The document discusses the concept of discovery-driven digital transformation, emphasizing a strategic approach to navigate digital change effectively. It highlights the challenges and successes of various companies, providing insights into their transformation journeys and the importance of culture and customer engagement. The author, Clark Boyd, shares tips for organizations to evaluate and enhance their digital initiatives to achieve better outcomes.

1. DISCOVERY-DRIVEN
DIGITAL
TRANSFORMATION
Clark Boyd, February 2021

2. HI, I'M
CLARK BOYD
• Subject Matter Expert and Programme Leader on
digital strategy for Columbia Business School, Imperial
College London, and Cambridge University
• Past clients include American Express, General Motors,
Hiscox Insurance
• Worked in London, Sydney, and New York, but from
Belfast (the accent's a giveaway)

3. TODAY
Fe
b
2021
• From 'How?' to 'How Fast?'
• The Discovery-Driven Approach
• Digital DNA
• Tips and Examples

4. What do you think of
when you hear the
words 'digital
transformation'?

6. From 'How?' to 'How Fast?'
PHASE 1
Some functions move
online
PHASE 2
New consumer
technologies
PHASE 3
Ambient technology,
platforms dominate

7. CLUSTERS OF
INNOVATION IN
FINANCIAL
SERVICES

8. $1 TRILLION+
SPENT ON DIGITAL
TRANSFORMATION INITIATIVES IN
2019
7 OUT OF 10
DIGITAL TRANSFORMATION
PROJECTS FAIL TO MEET THEIR
OBJECTIVES

9. SOURCES OF
VALUE IN THE
DIGITAL
WORLD Community
Revolution
Operations

10. Digital native brands have a
natural advantage, but that
advantage is harder to sustain.

12. THE DISCOVERY-DRIVEN
APPROACH
STEP 3
Learn from this initiative
before tackling another
challenge
STEP 2
Evaluate your portfolio and
your value proposition to
identify an opportunity to
adapt
STEP 1
Focus on a specific problem
your customers or your
business is facing

13. Tips for Getting Started
START INSIDE-OUT
Map current capabilities to new initiatives,
before working with external partners
POSITION WITHIN AN
ECOSYSTEM
Identify areas of strength and potential
partnerships
ENGAGE CUSTOMERS
Changing customer behaviours will lead your
transformation
FOCUS ON CULTURE
Culture is how we think, how we
communicate, and how we act

14. 'Digital DNA'

15. WHAT DOES 'GOOD' LOOK
LIKE?
DIGITAL TRANSFORMATION

16. Alstom offers a TrainLife Services package
including:
- Predictive maintenance
- Technical support
- Train renovations
With the aim of reducing lost customer hours.
Staff are incentivised to improve performance
against this metric.
Alstom: 'Lost Customer
Hours'

18. easybank has 1.3 million customers in Austria.
easybank offers all traditional banking services,
but also uses open innovation standards to add
new products.
For example, it launched loans and retail
investing before any of its competitors.
easybank:
Open Innovation

19. Industrial products and services company, became one of
the FTSE 250's fastest-growing companies by:
1. Integrating digital vision with business strategy.
2. Setting up a customer feedback framework.
3. Upgrading data capabilities to move at pace.
4. Creating a new 'purpose' campaign to attract tech talent.
Electrocomponents

20. Discovery-driven digital
transformation
Customer
Problems
Iterative
Strategy
Technological
Solution

21. GET IN TOUCH!
EMAIL ADDRESS
clarkboyd15@gmail.com
NEWSLETTER
https://hitech.substack.com/
LINKEDIN
https://www.linkedin.com/in/clark-boyd-digital/