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Implications of
Industry 4.0 for CIOs
Implications of Industry 4.0 for CIOs
Abstract
Industry 4.0 is the name of the next
industrial revolution which is fueled by the
advancement of digital technologies1
. It
is dramatically changing how companies
engage in business activities. As a result,
the disruptive nature of Industry 4.0
demands a reassessment of the
requirements for IT. On the one
hand, there is the possibility that the
responsibilities of Chief Information
Officers (CIOs) could be taken over by
other executives such as the Chief Digital
Officer (CDO) or the Chief Technology
Officer (CTO). On the other hand, this
recent development creates entirely
new perspectives for positioning
themselves and their IT departments
within the business. The impact of digital
technologies is reaching a magnitude
at which IT is considered a substantial
business driver, potentially placing CIOs
in the driver’s seat.
1 Capgemini (2014) Industry 4.0 – The Capgemini Consulting View. Sharpening the Picture beyond the Hype.
1. Industry 4.0 is causing changes in the
way companies do business
Disruptive technologies are appearing at
a greater number and variety in less time
and are adopted more comprehensively
and much quicker than ever before.
For instance, while it took the social
network Facebook 4 years to reach
100 million users2
, the text messaging
service WhatsApp reached the same
mark after 2 years3
. As another example,
it took Amazon less than 10 years to
turn their web services into a 6 billion4
dollar business by deploying the transfor-
mational trend of cloud computing. As
recently as 2010, cloud computing was
labeled as a hype and buzzword. Today,
however, three of the nine leading
companies on Forbes’ Most Innovative
Companies List also occupy a leading
market position in cloud computing5
.
First of all, this disruptive development is
affecting WHAT companies are doing,
what they are producing and what they
are selling. Added value is now being
generated not only based on core
products, but also through information-
driven services developed on the basis
thereof. As a result, smart services and
products are enabling innovative business
models and creating new revenue streams
and growth potential.
In addition, digitization and automation
have a vast impact on HOW companies
are operating and producing. Smart
supply chains and smart factories are
generating high potential for efficiency
gains. Agile collaboration networks
are increasing flexibility and allowing
businesses to offer customized services
and products in any market. Furthermore,
production-related information is providing
the foundation for achieving data-driven
operational excellence.
Figure 1 gives examples of new require-
ments for IT that result from the scenarios
mentioned above.
Figure 1: Examples for smart services, products and supply chain
© Capgemini Consulting 2016
Situation
Solution
Implications for IT
Smart services Smart products Smart supply chain
“From outdoor lighting manufacturer
to data provider”
 Street lamps have been commoditized
Differentiation based on core product
increasingly hard to achieve
Limited opportunities to extend market
share within core market


 Product enhancement by integrating a
module to record road conditions
Module enables tracking of traffic load
and volume data
Selling integrated and analyzed data to
private companies or the public sector
opens up new market opportunities
Evolving business model from product-based
to service-based



 Systems need to be capable of automatically
integrating, processing and analyzing huge
amounts of data
IT must fulfill demands of service business in
terms of speed and reliability

“Supply chain efficiency based
on smart tracking solutions”
 Strong price competition in logistics sector
High pressure to increase efficiency
Customers demand frictionless transportation
and transparency at each step of the
supply chain


 Increasing supply chain transparency based
on GSM and RFID technology
Cargo data (e.g. location, temperature,
humidity) are monitored and integrated
into alert system
Immediate detection of irregularities enables
direct intervention and launch of
countermeasures in real-time


 Comprehensive integration of tracking
hardware and software tools into system
landscape required
Analytics infrastructure needs to be
implemented

“Connected cars for improved
satisfaction and after-sales”
 Automotive market is highly competitive
After-sales market offers growth potential
and new revenue streams for OEMs
Customer satisfaction identified as the
main trigger for after-sales success


 Installation of sensors in cars to establish
connection to data management system,
analysis server and support team
Customized app provides interface between
all parties and case handling system
Advanced warning of potential vehicle
malfunction, avoidance of vehicle downtime,
reduction of accidents and increase of fuel
efficiency lead to increased customer satisfaction


 Applications and infrastructure have to
support product IT in connected cars
Matching of car IT and corporate IT needs
to be ensured

2 International Business Times (2012) A Timeline Of Facebook History: From Fledgling Startup To $114 Billion Giant.
http://www.ibtimes.com/timeline-facebook-history-fledgling-startup-114-billion-giant-699093.
3 Statista (2015) - http://de.statista.com/statistik/daten/studie/285230/umfrage/aktive-nutzer-von-whatsapp-weltweit/
4 Business Insider (2015) Amazon just revealed it has a profitable, 6$ billion beast of a business.
5 Forbes (2015) The World’s Most Innovative Companies.
Implications of Industry 4.0 for CIOs04
2. Industry 4.0 is changing companies’
IT landscapes
The changes that businesses are
undergoing due to Industry 4.0 are
associated with considerable implications
for IT departments. They have to
satisfy two fundamentally different sets
of requirements. On the one hand, they
have to maintain traditional IT systems,
whereas on the other hand product
and service-related IT is becoming
increasingly relevant. If CIOs manage
this bimodality successfully, they will
have the chance to become major
strategic players and act as equivalent
counterparts at the board level. However,
in our work with clients, we have noted
that business departments are
increasingly tending to set up a shadow
IT that bypasses internal IT departments.
This development threatens the relevance
and budgets of IT departments and will
eventually diminish the influence and
importance of CIOs.
2.1 IT departments often cannot
fulfill new requirements
IT departments often fail to fulfill the
needs driven by the Digital Trans-
formation. Existing organization and
governance models together with the
traditional skills and mindset of the
employees are no match for these
new business requirements in terms
of speed and quality. In many cases,
it takes significantly more time for
requested services to be provided by
the internal IT in comparison to external
service providers. If provided internally,
the services are not always delivered in
the desired quality, leading to time and
budget-consuming rework cycles and
iterations.
