Understanding quality
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THE STANDARD OF SOMETHING AS MEASURED AGAINST OTHER THINGS OF A SIMILAR KIND; THE DEGREE OF EXCELLENCE OF SOMETHING. "FITNESS FOR USE"
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The document outlines the Deming Prize, which recognizes individuals and organizations for their contributions to quality management. It discusses the history and purpose of the prize, founded in 1951 to honor Dr. Deming. There are three award categories. To qualify, organizations must demonstrate customer focus, quality management implementation, and performance improvement effects. Applicants undergo a document examination and on-site examination, evaluated based on criteria like policy, information use, and employee development. Over 300 organizations from Japan and other countries have received the prestigious Deming Prize.
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2. The basic approaches of TQM are described as involving committed management, customer focus, organization-wide participation, continuous improvement, supplier partnerships, and performance measures. TQM requires cultural change and applying quantitative and human resources across all processes.
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Malcolm Baldrige was the Secretary of Commerce who championed quality management and helped draft the Malcolm Baldrige National Quality Improvement Act, which established the Malcolm Baldrige National Quality Award. The award recognizes excellence in manufacturing, service, small business, education, health care, and nonprofit organizations. It focuses on customer satisfaction and organizational performance. The Malcolm Baldrige criteria evaluate key factors such as leadership, strategic planning, customer and market focus, information and analysis, and workforce engagement.
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Understanding quality
- 2. THE STANDARD OF SOMETHING AS MEASURED AGAINST OTHER THINGS OF A SIMILAR KIND; THE DEGREE OF EXCELLENCE OF SOMETHING. "FITNESS FOR USE" WHAT IS QUALITY?
- 3. QUALITY Can be achieved through product-service features and freedom from deficiencies • ‘Product features for manufacturing industries encompass, performance, reliability, durability, ease of use, serviceability, aesthetics, customers choice options, brand company image • Service features for service industries encompasses, accuracy, timeliness, completeness, friendliness, courtesy, knowledge, reputation customer needs etc.
- 4. QUALITY MANAGEMENT • Ensure both ‘quality of design’ and ‘quality of performance’ • New ‘quality’ is all about organization, strategy, for everyone, working as a system, led by management, reduces cost, work for many and improvement • New quality is now called world-class quality and to achieve the same is called total quality management. 03 JANUARY
- 5. QUALITY AND GLOBAL COMPETITIVENESS • Smallbig companies which used to compete on local regional national level have now to compete against other companies throughout the world • Only those companies which are able to produce world class quality can compete • Manufacturing strategy developed quality production ,doing things ‘right first time, every time, • The focus is on ‘best cost’ and ‘ best quality’
- 6. FACTORS AFFECTING COMPETITIVENESS 1-BUSINESSGOVERNMENT RELATED FACTORS business-government- related factors for competitiveness were directed towards short- term profit, excessive medical costs and liability. These factors added cost but not value 1-BUSINESSGOVERNMENT RELATED FACTORS
- 7. FACTORS AFFECTING COMPETITIVENESS 1-BUSINESSGOVERNMENT RELATED FACTORS The business-government must work together in positive & constructive partnership, ensuring non-value added cost are minimum This requires restructuring of financial, legal, and medical systems to achieve competitiveness in world market 1-BUSINESSGOVERNMENT RELATED FACTORS
- 8. FACTORS AFFECTING COMPETITIVENESS 2-FAMILY RELATED FACTORS Families are the most important human resource development agencies in order to ensure productive employees and become knowledgeanle,motivated and quick learner
- 9. FACTORS AFFECTING COMPETITIVENESS 3-EDUCATION RELATED FACTORS Higher is the quality of entry –level employees, the faster they become productive employees and contribute to competitiveness of the company.
- 10. 1-Standard of living 2-Manufacturing productivity 3-Investment 4-Trade The ability of a country to compete in the manufacturing arena directly influences the quality of life in that country INDICATORS FOR COUNYRY'S COMPETITIVE STATUS
- 11. 1-Investment 2-Industrial extension 3-Monitoring of best manufacturing practices 4-Investment in high technology infrastructure 5-Technology transfer 6-Industrial exports 7-Education reforms and investment 8-Tax incentives COMPONENTS OF COMPETITIVENESS
- 12. WHAT IS CSR? Corporate social responsibility may also be referred to as "corporate citizenship" and can involve incurring short-term costs that do not provide an immediate financial benefit to the company but instead promote positive social and environmental change.
- 13. THANK YOU!