaki has extensive experience in areas such as operations, sales, marketing, business development, quality management, and customer service. He possesses strong leadership, communication, and problem-solving skills. Zaki also has certifications in quality management systems and food safety and is a licensed international lead auditor.

1. Khaled Mohamed Zaki
Mobile: +201123999057 | Khaled157loraine@gmail.com Address: Banha – El Kalubia – Salah El Deen Street
A self-motivated, ambitious and hardworking personality. Creative, active, very responsible .hospitality
industry and quality industry experienced and certified
Proficiency and solid experience in:
leisure Sales, leisure Operations, Marketing analysis, Business Development, Partnership & Contracting
negotiations, Tour programs development ,Quality Managements in Tourism & Hospitality , Leisure
Sales& Marketing , leisure & Hospitality Customer Services , Customer Satisfactions & Public Relation
Ship
Profile Summery
∼ Accomplished 16 years of experience in Leisure carrier .
∼ Strong problem solving skills, confident decision making based on extensive experience and technical
skill enables effective solutions that positively impact the organization satisfaction, and operational costs.
∼ In-depth knowledge of Leisure Operations .
∼ Expertise in Quality of the services both sides of tourism and hospitality
∼ Exemplary communication and presentation skills with strong customer-orientation.
WORK EXPERIENCE
Valencia Tours Dubai LLC Director of operations (February 2015 Till September 2015)
On charge on all the operations in Dubai – Abu Dhabi Destinations (Hotels-Operations –
online System )
South America ( Ecuador – Argentina – Brazil )
-Viajehoy - -Travel Accesses -Marco Polo -Juan Toselli
China
-Chinese STC - ANZ International
Kazakhstan
-Trans logic -Arka VIP
GCC
-Golden International - Arab Jet
Egypt
Carlson Wagonlit Travel - Marselia Tours
Sun International Contracting Manager & M.I.C.E (Hurghada - Marsa Alam & Upper Egypt
( August 2014 Till January 2015)
Contracting negotiation for better conditions favor British Online Market in order to increase
the above online providers share in the online market.
-analyzing the online market and the other online providers
-Monitoring the other online packages in order to be able to compete in the online market
-auditing all the contracted hotels as I am certified from ESENEK LTD (FSMS Lead Auditor ) in
order to be sure about the kind of services our clients received from each property
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2. UK Online as below :-
-Travel Republic -Fleet way -Broad Way -Jumbo
-Inspire
Georgian Tour Operator
-Nas Holiday -Zen Holidays
Premium Hotels & Resorts Director Of Quality & Events & Ass. Director Of Sales
(August 2013 Till June 2014 )
Fully in charge on the quality Control , guest relation & Safety – hygiene department at
premium hotels and resorts , in order to increase and reach the maximum of the guest
satisfaction and safety all over premium hotels and resorts
-responsible on all the hotels events ( Conferences )
-number of employees managed & supervised by myself at all premium hotels and regional
office (16 employees ) quality auditor – guest relations In Each Property
-Premium Grand Horizon 560 Rooms
-Premium Seagull Beach Resort 220 Rooms
-Premium Blue Lagoon 380 Rooms
-Soon Premium Palm 450 Rooms
Odeon Tours (OTI Holding ) Egypt Assistant Contracting & Hotels Quality Control Manager )
(October 2010 Till July 2013)
Contracting negotiation for better conditions favor Russian-Ukrainian & east market, special
offers as well in daily basses according to the flight empty seats.
-analyzing the market and the other tour operators packages
-monitoring the seats(Flights ) capacity in order to full fill our allocations , most of the charters
companies used from Russian owned by Coral Travel.
-monitoring the hotels materialization
-all the contracting studies regarding any new contracting project.
-Arranging &Attending the tourism exhibition (Moscow –Warsaw-Kiev )
-Auditing the hotels all over (HRG-SSH&RMF) in order to reach the maximum guest satisfaction
& Safety to be sure as tour operator
-arranging & Attending and complete ISO 9001/8000 - ISO 22000/2005 Courses - Total Quality
Management Courses
- International lead auditor - Quality Academy FSMS Lead Auditor
Certification-Member Num :- 170613-00000694
Tour Operators
-Coral Travel Russia www.Coraltravel.ru
-Sunmar Russia www.Sunmar.ru
-A-Class Russia www.OTIHolding.com
-Coral Travel Ukraine www.Coraltravel.ru
-Wezyr Holidays Poland www.wezyrholidays.pl
Private Family Business In United Kingdom Suffolk- Ipswich (August 2008 Till September 2010)
Grand Tours South Sinai Branch Manager (December 2007 Till August 2008)
Fully in charge about south Sinai branch , following up all the operation at the airport –hotels
in order to arrange all the possibility comfort and services for all of our guests from different
nationality
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3. Tour Operator As Below:
-Oasis Tours Poland -Viva Tours Poland
-Holiday Taxi Online
Eastmar Travel South Sinai (August 2002 Till September 2007)
August 2002 Till February 2003 Hotels Representative - Head Reps .
March 2003 Till September 2007 South Sinai Branch Assistance Manager –Operation
Manager
Tour Operator As Below:
-Jewel In The Crown UK
-Trust Accommodation (Hotels 4 U Now) UK
-Holiday Place UK
-British Air Ways Holidays UK
-Emirates Holidays UK
-Bales Tailor Made UK
-Kuoni London UK
-Kuoni Gastaldi Italy
-Surf & Action Germany - Switzerland
Private Family Business In Italy - Milan (September 2000 Till 2002)
Eastmar Travel South Sinai (July 1996 Till may 2000)
guide & Airport Operation Resort Rep. – Tour
Tour Operators As Below:-
-Kuoni London UK
-Libra Holidays (Golden Joy) UK
-Jules Vern UK
-Kuoni Gastaldi Italy
-Kuoni Switzerland Swiss
-Kuoni Paris France
-Teorema Italy
EDUCATION
∼ Faculty Of Arts ( Mass Communications )
PROFESSIONAL TRAINING & CERTIFICATIONS
- ISO 9001-2008 BUREAU VERITAS (UK-Turkey-Egypt )
- Quality Management System Foundation
- Total Quality Management Process Principles & Techniques
-ISO 22000-2005 ESENEK Training Center (United Kingdom-Turkey-Egypt )
- Food Safety Management System Lead Auditor
- International lead auditor
- Quality Academy FSMS Lead Auditor License Valid Till August 2016
- Certification-Member Num :- 170613-00000694
- Time Management OTI Holding Turkey
- Stress Management OTI Holding Turkey
- Management Negotiation Skills OTI Holding Turkey
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4. All the above references available original
COMMUNICATIONS & PRESENTATIONS SKILLS
-Strong leadership skills.
-Hard worker.
-Excellent business writing skills.
-Ability to learn new tasks quickly.
-Creative thinking.
-Ambitious.
-Quick learner.
-Presentable.
-Ability to work individually or as an active team member.
-Self-starter and highly motivated.
-Good communication skills with multicultural – multinational environments.
HOBBIES
Traveling - Music -Reading -Driving – Football
TRAVELING
- Italy - France – Holland – England – Spain - Gibraltar – Russia – Turkey - Poland
– Ukraine - UAE
PERSONAL DOSSIER
∼ Date of Birth: 1st June , 1979
∼ Languages Known: English, Italian and Arabic mother tongue
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