Nia Hamilton has over 13 years of experience as a clinical nurse leader with extensive experience in emergency departments. She currently serves as the Manager of Emergency Department Nursing Operations at Northwestern Hospital in Grayslake, Illinois, where she leads a team of over 50 nurses, technicians, and administrative staff. She has a proven track record of improving patient satisfaction scores, core quality measures, and staff retention rates at multiple hospitals. Nia holds a Master's degree in Nursing Leadership from NorthPark University and a Bachelor's degree in Nursing from the University of Northern Kentucky.

1. CAPABLE LOVING COMPASSIONATE
Nia Hamilton
400N. Patriot Dr. Hainesville,IL60030 Phone: 513.293.7860 Email: mylittle13@yahoo.com
Clinical Nurse Leader
Highly qualified professional with extensive clinical experience combined with proven leadership.
Evidenced by a high performing emergency department exceeding industry standards in customer
service, safety, quality service and care. Implemented and executed programs to improve
productivity, profitability and increased patient and staff satisfaction. Collaborate with leadership
team as well as staff to achieve optimal conflict resolution and patient outcomes.
Leadership Competencies
Regulatory compliance, Policy writing, Staff training and development, Maintain and control budget,
Change agent, Extremely flexible, Ability to make quick sound decisions that yield immediate results,
Excellent communicator and able to connect with others quickly.
WORK EXPERIENCE-NURSING
Northwestern Hospital, Grayslake, IL 2014-Present
MANAGER EMERGENCY DEPARTMENT NURSING OPERATIONS
Lead and direct daily 24/7 operations of a free-standing emergency department. Manage more than 50 nurses,
technicians, administrative staff and volunteers. Perform various aspects of human resource management including
recruitment, hiring, payroll, scheduling, reviewing and implementing policies.
 Maintain an environment of nursingexcellenceand diversity in a top 10-magnet hospital
 Increased retention rates through cultural changeand team building
 Increased patient satisfaction scores measuringlikelihood to recommend, pain and team work from the 76th
percentile to the high 90th percentile, as compared to other hospitals.
 Lead and drivecore quality results and measures such as leftwithout being seen <.4%, Stemi <90 min, <10 door to
EKG time, and 100% sepsis compliance.
 Active member of the followingcouncils:Safety, quality,chestpain,stroke, manager, chargenurse, emergency
leadership,operations,pediatric and member of patient advisory committee.
 Participated in BMW golf outing and Women’s international crown.Organized children’s health and safety fair.
 Created a competency and cross trainingprogrambetween organizations emergency departments resultingin a
floatpool
 Implemented immediate bedding and decreased nurse to patient ratio from 4:1 to 3:1which has directly positively
impacted nursing satisfaction and patientperception with a door to bed time of less than 10 minutes.
 Active member of Projectone team where critical feedback for EPIC medical records system is provided for the
organizations anticipated 2018 implementation.
 Lead registration team of 15 individualsthrough successful implementation and transition fromCerner to Epic.
 Active member of ProjectOne/EPIC planning,designing,and buildingof new medical records system to be
implemented in 2018.
 Responsiblefor creatingand maintainingyearly budget includingmonthly assessmentof departmental needs
 Assisted in research DMAIC project resultingin two full time respiratory therapists
 Successfully mentored chosen individualsto be effective and efficient charge nurses/team leads as well as
encouragingongoing education and certifications for all staff.
 Organizeand conductmonthly staff meetings, daily huddles,patientroundingand patient callbacks.
 Resolve patient discrepancies and complaints
 Conduct staff touch basesessions, mid-year and annual reviews,disciplinary action plansand recognition
 Assuredepartment adheres to jointcommission and IDPHstandards
 Created and successfully implemented hospital widebedsidenurse reporting and hand –off process for master’s
practicumproject

2. CAPABLE LOVING COMPASSIONATE
Centegra Hospital, McHenry, IL 2008-2015
REGISTERED EMERGENCY DEPARTMENT NURSE, CHARGE NURSE, CASE MANAGER, INTERIM MANAGER
 Performed initial patientassessment,continuous assessmentand excellent patient carewith a 4:1 patient ratio
 Efficient in multi-tasking and delegatingwhen necessary and ableto handle high stress situations
 Successful and proficientin the careof patients on several drips, intubated,traumatic injuries aswell as minor care
 Provideclinical oversight,precept and oriented new nurses and paramedic students
 Brought a positiveattitude and spiritto department especially in times of high stress
 Assured timely dischargeand admission of patients to keep through put and length of stay within core measure
times
 Competent and sensitiveto patient and family needs of all ages,cultures and religions
 Cross trained as a casemanager to better understand the role and assistin decreasingthe rate of patient
readmissions
 Served as a liaison between administration,patients,families and staff to improve the over all patientexperience
and patient perception scores by 15% in 3 months
University Hospital Cincinnati, OH 2005-2007
REGISTERED NURSE ORGAN TRANSPLANT-CHARGE NURSE
Cared for patients on a solid organ transplantunitpre and post liver, kidney and pancreas transplant. 24 bed unitwhich
also served as an over flow unit for GI, Medical Surgical and Telemetry with a 5:1 patient ratio.
 Assured patient safety, appropriatepreand post-surgical wound care.
 Educated patients and family new anti-rejection medication
 Followed up with patients in transplantclinicafter discharge
St. Elizabeth Hospital, Covington, KY 2005-2006
DIALYSIS NURSE
Worked wi th hospitalized peritoneal di alysis patients as wel l as educated patients on how to do home care.
University Hospital, Cincinnati, OH 2004
NURSING ROLE TRANSITION
Cl i nical 12 week nursing role transition i n l abor and del i very unit wi th a l evel 3 NICU.
EDUCATION
Masters of Science, NURSING LEADERSHIP
NorthParkUniversity,Chicago,IL May 2015
BACHELOR of Science, NURSING
University of Northern Kentucky, Highland Heights,KY May 2005
BACHELOR of Science, BUSINESS ADMINISTRATION
University of Northern Colorado, Greeley,CO December1995
Certifications and Additional Skills
 Advanced Cardiac LifeSupport
 Pediatric Advanced Life Support
 Basic LifeSupport/CPR
 Currently studyingto test in Certified Emergency Nursingin 2017
 Trauma Nurse Core Course
 Emergency Communication Registered Nurse in Region 10 and 8
 Kronos,Taleo, Recruit, Cerner, T-system, EPIC, Cognos, People Soft