The document contains an agenda for a presentation which includes presentations, video conferencing, telephonic conferencing, and feedback. It provides tips for giving effective presentations, conducting video conferences, making reports, and giving and receiving feedback. The tips are organized into "Do's" and "Don'ts" sections for each topic. It emphasizes the importance of preparation, clear communication, audience awareness, and practicing feedback to improve performance.

1. AGENDA
Presentations
Video Conferencing
Telephonic Conferencing
Feedbacks
5
Day

2. Presentations
PURPOSE
ORGANIZATION: Outline; problem followed with the solution
PREPARATION: Practice; dress accordingly. Do not mug up the content
TIME
AUDIENCE: Know your audience and prepare accordingly

3. Do’s and Don’ts of Presentation
Do’s Don’ts
Develop the presentation around
two or three main messages
Remember the KISS rule, keep it
short and simple
Provide clear explanation of all
technical terms
Follow the 6x6 rule
Always use a font large enough to
be seen by all audience member
Keep a consistent look throughout
your presentation
Avoid using complete sentences
cram too much detail/information
into one slide
overuse sound and animation
meaningless slides, e.g. additional
slide titles, agendas on a short
presentations,
Refrain from using dark
background with light font.

4. Delivering Presentation
Do communicate with body language like
eye contact, facial gestures.
Do’s
Practice before delivering presentations
Do plan breaks for long presentations
Face audience
Do make effective use of voice modulation
Don’ts
Don’t read from slides, instead use them
for cues
Don’t go too fast, maintain a constant pace
Don’t point at computer screen, instead
point at the screen

5. Video Conference
Do speak clearly- audio check before
meeting starts
Don’t shout. Instead adjust the volume
level correctly
Do keep body movements minimal
Don’t interrupt other speakers.
Do be courteous to other participants-
punctuality
Do maintain eye contact by looking into
the camera

6. Reports
Do’s
Speak Clearly
Greet Customers Appropriately
Ask HowYou Can Help
Listen to the Caller's Request
Ask to Place the Caller on Hold
Don’ts
Talk withYour Mouth Full
Speak too Loudly or Softly
Leave the Caller on Hold
Use SlangWords
Answer the Phone Casually

7. Giving Feedback
Effective feedback enables the receiver to walk away understanding exactly what he or she
did and the impact that it had on you and/or the situation.
Clear
Specific
Nonjudgmental
Actionable
Timely

8. Giving Feedback
Be specific when describing the
situation
Be specific when describing the
behavior
Acknowledge the impact on you
Judge the behavior
Pay attention to body language
Use verbatim quotes (when possible)
Recreate the behavior, if appropriate
Give feedback in a timely manner
Give feedback check for
understanding, then stop
Do say ‘I felt’ or ‘I was’ to frame your
impact statement
Focus on a single message
Be sensitive to the emotional impact
of your feedback
Do’s

9. Giving Feedback
Assume
Use accusations
Pass along vague feedback from
others
Psychoanalyze
Use examples for your own
experience
Label your feedback in advance
Be vague
Judge the person
Give advice unless asked
Qualify your feedback by backing out
Generalize with words like ‘always’ or
‘never’
Sandwich your feedback with words
like ‘but’
Don’ts

10. Receiving Feedback
Helpful information or criticism that is received by someone to learn what can be done
to improve a performance.
Feedback has to be received to be effective
Feedback can help you improve
performance and progress your
career
You have to listen to and participate
with feedback to gain from it

11. Receiving Feedback
Don’t defend or justify. Listen instead
Ask questions and seek to understand
Don’t take feedback personally
Frame received feedback as a chance to
improve
Ask for honest feedback from multiple
sources
How to better receive feedback

12. The
END !!