1. Jeannie D. Harsh
485 Crestmont Ct. Apt. H
Copley, OH 44321
(330) 464 -7662
jeannieday.harsh@gmail.com
EDUCATION Ohio University, Athens, Ohio
Bachelor of Science in Human and Consumer Sciences
Major: Retail Merchandising Minor: Business
Graduated: June 2007
RELATED
EXPERIENCE The J.M. Smucker Company
Business Analyst – 10/12 – Present
• Participating in system design, implementation and building structure for items and recipes in all
Product Lifecyle Management (PLM).
• Facilitating and managing requirement gathering, functional documentation, and testing.
• Creating functional design documents clearly stating business requirements and assumptions for all
business needs.
• Serving as a liaison with information services for new development and full run model support of
Product Data Management’s production systems.
• Prodika specification management system administrator.
• Providing project management skills to manage run model driven application requests.
• Facilitates meetings with all partners to ensure the proper level of alignment, collaboration,
communication and reciprocation is established for successful run model support.
The J.M. Smucker Company/Kelly Services
Contractor – 3/12 - 10/12
• Assist Benefits Manager with Employee Retirement Plans.
• Reach out to Retired Employees regarding Retirement Plan options.
• Document and maintain Employee information in Oracle systems.
• Scrub archived Employee Retirement information.
ayr1.com, Scottsdale, Arizona
Project Manager/Account Manager– 1/11- 2/12
• Warm/cold calling current and prospective clients
• Present product demonstrations via webinars
• Oversee development and production of websites for independent retailers
• Provide necessary coordination and planning for the designers and programmers
• Quality Assurance
• Collaborate with senior management and sales teams on project development
• Maintain a book of 150+ clients, taking care of all client service needs
o Provide training of website management software
o Conduct weekly/bi weekly calls to ensure satisfaction and service
o Answer any question in a timely and effective manner
o Collaborate with management/senior management with any requests the client made above
the signed contract
o Provide business minded ideas/promotional tools to help grow the clients’ online business
Positive Changes Hypnosis, Columbus, Ohio/Scottsdale, Arizona
Lead Front Desk Administrator – 3/09 – 1/11
• Answering sales calls and scheduling consultations (78% call conversion rate)
• Welcome Aboard presentation for new clients
• Implement inventory control
• Enrolling new clients in program
• Analyzing sales metrics with Daily Sales and Revenue Reports
Limited Brands, Columbus, Ohio
Technology Services – ACES 11/08 – 3/09
• Retail customer service for all Limited Brands stores
• Communicate with finance on behalf of stores and managers
• Completed team and independent projects in a timely manner

2. • Generate and update sales forecasts in accordance with company goals and client needs
Capital City Energy Group, Columbus, Ohio
Marketing Director 1/08 – 10/08
• Implement regional marketing plan through direct mail, tradeshow, event sponsorships, and advertising
• Create and update sales/marketing collateral
• Communicate with vendors, designers, and consultants
• Maintain database of contacts
• Create and send out quarterly newsletter using Quark Express
INTERNSHIP
EXPERIENCE
Victoria’s Secret Direct, Columbus, Ohio
Merchandise Planning Intern 6/06 – 8/06
• Assisted in planning merchandise for catalogue and internet
• Pulled data reports using Essbase
• Analyzed style metrics
• Observed interactions between merchants and planners
COMPUTER
SKILLS PLM Prodika GSM/NPD (Oracle application), Schawk BLUE!, Snagit, Lotus Notes, Microsoft Word, Access,
Excel, PowerPoint, Publisher, Outlook, Essbase, MPSforDirect, QuarkXPress, Adobe InDesign, Peregrine,
HCM Workforce Management, MindBody, Quickbooks, Photoshop, GoToMeeting