The document discusses workflow analysis for businesses. It defines workflow analysis as examining a process to determine its strengths and weaknesses. Workflow analysis is done to meet competitive needs by increasing efficiency, optimizing space utilization, improving customer satisfaction, easing regulatory compliance, and boosting employee morale. Major steps involve qualitative and quantitative process analysis. Key methods outlined are interviews, observations, process modeling, value chain analysis, and cost analysis. The document also provides templates for outlining a business model by describing the environment, workflows, actors, and key entities.

1. Business
Workflow Analysis
Chapter 8
Inspire
Others
Work Smart
Exceptional
Results

2. What & why ?
Workflow?
Process that is used
to get things done
Analysis?
Detailed
examination of
structure of
something
Workflow
Analysis?
The process by
which you can
determine its
strengths and
weaknesses

3. Why ?
To meet the needs of a competitive marketplace
Customers
Markets
Technology

4. Types of Workflow Analysis
Qualitative Process Analysis
• Value-added and waste analysis
• Root-cause analysis
Quantitative Process
Analysis
• Quantitative flow analysis
• Simulation

5. Major Steps to Take
• By Increasing Overall Efficiency
• By Optimizing Utilization of Physical Space
• By Making Customers Happier
• By Making Regulation Compliance Easier
• By Boosting Employee Morale
How To Do ???

6. Information
Technology
Process
Change
Yields
Yields
Business
Value
Enables
How to Do ?

7. Process Analysis Methods
• Interviews
• Observations
• Process Benchmarking
• Process Modeling and Simulation
• Value Chain Analysis
• Information Flow Analysis
• Discrete Event Simulation
• Activity Based Costing
• Cycle-Time Analysis
• Decision Analysis
• Sensitivity Analysis
7

8. Business Model should provide information on
 Business Environment
 Business Model
 Business Workflows
 Business Workers and Actors
 Business Entities

9. 1. Business Environment
A clear, declarative statement of the company`s
strategies, goals, market niche, and customer base.
Vision
Statement
Can be defined in terms of customer served and the
services provided by the company.
The Core
Business
Niche

10. Questions to Understand Company
How?
• Is the company Structured?
• Large is the company?
• Geographically distributed?
Who?
• Are the company competitors?
• Are the business customers?
What?
• Company provide?
• Types of problems they face?
• Regulations are applicable?
10

11. 2. Business Model

12. 2.2 Business Model Components
Business Case (Goals)
Business Workers
Domain Entity
Roles
Business Actors/ Systems
Business Stakeholder
Driver
Sorter
Loader
…

13. 2.2 Internal business Actors
Sorter
Loader
Driver

14. 3. Business workflows
What?
• is there to do?
• is being done?
• should be done?
• can be done?
Who?
• does this job?
• should do this job?
• knows how to do it?
• should know how to do it?
Where?
• is this job done?
• should it be done?
• can it be done?
When?
• is this job done?
• should it be done?
• can it be done?
14

15. 15

16. 4. Business Workers & Actors
Business Actors
Business Workers

17. 5. Business Entities (Domain Data Model)
Customer
Orders
Shipments
Deliveries
Transections
Entities
Physical
Shelves
Boxes
Forklifts
Logical

18. Questions ?