The document discusses business process automation, beginning with an overview of the impacts of COVID-19 on global businesses. It then discusses how digital transformation can help businesses streamline processes and harness data in the post-COVID new normal. The document outlines different levels of business process automation and provides examples of when and where automation is needed, especially during disruptions. It lists some key global players in business process automation and provides a case study on how UiPath became a unicorn by automating back office processes.

1. Because we care, we innovate.
IMPLEMENTATION OF BUSINESS PROCESS AUTOMATION
By Patricia Monthe
Digital Transformation & Customer Experience

2. Because we care, we innovate.
1. Impact of COVID19 on Global Business and how to be better
Be prepared in the future.
2. Booming and struggling businessAreas Looking at the impact
of COVID 19 Globally
3. IMPLEMENTATION OF BUSINESS PROCESS
AUTOMATION, Case study of one of the biggest success
story in the RPAUiPath
Agenda

3. Because we care, we innovate.
COVID 19 & GLOBAL BUSINESSES

4. Because we care, we innovate.
COVID-19
The frontlines are delivering heroically, but the next normal for healthcare
will look nothing like the normal we leave behind.
Source: Mc Kinsey
The crisis and the necessary public health response are causing the largest and fastest
decline in international flows in modern history.

5. Because we care, we innovate.
The pandemic has prompted a new wave of globalization
obituaries
The piece of the chain the most hit by the pandemic is the
chain from where to sell to how to manage supply chains
We are experiencing a a 13-32% decline in merchandise
trade, a 30-40% reduction in foreign direct investment, and a
44-80% drop in international airline passengers in 2020
GLOBAL BUSINESSES & COVID 19
Source: https://hbr.org/2020/05/will-covid-19-have-a-lasting-impact-on-globalization

6. Because we care, we innovate.
New combinations of talent and technology are delivering
decisive advances in customer experience, operational
efficiency and competitive edge. Digital transformation should
drive positive outcomes: whether it’s streamlining processes,
harnessing data or shaping entirely new ways of doing
business, this is about uniting every part of the enterprise in a
common purpose.
GLOBAL BUSINESSES & POST - COVID 19
Source: https://home.kpmg/xx/en/home/insights/2020/04/digital-adoption-and-transformation.html

7. Because we care, we innovate.
GLOBAL BUSINESSES & SUCCESS STORIES

8. Because we care, we innovate.
GLOBAL BUSINESSES & FAILURES

9. Because we care, we innovate.
BUSINESS PROCESS AUTOMATION
Back in the production era of
business, process automation meant
robotics. But in today’s relationship and
internet era, process automation has
evolved from an emerging technology into
the work of determining how best to
serve your customers.

10. Because we care, we innovate.
• BPA has the beauty of making your organization more
efficient and effective By:
1. Better allocation of the workforce
2. Cost reduction
3. Reduction of human errors
4. Better collaboration
5. Deeper insights into the business process
WHY DO WE NEED IT?

11. Because we care, we innovate.
• Basic Automation: Basic automation centers are the simple jobs in your organization, giving a
centralized place to store all related information. For example, using a centralized messaging
tool for a topic or group allows transparency in communication, instead of hiding information in
various email accounts.
• Process Automation: This documents and manages your business processes for task
consistency and transparency. It is more powerful than basic automation and can be controlled
by dedicated software and apps.
• Integration Automation: More complex than process automation, integration automation
enables machines to observe the way that humans perform tasks and repeat those actions.
Humans must define the rules, however. For example, you could integrate your BPM software
and customer support software. This could give you results from a customer support checklist
processed for each customer complaint and assign personnel when needed.
• Artificial Intelligence (AI) Automation: Adding AI to integration software enables decision-
making where your technological support is humanlike. The system would make decisions on
what to do with the data, based on what it has learned and constantly analyzed. For example,
in manufacturing, AI automation can significantly reduce supply chain forecasting errors.
WHEN DO WE NEED IT?
Source : https://www.smartsheet.com/understanding-evolution-and-importance-business-process-automation

12. Because we care, we innovate.
•Business rules and logic
•Structured data
•Unstructured data
WHERE DO WE NEED IT IN TIME OF DISRUPTION?
• Back office processes
• Research
• Management of documents
• Moving documents between programs or folders
• Copying and pasting data between programs or software
• Adding events to calendars
• Customer or lead follow-up
• Collecting or sending documents for signing
• Invoicing
• Customer feedback collection and processing
• Identifying image content
• Customer complaints
• Employee self-service portals
• Risky manual tasks
• Some decision making (defined)

13. Because we care, we innovate.
WHO ARE GLOBAL KEY PLAYERS?

14. Because we care, we innovate.
• 2005, STARTED SMALL IN THEIR ROOMS As DeskOver
CASE STUDY: UIPATH, – How did it become Romania’s first
unicorn?
• In 2018, The renamed UiPath became a Unicorn
• In 2020, It is Valued more than 10 Billion Dollars

15. Because we care, we innovate.
QUESTIONS
More about me : https://linktr.ee/patriciamonthe