SKF has worked with Enterprise Search since 2006. Since then vast knowledge has been built up around how search can fit into a global enterprise in order to deliver most return. This presentation shows concrete examples how Enterprise Search has been applied in SKF and what SKFs main challenge are moving forward regarding Enterprise Search. Presented by Henrik Sunnefeldt 22 May at Intranätverk 2013.

1. 27 May 2013 Slide
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SKF – a truly global company
• Established 1907
• Sales 2012 SEK 64,575 million
• Employees 46,775
• Production sites around 140 in 28 countries
• SKF presence in over 130 countries
• Distributors/dealers 15,000 locations
• Global certificates ISO 14001
OHSAS 18001 certification

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Why does SKF do search and
for what purpose?!?
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Search@SKF:
The Ocean of Information
We have to reach out! Let’s
launch a new database! If we
channel the same
information twice, chances
of reaching out are doubled!
How, and where to start looking for
the info I need? If I find information –
how do I know that it is up-to-date
and correct?
What a shame that they do the same
things twice, without coordination
and structure! I’ll try to clean up
selected parts of this mess. But I
need more resources to maintain the
order.
Indirect effects
Frustration
Lost opportunities?
Alternative costs
Why Search?
Reduce retreival time
Enable global reach
Enable decision-making

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2SKF Enterprise Search

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How Enterprise Search fits in SKF and how
we decide what needs to be done
Enterprise Search
- SKF Vision: ”Equip the world with SKF knowledge”
- SKF Business strategies
- SKF IT strategies
- Technology trends, industry benchmark
Intranet
Strategy: SKF at my fingertips
Operational and business support teams
1.2 IT
1.4 Business
:: Process Decision Team
:: Balanced Scorecard
- User Satisfaction index
- Response times, up-time
- Actual vs Potential users
- Competency development
- Tickets closed, open, delivered
Internet
~25k unique users
~300k queries

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Search@SKF:
Portfolio Overview
S2S S2U
Indexed
Content &
Linguistics
Personal content
SearchAnalytics
Team content
Global content
ConsumeContribute
S2C
Process
Findit
Media
Repository
Toolbar
Internal
E-business/
E-commerce
SKF.com
External
Mobile
External
App
External content
Service 2 Systems Service 2 Users
Service 2 Contributors
Intranet
Media
App
Internal
CRM
Core capabilities:
’Process a lot of data, quickly and with quality’
Internal

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3Examples of deliverables

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Example 1:
SKF Product Search
SKF Product
Catalogue 1
SKF Product
Catalogue 2
SKF Product
Catalogue 3
SKF Product
Catalogue 4
SKF Product
Catalogue N
Intranet
App
SKF.com
Webapps
SSO, Product Data Model, Harmonisation

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Example 2:
Search-driven objects on SKF Intranet
Query builder
Media
Repository
SKF Intranet
Real-time updates

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Example 3:
SKF.com
• ONE search solution on the site
• ~170k monthly queries
• ~10.000 monthly users
• Supporting 11 local languages
• Results tuned to where you sit
• Global keymatch process
• Content from outside SKF.com CMS using SaaS

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4Challenges ahead

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Challenges ahead
1) Organisationally and functionally
Establish a cross-functional organisation to support and drive the
SKF Enterprise Search Programme forward:
• Secure synergies (business and IT) across the different SaaS
subscribers
• Build further knowledge about search and get more buy-in
2) Explore capabilities and handle expectations from B2C
players
• Business development: Search can do so much, where to start –
and where is the end?
• Managing expectations: Users in an Enterprise use search like
Google – these drive expectations on Findability internally