Melissa Kimble is an experienced healthcare management professional seeking a new opportunity. She has over 15 years of experience managing clinical divisions and staff at major hospitals like Brigham and Women's Hospital. Her background includes overseeing budgets, scheduling, training, and ensuring compliance. She is proficient in various medical software and has a track record of improving processes, productivity and patient satisfaction.

1. Melissa Kimble
Boston, MA  617-233-6686  missyboston21@gmail.com
www.linkedin.com/in/melissa-kimble-28b0252
Healthcare Management
Motivated and dedicated leader experienced in spearheading complex and effective projects, able to provide
divisions with the direction needed to ensure smooth operations, and knowledgeable in the medical terminology and
procedures to manage personnel and equipment in healthcare environments. Practical and analytical skilled and
knowledgeable with a combination of project management, team leadership, and relationship building abilities.
Proficient in MS Office, Percipio, LMR, Meditech, IDX, BICS, SharePoint, Patient Scheduling System, Electronic
Medical Record, EPIC, PeopleSoft and Taleo.
Areas of Expertise
 Motivational Leadership
 Program Management
 Policies & Procedures
 Training & Development
 Operational Management
 Organization & Prioritization
 Full Life Cycle Management
 Medical Terminology
 Healthcare Support
 Proposal Writing
 Event Planning
 Multitasking
 Practice Management
 Scheduling
 Data Security Access
 Relationship Building
 Compliance
 Confidentiality
Professional Experience
BRIGHAM AND WOMEN’S HOSPITAL, Boston, MA 2006 - Present
Practice Manager for the Division of Otolaryngology, Department of Surgery (2014-Current)
Position department to attain short and long-term goals by leading a team in the execution of diverse projects,
provide the leadership and direction necessary to ensure the best possible patient care, manage the budget creation
and allocation of funds, and coordinate surgical schedules for the teams. Manage the schedules of the department
with 12 direct reports, monitor patient flow and task allocation, and collaborate with medical staff to develop
business strategies and budgets for the daily activities of the clinical and surgical division at a top 10 academic
medical center.
Key Accomplishments:
 Recruit, train and supervise medical assistants and administrative staff, ensuring comprehension of all policies
and procedures, allocating resources and maintaining a productive teamwork environment.
 Created and implemented an in-service training program for incoming residents and fellows on computer
systems and administrative duties corresponding to their responsibilities, resulting in increased knowledge and
better comprehensive of practice procedures.
 Organize special functions and activities for the division, coordinating with the Division Chief to plan and
facilitate faculty retreats, visiting dignitary activities, teleconference and in-person meetings and host holiday
parties for 100+ attendees.
 Compile the information and prepare the Harvard Medical School Proposal for the regularly scheduled series
for CME accumulation, taking charge and spearheading the reporting for the 13 surgeons.
 Monitor all education activities for the staff, completing the assessment through the Harvard Medical School
portal to ensure accurate reporting and maintaining compliance with the quarterly Academic Conference
Calendar that lists all requirements for faculty and residents.
 Actively served on the panel selecting new faculty and residents for the division’s main campus and its 2
satellite sites, reviewing candidates and matching selections to the appropriate positions and areas.
 Met divisional training goals through the careful coordination of EMR Epic training for 14 physicians, 12
administrative personnel and all clinical support staff.
 Oversee faculty expenses and reimbursements, ensuring compliance with company requirements and
compiling receipts and documentation for proper filing.
 Prepare the Division’s annual progress report, compiling a list of all faculty curriculum vitae, publications,
awards, statistics and divisional performance for executive review.
 Utilize prioritization and organizational skills to complete multiple projects simultaneously .

2. Melissa Kimble
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Senior Practice Assistant for the Division of Otolaryngology, Department of Surgery (2006-2014)
Managed and performed administrative and clinical duties to maintain smooth operations for the department,
assisted medical staff with scheduling and patient handling, and made arrangements for hospital admissions and
laboratory services.
Key Accomplishments:
 Conducted a detailed review of department policies and procedures, identified challenging areas and
inefficiencies, and implemented changes to improve performance and increase productivity.
 Established training procedures for the staff and created a training manual for incoming rotating residents in
collaboration with the Administrative Director.
 Acted as the back-up Operations Supervisor.
 Spearheaded a pilot policy of no referral/no appointment necessary, which drastically decreased the number
of RAMS rejections for the practice.
 Developed a more-efficient and lean Kanban method of ordering supplies that successfully managed the
inventory and cut costs.
 Restructured the scheduling of 2 surgeons to increase the productivity in the clinic and improve patient
satisfaction by reducing forced cancellations by 100% and enhancing surgeon collaboration.
 Provided copywriting and editing for the department’s correspondences, reports, documentation and
presentations, transcribing letters and patient notes and ensuring compliance with JCAHO standards.
MOUNT AUBURN HOSPITAL, Cambridge, MA 2000 - Present
Admitting Supervisor
Oversee the admission and orientation of patients, schedule team to manage staffing budget and ensure coverage,
and supervise staff to maximize patient benefits and ensure proper treatment and care for every patient. Maintain
admissions operational standards by contributing information to strategic plans and reviews, implementing
production and quality improvements, and proactively resolving issues and challenges.
Key Accomplishments:
 Recruit and manage a staff consisting of 30 employees, providing orientation and training to ensure
comprehension of all hospital policies and procedures, government regulations, and healthcare standards.
 Consult with upper management to determine staff compensation and promotional decisions.
 Utilized Excel to design and implement an electronic staffing schedule, maintaining the database on a shared
drive to ensure access by all staff, and significantly reducing absenteeism by increasing knowledge.
 Led the introduction of NEHEN, an eligibility verification system, and implemented changes to adjust to the
new insurance claim processing, resulting in a reduction of rejections by 2.5%.
 Compile and analyze admission and registration records to create reporting for management and reduce error
repetition by identifying issues proactively and providing coaching to team members.
 Complete documentation for Death Certificates and necrotic logs to notify and arrange for connection with the
New England Organ Bank.
Education
Master of Social Work, 2011
Simmons College Graduate School of Social Work
Bachelor of Arts in Human Services, 2005
University of Massachusetts