The reasons for the growing discrepancy
between business and market require-
ments and IT service delivery capabilities
are similar in most industries. In many
cases, IT management is lacking a
clear strategic vision and thus is not fully
committed to the new requirements. In
addition, we have observed that in most
companies, IT management and staff are
busy with their daily business and cannot
spend time and resources on innovative
and strategic topics. Furthermore, when
looking at the current IT departments, we
see a lack of the digital skills required to
understand business needs accurately.
Moreover, HR departments often struggle
to cope with the increased competition
on the market for hiring digitally skilled
and experienced experts. Finally, long-
established practices and a grown IT
organization have led to time-consuming
internal processes and guidelines that
have to be adhered to.
2.2 IT service providers compete
with IT departments and drive
the establishment of shadow IT
Within this environment, the pressure
from well-known external service
providers and innovative startups
focusing on sensor data as well as
information-driven business models
is growing and taking on speed. The
market is often much faster than internal
IT departments to embrace and provide
the latest technologies and features in
a stable and reliable manner. Startups
are searching for niches to occupy in
order to quickly gain market share and
attention. On top of that, established IT
players with innovative and committed
leadership are turning around their entire
business models and pinning everything
on the opportunities that Industry 4.0 is
opening up.
2.3 Industry 4.0 drives the
development of shadow IT
As a consequence, the business often
bypasses internal IT departments. As
our IT trends study6
reveals, business
departments are responsible for a
continually growing number of major
technologies and IT expenditures. They
have already taken over responsibility for
certain parts of the IT budget in 62.4% of
the companies. The growing importance
of advanced technology (applications,
infrastructure and data) as the game
changer for Industry 4.0 means that at
28.2% of the participating companies
the requirements of the business units
are not in line with existing company
standards and thus cannot be realized by
IT. 22.4% mention that the corresponding
expenses are not part of the IT budget
and 12.9% point out that IT cannot deliver
in time. See Figure 2 for further reasons
for IT spending by businesses.
6 Capgemini (2015) IT trends study 2015. Digitization gives collaboration between business and IT a new quality.
Figure 2: Reasons for IT spend by the business
© Capgemini Consulting 2016
62.4 %
In of the companies, the responsibility for certain IT expenditures has been
transferred to the business.
Reasons for IT expenditures by businesses:
28.2% of the CIOs
Requirements aren‘t in line with
the company standards and thus
cannot be realized by IT
22.4% of the CIOs
Expenditure is not part of IT budget
12.9% of the CIOs
IT cannot deliver in time
7.1% of the CIOs
No statement
n = 85 CIOsCapgemini IT trends study, 2015
3.5% of the CIOs
Don’t know
05
Examples from projects and discussions
with our clients show how businesses
are circumventing IT in order to obtain
required services in due time and quality.
At an insurance company, for instance,
the marketing division ordered public
cloud servers to support a short-term
marketing campaign to benefit from
instant service deployment and pay-
per-use pricing models. In another
example, leading engineers at a global
manufacturing company store sensitive
data and documents at a public cloud
storage provider due to increased usability
and faster data and service provisioning7
.
Furthermore, the product IT of one
manufacturing company repeatedly buys
CPU power and storage for hosting their
own applications to evade the many
internal barriers and gain easier access to
the latest technologies.
2.4 Consequences for the CIO
CIOs could experience a reduction of
their IT budget, which makes them
less effective in executing investments
to support the business. Additionally,
CIOs could lose the transparency of
technology expenditures in the business
departments. This development leads to
an increasing establishment of shadow
IT structures, which will ultimately result
in a loss of governance. Increased risks
for IT security and business continuity are
to be expected if IT decisions are not
evaluated, keeping the respective
company guidelines and policies in mind.
IT security as an overarching initiative
with companywide impact has to be
governed and steered centrally by an
empowered and knowledgeable IT
department. Furthermore, a lack of
central coordination and decision making
leads to the loss of synergies in the fields
of IT sourcing (buying power),
IT architecture, infrastructure and internal
skills and capabilities. Additionally, the
uncoordinated and often unevaluated
use of silo technologies or applications
leads to increasing complexity of the
companies’ IT landscapes. This
complexity becomes harder to handle
with the existing resources and
capabilities. Finally, IT services procured
by businesses are not tracked as IT costs.
As a consequence, financial controlling
is affected, ambiguous cost allocation
occurs and the IT budget and areas of
responsibility get blurred.
7 Capgemini Consulting (2015) - Securing the Internet of Things Opportunity: Putting Cybersecurity at the Heart of the IoT.
Implications of Industry 4.0 for CIOs06
When we talk with our clients about
the implications of Industry 4.0 and
the respective role of IT, we regularly
arrive at a key question: What are the
levers for our IT to tackle the arising
Industry 4.0 challenges?
To guide our clients in this question
and the IT-related opportunities
and challenges of Industry 4.0, we
have developed a holistic framework
specifically for CIOs and IT managers (cf.
Figure 3). It captures three perspectives:
The overall IT strategy and governance
perspective, the business demand
perspective and lastly the IT supply
perspective. Each perspective helps to
analyze the individual building blocks
of the organization’s IT and to identify
opportunities, challenges and possible
levers for the IT. Using three Industry 4.0
real-life use cases, we illustrate individual
IT challenges from each perspective in
the following sections.
