1. GIRITHARAN RENGARAJAN
Contact: 09566001468 E-Mail: giritharan.rv@gmail.com
A result oriented Transition and Process Reengineering Expert, in quest of challenging
assignments in Team Management/ Client Management/ Transition Management / Recruitment
with a leading organization of high repute
Location Preference: Chennai/ Bangalore
PROFILE SUMMARY
Certified Clinic Account Technician with nearly 8 years of experience in:
Transition Management FTE Utilization Project Management
Quality Assurance Process Reengineering Liaison & Coordination
Attrition Management Team Management Client Relationship Management
CORE COMPETENCIES
• Monitoring overall functioning of operations by identifying improvement areas and implementing adequate
measures to maximize customer satisfaction level
• Ensuring smooth transition from current to future business operations by transforming necessary processes, tools &
environment from the ‘present’ to the agreed ‘future’ state
• Implementing a framework of quality standards and overseeing smooth implementation of the project
• Managing project operations involving resource planning and coordination with internal/ external customers
• Analyzing and identifying concern areas of projects to provide resolutions while setting targets and developing
project instructions to improve production and quality of output
• Delivering high value-added services to customers by providing them effective solutions and enhancing their
satisfaction levels
Working with cross-functional teams to ensure that project deliverables are met while creating & sustaining a
dynamic environment that fosters development opportunities and motivates high performance
• Highly skilled in analyzing the cause and effect in a project where issue exist and providing solutions to bring it back
to a good shape
• Gained significant exposure in setting up quality standards for various operational areas and implementing quality
systems & procedures to facilitate a high-quality customer experience, while adhering to the SLA across the U.S
Medical Billing, HealthCare Back Office Services
• Skilled in conceptualizing process initiatives to enhance overall functions by introducing various new ideas and
coordinating with Software Team for automation of the processes
• Proved resourceful in conceptualizing the idea for Process Engineering; awarded as a successful “Think Fresh
Idea” in 2012 and 2014
• Demonstrated abilities in Charge Entry & Demographics, Charge Review, Rejections, Manual Cash Posting, ERA
Posting, Patient Payment Allocation Process, ANSI Denials, Open AR, Refunds and Collections
• Have work experience in software like ClinixMIS, Citrix Plus, Allscripts, Microsoft Dynamics, MMIS, Nextgen,
MDIV, GPMS, Meditech, IDX & Siemens and GPMS Anzio
• An effective communicator with strong leadership, decision making, analytical and problem solving skills
WORK EXPERIENCE
Since May’11 AGSHealth, Chennai
Growth Path:
May’11 – Oct’11: Senior Executive
Nov’11 – Sep’13: Team Leader
Since Oct’13: Project Supervisor
Process Reengineering:
• ERA posting automation
• Website eligibility checking automation
• Files downloading automation

2. • Manual collection adjustments posting automation
• Refund form filling automation for more than 5 projects
• Worked on various projects, organized by setting up various tasks & sub-tasks, creating SOPs, creating status logs and
creating various status & executive summary reports to be presented to client
• By doing the above mentioned re-engineering works have saved lot of FTEs in various projects
Key Result Areas:
• Spearheading execution of 10 different projects with a team of 96 members including 8 Team Leaders
• Handling day to day operations and providing solutions to individual/ process related issues
• Identifying, recommending and implementing processes to increase productivity and quality of the team
• Creating growth path/ succession planning for the process, defining and reviewing KRAs of the Leads while
conducting performance appraisals and making recommendations to the Management
• Organizing an effective positive counseling process to avoid attrition, absenteeism and maintain the team morale
along with various fun activities across the teams every month to reduce stress levels
• Developing an effective staffing plan to execute a project with Billable equal to actual by calculating the buffer
employees inside projects and removing them by providing solutions to the critical issues in the projects
• Coaching and mentoring Associates & Team Leads
Highlights:
• Instrumental in handling process escalations and providing effective solutions while taking client calls, reviewing and
regulating SOPs, working on the ISO process and updating CAPA on critical issues
• Resolved transition issues with clients to ensure a smooth process while liaising with them to gather an understanding
of their expectations and achieve the same post transition period
• Pivotal role as a Business Analyst in gathering requirements from the client and providing the same to the software
team for testing and implementation. Getting additional projects from client
• Distinction of working with all major payer websites and gaining knowledge on all requirement fields of an insurance
payer website for automation purpose
Nov’07 – Apr’11 Ajuba Solutions, Chennai as Senior Executive – RCM Operations
Highlights:
• Managed work as a Backup for the Team Lead for 1 year
• Involved in posting insurance payments, denials and working on open A/R
• Engaged in sending status e-mails for cash posting, A/R processes while providing provide training on quality control
to the new joiners
EDUCATION
2014 PGDBA (Operations) from Symbiosis Centre for Distance Learning, Pune with 60%
2007 BBA from D. G. Vaishnav College, Chennai, Madras University with 62%
2004 12th
from JGVV Matriculation Higher Secondary School, Chennai, State Board with 82%
2002 10th
from JGVV Matriculation Higher Secondary School, Chennai, State Board with 77%
CERTIFICATION
• Certified Clinic Account Technician (CCAT) from AAHAM, USA in 2011
PERSONAL DETAILS
Date of Birth: 23rd
April, 1987
Address: A - 100, 3rd
Avenue, Anna Nagar- East, Chennai – 600102
Languages Known: English, and Tamil