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Who claims the intranet?
The document discusses the challenges of implementing an effective intranet in organizations, emphasizing the need for stakeholder engagement, user-friendly design, and clear communication. It highlights barriers such as policy restrictions and the inundation of information that can impede access for employees. The text argues that continuous attention and serious commitment from all stakeholders are essential for a successful intranet rollout.
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Who claims the intranet?
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- 2. Think! Digital CONTENTS • Everythingis Awesome • The perfect intranet business case and why it is difficult to execute • Why cake should never be associated with your intranet 2
- 3. Think! Digital MULTIPLE STAKEHOLDERS, MULTIPLEOBJECTIVES. 3 3 Relevance Digital workplace Social engaging users Search Restructuring Licenses Maintenance Development cycle Gadgets PR Pictures Video Social Design Efficiency Make money show KPI’s SSO Self service policies org charts profile catalogues phone numbers Redundant documents Tagging and meta data Quality Assurance Versioning Accountability Workflows Admin Look good Reach employees Real business value Better than peers IT HR Com intranet CEO KM new BU ?
- 4. Think! Digital NO CEOWILL SING ABOUT THE INTRANET 4
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- 6. Think! Digital THE MANON THE FLOOR… 6
- 7. Think! Digital MAN ONTHE FLOOR: BARRIERS • Intranet time can’t happen on the shop floor • Company policy may prevent access from available devices • AD doesn’t allow differentiation of information to customer facing staff 7 • 7
- 8. Think! Digital THE PERFECTINTRANET BUSINESS CASE… 8 Shop E-mail flooding Secure that handbooks are up to date and read Secure that handbooks are read Information is based on hearsay and rumours Local phone lists and org charts They ask for a social tool and use Facebook Support office answer the same questions all the time No consistency in customer experience Lack of structure in communication from HQ departments to franchise network Responsive scenarios
- 9. Think! Digital THE REALLYIMPORTANT INTRANET STAKEHOLDER 9 Shop A great tradeswoman/man A good boss A do’er Will do anything to improve sales Makes “do” with what there is Negotiating “corporate” and “local” is second nature. Sales focus
- 10. Think! Digital 10 SALES+ MARGINS
- 11. Think! Digital 11 Theeven bigger picture My shop More money, shorter hours Processes, Compliance The bigger picture Everything is Awesome!
- 12. Think! Digital THE STAKEHOLDERSWHO GETS CONTROL… 12 At my old job we used podio Here, there should be a stream of updated content These news should be visible here before they are available in the papers Can you integrate my personal list of direct phone numbers hereBetter Search I don’t want to keep track of so many logins.
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- 14. Think! Digital DO YOUTAKE THE INTRANET SERIOUSLY? 14 Come have croissants and offer input on our new intranet front page Get a gift for testing our new intranet Coffee, cookies and content on thursday Come celebrate our new intranet - and have champagne.
- 15. Think! Digital TAKE THEWHOLE THING SERIOUSLY - ALL THE TIME • It will not be a once and for all activity to get buy-in, but something that needs doing continuously • The people working with it has to take it seriously • No alcohol • No Puppies • Not even cake 15
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