Strategic approach to learning and development efforts that aligns with the business and produces measurable results.

1. Business Learning Strategy Supporting Business through Learning Effectiveness Nick DeNardo David Nichols Robert Flores

3. Learners want to apply new skills 15% 70% 15% Source: Brinkerhoff – Success Case Method Did not try Attempted behavior, but failed Sustained behavior change

4. Learning comes from doing 70% 20% 10% Training Environment Business Environment On-The-Job Self-Learning Training

5. Poorly designed learning fails to challenge learners >50% Source: Knowledge Factors Info already known by learners

7. Anatomy of an Initiative It is just not that easy. The black arrow represents significant effort. Objective Business Results

8. Performance Model But there are actually three primary drivers of high performance We typically approach performance as the presence of, or gaps in, skills & knowledge Source: Corporate Leadership Council research Clarity Know what matters most Commitment Want to do it Capability Able to do it

9. Anatomy of an Initiative The first step is to prepare the people and infrastructure. Business Results People Ready Critical Behaviors Infrastructure Ready Objective

10. Obstacles to Sustained Performance Adapted from Vision Deployment Matrix – developed by Daniel Kim Efforts to prepare people that originate from the bottom are more costly and less likely to achieve sustained change. Efforts cascading from the top are more cost effective and produce better more sustainable results Events: Critical Behaviors Patterns: Critical Behaviors Mental Models Organizational Forces (Systems and Structures) Vision

11. Organizational Forces The processes used to recruit and develop associates and leaders The processes used to reward associate and leader performance The explicit articulation of desired business outcomes and the approach that is being taken to achieve those outcomes The number of organizational levels, span of control and decision making procedures The processes and procedures used to get work done (designing, developing and delivering products & services) The values, style, mindset and norms which underlie how people work together and think about their work; commonly held beliefs about how the organization is and should be operating The processes and procedures used to comply with industry regulations and conduct business ethically Structure Rewards Culture Talent Processes Business Process Strategy Compliance Individual and group performance is impacted by a set of organizational forces

12. Business Alignment Process Business Results Structure People Ready Critical Behaviors Infrastructure Ready Rewards Culture Talent Processes Business Process Strategy Compliance Objective

17. Strategic Learning Program Pilot Phase (repeat until desired change occurs) Step 1: Business Alignment Process Step 2: Program Planning and Development Step 3: Implementation Step 5: Full Scale Implementation: Ongoing Monitoring and Evaluation Step 4: Evaluate and Adjust Attempted Behaviors On-the-Job Environment 1 2 3 4 5 Business Alignment Process Plan & Develop Implement Organizational Alignment L&D Solutions Infrastructure Alignment Sustained Behaviors Business Results

18. High Performance Organization Organizational Forces Aligned Structure Rewards Culture Talent Processes Business Processes Strategy Compliance Learning & Development ILT E-learning VILT Special Projects Role Modeling Many others Knowledge Management Intranet Books Reference Videos Communities Social Networking Performance Support Phone Support Online Help Job Aids Performance FdBk Coaching Mentoring Efforts to drive performance from L&D efforts alone are not as effective as those interconnected to the rest of the organization.

21. Evaluating Behavior Change Organization prepared for change supported with quality L&D solutions Lower Training Intervention Higher Degree of behavior change Time away from training Hawthorne effect Organization not prepared

22. Program Evaluation Methodologies Attempted Behaviors On-the-Job Environment Level 1 Evaluations – Reactions Online Surveys Paper-based Surveys Focus Groups Group Discussions Pulse Checks Level 2 Evaluations – Learning Pre/Post Tests Performance Based Tests Peer to Peer Feedback One-on-one Interviews Group Assessments Level 3 Evaluations – Behavior Change Observations Self-Assessments Leader Evaluations Tracking Tools Interviews Level 4 Evaluations – Business Results Data Analysis Reports Data mining Existing Reports Business Alignment Process Plan & Develop Implementation Organizational Alignment L&D Solutions Infrastructure Alignment Sustained Behaviors Business Results

23. When/Why to Evaluate Demonstrated Capabilities Training Activities Business Results Level 1 Level 2 Level 3 Level 4 Training Focus (consumption) Business Focus (impact) Demonstrated Capabilities Transformational Change Skill Building Awareness Program Goal: Transformational Change