SKF is a global company established in 1907 with extensive operations and a presence in over 130 countries. The document discusses the need for improved enterprise search capabilities to enhance information retrieval, reduce duplication, and support decision-making across the organization. Challenges include establishing a cross-functional organization and managing user expectations in the context of enterprise search.

1. 27 May 2013 Slide
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SKF – a truly global company
• Established 1907
• Sales 2012 SEK 64,575 million
• Employees 46,775
• Production sites around 140 in 28 countries
• SKF presence in over 130 countries
• Distributors/dealers 15,000 locations
• Global certificates ISO 14001
OHSAS 18001 certification

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Why does SKF do search and
for what purpose?!?
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Search@SKF:
The Ocean of Information
We have to reach out! Let’s
launch a new database! If we
channel the same
information twice, chances
of reaching out are doubled!
How, and where to start looking for
the info I need? If I find information –
how do I know that it is up-to-date
and correct?
What a shame that they do the same
things twice, without coordination
and structure! I’ll try to clean up
selected parts of this mess. But I
need more resources to maintain the
order.
Indirect effects
Frustration
Lost opportunities?
Alternative costs
Why Search?
Reduce retreival time
Enable global reach
Enable decision-making

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2SKF Enterprise Search

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How Enterprise Search fits in SKF and how
we decide what needs to be done
Enterprise Search
- SKF Vision: ”Equip the world with SKF knowledge”
- SKF Business strategies
- SKF IT strategies
- Technology trends, industry benchmark
Intranet
Strategy: SKF at my fingertips
Operational and business support teams
1.2 IT
1.4 Business
:: Process Decision Team
:: Balanced Scorecard
- User Satisfaction index
- Response times, up-time
- Actual vs Potential users
- Competency development
- Tickets closed, open, delivered
Internet
~25k unique users
~300k queries

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Search@SKF:
Portfolio Overview
S2S S2U
Indexed
Content &
Linguistics
Personal content
SearchAnalytics
Team content
Global content
ConsumeContribute
S2C
Process
Findit
Media
Repository
Toolbar
Internal
E-business/
E-commerce
SKF.com
External
Mobile
External
App
External content
Service 2 Systems Service 2 Users
Service 2 Contributors
Intranet
Media
App
Internal
CRM
Core capabilities:
’Process a lot of data, quickly and with quality’
Internal

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3Examples of deliverables

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Example 1:
SKF Product Search
SKF Product
Catalogue 1
SKF Product
Catalogue 2
SKF Product
Catalogue 3
SKF Product
Catalogue 4
SKF Product
Catalogue N
Intranet
App
SKF.com
Webapps
SSO, Product Data Model, Harmonisation

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Example 2:
Search-driven objects on SKF Intranet
Query builder
Media
Repository
SKF Intranet
Real-time updates

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Example 3:
SKF.com
• ONE search solution on the site
• ~170k monthly queries
• ~10.000 monthly users
• Supporting 11 local languages
• Results tuned to where you sit
• Global keymatch process
• Content from outside SKF.com CMS using SaaS

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4Challenges ahead

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Challenges ahead
1) Organisationally and functionally
Establish a cross-functional organisation to support and drive the
SKF Enterprise Search Programme forward:
• Secure synergies (business and IT) across the different SaaS
subscribers
• Build further knowledge about search and get more buy-in
2) Explore capabilities and handle expectations from B2C
players
• Business development: Search can do so much, where to start –
and where is the end?
• Managing expectations: Users in an Enterprise use search like
Google – these drive expectations on Findability internally