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Delivering better results, faster bottom-up  Alexander Hillenbrand Managing Partner May 2011 Discussion support slides
The biggest CEO challenge is to bridge the strategy-results gap… “Our company is embarking on a new phase of growth.  How can I rapidly align my managers to the new strategy and drive home the  game changing actions  required?” “Our company is transforming to meet future needs.  How can I infuse our organization with new capabilities, step-change process improvements and true  inter-functional collaboration  to win the future?” “We need a stronger follow-through to deliver results after adopting a new strategy and organizational focus.  How can I deepen managers’ understanding of the company from an investor perspective  and get them to act in line with  TSR?” Typical CEO challenges/needs:
… also referred to as the  knowing-doing gap. Want people to … understand Want people to… do ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Photo: http://www.gembapantarei.com/2010/11/how_to_drive_fear_and_inaction_out_of_organization.html
The most common approaches are top-down & “telling” in essence…
… which works well in the first phases of the “change path”… fragen Rough Planning:  2. Generating Motivation Detailed Planning:   3. Qualification &  Cooperation Realization of Measures:   4. Commitment 5.  Continual Support:  Internalizing (Performance) Time Productivity, Motivation Change Initiation:  1. Create Awareness Original  Performance Level Learning Saying Questioning (oneself) Hearing, Seeing and Reading   Source: Tata Interactive Systems GmbH
… but can lead to unintended results in the later phases… Different understanding.. … different directions. => leading to frictions between functions that ought to cooperate Force-feeding views to people that have been hired to think for themselves. => Leading to change resistance. Image: http://www.seantis.ch/blog
… where results are better & quicker with employee-driven “discovery”. Letting valuable managers discover bad and good approaches on their own terms increases their ownership and propensity to act on their plans. => Resulting in a motivational and inspirational atmosphere and a “can-do” culture. image: http://pixdaus.com/single.php?id=75833
When the employee decides to act, on the right things, results happen. The key to action is  for each to resolve his/her goal,  belief, feeling, value conflicts. Photo: http://www.gembapantarei.com/2010/11/how_to_drive_fear_and_inaction_out_of_organization.html
Our Behavior Change Path helps bridge the gap and find alignment Participants currently do… Therefore, participants  will do… Exposure to the “The Practice Company” Event & Process Makes them: -view…from common perspective -think… -believe… -feel… -know… -choose  interpretations role models state of mind Because they currently: -view…from their perspective -think… -believe… -feel… -ignore… -follow directives -follow role models -have a state of mind Photo: http://www.gembapantarei.com/2010/11/how_to_drive_fear_and_inaction_out_of_organization.html
Our events are immersive and practical,  => geared towards “aha moments”… Business Simulations E-learning Self-assessment Coaching Team assignments Seminars Groups (small or large) Alone On-location Distance Virtual (ex. Secondlife) Images: Tata Interactive Systems GmbH Big Business Photo: http://www.purplepawn.com/2009/10/the-business-of-games%E2%80%94game-jobs/
… and participants’ ownership and commitment to act on their plans.
Engagement examples
Engaging middle management in the GloBE journey. ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Context: Actions: Nestle: Sales: $70bn, in 200 countries with 250k employees
Quicker business results by working smarter, not harder.  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],HBC: Sales of $7bn in 550 stores under 3+ banners Context: Actions & Results: 9x 12x 15x 5x Inv turns 33% 24% 22% 30% GP% 305% 285% 330% 150% GPROI $275  $425  $600  $170  Sales/f2 Target WMT Loblaws HBC  
Aligning sales and operations around strategic priorities  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Context: Actions & Results: Pansonic sales: $111bn with a staff of 385k
Other interesting engagements: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
At the end, we help you deliver results through your people  (bottom-up vs. top-down) We simplify even the most complex We get people to find new ways  We’re experienced industry execs Practical, leading-edge methodology Our participants deliver results  Ex: Nestl é , Panasonic (work smarter not harder) Ex: HBC - LeShop.ch online grocery (now part of Migros) - HBC, HEB, BAG-Rewe, Metro, Manor - P&G, Nestl é ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Thank you! Alexander Hillenbrand [email_address] Tel: 514 710 0542

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TPC intro slides_KathyandSusan

  • 1. Delivering better results, faster bottom-up Alexander Hillenbrand Managing Partner May 2011 Discussion support slides
  • 2. The biggest CEO challenge is to bridge the strategy-results gap… “Our company is embarking on a new phase of growth. How can I rapidly align my managers to the new strategy and drive home the game changing actions required?” “Our company is transforming to meet future needs. How can I infuse our organization with new capabilities, step-change process improvements and true inter-functional collaboration to win the future?” “We need a stronger follow-through to deliver results after adopting a new strategy and organizational focus. How can I deepen managers’ understanding of the company from an investor perspective and get them to act in line with TSR?” Typical CEO challenges/needs:
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  • 4. The most common approaches are top-down & “telling” in essence…
  • 5. … which works well in the first phases of the “change path”… fragen Rough Planning: 2. Generating Motivation Detailed Planning: 3. Qualification & Cooperation Realization of Measures: 4. Commitment 5. Continual Support: Internalizing (Performance) Time Productivity, Motivation Change Initiation: 1. Create Awareness Original Performance Level Learning Saying Questioning (oneself) Hearing, Seeing and Reading Source: Tata Interactive Systems GmbH
  • 6. … but can lead to unintended results in the later phases… Different understanding.. … different directions. => leading to frictions between functions that ought to cooperate Force-feeding views to people that have been hired to think for themselves. => Leading to change resistance. Image: http://www.seantis.ch/blog
  • 7. … where results are better & quicker with employee-driven “discovery”. Letting valuable managers discover bad and good approaches on their own terms increases their ownership and propensity to act on their plans. => Resulting in a motivational and inspirational atmosphere and a “can-do” culture. image: http://pixdaus.com/single.php?id=75833
  • 8. When the employee decides to act, on the right things, results happen. The key to action is for each to resolve his/her goal, belief, feeling, value conflicts. Photo: http://www.gembapantarei.com/2010/11/how_to_drive_fear_and_inaction_out_of_organization.html
  • 9. Our Behavior Change Path helps bridge the gap and find alignment Participants currently do… Therefore, participants will do… Exposure to the “The Practice Company” Event & Process Makes them: -view…from common perspective -think… -believe… -feel… -know… -choose interpretations role models state of mind Because they currently: -view…from their perspective -think… -believe… -feel… -ignore… -follow directives -follow role models -have a state of mind Photo: http://www.gembapantarei.com/2010/11/how_to_drive_fear_and_inaction_out_of_organization.html
  • 10. Our events are immersive and practical, => geared towards “aha moments”… Business Simulations E-learning Self-assessment Coaching Team assignments Seminars Groups (small or large) Alone On-location Distance Virtual (ex. Secondlife) Images: Tata Interactive Systems GmbH Big Business Photo: http://www.purplepawn.com/2009/10/the-business-of-games%E2%80%94game-jobs/
  • 11. … and participants’ ownership and commitment to act on their plans.
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  • 18. Thank you! Alexander Hillenbrand [email_address] Tel: 514 710 0542