The document describes an HR recruitment process and training procedures. It outlines the recruitment steps of placing ads, reviewing applications, interviewing candidates, and providing training to chosen candidates. It then details a new task training procedure involving 6 steps: focusing on the customer, conducting a walkthrough, demonstrating in real time, having the trainee perform, providing feedback, and repeating until proficiency is achieved. Finally, it lists different types of training provided like sales, vehicle production, cashier, and management training and benefits of preventative maintenance.

1. HR

2. Recruitment Process
• Ads placed in Newspapers and Online Portals
• Applications Reviewed
• Potential candidates called for interview
• Chosen candidates given training(External
trainers)

5. Training & Development
• New Task Training Procedure
• Step 1: Customer Focus
• Connect whatever activity needs to be performed back to the customer.
• Achieve understanding of the level of proficiency needed to satisfy customer expectations.
• Step 2: Conduct Walk-through
• Go over all the steps necessary to perform the activity correctly, utilizing whatever equipment is
involved.
• Clarify the most critical parts of this activity.
• Step 3: Show in Real Time
• Perform the task correctly, meeting all the standards required.
• Ask questions of the person being trained to determine his or her understanding.
• Step 4: Trainee Performs
• Trainee performs the activity while being observed by the trainer.
• Step 5: Give Feedback
• Provide both positive and corrective feedback on what was observed.
• Step 6: Repeat
• Continue Steps 4 and 5 until the person being trained is performing that activity perfectly.
• Ideally, the person should be able to complete the task correctly three times in a row before being
considered trained on that procedure.

6. • Sales Training for Customer Service Advisor
• Vehicle Production Training
– Vacuums
– Drivers
– Prep/Mitt Washers (if applicable)
– Dry-Off
– Express Detail Services
– Professional Detailing
• Cashier Training
• Management Training
– Leadership, communication and motivation skills
– Creating and promoting a team atmosphere
– Utilizing labor and resources effectively
– Controlling product and chemical usage and costs
•

7. • Implementing an effective preventive
maintenance program will keep your new
equipment
• warranty compliant, will extend the life
expectancy of all your equipment, and generate
an
• estimated 12% to 18% cost savings over a
reactive maintenance program,* keeping your
bottom
• line in check

8. • Improve employee – customer relations
• Gain commitment and accountability from
employees
• Generate awareness and understanding
among employees
• Improve efficiency and profitability