Figure 3: Capgemini’s IT framework for Industry 4.0
© Capgemini Consulting 2016
IT innovation
IT security
Business IT
alignment
IT sourcing
IT skills and
competencies
IT infrastructure
IT applications
and architecture
IT project and
service portfolio
IT organization and governance
IT vision and
value proposition
IT supplyBusiness demand
IT strategy and governance
3. Levers to tackle challenges arising
from Industry 4.0
07
Data Analysis
010010001000100100010100100010001010010001000100100010100100010001
00010001010010001000100100010100100010001
00010001010010001000100100010100100010001000101001000
Speed
Accelaration
Pollution
Maintenance
Fuel
Network
Connection status
27 27
45
87
73
Data Analysis
010010001000100100010100100010001010010001000100100010100100010001010010001000100100010100100010001
00010001010010001000100100010100100010001
00010001010010001000100100010100100010001000101001000
Speed
Accelaration
Pollution
Maintenance
Fuel
Network
Connection status
27 27
45
87
73
Implications of Industry 4.0 for CIOs08
8 Capgemini (2014) Industry 4.0 - The Capgemini Consulting View. Sharpening the Picture beyond the Hype.
© Capgemini Consulting 2016
IT strategy and governance perspective
Case study
A manufacturer of outdoor lighting solutions wants to enrich its products by integrating sensors to record road
conditions. The collected data and analysis of traffic would then be marketed to companies and public authorities.
This approach enables an entirely new business model and value streams but creates several challenges from
an IT strategy and governance point of view.
Challenges
IT vision and value proposition IT organization and governance
Levers
Successful companies address challenges in the IT strategy and governance domain by selecting from a well-suited set of initiatives. Depending on
their individual point of departure, these initiatives can include:
Creation of a clear overarching IT vision and roadmap to distinguish which digital initiatives to pursue
Formation of top-down governance and clear organizational principles
Establishment of dedicated digital committees and new organizational roles such as the Chief Digital Officer (CDO) in order to make the
ambition for the transformation visible and assist in the clarification of roles and responsibilities in digital initiatives
The current vision and value proposition of the manu-
facturer’s IT does not cover the tools and capabilities
needed to gather and analyze the large amount of data
resulting from the sensors. The predominant role of IT
has to shift to realize the endeavor and support the
new business strategy. Consequently, the IT organization
is missing a clear future vision and value proposition,
making it unclear which initiatives to prioritize.
From an organizational perspective, it is unclear if roles
and responsibilities for sensor data analytics should be
built up internally or outsourced. This is because inefficient
coordination mechanisms can inhibit the cost-efficient and
fast realization of the new business model. Furthermore,
the question arises as to which extent elements of the IT
should be centralized and decentralized and which
governance mechanisms should be established.
Digital Transformation is highly dependent on clear top-down
governance. An uncoordinated array of bottom-up initiatives will
block the path towards Industry 4.08
.
“
”
09
Implications of Industry 4.0 for CIOs10
9 Capgemini (2014) Industry 4.0 -The Capgemini Consulting View. Sharpening the Picture beyond the Hype.
© Capgemini Consulting 2016
Business demand perspective
Case study
An automotive manufacturer intends to offer new value-added services enabled by data collected from sensors
and network devices installed into cars. These services range from increased car safety features, infotainment
systems up to the connection of the car to smart phones and smart watches to monitor and control the car.
From the business demand perspective, the delivery of these new data-driven business models and services
impacts the manufacturer’s IT in several ways and creates challenges.
Challenges
Business IT alignment IT project and service portfolio
Levers
Several levers are available to address the challenges from the business demand perspective. Major levers include:
Reduction of organizational boundaries between business and IT, utilizing organizational transformation mechanisms
Establishment of a thorough project and service portfolio in close collaboration between business and IT as well as design of flexible IT
budgets to accelerate the creation of innovative IT services
Creation of an IT innovation management process and culture in parallel to the cost-efficient IT operation through transformation initiatives
The business units of the manufacturer have always seen
the IT unit as a supplier of standardized IT services to
support their processes. However, the development of
new data-driven services for connected cars makes a
closer collaboration between business and IT necessary
and requires them to become true partners.
The vast amount of potential new IT services to support
connected cars makes it difficult for the manufacturer to
prioritize its IT project and service portfolio. Both
outcome-based and cost-based investment decisions
have to be considered.
IT innovation
On the one hand, the manufacturer’s product development unit expects IT to deliver connected car software prototypes for fast time to
market. On the other hand, cost-efficient IT operation is required by the other business units. This dualistic role to provide IT commodities
as well as innovative IT services with high-value contributions is extremely challenging for IT.
Especially the separation of business and IT functions we often
witness today will prove to be a true show stopper for Industry 4.09
.
“
”
11
Data Analysis
010010001000100100010100100010001010010001000100100010100100010001
00010001010010001000100100010100100010001
00010001010010001000100100010100100010001000101001000
Quantity
No of items
Production cost
Quality
Raw products
Defects
Connection status
27
27
45
87
73
56
44
50
RFID
Implications of Industry 4.0 for CIOs12
10 Capgemini (2014) Information Security Benchmarking study.
© Capgemini Consulting 2016
IT supply perspective
Case study
A multinational logistics company aims to offer its clients superior transparency in their supply chain. Using RFID
and modern telecommunication technologies, cargo data such as location, temperature, humidity and acceleration
are to be monitored in real-time. Using an alert system, the logistics company will be informed about irregularities
and can initiate countermeasures in real-time. In order to realize the Industry 4.0 service, entire new processes are
needed from an IT supply perspective and have to be supported by information and data streams.
Challenges
IT sourcing IT skills and competencies
To enable real-time supply chain transparency, the IT
organization of the logistics company has to rethink its
sourcing mix to account for the efficiency, effectiveness,
quality and flexibility needed to provide traditional and
innovative IT services. There is also a need for new
partners, as traditional partner management strategies
no longer apply.
The logistics company does not have in-depth skills and
competencies in key areas, such as data analytics, to
deliver real-time supply chain transparency services. As the
resource market is strongly competitive, it is difficult to
obtain access to talent and to build up and secure the skills
to deliver and develop the novel Industry 4.0-related
IT services.
IT infrastructure
Scalable and high-capacity storage systems and highly reliable networks to create the infrastructure for handling real-time
data streams in a smart supply chain are a big challenge for the logistics company.
