Laura Gontz has over 20 years of experience in nursing, quality management, risk management, and patient safety. She has expertise in patient centered medical homes, performance improvement, meaningful use, and core measure initiatives. Her background includes roles in emergency care, pain management, cardiology, infection control, and quality analysis.

1. LAURA GONTZ, RN, BSN, MBA
 4924 Convent Lane, Philadelphia, Pennsylvania 19114  215.651.9022
 laura.gontz@hotmail.com
PATIENT SAFETY/QUALITY MANAGEMENT NURSE COORDINATOR
SUMMARY OF QUALIFICATIONS
Well-accomplished, passionate, detail-oriented and seasoned professional, equipped with broad-spectrum
experience in performance improvement, risk management and quality management, with dynamic-ranging
clinical experience in emergency care, pain management and cardiology. Possesses an in-depth knowledge of risk
management principles, patient safety principles, project management, and patient centered medical home. Core
competencies include:
Designed and developed a Root Cause Analysis performance improvement tracking tool, which was
mandated for use by health system
Lead Nurse in the recognition of 8 physician practices as patient centered medical homes
Served as key point of contact and expert consultant for core measure initiative
Created Performance Improvement for Meaningful Use Initiatives
Lead organization performance improvement contact during Joint Commission and Department of Health
survey
Midas system wide implementation educator (Midas Risk Management Database)
Spearheaded the survey readiness team and tracer methodology team
AREAS OF EXPERTISE
PROFESSIONAL EXPERIENCE
Mercy Health System CONSHOHOCKEN, PA 2012—Present
• Implementation of patient centered medical home in 8 sites.
• Team lead in NCQA submission
• Performance improvement in physician practices
• Use of ambulatory electronic health record to increase physician compliance, and coordination of care
• Meaningful Use education for physicians and staff
• Created improvement in physician quality measures
• Patient Safety Management • Project Management • Medical Records Analysis
• Quality/Risk Management • Care Coordination • Patient Centered Medical Home
• Performance Improvement • Pay for Performance • Population Health
AMBULATORY QUALITY NURSE

2. • Care Coordination across multiple sites
• Transitional Care Management
• Pay for Performance
• Ambulatory Care Staff Education/development of competencies
TEMPLE UNIVERSITY HOSPITAL PHILADELPHIA, PA 2010-2012
• Data analysis for office of infection control
• Compile data for hospital wide hand hygiene initiative
• Support for monthly Infection control committee meetings
• Medical Record review for surveilance of hospital acquired infections
RISK MANAGEMENT/QUALITY MANAGEMENT DATA ANALYST
NORTHEASTERN HOSPITAL  PHILADELPHIA, PA 2005-2010
Service Optimization and Development
• Provide information and reports to patient safety committee, as well as conduct developmental trainings to
provide education to staff regarding performance improvement and best practice
• Perform dual-natured duties to promote integration of two different departments
• Display information in a concise informative manner
Database Management and Patient Record Maintenance
• Maintain timely statistical reporting to senior leadership while working proficiently on multiple databases to
ensure proper database management
• Conduct medical records analysis for established criteria, generate departmental reports, and coordinate
performance assessment to committee
• Render support in action plan implementation
• Core Measure Manager and Data Support
HEDIS REVIEW NURSE (TEMPORARY POSITION)
AMERICHOICE-TEMP POSITION  PHILADELPHIA, PA 2005
Service Optimization and Development
• Performed medical chart review, on-site visits to physician offices for chart review, database management,
independent work and schedule coordination
INFECTION CONTROL PRACTITIONER/DATA ANALYST

3. • Utilized Healthcare Effectiveness Data and Information Set (HEDIS), a set of standardized performance
measures developed by the National Committee for Quality Assurance (NCQA), which allows comparison
across health, plans. HEDIS gives purchasers and consumers the ability to distinguish between health plans
based on comparative quality instead of simply cost differences through HEDIS, NCQA holds Managed
Health Services accountable for the timeliness and quality of healthcare services (acute, preventive, mental
health, etc) delivered to its diverse membership
REGISTERED NURSE / EMERGENCY ROOM / PAIN MANAGEMENT/CARDIAC STEPDOWN
TEMPLE UNIVERSITY HOSPITAL  PHILADELPHIA, PA 1999-2005
Clinical Experience
• Promoted to work on an emergency room of a trauma center for a 700-bed hospital specializing in surgical,
orthopedic, trauma, OB-Gyn, pediatric and geriatric care
• Coordinated with 50 other registered nurses, aides, licensed practical nurses, medics, and other key personnel
• Worked in hospital transfer center on a part time basis; assisted the facility in transferring while collaborating
with bedding coordinator in assigning rooms, designating physicians to new patients, and obtaining insurance
approvals
• Patient Management
• Supervised all patient care activities such as charting, patient triage and supplication of medical care to treat
both mild and serious traumas
• Executed necessary interviews to patients to acquire essential information
• Assessed and evaluated medical records and updated both written and computerized charting of information
• Assumed charge nurse duties periodically to manage patient flow and handle employees’ issues and concerns
efficiently
Service Optimization and Operations Management
• Played an integral role in overseeing the entire aspects of clinical operations and patient relations including
management of patient flow and assistance in interventional procedures in the operating room
• Handled 15 patients on a daily basis to provide pain management care
• Oversaw the reengineering of the filing system, resulting to efficiency optimization when assessing patient
chart information
• Performance Improvement
• Participated and contributed to various research studies to enhance pain management
• Managed patient education operations including researching and securing updated and innovative
educational materials
• Proactively customized and redesigned the patient interview questionnaire to be used for first time patients as
a project
EDUCATION

4. Master of Business Administration (2009)
• Walden University, Minneapolis, MN
Bachelor of Science in Nursing (1999)
• Neumann College, Aston, PA
Vice President’s Honor List | Junior Service Board Scholarship Recipient
CERTIFICATIONS
• Legal Nurse Consultant, Vicki Millazo Institute Orlando, FL
• Core Measures Manager
ACTIVITIES
• Volunteer for Pennsylvania Elite AYF
• Access Bars Practitioner
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