Enterprise Search and Findability Survey 2013

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Results from the Enterprise Search and Findability Survey 2013, presented at Enterprise Search Europe in London on the 15 May, 2013 and Findability Day, 30 May in Stockholm by Kristian Norling.

Technology Education

Enterprise Search Europe, 15 May 2013, London
Findability Day, 30 May 2013, Stockholm
RESULTS FROM THE ENTERPRISE
SEARCH AND FINDABILITY SURVEY
2013

101 RESPONDENTS
GLOBALLY
ONLY PRACTITIONERS

73% more than 1000 employees
56% more than 5000 employees
43% more than 10 000 employees
Demographics

This year more private than
public organisations
More BIG organisations than in 2012
60% are global
Demographics

BUT
MOST ORGS HAVE INFO
IN MORE THAN 2
LANGUAGES

About half of the organisations have at least
two languages supported by search.
About a quarter supports A LOT of languages.
Languages

HOW MUCH RELEVANT
UNSTRUCTURED CONTENT
(ALL KINDS OF FILES, E.G. TEXT DOCUMENTS,
SPREADSHEETS, PICTURES ETC)
IS SEARCHABLE IN YOUR
ORGANISATION TODAY?

63% LESS THAN NEEDED
BUT
16% MORE THAN NEEDED

IN THREE YEARS TIME, THE
SEARCHABLE INFORMATION IN
YOUR ORGANISATION WILL BE... ?

HOW CRITICAL IS FINDING THE
RIGHT INFORMATION TO BUSINESS
GOALS AND SUCCESS?

IS IT EASY TO FIND THE RIGHT
INFORMATION WITHIN YOUR
ORGANISATION TODAY?

63%
HARD/VERY HARD
10% INCREASE FROM 2012

WHAT ARE THE OBSTACLES TO
FINDING THE RIGHT
INFORMATION?

64% Inconsistency in how we tag content
64% Don’t know where to look
55% Lack of adequate tags
53% Poor search functionality
39% Don't know what to look for
Obstacles

“some critical data isn't indexed.”
“poor dataquality”
“silos”
“Most of our content is inconsistent, unreliable,
duplicated in multiple places, or worse.
Stakeholders have incentive to complain about
search but not to improve their own content
that feeds into search.”
Other

WHAT IS YOUR LEVEL OF
SATISFACTION WITH THE
EXISTING SEARCH
APPLICATIONS WITHIN YOUR
ORGANISATION?

WHAT IS YOUR LEVEL OF
SATISFACTION WITH THE
FOLLOWING FEATURES OF
SEARCH IN YOUR
ORGANISATION?

WHAT IS YOUR PRIMARY
BUSINESS CASE FOR
INVESTING IN SEARCH?

“increase efficency by redusing time spent
searching for information”
“Increase reusability”
“Make information Acc3 accountable
accesible accurate”
“Improved quality in business decisions, saving time, harmonizing our
offering globaly”
“To find information, make information accessible,
avoid duplicates and make the everyday life for our
users easier.”
“
“knowledge is a strong company asset - so
we need to be able to leverage, share and
apply the knowledge better.”

IMPORTANCE OF BEING ABLE TO
SEARCH THE SOURCES AND
SYSTEMS

HOW MANY EMPLOYEES ARE
WORKING ON ADMINISTERING/
DEVELOPING/IMPLEMENTING
SEARCH WITHIN YOUR
ORGANISATION?

HOW MANY EMPLOYEES (FTES)
WILL BE WORKING ON SEARCH
IN 2016?

17% LESS THAN ONE
31% 1-2 PERSONS
28% DON’T KNOW

43%
2016
SLIGHT OR SIGNIFICANT
BUDGET INCREASE

59% of organisations have or plan to
implement a metadata standard.
42% have taxonomies in place.
47% have or plan for a content/information
lifecycle management process in 2013/14.
Information

FEEDBACK FROM USERS IS
IMPORTANT, SO HOW
MANY ENABLE IT?

MOST ORGANISATIONS
HAVE MULTIPLE SEARCH
APPLICATIONS

SAME SEARCH APPLICATION
USED ON BOTH INTRANET
AND PUBLIC WEBSITE?