IT security IT applications and architecture
In order to enhance supply chain transparency, the
breadth and volume of communication devices, network
connections and data sharing is increasing. This
enlarges the IT security attack surface. Furthermore, in
the context of increasing quantity and severity of cyber
attacks, it is especially notable that 80% of companies
consider current and former employees as the main
source of security incidents10
.
From an IT application and architecture perspective, digital
platforms that span different business entities are a key
element to utilize data generated in a smart supply chain.
This requires the logistics company to rethink its IT
application landscape. This is because the accelerating
change of products, services, and business processes
within and in the environment of the logistics company is
reducing the life span of IT applications.
Levers
In order to meet the challenges from the IT supply perspective, several levers can be applied, which include:
Generation of both long-term strategic partnerships and short-term relationships in the area of IT sourcing, centered on agility and innovation and
combined with suitable governance mechanisms
Analysis and reframing of existing IT competency models and skill management systems, including career paths for subject matter experts to
attract high potentials from the labor market
Establishment of an appropriate degree of information security by securing data, networks, devices and applications and forming a security
awareness culture in the entire organization
Creation of an Industry 4.0 IT architecture which considers connectivity, data management, service orchestration and cloud governance to address
IT application and IT infrastructure challenges
13
4. How can the IT better support future
Industry 4.0 based business models?
Considering the many implications for
IT shown in the last chapter, one might
wonder what the best solution for one’s
own company is. Experience shows that
solutions which might be good for one
company are not necessarily good for
another – there is no “one size fits all”
solution.
However, we have identified a set of
recommendations that help companies
avoid common pitfalls in each step of
their transformation. In general, the
transformation consists of three steps:
analyze the current situation, define
the target picture, and create a roadmap
with initiatives needed to reach the target
picture (cf. Figure 4). The grey boxes on
the bottom of the picture show steps
which should be carried out by the
business and which serve as an input for
the definition of the IT target picture.
4.1 What is the current status of
IT in my organization?
In this step, the current status of IT is
analyzed and documented.
To properly set the focus of the analysis,
we recommend defining top-down
guiding principles for the transfor-
mation by both business and IT. In other
words, the focus of the analysis should
be derived from strategic goals. These
guiding principles will also be helpful
in later steps when defining the target
picture and prioritizing initiatives.
For all steps of the transformation, it is
crucial to get top management
sponsoring combined with a
bottom-up approach to ensure high
acceptance. This needs to be set up
at the beginning of the transformation
and operationalized during the subse-
quent steps.
In parallel to the first step, we recommend
creating a target picture for consoli-
dating digital initiatives. Even though
this is a business and not an IT topic, it is
an important input for the definition of the
IT target picture in the subsequent step.
Figure 4: Basic steps for enabling the IT to support future Industry 4.0-based business models
© Capgemini Consulting 2016
What digital initiatives do I have
today and how should they be
consolidated in the future
Create digital strategy and implementation roadmap
What is the current status of the
IT in my organization
Where should the IT be in
3-5 years / target picture
Which initiatives should I
kick off to reach the target
picture
Continuous alignment of digital & IT strategy
Digital Strategy
IT Strategy
Implications of Industry 4.0 for CIOs14
4.2 Where should the IT be in
3-5 years / target picture?
In this step the target picture of the IT is
defined, i.e. where should the IT be in 3
to 5 years.
Since many requirements and priorities
come from the business, it is crucial
to involve both business and IT in
the definition of the target picture.
Furthermore, this ensures acceptance
of the target picture by the business and
lays the foundation for acceptance of the
initiatives in the subsequent step.
When defining the target picture, it
should be borne in mind that the IT
will need to serve both “traditional”
requirements as well as “new” ones.
For instance, the IT organization needs
to cope with novel and innovative
technologies while reliably providing
commodity services (bimodal IT).
Reaching the right balance between
fulfillment of “traditional” and “new”
requirements is crucial to position IT as
an enabler with high strategic value
while ensuring business continuity.
4.3 Which initiatives should I kick
off to reach the target picture?
In this step, initiatives are identified
to realize the transformation from the
current status to the target picture. The
initiatives are prioritized and organized in
a roadmap. After this step, first initiatives
can be kicked off.
We recommend starting with “low-
hanging fruit”, i.e. starting with
initiatives that create immediate
benefits or that mitigate risks. To be
able to identify the low-hanging fruit, a
detailed roadmap with prioritized
initiatives including investment and
time planning is needed.
Proper involvement and buy-in of
different stakeholders from business
and IT is a prerequisite for a successful
transformation. Therefore, change
management needs to be an integral
part of the transformation journey
and needs to be started together with
low-hanging fruit initiatives.
Summary
Industry 4.0 is changing how companies do business and thus is placing new demands on
IT departments. By transforming their IT departments, CIOs can enable them to better cope
with current and future requirements. This avoids the shift of budgets and competencies from
IT to businesses, and it can position IT as a key enabler for organizations.
15
About Capgemini Consulting
Capgemini Consulting is the global strategy and transformation consulting
organization of the Capgemini Group, specializing in advising and supporting
enterprises in significant transformation, from innovative strategy to execution and
with an unstinting focus on results. With the new digital economy creating significant
disruptions and opportunities, our global team of over 3,600 talented individuals
work with leading companies and governments to master Digital Transformation,
drawing on our understanding of the digital economy and our leadership in business
transformation and organizational change.
Find out more at:
www.de.capgemini-consulting.com
About Capgemini
With 180,000 people in over 40 countries, Capgemini is one of the world’s foremost
providers of consulting, technology and outsourcing services. The Group reported
2014 global revenues of EUR 10.573 billion. Together with its clients, Capgemini
creates and delivers business, technology and digital solutions that fit their needs,
enabling them to achieve innovation and competitiveness. A deeply multicultural
organization, Capgemini has developed its own way of working, the Collaborative
Business ExperienceTM
, and draws on Rightshore®
, its worldwide delivery model.
