Kathy Walcott has over 20 years of experience in administration, operations, human resources, and credentialing in healthcare settings. She has a proven track record of improving efficiency, ensuring compliance with regulations, and managing teams. Her skills include overseeing administrative programs, human resources management, credentialing providers, and fiscal management.

1. Page 1
KATHY WALCOTT, MBA
kathwalc@gmail.com || 1.954.840.5706
____________________________________________________________________________________
Self-motivated, results-oriented Administration / Operations Professional experienced in administration, credentialing,
operations, and HR management. Proven team player and decision maker who focuses on achieving goals. Utilizes various
skills in facilitating department administration, management and operations activities. Committed to delivering quality work,
promptly responds to needs and inquires, achieves time-frames; diplomatically responds to and resolves challenging issues.
Excellent communicator and relationship builder who utilizes effective oral, written, active listening and interpersonal skills
to develop positive relationships.
PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS
Administrative Management and Leadership
● Oversaw, coordinated and monitored operations of specific administrative programs that improved efficiency of division
operations and accomplishment of objectives, in support of corporate mission. Instituted processes that ensured
compliance to corporate, state and national regulatory standards; collaborative contributions led to the organization
attaining national accreditation through The Joint Commission (TJC) and other national health regulatory agencies.
● Worked collaboratively with senior Vice President and Management to administer specific divisional administrative
programs. Advised on key issues related to administration, HR, policies administration and re-credentialing matters that
sustained corporate policies. Developed and implemented administrative processes that achieved objectives.
● Established and managed division’s providers re-credentialing, grand rounds, HR, National Health Service Corporation
(NHSC) and clinical preceptorship programs. Resulted in improvements, adherence to corporate, state and national rules.
Implemented systems and audited clinicians’ credentials, this improved competency, as well as compliance to corporate,
state and national regulatory standards to 100%.
● Resolved and negotiated issues that smoothly improved operations of administrative programs. Analyzed situations
decided and implemented corrective actions that led to efficiency of the division. Supervised support staff, full time and
part time practitioners. Prepared and managed physicians’ schedule; achieved balanced productivity and ensured clinics
were adequately covered at all times.
Human Resource Management
● Streamlined the division’s Human Resources operations and resolved issues; provided general reliable support to
executives, management, and 850 employees by interpreting and administering corporate processes, policies /
procedures, and establishing / implementing divisional policies. Resolved specific policy-related / procedural problems
and inquiries. Results led to the division’s compliance to corporate procedures.
● Advised, assisted, and follow-up on general HR issues. Supported staff requisitions, recruiting, transfer / status changes,
promotions, new hire divisional orientation, appraisals, payroll, terminations, compensation / benefits, employee
relations, open enrollment, leave of absence, and FMLA matters. Collected, analyzed HR data, made recommendations
and generate reports.
● Reorganized and supervised mechanisms that improved compliance to mandatory training, and timely submission of
performance evaluations. Significantly increased compliance to mandatory training to 98% and appraisal submission
from 48% to 96%.
Credentialing
 Directed coordinators’ work flow. Wrote, revised standard operation procedures and updated policies. Identified gaps
and inefficiencies in existing policies and procedures; suggested solutions. Implemented processes, which
improved department’s efficiency and operations. Audited delegated entities; ensured compliance to DOMC
standards.
 Credentialed and re-credentialed practitioners; results led to providers being granted hospital privileges and
participation with health plans.
 Utilized medical staff by-laws, state and federal regulatory standards to comply with credentialing, recredentialing and
accreditation standards. Advised new applicants on the requirements for membership as outlined in Bylaws.
 Perform primary sources verification; query NPDB, ABMS, AOIA, EPLS, Opt-Out, Florida Department of Health
OIG, SAM. Research, review professional liability malpractice insurance and licensure claims.
 Coordinated and participated in appeal hearings for providers with Adverse Claims issues.
 Worked collaboratively with Risk Management and legal counsel to review Adverse Claims issues.

2. Page 2
KATHY WALCOTT, MBA
kathwalc@gmail.com || 1.954.840.5706
____________________________________________________________________________________
 Establish and maintain effective communication with providers, Chief of Service, Department Chiefs, and other
Medical Staff offices. Interact with managed care health plans, provider relations representatives, and conducted
necessary follow-ups.
 Prepared Credentialing Committee agendas, attended meetings, generated reports.
 Implemented system and audited clinicians’ re-credentials which improved division’s compliance to corporate, state and
national regulatory standards to 100%.
Fiscal Management and Budget
 Managed staffing requisitions ensured requests were within budget. Researched and analyzed data to monitor position
control for full time employees that contributed to decreased overtime. Created narrative and statistical reports used by
executives and management to make strategic budgetary decisions.
 Assisted with budget development, management and inventory control. Monitored / analyzed monthly operating
expenditure; implemented control actions when necessary, resulted in department operating within budget.
Interpersonal and Communication Skills
 Interacted professionally with all levels of staff and built trusting relationships.
 Utilized effective interpersonal and communication skills to coordinate teamwork and maintain positive relationships
with internal / external customers.
 Built collaborative relationships with NHSC Federal officials that achieved 100% compliance to program regulations.
PROFESSIONAL EXPERIENCE
FLORIDA INTERNATIONAL UNIVERSITY, Miami, Florida 2013 – 2015
COORDINATOR CLINICAL PROGRAM
MAXIM HEALTHCARE STAFFING SOLUTIONS, Miami, Florida (Contracted) 2011- 2013
CREDENTIALING COORDINATOR
JACKSON MEMORIAL HOSPITAL, Miami, Florida 1994 – 2010
ASSISTANT ADMINISTRATOR 3 – Ambulatory Services & Community Health 2007 – 2010
ASSISTANT ADMINISTRATOR 1 – Ambulatory Medical Administration 2004 – 2007
ADMINISTRATIVE ASSISTANT – Mental Health Administration 1994 – 2004

3. Page 3
KATHY WALCOTT, MBA
kathwalc@gmail.com || 1.954.840.5706
____________________________________________________________________________________
EDUCATION/CERTIFICATIONS
Master of Business Administration in Management (3.79 GPA)
American InterContinental University, Weston, Florida
Bachelor of Science in Professional Administration, Graduated Cum Laude
Barry University Miami Shores, Florida
Associate in Business Administration
School of Business and Computer Science, Trinidad, W.I.
Certificate: Human Resource Management, Barry University Miami Shores, Florida
Certificate: Human Relations and Effective Speaking - Dale Carnegie
Certificate: Broward County Substitute Teaching
TECHNICAL SKILLS
Proficient in Microsoft Office Word, Excel, PowerPoint, Outlook, Access, Adobe, OneDrive, PantherSoft, Blackboard,
SharePoint, Vistar, IntelliSoft, MSOW. Internet Research, ELearning, TOPS Leave Management, KRONOS Time
Reporting. Knowledge of TJC, NCQA, AAAHC, AHCA, CMS regulatory requirements.
PROFESSIONAL AFFILIATIONS
Society of Human Resource Management (SHRM)
National Association Medical Staff Services (NAMSS)
Florida Association of Medical Staff Services (FAMSS)
VOLUNTEERING
Back-on-Track
Broward County Library