Henrik Sunnefeldt, Enterprise Search programe manager from SKF talks about how to make the most out of search.

2. henrik
sunnefeldt
SKF

3. Capitalising on Enterprise Search – From
strategy to analytics
by Henrik Sunnefeldt, Programme Manager Enterprise Search

4. © SKF Group
Present in 130 countries 46,635 employees
Many languages
Vast product assortment
Many IT systems
Many content sources
Many different roles and background
17,000 dealer locations
Demographics
Many time zones
OEM customers

5. © SKF Group
“Enable reliable business decisions through tailored, secure and
attractive search experiences for customers and SKF”
Mission of Enterprise Search programme 2020
Support
business
processes
Tailored,
appreciated
experience
Relevant,
trusted info
searchable
Drive proactive
dialogue with
stakeholders
#Queries
#CRs from business
#Service subscribers
Find score
User Value Index
#URGs
Support response time

6. THINK…
…Find not search
…Programme not Project

7. © SKF Group October 30, 2007 © SKF Group
Slide 7
Enterprise Search@SKF:
Programme Overview
S2S S2U
Indexed
Content &
Linguistics
Personal content
SearchAnalytics
Global content
ConsumeContribute
S2C
Process
Findit
Media
Repository
Toolbar
Internal
E-business/
E-commerce
SKF.com
External
Mobile
External
App
External content
Service 2 Systems Service 2 Users
Service 2 Contributors
Intranet
Media
App
Internal
CRM
Core capabilities:
’Process a lot of data, quickly and with quality’
Internal
Team content
Q4 2006: 80k queries
Q3 2015: 3.6M queries (excl e-business)
• 16 search-driven solutions
• Mainly external usage
• Internally ~40% came from Find it! search application

8. © SKF Group
Index
VSM
data
Target group 2
Target group 3
Target group 1

9. © SKF Group
Search comes in many flavours and gives value to
many customers and colleagues
Sitesearch on SKF.com
VSM QR support
600.000 monthly queries
46% prefer search over navigate
Dimension search on SKF.com
>70.000 monthly users
Media Finder
>125.000 monthly queries
Find it! Enterprise search engine
>11.000 monthly users
Search top prio for users
>12.000 queries in Q4
2014

10. © SKF Group