Learn more about us at
www.de.capgemini.com
The information contained in this document is proprietary. ©2016 Capgemini.
All rights reserved. Rightshore®
is a trademark belonging to Capgemini.
Authors:
Dr. Jens Giere
jens.giere@capgemini.com
Enrico Urbitsch
enrico.urbitsch@capgemini.com
Christopher Köszegi
christopher.koeszegi@capgemini.com
Dr. Leonardo Weiss Ferreira Chaves
leonardo.weiss@capgemini.com
Matthias Mohn
matthias.mohn@capgemini.com
Dr. Guido Kamann
Vice President
+49 151 4025 2115
guido.kamann@capgemini.com
Dr. Leonardo Weiss Ferreira Chaves
Managing Consultant
+49 151 4025 1135
leonardo.weiss@capgemini.com
For more information contact:

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Implications of Industry 4.0 for CIOs

  • 3. Abstract Industry 4.0 is the name of the next industrial revolution which is fueled by the advancement of digital technologies1 . It is dramatically changing how companies engage in business activities. As a result, the disruptive nature of Industry 4.0 demands a reassessment of the requirements for IT. On the one hand, there is the possibility that the responsibilities of Chief Information Officers (CIOs) could be taken over by other executives such as the Chief Digital Officer (CDO) or the Chief Technology Officer (CTO). On the other hand, this recent development creates entirely new perspectives for positioning themselves and their IT departments within the business. The impact of digital technologies is reaching a magnitude at which IT is considered a substantial business driver, potentially placing CIOs in the driver’s seat. 1 Capgemini (2014) Industry 4.0 – The Capgemini Consulting View. Sharpening the Picture beyond the Hype.
  • 4. 1. Industry 4.0 is causing changes in the way companies do business Disruptive technologies are appearing at a greater number and variety in less time and are adopted more comprehensively and much quicker than ever before. For instance, while it took the social network Facebook 4 years to reach 100 million users2 , the text messaging service WhatsApp reached the same mark after 2 years3 . As another example, it took Amazon less than 10 years to turn their web services into a 6 billion4 dollar business by deploying the transfor- mational trend of cloud computing. As recently as 2010, cloud computing was labeled as a hype and buzzword. Today, however, three of the nine leading companies on Forbes’ Most Innovative Companies List also occupy a leading market position in cloud computing5 . First of all, this disruptive development is affecting WHAT companies are doing, what they are producing and what they are selling. Added value is now being generated not only based on core products, but also through information- driven services developed on the basis thereof. As a result, smart services and products are enabling innovative business models and creating new revenue streams and growth potential. In addition, digitization and automation have a vast impact on HOW companies are operating and producing. Smart supply chains and smart factories are generating high potential for efficiency gains. Agile collaboration networks are increasing flexibility and allowing businesses to offer customized services and products in any market. Furthermore, production-related information is providing the foundation for achieving data-driven operational excellence. Figure 1 gives examples of new require- ments for IT that result from the scenarios mentioned above. Figure 1: Examples for smart services, products and supply chain © Capgemini Consulting 2016 Situation Solution Implications for IT Smart services Smart products Smart supply chain “From outdoor lighting manufacturer to data provider”  Street lamps have been commoditized Differentiation based on core product increasingly hard to achieve Limited opportunities to extend market share within core market    Product enhancement by integrating a module to record road conditions Module enables tracking of traffic load and volume data Selling integrated and analyzed data to private companies or the public sector opens up new market opportunities Evolving business model from product-based to service-based     Systems need to be capable of automatically integrating, processing and analyzing huge amounts of data IT must fulfill demands of service business in terms of speed and reliability  “Supply chain efficiency based on smart tracking solutions”  Strong price competition in logistics sector High pressure to increase efficiency Customers demand frictionless transportation and transparency at each step of the supply chain    Increasing supply chain transparency based on GSM and RFID technology Cargo data (e.g. location, temperature, humidity) are monitored and integrated into alert system Immediate detection of irregularities enables direct intervention and launch of countermeasures in real-time    Comprehensive integration of tracking hardware and software tools into system landscape required Analytics infrastructure needs to be implemented  “Connected cars for improved satisfaction and after-sales”  Automotive market is highly competitive After-sales market offers growth potential and new revenue streams for OEMs Customer satisfaction identified as the main trigger for after-sales success    Installation of sensors in cars to establish connection to data management system, analysis server and support team Customized app provides interface between all parties and case handling system Advanced warning of potential vehicle malfunction, avoidance of vehicle downtime, reduction of accidents and increase of fuel efficiency lead to increased customer satisfaction    Applications and infrastructure have to support product IT in connected cars Matching of car IT and corporate IT needs to be ensured  2 International Business Times (2012) A Timeline Of Facebook History: From Fledgling Startup To $114 Billion Giant. http://www.ibtimes.com/timeline-facebook-history-fledgling-startup-114-billion-giant-699093. 3 Statista (2015) - http://de.statista.com/statistik/daten/studie/285230/umfrage/aktive-nutzer-von-whatsapp-weltweit/ 4 Business Insider (2015) Amazon just revealed it has a profitable, 6$ billion beast of a business. 5 Forbes (2015) The World’s Most Innovative Companies. Implications of Industry 4.0 for CIOs04
  • 5. 2. Industry 4.0 is changing companies’ IT landscapes The changes that businesses are undergoing due to Industry 4.0 are associated with considerable implications for IT departments. They have to satisfy two fundamentally different sets of requirements. On the one hand, they have to maintain traditional IT systems, whereas on the other hand product and service-related IT is becoming increasingly relevant. If CIOs manage this bimodality successfully, they will have the chance to become major strategic players and act as equivalent counterparts at the board level. However, in our work with clients, we have noted that business departments are increasingly tending to set up a shadow IT that bypasses internal IT departments. This development threatens the relevance and budgets of IT departments and will eventually diminish the influence and importance of CIOs. 2.1 IT departments often cannot fulfill new requirements IT departments often fail to fulfill the needs driven by the Digital Trans- formation. Existing organization and governance models together with the traditional skills and mindset of the employees are no match for these new business requirements in terms of speed and quality. In many cases, it takes significantly more time for requested