Rajesh Penukonda is seeking a technically challenging position in IT infrastructure management. He has 5 years of experience in roles like senior analyst at HCL Technologies and analyst at Sutherland Global Services. His technical skills include Windows server, Active Directory, DNS, DHCP, Symantec Backup, SCOM, and VMware. He holds an ITIL V3 certification and a B.Tech in IT.

1. Rajesh Penukonda
Contact No: +44 07443448375
E-Mail : Raj.penukonda@hclom.co.uk
Objective
Seeking a technically challenging position in IT industry the area of Infrastructure management
services for a company providing a highly motivated, progressive, friendly environment that allows
the pursuit of career advancement and expand my knowledge and skills.
Summary of qualifications
• 5 years of corporate experience in IT industry.
• Currently employed in HCL Technologies as Senior Analyst.
• Excellent communication and interpersonal skills.
Technical Skill Sets
Operating System : Windows server 2012,2012 R2,2008 R2, 2008, 2003.
Network Services : Active Directory, DNS, DHCP.
Backup Software : Windows NT Backup, Symantec Net Backup
Monitoring Tools : SCOM
Ticketing Tools : Service Now, Assyst.
Other Tools : SCCM 2007, 2012
Virtualization : VMware ESXi 4.1 & 5.0, Hyper-V.
Antivirus : Symantec SEP 12.1.XX
Certifications
• ITIL V3 Certified.
Professional Experience
1. Company : HCL Technologies
Project : Old Mutual Wealth Management
Designation : SENIOR ANALYST
Duration : May 2012 to Till date
INTERNAL USE ONLY

2. About SKANDIA:
Skandia is an international investment, savings, insurance and banking group.
Established in 1845 in South Africa, it is now a FTSE100 listed company and has more than 16
million customers and £293.8bn assets under management.
Roles and responsibilities in Old Mutual:
SCOM Task:
• Utilize Resource Pools for high availability.
• Navigate the Operations Manager Console and Web Console.
• Perform both automated and manual agent installation on managed
systems.
• Import and export management packs.
• Configure Rules, Events, Monitors and Tasks.
• Configure Reporting and create reports.
• Monitor workstations and servers using Agentless Monitoring and Agentless
Exception Monitoring.
• Configure a Gateway server for monitoring untrusted environments.
• Configure communication between management groups.
• Creating Subscriptions, Subscribers and enabling notification to on-call
person.
SCCM Task:
• Configuring groups and packages.
• Approving monthly new patches.
• Creating adhoc Collections.
• Patching Windows server.
• Following Change Process to Patch the Servers.
• Trouble shooting while Patching.
• Pulling Reports of patched and non-patched servers.
Windows Task:
• Handling 24x7 technical supports on Windows Platform environment.
• AD management - creation/modification of users, group, group policies.
• Installation/configuration of component, e.g. –SEP,SCOM.
• Patch management of windows server through SCCM & Manual.
• Backup of operating system and data using Ntbackup & Symantec Backup
Exec.
• Monitoring, Maintaining Server health through monitoring tool.
• Configuring / Managing SYMANTEC Antivirus on client servers, sending
regular reports to Customers.
• Monitoring the tickets and providing root cause/resolution for Server related
issues.
INTERNAL USE ONLY

3. • Use of Remedy tool (Service Now) for tracking all problems related to
Server’s.
• Monitor server hardware, performance, and up time and respond to outages
promptly.
• Participated in Change Management process representing the Support team.
• Maintained and document all incoming tickets and resolve within SLA.
Data Center Task:
• Manage physical access to data center facilities and racks.
• Manage external support agreements and liaise with vendors.
• Provide and maintain data cabling and associated documentation within the
data center.
• Design, monitor and control heat dissipation through the strategic
placement of key infrastructure.
• Responsible for the proper upkeep of fire suppression systems.
• Provide fire center safety training for staff and visitors.
• Monitor power draw.
• Design rack layouts and maintain relevant documentation.
• Provide access and support to operational infrastructure staff.
• Actively contribute to processes associated with the data center.
• Building physical servers.
• Decommissioning the servers
2. Company : Sutherland Global Services
Project : McAfee
Designation : ANALYST
Duration : Nov 2011 to May 2012
Sutherland Global Services is a leading technology support company supporting
enterprise and consumer products & managing IT infrastructure. Sutherland Global
Services is the global leader in technology support. Over 100+ clients, including
Fortune 1000 enterprises, count on our expertise in supporting enterprise and
consumer products, managing IT infrastructures (stand-alone, cloud or mobile-
enabled), and deploying networks.
Roles and responsibilities:
• Escalation Lead handled a team of 15 members
INTERNAL USE ONLY

4. • Attending Weekly conference calls with the Clients to discuss and report
issues with products and to find solution for technical issues
• Placing technical support calls from/for our clients, customers and providing
Level 2 technical assistance to the end user on applications or technologies.
• Resolved customer technical issues regarding McAfee Security applications
such as Total Protection, Internet protection, Antivirus &Spyware protection
and various other McAfee applications within a specified time limit and
Building customer relationship through excellent rapport.
• Coaching and mentoring agents, motivating individual performance and
deliverables linked to program metrics
• Responsible for achieving SLA and other operational targets for the product
line handled
3. Company : VSN Solution Pvt Ltd
Project : Hospitality, Medical Billing, Multilevel marketing site.
Designation : Jr .Net developer
Duration : June 2011 to NOV 2011
Roles and responsibilities:
• Escalation Lead handled a team of 10 members
• Requirement gathering: Gathering details from client as per requirements.
• Design document preparation: preparing Documentation as per requirements.
• Development: Developing the Application using C# code with SQL back end.
• Unit Testing: Performing Testing for the application.
• Documentation: final Project documentation.
• Responsible for achieving SLA and other operational targets for the product line
handled.
Academic Qualifications
• 2006–2010: B.Tech (IT) in SITAMS- JNTU affiliated.
• 2004-2006: Higher secondary in Sri Chaitanya, Thriputhi.
• 2003-2004: SSLC in KBJ Gurukullam school, Chennai.
Personal Information
Name : Rajesh .P
Father's Name : Rangaiah .P
E-mail : Raj.penukonda@hclom.co.uk
Mobile : +44 07443448375
Date of Birth : 01-06-1988.
Languages Known : English, Telugu, and Tamil.
INTERNAL USE ONLY

5. Permanent Address: 12/7 V .V. Nagar 6th street extension, Kolathur, Chennai-
600099.
DECLARATION:
I hereby declare that all the above mentioned information are true and correct to the b
est of my knowledge and belief.
PLACE: CHENNAI Rajesh P
DATE:
INTERNAL USE ONLY

6. Permanent Address: 12/7 V .V. Nagar 6th street extension, Kolathur, Chennai-
600099.
DECLARATION:
I hereby declare that all the above mentioned information are true and correct to the b
est of my knowledge and belief.
PLACE: CHENNAI Rajesh P
DATE:
INTERNAL USE ONLY