IMPORTANT FEATURES IN
SEARCH APPLICATIONS

Budget and resources...
Strategy is on the agenda!
78% consider Enterprise Search to be a
critical success factor.
Summary

@"ndwise | "ndwise.com | Slideshare | LinkedIn | Vimeo | Newsroom
Kristian Norling
kristian.norling@"ndwise.com
@kristiannorling
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Enterprise Search and Findability Survey 2013

2. Enterprise Search Europe, 15 May 2013, London Findability Day, 30 May 2013, Stockholm RESULTS FROM THE ENTERPRISE SEARCH AND FINDABILITY SURVEY 2013

3. SLIDESHARE.NET/FINDWISE GLOBAL RESULTS

4. SIGN-UP FOR 2014 ANNUAL SURVEY

5. 101 RESPONDENTS GLOBALLY ONLY PRACTITIONERS

6. 73% more than 1000 employees 56% more than 5000 employees 43% more than 10 000 employees Demographics

7. This year more private than public organisations More BIG organisations than in 2012 60% are global Demographics

8. 81% ONE CORPORATE LANGUAGE

9. BUT MOST ORGS HAVE INFO IN MORE THAN 2 LANGUAGES

10. About half of the organisations have at least two languages supported by search. About a quarter supports A LOT of languages. Languages

11. HOW MUCH RELEVANT UNSTRUCTURED CONTENT (ALL KINDS OF FILES, E.G. TEXT DOCUMENTS, SPREADSHEETS, PICTURES ETC) IS SEARCHABLE IN YOUR ORGANISATION TODAY?

12. 63% LESS THAN NEEDED BUT 16% MORE THAN NEEDED

13. IN THREE YEARS TIME, THE SEARCHABLE INFORMATION IN YOUR ORGANISATION WILL BE... ?

14. 95% WILL INCREASE

15. DO YOU HAVE A SEARCH STRATEGY IN PLACE?

16. 24% YES 38% PLANNING TO IN 2013/14

17.

18. HOW CRITICAL IS FINDING THE RIGHT INFORMATION TO BUSINESS GOALS AND SUCCESS?

19. 78% IMPERATIVE/SIGNIFICANT

20. IS IT EASY TO FIND THE RIGHT INFORMATION WITHIN YOUR ORGANISATION TODAY?

21. 9% FAIRLY EASY 5% DECREASE FROM 2012

22. 63% HARD/VERY HARD 10% INCREASE FROM 2012

23. WHAT ARE THE OBSTACLES TO FINDING THE RIGHT INFORMATION?

24.

25. 64% Inconsistency in how we tag content 64% Don’t know where to look 55% Lack of adequate tags 53% Poor search functionality 39% Don't know what to look for Obstacles

26. “some critical data isn't indexed.” “poor dataquality” “silos” “Most of our content is inconsistent, unreliable, duplicated in multiple places, or worse. Stakeholders have incentive to complain about search but not to improve their own content that feeds into search.” Other

27. WHAT IS YOUR LEVEL OF SATISFACTION WITH THE EXISTING SEARCH APPLICATIONS WITHIN YOUR ORGANISATION?

28. 19% VERY OR MOSTLY SATISFIED

29. 40% VERY OR MOSTLY DISSATISFIED

30. WHAT IS YOUR LEVEL OF SATISFACTION WITH THE FOLLOWING FEATURES OF SEARCH IN YOUR ORGANISATION?

31.

32. WHAT IS YOUR PRIMARY BUSINESS CASE FOR INVESTING IN SEARCH?

33. “increase efficency by redusing time spent searching for information” “Increase reusability” “Make information Acc3 accountable accesible accurate” “Improved quality in business decisions, saving time, harmonizing our offering globaly” “To find information, make information accessible, avoid duplicates and make the everyday life for our users easier.” “ “knowledge is a strong company asset - so we need to be able to leverage, share and apply the knowledge better.”

34.

35. IMPORTANCE OF BEING ABLE TO SEARCH THE SOURCES AND SYSTEMS

36.

37. HOW MANY EMPLOYEES ARE WORKING ON ADMINISTERING/ DEVELOPING/IMPLEMENTING SEARCH WITHIN YOUR ORGANISATION?

38. 47% LESS THAN ONE

39. 21% 1-2 PERSONS 17% 3-5 PERSONS

40. HOW MANY EMPLOYEES (FTES) WILL BE WORKING ON SEARCH IN 2016?

41. 17% LESS THAN ONE 31% 1-2 PERSONS 28% DON’T KNOW

42. BUDGET

43. 56% HAVE NO BUDGET OR DON’T KNOW

44. 35% LESS THAN 50 000 EURO

45. 41% DON’T KNOW...

46. 43% 2016 SLIGHT OR SIGNIFICANT BUDGET INCREASE

47. INFORMATION

48. 59% of organisations have or plan to implement a metadata standard. 42% have taxonomies in place. 47% have or plan for a content/information lifecycle management process in 2013/14. Information

49. SEARCH APPLICATIONS/TECH

50. FEEDBACK FROM USERS IS IMPORTANT, SO HOW MANY ENABLE IT?

51.

52. MOST ORGANISATIONS HAVE MULTIPLE SEARCH APPLICATIONS

53.

54. SAME SEARCH APPLICATION USED ON BOTH INTRANET AND PUBLIC WEBSITE?

55.

56. IMPORTANT FEATURES IN SEARCH APPLICATIONS

57.

58. ALMOST DONE...

59. Budget and resources... Strategy is on the agenda! 78% consider Enterprise Search to be a critical success factor. Summary