services to be provided by the internal IT in comparison to external service providers. If provided internally, the services are not always delivered in the desired quality, leading to time and budget-consuming rework cycles and iterations. The reasons for the growing discrepancy between business and market require- ments and IT service delivery capabilities are similar in most industries. In many cases, IT management is lacking a clear strategic vision and thus is not fully committed to the new requirements. In addition, we have observed that in most companies, IT management and staff are busy with their daily business and cannot spend time and resources on innovative and strategic topics. Furthermore, when looking at the current IT departments, we see a lack of the digital skills required to understand business needs accurately. Moreover, HR departments often struggle to cope with the increased competition on the market for hiring digitally skilled and experienced experts. Finally, long- established practices and a grown IT organization have led to time-consuming internal processes and guidelines that have to be adhered to. 2.2 IT service providers compete with IT departments and drive the establishment of shadow IT Within this environment, the pressure from well-known external service providers and innovative startups focusing on sensor data as well as information-driven business models is growing and taking on speed. The market is often much faster than internal IT departments to embrace and provide the latest technologies and features in a stable and reliable manner. Startups are searching for niches to occupy in order to quickly gain market share and attention. On top of that, established IT players with innovative and committed leadership are turning around their entire business models and pinning everything on the opportunities that Industry 4.0 is opening up. 2.3 Industry 4.0 drives the development of shadow IT As a consequence, the business often bypasses internal IT departments. As our IT trends study6 reveals, business departments are responsible for a continually growing number of major technologies and IT expenditures. They have already taken over responsibility for certain parts of the IT budget in 62.4% of the companies. The growing importance of advanced technology (applications, infrastructure and data) as the game changer for Industry 4.0 means that at 28.2% of the participating companies the requirements of the business units are not in line with existing company standards and thus cannot be realized by IT. 22.4% mention that the corresponding expenses are not part of the IT budget and 12.9% point out that IT cannot deliver in time. See Figure 2 for further reasons for IT spending by businesses. 6 Capgemini (2015) IT trends study 2015. Digitization gives collaboration between business and IT a new quality. Figure 2: Reasons for IT spend by the business © Capgemini Consulting 2016 62.4 % In of the companies, the responsibility for certain IT expenditures has been transferred to the business. Reasons for IT expenditures by businesses: 28.2% of the CIOs Requirements aren‘t in line with the company standards and thus cannot be realized by IT 22.4% of the CIOs Expenditure is not part of IT budget 12.9% of the CIOs IT cannot deliver in time 7.1% of the CIOs No statement n = 85 CIOsCapgemini IT trends study, 2015 3.5% of the CIOs Don’t know 05
  • 6. Examples from projects and discussions with our clients show how businesses are circumventing IT in order to obtain required services in due time and quality. At an insurance company, for instance, the marketing division ordered public cloud servers to support a short-term marketing campaign to benefit from instant service deployment and pay- per-use pricing models. In another example, leading engineers at a global manufacturing company store sensitive data and documents at a public cloud storage provider due to increased usability and faster data and service provisioning7 . Furthermore, the product IT of one manufacturing company repeatedly buys CPU power and storage for hosting their own applications to evade the many internal barriers and gain easier access to the latest technologies. 2.4 Consequences for the CIO CIOs could experience a reduction of their IT budget, which makes them less effective in executing investments to support the business. Additionally, CIOs could lose the transparency of technology expenditures in the business departments. This development leads to an increasing establishment of shadow IT structures, which will ultimately result in a loss of governance. Increased risks for IT security and business continuity are to be expected if IT decisions are not evaluated, keeping the respective company guidelines and policies in mind. IT security as an overarching initiative with companywide impact has to be governed and steered centrally by an empowered and knowledgeable IT department. Furthermore, a lack of central coordination and decision making leads to the loss of synergies in the fields of IT sourcing (buying power), IT architecture, infrastructure and internal skills and capabilities. Additionally, the uncoordinated and often unevaluated use of silo technologies or applications leads to increasing complexity of the companies’ IT landscapes. This complexity becomes harder to handle with the existing resources and capabilities. Finally, IT services procured by businesses are not tracked as IT costs. As a consequence, financial controlling is affected, ambiguous cost allocation occurs and the IT budget and areas of responsibility get blurred. 7 Capgemini Consulting (2015) - Securing the Internet of Things Opportunity: Putting Cybersecurity at the Heart of the IoT. Implications of Industry 4.0 for CIOs06
  • 7. When we talk with our clients about the implications of Industry 4.0 and the respective role of IT, we regularly arrive at a key question: What are the levers for our IT to tackle the arising Industry 4.0 challenges? To guide our clients in this question and the IT-related opportunities and challenges of Industry 4.0, we have developed a holistic framework specifically for CIOs and IT managers (cf. Figure 3). It captures three perspectives: The overall IT strategy and governance perspective, the business demand perspective and lastly the IT supply perspective. Each perspective helps to analyze the individual building blocks of the organization’s IT and to identify opportunities, challenges and possible levers for the IT. Using three Industry 4.0 real-life use cases, we illustrate individual IT challenges from each perspective in the following sections. Figure 3: Capgemini’s IT framework for Industry 4.0 © Capgemini Consulting 2016 IT innovation IT security Business IT alignment IT sourcing IT skills and competencies IT infrastructure IT applications and architecture IT project and service portfolio IT organization and governance IT vision and value proposition IT supplyBusiness demand IT strategy and governance 3. Levers to tackle challenges arising from Industry 4.0 07
  • 8. Data Analysis 010010001000100100010100100010001010010001000100100010100100010001 00010001010010001000100100010100100010001 00010001010010001000100100010100100010001000101001000 Speed Accelaration Pollution Maintenance Fuel Network Connection status 27 27 45 87 73 Data Analysis 010010001000100100010100100010001010010001000100100010100100010001010010001000100100010100100010001 00010001010010001000100100010100100010001 00010001010010001000100100010100100010001000101001000 Speed Accelaration Pollution Maintenance Fuel Network Connection status 27 27 45 87 73 Implications of Industry 4.0 for CIOs08
