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Rohit Gathibandhe New word ver 1.2
- 1. Rohit Gathibandhe Mumbai, IndiaEmail: rgkeshv@gmail.com Mobile: +917378823622 Summary More than 10 years of cumulative experience in Information Technology, focusing primarily on Retail & Corporate Banking sector, being Client-focused have been dedicated to exceeding client expectations, maintaining strong, fruitful working relationships with customers to gain their trust and respect, offering these core strengths: • Create and support client retention strategies for existing customer base and for new customers • Strengthened working relationships with clients and team, utilising excellent communication techniques • Customer care skills – Solutions oriented and results driven attitude • Strive for success and growth • Proficient in Microsoft Word, Excel, PowerPoint, Microsoft Project and SharePoint Technology & Methodology Experience Career Profile: Business Relationship Manager: • Responsible for delivering the contractual results and growth for the client around the forecast, metrics, specific product lines, staffing and operations, customer service, developing and implementing product / service standards • Developed and planned programs, within budget, by evaluating current competition, developing new markets, using past trends and current future promotions • Represented clients internally and coordinated with other functions to implement client systems, complete projects, and address ongoing service needs • Built and managed high performing account teams – Hired qualified candidates, created high performing teams and managed these teams to their highest performance, reaching the firm’s established goals • Sought out and maximised opportunities for account growth • Ensured that the account plan aligned with clients objectives and interests in order to exceed the clients expectations Project Management - Certified Agile Scrum Master & Coach: • Developed and delivered team and organisation training materials and workshops, building knowledge and skills to facilitate the Agile transformation • Established and supported communities of practices to promote organisational understanding of Agile roles and to help individuals develop into them • Wrote Agile FAQs, articles and success stories which were distributed via newsletter and posted on a SharePoint site to improve the Agile maturity level • Coached teams, Scrum Masters, Business Analysts, Managers and Executives on Agile values and principles to promote continuous improvement in practices and artifacts • Mentored product owner and stakeholders towards better product designing using Story Mapping technique to conclude on value driven feature release plan using Scrumban method • Coached team on various Agile best practices like Behaviour Driven Development, test first approach and automation practices, continuous integration & continuous delivery aiming at DevOps Agile Methodology Agile Tools Software • AGILE principles • DevOps • Behavior driven development • JIRA • Confluence • Microsoft Office Suite • MS Visio Company Role Duration TATA Consultancy Services Associate Consultant September 2007 – till date DSS Systems & Software technologies Ltd Sr. Business Development Executive June 2006 – October 2007
- 2. • Mentored teams,leading them to be self-directed with strong accountability, decision making, conflict resolution and transparency • Mentored Scrum masters and team on effective ways of facilitating every scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.) • Enact change and continuous improvement increasing the productivity of Scrum teams by 16% and the quality of deliverables by 22% • Assisted management and stakeholders on reading Burndown charts, defect velocity vs sprint velocity, and thus coached team on various measures to eliminate probable wastes Business Analyst: • Identify gaps in project deliverables and clients expectations • High level system design and convert the design in the form of Feature documents further broken into User Stories • Collaborating Proactively with Business, Developers, Architect, and Testing (QC & QA) teams to finalise de- signs/solutions through meetings/workshop • Engaging in projects and support the creation of detailed solutions aligned with banking business/customer needs • Providing necessary support (application design & test case review) in rolling out banking solutions Business Innovation & Business Consulting: • Benchmark and develop low CAPEX innovative solution to cater retail and commercial bank’s pain area • Design strategic business plan for expansion of fastest growing banks customer base and enhance their banking experience • Assessing and devising a structured plan to reengineer and implement a Business Analytics • Provide consulting to the corporate Business to increase their profitability and undertaking various new business initiatives • Overall analysis of the Banking industries and providing solutions using RFI, RFP & RPQ business templates • Provide various technology driven solutions for the benefit of Business and its customers Business Development: • Generate the sales leads, finding out the prospective clients based on their annual expenditure & budgeting plans & hence their paying potential for the quality management service • Manage the client base of 100+ mid-size corporate & 32 Key Accounts • Part of Brand building process by sending mailers and conducting seminars to keep the clients updated about the company’s profile and achievements such as providing consultancy, training and project hand-holding for Six Sigma and Pro-QMS software • Active member of the team for annual strategy formulation and business planning • Understanding the need of the client & deriving the solution, making proposals, regular follow-ups, negotiating & closing the orders with implementation