Rohit Gathibandhe is a Business Relationship Manager with over 10 years of experience in information technology focusing on retail and corporate banking. He has experience managing client accounts, building high-performing teams, and ensuring client expectations are exceeded. He is also an Agile Scrum Master and Coach who has mentored teams and stakeholders on Agile principles and best practices like behavior driven development. He is proficient in various technologies and methodologies like Agile, DevOps, JIRA, and Microsoft Office.
Whether you’ve been doing Customer Success for years or are just getting started, the best step you can take is to understand where you are on the maturity curve so that you can take steps to move forward to the next level.
Totango’s SVP of Customer Success Jim Coleman, presents a maturity model based on Totango’s experience helping hundreds of organizations design, implement, and optimize their Customer Success strategies. This maturity model lets companies figure out where they are with their current initiatives and what they need to do to maximize customer engagement and significantly increase retention.
There is a tsunami of web development happening daily. This could range from large enterprise web platforms to a small start-up web page. And what an opportunity for your business to get involved with an exciting and fast changing environment. More and more companies will focus on their web presence and who better to bring it to life than a modern and responsive website with new technology and a faster way to reach a huge audience out in the world wide web
Grab these opportunities they are only going to get better and better and the true joy of this is that these are short to market projects so you will definitely see your hard work produce results. This is a great place to be
This is a Quarterly Business Review Template to be used by Customer Success Management organizations.
One of the most important activities your Customer Success Managers (CSMs) will perform is the Quarterly Business Review (QBR).
QBRs are sometimes known by different names – Business Reviews or Executive Business Reviews – but no matter what they’re called, they’re incredibly important and the agenda and flow are largely going to fall on the CSM, so it’s critical to help them prepare for, and perform QBRs, the right way.
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
In this presentation I have described my management philosophy and methods that I have developed and actively use through my teams to deliver impact and customer success
Whether you’ve been doing Customer Success for years or are just getting started, the best step you can take is to understand where you are on the maturity curve so that you can take steps to move forward to the next level.
Totango’s SVP of Customer Success Jim Coleman, presents a maturity model based on Totango’s experience helping hundreds of organizations design, implement, and optimize their Customer Success strategies. This maturity model lets companies figure out where they are with their current initiatives and what they need to do to maximize customer engagement and significantly increase retention.
There is a tsunami of web development happening daily. This could range from large enterprise web platforms to a small start-up web page. And what an opportunity for your business to get involved with an exciting and fast changing environment. More and more companies will focus on their web presence and who better to bring it to life than a modern and responsive website with new technology and a faster way to reach a huge audience out in the world wide web
Grab these opportunities they are only going to get better and better and the true joy of this is that these are short to market projects so you will definitely see your hard work produce results. This is a great place to be
This is a Quarterly Business Review Template to be used by Customer Success Management organizations.
One of the most important activities your Customer Success Managers (CSMs) will perform is the Quarterly Business Review (QBR).
QBRs are sometimes known by different names – Business Reviews or Executive Business Reviews – but no matter what they’re called, they’re incredibly important and the agenda and flow are largely going to fall on the CSM, so it’s critical to help them prepare for, and perform QBRs, the right way.
The most successful Enterprise SaaS companies know that growing revenue only through new customer acquisition is the less efficient way to scale. Rather, they understand that growing revenue within your existing customer base - through up-sells, cross-sells, and expanded use - is the most profitable way to scale.
In fact, Enterprise SaaS companies that grow revenue - and company valuation - by expanding revenue within their existing customer base also know the key to making this work is to focus on - and operationalize - Customer Success.
