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Enterprise Search Europe, 15 May 2013, London
Findability Day, 30 May 2013, Stockholm
RESULTS FROM THE ENTERPRISE
SEARCH AND FINDABILITY SURVEY
2013
SLIDESHARE.NET/FINDWISE
GLOBAL RESULTS
SIGN-UP FOR 2014
ANNUAL SURVEY
101 RESPONDENTS
GLOBALLY
ONLY PRACTITIONERS
73% more than 1000 employees
56% more than 5000 employees
43% more than 10 000 employees
Demographics
This year more private than
public organisations
More BIG organisations than in 2012
60% are global
Demographics
81%
ONE CORPORATE
LANGUAGE
BUT
MOST ORGS HAVE INFO
IN MORE THAN 2
LANGUAGES
About half of the organisations have at least
two languages supported by search.
About a quarter supports A LOT of languages.
Languages
HOW MUCH RELEVANT
UNSTRUCTURED CONTENT
(ALL KINDS OF FILES, E.G. TEXT DOCUMENTS,
SPREADSHEETS, PICTURES ETC)
IS SEARCHABLE IN YOUR
ORGANISATION TODAY?
63% LESS THAN NEEDED
BUT
16% MORE THAN NEEDED
IN THREE YEARS TIME, THE
SEARCHABLE INFORMATION IN
YOUR ORGANISATION WILL BE... ?
95%
WILL INCREASE
DO YOU HAVE A SEARCH
STRATEGY IN PLACE?
24%
YES
38%
PLANNING TO IN 2013/14
HOW CRITICAL IS FINDING THE
RIGHT INFORMATION TO BUSINESS
GOALS AND SUCCESS?
78%
IMPERATIVE/SIGNIFICANT
IS IT EASY TO FIND THE RIGHT
INFORMATION WITHIN YOUR
ORGANISATION TODAY?
9%
FAIRLY EASY
5% DECREASE FROM 2012
63%
HARD/VERY HARD
10% INCREASE FROM 2012
WHAT ARE THE OBSTACLES TO
FINDING THE RIGHT
INFORMATION?
64% Inconsistency in how we tag content
64% Don’t know where to look
55% Lack of adequate tags
53% Poor search functionality
39% Don't know what to look for
Obstacles
“some critical data isn't indexed.”
“poor dataquality”
“silos”
“Most of our content is inconsistent, unreliable,
duplicated in multiple places, or worse.
Stakeholders have incentive to complain about
search but not to improve their own content
that feeds into search.”
Other
WHAT IS YOUR LEVEL OF
SATISFACTION WITH THE
EXISTING SEARCH
APPLICATIONS WITHIN YOUR
ORGANISATION?
19%
VERY OR MOSTLY SATISFIED
40%
VERY OR MOSTLY
DISSATISFIED
WHAT IS YOUR LEVEL OF
SATISFACTION WITH THE
FOLLOWING FEATURES OF
SEARCH IN YOUR
ORGANISATION?
WHAT IS YOUR PRIMARY
BUSINESS CASE FOR
INVESTING IN SEARCH?
“increase efficency by redusing time spent
searching for information”
“Increase reusability”
“Make information Acc3 accountable
accesible accurate”
“Improved quality in business decisions, saving time, harmonizing our
offering globaly”
“To find information, make information accessible,
avoid duplicates and make the everyday life for our
users easier.”
“
“knowledge is a strong company asset - so
we need to be able to leverage, share and
apply the knowledge better.”
IMPORTANCE OF BEING ABLE TO
SEARCH THE SOURCES AND
SYSTEMS
HOW MANY EMPLOYEES ARE
WORKING ON ADMINISTERING/
DEVELOPING/IMPLEMENTING
SEARCH WITHIN YOUR
ORGANISATION?
47%
LESS THAN ONE
21% 1-2 PERSONS
17% 3-5 PERSONS
HOW MANY EMPLOYEES (FTES)
WILL BE WORKING ON SEARCH
IN 2016?
17% LESS THAN ONE
31% 1-2 PERSONS
28% DON’T KNOW
BUDGET
56%
HAVE NO BUDGET
OR DON’T KNOW
35%
LESS THAN 50 000 EURO
41%
DON’T KNOW...
43%
2016
SLIGHT OR SIGNIFICANT
BUDGET INCREASE
INFORMATION
59% of organisations have or plan to
implement a metadata standard. 
42% have taxonomies in place. 
47% have or plan for a content/information
lifecycle management process in 2013/14.
Information
SEARCH
APPLICATIONS/TECH
FEEDBACK FROM USERS IS
IMPORTANT, SO HOW
MANY ENABLE IT?
MOST ORGANISATIONS
HAVE MULTIPLE SEARCH
APPLICATIONS
SAME SEARCH APPLICATION
USED ON BOTH INTRANET
AND PUBLIC WEBSITE?
IMPORTANT FEATURES IN
SEARCH APPLICATIONS
ALMOST DONE...
Budget and resources...
Strategy is on the agenda!
78% consider Enterprise Search to be a
critical success factor.
Summary
@"ndwise | "ndwise.com | Slideshare | LinkedIn | Vimeo | Newsroom
Kristian Norling
kristian.norling@"ndwise.com
@kristiannorling
Findwise

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