  • 9. 8 Capgemini (2014) Industry 4.0 - The Capgemini Consulting View. Sharpening the Picture beyond the Hype. © Capgemini Consulting 2016 IT strategy and governance perspective Case study A manufacturer of outdoor lighting solutions wants to enrich its products by integrating sensors to record road conditions. The collected data and analysis of traffic would then be marketed to companies and public authorities. This approach enables an entirely new business model and value streams but creates several challenges from an IT strategy and governance point of view. Challenges IT vision and value proposition IT organization and governance Levers Successful companies address challenges in the IT strategy and governance domain by selecting from a well-suited set of initiatives. Depending on their individual point of departure, these initiatives can include: Creation of a clear overarching IT vision and roadmap to distinguish which digital initiatives to pursue Formation of top-down governance and clear organizational principles Establishment of dedicated digital committees and new organizational roles such as the Chief Digital Officer (CDO) in order to make the ambition for the transformation visible and assist in the clarification of roles and responsibilities in digital initiatives The current vision and value proposition of the manu- facturer’s IT does not cover the tools and capabilities needed to gather and analyze the large amount of data resulting from the sensors. The predominant role of IT has to shift to realize the endeavor and support the new business strategy. Consequently, the IT organization is missing a clear future vision and value proposition, making it unclear which initiatives to prioritize. From an organizational perspective, it is unclear if roles and responsibilities for sensor data analytics should be built up internally or outsourced. This is because inefficient coordination mechanisms can inhibit the cost-efficient and fast realization of the new business model. Furthermore, the question arises as to which extent elements of the IT should be centralized and decentralized and which governance mechanisms should be established. Digital Transformation is highly dependent on clear top-down governance. An uncoordinated array of bottom-up initiatives will block the path towards Industry 4.08 . “ ” 09
  • 10. Implications of Industry 4.0 for CIOs10
  • 11. 9 Capgemini (2014) Industry 4.0 -The Capgemini Consulting View. Sharpening the Picture beyond the Hype. © Capgemini Consulting 2016 Business demand perspective Case study An automotive manufacturer intends to offer new value-added services enabled by data collected from sensors and network devices installed into cars. These services range from increased car safety features, infotainment systems up to the connection of the car to smart phones and smart watches to monitor and control the car. From the business demand perspective, the delivery of these new data-driven business models and services impacts the manufacturer’s IT in several ways and creates challenges. Challenges Business IT alignment IT project and service portfolio Levers Several levers are available to address the challenges from the business demand perspective. Major levers include: Reduction of organizational boundaries between business and IT, utilizing organizational transformation mechanisms Establishment of a thorough project and service portfolio in close collaboration between business and IT as well as design of flexible IT budgets to accelerate the creation of innovative IT services Creation of an IT innovation management process and culture in parallel to the cost-efficient IT operation through transformation initiatives The business units of the manufacturer have always seen the IT unit as a supplier of standardized IT services to support their processes. However, the development of new data-driven services for connected cars makes a closer collaboration between business and IT necessary and requires them to become true partners. The vast amount of potential new IT services to support connected cars makes it difficult for the manufacturer to prioritize its IT project and service portfolio. Both outcome-based and cost-based investment decisions have to be considered. IT innovation On the one hand, the manufacturer’s product development unit expects IT to deliver connected car software prototypes for fast time to market. On the other hand, cost-efficient IT operation is required by the other business units. This dualistic role to provide IT commodities as well as innovative IT services with high-value contributions is extremely challenging for IT. Especially the separation of business and IT functions we often witness today will prove to be a true show stopper for Industry 4.09 . “ ” 11
  • 12. Data Analysis 010010001000100100010100100010001010010001000100100010100100010001 00010001010010001000100100010100100010001 00010001010010001000100100010100100010001000101001000 Quantity No of items Production cost Quality Raw products Defects Connection status 27 27 45 87 73 56 44 50 RFID Implications of Industry 4.0 for CIOs12
  • 13. 10 Capgemini (2014) Information Security Benchmarking study. © Capgemini Consulting 2016 IT supply perspective Case study A multinational logistics company aims to offer its clients superior transparency in their supply chain. Using RFID and modern telecommunication technologies, cargo data such as location, temperature, humidity and acceleration are to be monitored in real-time. Using an alert system, the logistics company will be informed about irregularities and can initiate countermeasures in real-time. In order to realize the Industry 4.0 service, entire new processes are needed from an IT supply perspective and have to be supported by information and data streams. Challenges IT sourcing IT skills and competencies To enable real-time supply chain transparency, the IT organization of the logistics company has to rethink its sourcing mix to account for the efficiency, effectiveness, quality and flexibility needed to provide traditional and innovative IT services. There is also a need for new partners, as traditional partner management strategies no longer apply. The logistics company does not have in-depth skills and competencies in key areas, such as data analytics, to deliver real-time supply chain transparency services. As the resource market is strongly competitive, it is difficult to obtain access to talent and to build up and secure the skills to deliver and develop the novel Industry 4.0-related IT services. IT infrastructure Scalable and high-capacity storage systems and highly reliable networks to create the infrastructure for handling real-time data streams in a smart supply chain are a big challenge for the logistics company. IT security IT applications and architecture In order to enhance supply chain transparency, the breadth and volume of communication devices, network connections and data sharing is increasing. This enlarges the IT security attack surface. Furthermore, in the context of increasing quantity and severity of cyber attacks, it is especially notable that 80% of companies consider current and former employees as the main source of security incidents10 . From an IT application and architecture perspective, digital platforms that span different business entities are a key element to utilize data generated in a smart supply chain. This requires the logistics company to rethink its IT application landscape. This is because the accelerating change of products, services, and business processes within and in the environment of the logistics company is reducing the life span of IT applications. Levers In order to meet the challenges from the IT supply perspective, several levers can be applied, which include: Generation of both long-term strategic partnerships and short-term relationships in the area of IT sourcing, centered on agility and innovation and combined with suitable governance mechanisms Analysis and reframing of existing IT competency models and skill management systems, including career paths for subject matter experts to attract high potentials from the labor market Establishment of an appropriate degree of information security by securing data, networks, devices and applications and forming a security awareness culture in the entire organization Creation of an Industry 4.0 IT architecture which considers connectivity, data management, service orchestration and cloud governance to address IT application and IT infrastructure challenges 13