In this presentation I have described my management philosophy and methods that I have developed and actively use through my teams to deliver impact and customer success
Resume of experienced Senior Project Manager with strong technical direction and strategy development to Agile, looking for work in Canada. PMP® Certified
Similar to Rohit Gathibandhe New word ver 1.2 (20)
1. Rohit Gathibandhe
Mumbai, India Email: rgkeshv@gmail.com Mobile: +917378823622
Summary
More than 10 years of cumulative experience in Information Technology, focusing primarily on Retail & Corporate
Banking sector, being Client-focused have been dedicated to exceeding client expectations, maintaining strong, fruitful
working relationships with customers to gain their trust and respect, offering these core strengths:
• Create and support client retention strategies for existing customer base and for new customers
• Strengthened working relationships with clients and team, utilising excellent communication techniques
• Customer care skills – Solutions oriented and results driven attitude
• Strive for success and growth
• Proficient in Microsoft Word, Excel, PowerPoint, Microsoft Project and SharePoint
Technology & Methodology
Experience
Career Profile:
Business Relationship Manager:
• Responsible for delivering the contractual results and growth for the client around the forecast, metrics, specific
product lines, staffing and operations, customer service, developing and implementing product / service
standards
• Developed and planned programs, within budget, by evaluating current competition, developing new markets,
using past trends and current future promotions
• Represented clients internally and coordinated with other functions to implement client systems, complete
projects, and address ongoing service needs
• Built and managed high performing account teams – Hired qualified candidates, created high performing teams
and managed these teams to their highest performance, reaching the firm’s established goals
• Sought out and maximised opportunities for account growth
• Ensured that the account plan aligned with clients objectives and interests in order to exceed the clients
expectations
Project Management - Certified Agile Scrum Master & Coach:
• Developed and delivered team and organisation training materials and workshops, building knowledge and
skills to facilitate the Agile transformation
• Established and supported communities of practices to promote organisational understanding of Agile roles
and to help individuals develop into them
• Wrote Agile FAQs, articles and success stories which were distributed via newsletter and posted on a
SharePoint site to improve the Agile maturity level
• Coached teams, Scrum Masters, Business Analysts, Managers and Executives on Agile values and principles to
promote continuous improvement in practices and artifacts
• Mentored product owner and stakeholders towards better product designing using Story Mapping technique
to conclude on value driven feature release plan using Scrumban method
• Coached team on various Agile best practices like Behaviour Driven Development, test first approach and
automation practices, continuous integration & continuous delivery aiming at DevOps
Agile Methodology Agile Tools Software
• AGILE principles
• DevOps
• Behavior driven development
• JIRA
• Confluence
• Microsoft Office Suite
• MS Visio
Company Role Duration
TATA Consultancy Services Associate Consultant September 2007 – till date
DSS Systems & Software technologies Ltd Sr. Business Development Executive June 2006 – October 2007
2. • Mentored teams, leading them to be self-directed with strong accountability, decision making, conflict
resolution and transparency
• Mentored Scrum masters and team on effective ways of facilitating every scrum ceremonies (grooming, sprint
planning, retrospectives, daily stand-ups, etc.)
• Enact change and continuous improvement increasing the productivity of Scrum teams by 16% and the quality
of deliverables by 22%
• Assisted management and stakeholders on reading Burndown charts, defect velocity vs sprint velocity, and thus
coached team on various measures to eliminate probable wastes
Business Analyst:
• Identify gaps in project deliverables and clients expectations
• High level system design and convert the design in the form of Feature documents further broken into User
Stories
• Collaborating Proactively with Business, Developers, Architect, and Testing (QC & QA) teams to finalise de-
signs/solutions through meetings/workshop
• Engaging in projects and support the creation of detailed solutions aligned with banking business/customer
needs
• Providing necessary support (application design & test case review) in rolling out banking solutions
Business Innovation & Business Consulting:
• Benchmark and develop low CAPEX innovative solution to cater retail and commercial bank’s pain area
• Design strategic business plan for expansion of fastest growing banks customer base and enhance their banking
experience
• Assessing and devising a structured plan to reengineer and implement a Business Analytics
• Provide consulting to the corporate Business to increase their profitability and undertaking various new
business initiatives
• Overall analysis of the Banking industries and providing solutions using RFI, RFP & RPQ business templates
• Provide various technology driven solutions for the benefit of Business and its customers
Business Development:
• Generate the sales leads, finding out the prospective clients based on their annual expenditure & budgeting
plans & hence their paying potential for the quality management service
• Manage the client base of 100+ mid-size corporate & 32 Key Accounts
• Part of Brand building process by sending mailers and conducting seminars to keep the clients updated about
the company’s profile and achievements such as providing consultancy, training and project hand-holding for
Six Sigma and Pro-QMS software
• Active member of the team for annual strategy formulation and business planning
• Understanding the need of the client & deriving the solution, making proposals, regular follow-ups, negotiating
& closing the orders with implementation