Outsourcing BPO Services New York has traditionally been viewed by the corporate sector as a means to cut down costs and improve productivity. However, in the current era, Technologies such as big data, cloud computing, RPA, website analytics, and social media networks have a crucial role to play in this transformation.

1. How Technology is
changing the Face of
BPO Services in
New York?

2. Technology has had a great impact on almost
every single company and industry in the New
York, US. Over the past decades, the progress of
technology has had an ever-lasting impact on the
way business processes.

3. BPO Solutions
Business Process Outsourcing Solutions has traditionally been
viewed by the companies as a means for businesses to improve
profitability, reduce time, cut down costs and increase efficiency.
However, in recent years, there has been a remarkable
transformation, where Business Process Outsourcing services
emerged as a value proposition taking center stage.

4. Many call centers or BPOs have implemented new
procedures & policies to increase their performance in the
future.
The focus of this modification includes –
 Reducing overhead
 Increasing agent productivity
 Improving customer satisfaction

5. Technologies such as cloud computing, Big Data, Social Media networks and
website analytics have a great role to play in this transformation. Different
industries or sectors across the New York, US rely on outsourcing business
process to keep their companies running smoothly.

6. These are distinct ways in which new
technologies has changed the scenario
of BPO Services New York:
▫ Automated Systems
▫ Power of Big data and analytics
▫ Supremacy of Cloud Computing
▫ Power of Varied Platforms to reach
customersYour audience will listen to
you or read the content, but won’t do
both.

7. As compared to the old
customers, today’s customers
are advanced and tech-
savvy. The growing
impatience and hatred for
waiting time have triggered
the preference of automated
systems.
Automated Systems
Technology in this scenario
has bought a lot of comfort to
both customer and business
as these automated solutions
help the customers to resolve
many common queries in a
very short period of time.
Growing leading-edge
technology and its effect on
the BPO consultants New
York allows a clear
understanding of the
operational tasks and
challenges.

8. Automated Systems
 The Automated Systems has helped
new firms to save their resource, time
and concentrate on issues and also
address disgruntled clienteles,
common queries are resolved through
the new system. It has helped to
improve customer satisfaction and
high efficiency, which has made it a
win-win situation for both the call
center and the client.
 Robotic process automation has emerged
as a new trend in Business Process sector
contributing high-value creation with
considerable cost savings and faster time-to-
value.

9. Power of Big data and analytics
Real-time business intelligence is a critical line and a unique approach to data
analytics that can clearly define competition and enable companies to retain or
reach a desirable position. Data metrics and modern tools to embrace and
deliver related strategies will continue to emerge in the future. In short, big data
and analytics are adding a great value to the present business model and future
growth.

10. Supremacy of Cloud Computing
The world of new technology- cloud-based
computing has made the process of storage
more and more organized, while data sharing
and retrieval has become fast and simple.
Companies stay competitive by managing,
processing and moving data to the cloud, thus
eliminating the need for unnecessary storage
and space, while also reducing the huge
consumption of energy.

11. Supremacy of Cloud Computing
 Cloud computing is both cost-effective
and economical in terms of
arrangement and infrastructure. Cloud-
based technology will be the biggest
facilitator to BPO service US providers
in building industry-specific
proficiencies and solutions, doubling
the benefits of outsourcing. With these
services facilitating real-time sharing
of information, data, & software
services, BPO companies New York
can lower costs and improve efficiency
by switching directly to cloud
computing.

12. “
Power of varied Platforms
to reach customers
Gone are the days where the oldest mode of communication like emails and phone calls dominated
the lines of communication between businesses, vendors, and customers. Today, gradually effective
communication channels, such as instant messengers, social networking platforms, mobile apps and
video calls have gained the right motion. The new development in communication technology is
embraced rapidly to facilitate easy and fast resolutions to queries.

13. The introduction of new technology trends has truly changed the face of
BPO service providers, as they started to bring solutions which can
modernize undertakings. Different industries have diverse demands for
security & compliances, technology can play a significant role to
implement the required controls and providing the reports of compliances
to avoid any compromises to the data & information.

14. BPO
Industry
Insights
The global marketplace for Business
Process Outsourcing Sector is projected
to reach US$262.2 Billion by 2022 driven
achieved by outsourcing administration,
back-office and the availability of new
generation technologies like big data
analytics, process automation, cloud
services such as BPaaS, & embedded
analytics-based BPO.
The United States of America signifies
the largest market worldwide; however,
Asia-Pacific ranks as the fastest growing
market. India and the Philippines
continue to be the most lucrative
destinations for BPO services.

15. Overall, technology has also been mostly contributing to the changing face of new call centers.
Companies that have a competitive edge in the current business scenario are the ones that
leverage the power of technology. The future of the BPO Sector is dependent upon flexibility
and the enthusiasm to adapt to new growth and technology drivers.
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