  • 14. 4. How can the IT better support future Industry 4.0 based business models? Considering the many implications for IT shown in the last chapter, one might wonder what the best solution for one’s own company is. Experience shows that solutions which might be good for one company are not necessarily good for another – there is no “one size fits all” solution. However, we have identified a set of recommendations that help companies avoid common pitfalls in each step of their transformation. In general, the transformation consists of three steps: analyze the current situation, define the target picture, and create a roadmap with initiatives needed to reach the target picture (cf. Figure 4). The grey boxes on the bottom of the picture show steps which should be carried out by the business and which serve as an input for the definition of the IT target picture. 4.1 What is the current status of IT in my organization? In this step, the current status of IT is analyzed and documented. To properly set the focus of the analysis, we recommend defining top-down guiding principles for the transfor- mation by both business and IT. In other words, the focus of the analysis should be derived from strategic goals. These guiding principles will also be helpful in later steps when defining the target picture and prioritizing initiatives. For all steps of the transformation, it is crucial to get top management sponsoring combined with a bottom-up approach to ensure high acceptance. This needs to be set up at the beginning of the transformation and operationalized during the subse- quent steps. In parallel to the first step, we recommend creating a target picture for consoli- dating digital initiatives. Even though this is a business and not an IT topic, it is an important input for the definition of the IT target picture in the subsequent step. Figure 4: Basic steps for enabling the IT to support future Industry 4.0-based business models © Capgemini Consulting 2016 What digital initiatives do I have today and how should they be consolidated in the future Create digital strategy and implementation roadmap What is the current status of the IT in my organization Where should the IT be in 3-5 years / target picture Which initiatives should I kick off to reach the target picture Continuous alignment of digital & IT strategy Digital Strategy IT Strategy Implications of Industry 4.0 for CIOs14
  • 15. 4.2 Where should the IT be in 3-5 years / target picture? In this step the target picture of the IT is defined, i.e. where should the IT be in 3 to 5 years. Since many requirements and priorities come from the business, it is crucial to involve both business and IT in the definition of the target picture. Furthermore, this ensures acceptance of the target picture by the business and lays the foundation for acceptance of the initiatives in the subsequent step. When defining the target picture, it should be borne in mind that the IT will need to serve both “traditional” requirements as well as “new” ones. For instance, the IT organization needs to cope with novel and innovative technologies while reliably providing commodity services (bimodal IT). Reaching the right balance between fulfillment of “traditional” and “new” requirements is crucial to position IT as an enabler with high strategic value while ensuring business continuity. 4.3 Which initiatives should I kick off to reach the target picture? In this step, initiatives are identified to realize the transformation from the current status to the target picture. The initiatives are prioritized and organized in a roadmap. After this step, first initiatives can be kicked off. We recommend starting with “low- hanging fruit”, i.e. starting with initiatives that create immediate benefits or that mitigate risks. To be able to identify the low-hanging fruit, a detailed roadmap with prioritized initiatives including investment and time planning is needed. Proper involvement and buy-in of different stakeholders from business and IT is a prerequisite for a successful transformation. Therefore, change management needs to be an integral part of the transformation journey and needs to be started together with low-hanging fruit initiatives. Summary Industry 4.0 is changing how companies do business and thus is placing new demands on IT departments. By transforming their IT departments, CIOs can enable them to better cope with current and future requirements. This avoids the shift of budgets and competencies from IT to businesses, and it can position IT as a key enabler for organizations. 15
  • 16. About Capgemini Consulting Capgemini Consulting is the global strategy and transformation consulting organization of the Capgemini Group, specializing in advising and supporting enterprises in significant transformation, from innovative strategy to execution and with an unstinting focus on results. With the new digital economy creating significant disruptions and opportunities, our global team of over 3,600 talented individuals work with leading companies and governments to master Digital Transformation, drawing on our understanding of the digital economy and our leadership in business transformation and organizational change. Find out more at: www.de.capgemini-consulting.com About Capgemini With 180,000 people in over 40 countries, Capgemini is one of the world’s foremost providers of consulting, technology and outsourcing services. The Group reported 2014 global revenues of EUR 10.573 billion. Together with its clients, Capgemini creates and delivers business, technology and digital solutions that fit their needs, enabling them to achieve innovation and competitiveness. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business ExperienceTM , and draws on Rightshore® , its worldwide delivery model. Learn more about us at www.de.capgemini.com The information contained in this document is proprietary. ©2016 Capgemini. All rights reserved. Rightshore® is a trademark belonging to Capgemini. Authors: Dr. Jens Giere jens.giere@capgemini.com Enrico Urbitsch enrico.urbitsch@capgemini.com Christopher Köszegi christopher.koeszegi@capgemini.com Dr. Leonardo Weiss Ferreira Chaves leonardo.weiss@capgemini.com Matthias Mohn matthias.mohn@capgemini.com Dr. Guido Kamann Vice President +49 151 4025 2115 guido.kamann@capgemini.com Dr. Leonardo Weiss Ferreira Chaves Managing Consultant +49 151 4025 1135 leonardo.weiss@capgemini.com For more information contact: