The document presents a business case for implementing a CRM system for the placements team at IIT Roorkee. It analyzes the need for a CRM to better manage industry contacts and discusses the measurable benefits, including increased productivity, reduced costs, and improved customer service. Various CRM alternatives are considered and SugarCRM is selected for its ease of use, popularity, and support resources. Financial analysis estimates a 375% return on investment over 5 years with payback in under 6 months. Implementation costs and anticipated savings and benefits are outlined.
The document discusses requirements for a new system called Alive being developed by Walk2Live (W2L) to manage its health and fitness franchise business. Section A provides a management summary of W2L and the need for the new Alive system. It analyzes whether the Dynamic Systems Development Method (DSDM) would be suitable for the Alive system. Section B discusses high level requirements for the system and prioritizes them using MoSCoW techniques. It identifies some inappropriate requirements that are not essential. Section C covers legal, social, ethical and professional issues to consider.
The document discusses strategies for implementing master data management (MDM) across an enterprise. It warns against technology-focused strategies that advocate starting small with a single data type or deployment style. Such limited initial approaches cannot solve important business problems and limit the potential return on investment from MDM. Instead, the document recommends a business-focused strategy that addresses key business needs, which can then enable successful expansion of MDM across the organization. Examples are provided of companies that leveraged MDM to solve pressing divisional problems and then expanded its use more broadly.
SYSTEM ANALYSIS AND DESIGN FOR A BUSINESS DEVELOPMENT MANAGEMENT SYSTEM BASED...ijfcstjournal
A design of a sales system for professional services requires a comprehensive understanding of the dynamics of sale cycles and how key knowledge for completing sales is managed. This research describes a design model of a business development (sales) system for professional service firms based on the Saudi Arabian commercial market, which takes into account the new advances in technology while preserving unique or cultural practices that are an important part of the Saudi Arabian commercial market. The design model has combined a number of key technologies, such as cloud computing and mobility, as an integral part of the proposed system. An adaptive development process has also been used in implementing the proposed design model.
Customer relationship management (CRM) involves using technology to organize a company's interactions with customers and prospects across marketing, sales, service, and support. The goals of CRM are to attract new customers, retain existing customers, regain former customers, and reduce costs. CRM requires measuring customer relationships and implementing a company-wide strategy. Challenges to effective CRM include complex systems, poor usability interfaces, and fragmented implementations across departments.
An intuitive CRM Application fosters usability and user experienceUSECON
Business success today is defined increasingly by the building and effective management of all customer relationships. Successful CRM systems map customer-relevant business processes for sales, marketing, and service.
The document discusses keys to successful enterprise content management (ECM). It summarizes that ECM aims to manage the large amounts of content organizations now deal with. Successful ECM requires maximizing user acceptance by making systems intuitive and streamlining work. It also requires minimizing the burden on IT by empowering users and having integrated systems. Finally, ECM needs to meet diverse organizational needs by having configurable, scalable and interoperable systems that fit how organizations work.
A pivot table allows users to reorganize and summarize spreadsheet or database data to obtain desired reports. It allows users to view data from different perspectives without changing the original data. Pivot tables are especially useful for large amounts of data, allowing users to quickly create summaries. For example, a store owner could use a pivot table to summarize monthly sales totals by merchandise item for a particular quarter.
Microsoft Dynamics CRM - XRM Advantage for Solution Builders WhitepaperMicrosoft Private Cloud
- Solution builders face increasing pressure to deliver custom solutions with lower costs while still providing strategic value. Traditional custom development approaches like best-of-breed integration or custom coding present high costs, complexity, and resource demands.
- Application platforms can help by providing unified infrastructure, common elements, and tools to streamline development. However, not all platforms equally support solution builders.
- The Microsoft Dynamics CRM xRM framework enables choice, savings, and strategic partnerships for solution builders through dynamic reusable services, support for diverse applications, and a model-driven approach.
The document discusses requirements for a new system called Alive being developed by Walk2Live (W2L) to manage its health and fitness franchise business. Section A provides a management summary of W2L and the need for the new Alive system. It analyzes whether the Dynamic Systems Development Method (DSDM) would be suitable for the Alive system. Section B discusses high level requirements for the system and prioritizes them using MoSCoW techniques. It identifies some inappropriate requirements that are not essential. Section C covers legal, social, ethical and professional issues to consider.
The document discusses strategies for implementing master data management (MDM) across an enterprise. It warns against technology-focused strategies that advocate starting small with a single data type or deployment style. Such limited initial approaches cannot solve important business problems and limit the potential return on investment from MDM. Instead, the document recommends a business-focused strategy that addresses key business needs, which can then enable successful expansion of MDM across the organization. Examples are provided of companies that leveraged MDM to solve pressing divisional problems and then expanded its use more broadly.
SYSTEM ANALYSIS AND DESIGN FOR A BUSINESS DEVELOPMENT MANAGEMENT SYSTEM BASED...ijfcstjournal
A design of a sales system for professional services requires a comprehensive understanding of the dynamics of sale cycles and how key knowledge for completing sales is managed. This research describes a design model of a business development (sales) system for professional service firms based on the Saudi Arabian commercial market, which takes into account the new advances in technology while preserving unique or cultural practices that are an important part of the Saudi Arabian commercial market. The design model has combined a number of key technologies, such as cloud computing and mobility, as an integral part of the proposed system. An adaptive development process has also been used in implementing the proposed design model.
Customer relationship management (CRM) involves using technology to organize a company's interactions with customers and prospects across marketing, sales, service, and support. The goals of CRM are to attract new customers, retain existing customers, regain former customers, and reduce costs. CRM requires measuring customer relationships and implementing a company-wide strategy. Challenges to effective CRM include complex systems, poor usability interfaces, and fragmented implementations across departments.
An intuitive CRM Application fosters usability and user experienceUSECON
Business success today is defined increasingly by the building and effective management of all customer relationships. Successful CRM systems map customer-relevant business processes for sales, marketing, and service.
The document discusses keys to successful enterprise content management (ECM). It summarizes that ECM aims to manage the large amounts of content organizations now deal with. Successful ECM requires maximizing user acceptance by making systems intuitive and streamlining work. It also requires minimizing the burden on IT by empowering users and having integrated systems. Finally, ECM needs to meet diverse organizational needs by having configurable, scalable and interoperable systems that fit how organizations work.
A pivot table allows users to reorganize and summarize spreadsheet or database data to obtain desired reports. It allows users to view data from different perspectives without changing the original data. Pivot tables are especially useful for large amounts of data, allowing users to quickly create summaries. For example, a store owner could use a pivot table to summarize monthly sales totals by merchandise item for a particular quarter.
Microsoft Dynamics CRM - XRM Advantage for Solution Builders WhitepaperMicrosoft Private Cloud
- Solution builders face increasing pressure to deliver custom solutions with lower costs while still providing strategic value. Traditional custom development approaches like best-of-breed integration or custom coding present high costs, complexity, and resource demands.
- Application platforms can help by providing unified infrastructure, common elements, and tools to streamline development. However, not all platforms equally support solution builders.
- The Microsoft Dynamics CRM xRM framework enables choice, savings, and strategic partnerships for solution builders through dynamic reusable services, support for diverse applications, and a model-driven approach.
Microsoft Unified Communications - The Total Economic Impact Of Microsoft Uni...Microsoft Private Cloud
This document provides an overview and analysis of the Total Economic Impact of Microsoft unified communications products and services. It finds that organizations can achieve significant productivity improvements and cost savings by deploying Microsoft UC products. The study conducted interviews with 15 Microsoft UC customers to understand realized benefits and build a financial model. The model estimates a 563% return on investment over 3 years for a composite organization based on $39.5M in present value benefits and $6M in present value costs. Key benefits include productivity gains, travel cost savings, and reduced communication costs.
Requirements Definition For Distributed Teams (White Paper)Jon Hansen
Requirement Definition for Distributed Teams a white paper by Blueprint Software Systems
Description:
Join Blueprint's product team as they discuss how global organizations can leverage empowered business analysts to ensure clear articulation of business requirements.
Learn how requirements visualization enables teams with different native languages and different cultural backgrounds to replace document-based BRD's with "Interactive Movie Simulations" to visualize project requirements.
Use the following link to access the on-demand Webinar: http://www.blueprintsys.com/webinar.php
This document provides an overview of a project to implement a Customer Relationship Management (CRM) system for Planet Technology Group (Planet Tel) to automate business processes. It outlines the objectives, scope, requirements, deliverables, and risks of the project. Key aspects included a Microsoft Dynamics CRM prototype configuration, sample test data, user manuals, and email marketing integration. The goal of the CRM system was to improve inefficient manual processes around sales, marketing, support, and communication to better manage the large volume of corporate customers.
The document discusses service operations and continual service improvement. It provides details on service operation processes like incident management, access management, problem management, and request fulfillment. It also describes service functions like the service desk, application management, technical management, and IT operations management. The document then discusses best practices for data storage, data center administration, and ensuring effective data management. It outlines the steps in the continual service improvement process for cloud computing. Finally, it discusses using a SWOT analysis to help with continual service improvement by building on strengths, minimizing weaknesses, seizing opportunities, and countering threats.
Information System Management Coursework by May Hnit Oo KhinMay Hnit
Sun Microsystems implemented IT governance using the COBIT framework to better align its IT processes with business objectives and comply with regulatory requirements like SOX. It mapped its existing IT processes to the 34 control objectives in COBIT. While some staff were initially resistant, IT governance provided defined roles and responsibilities for IT processes. An assessment found Sun had achieved a maturity level of 2.5 but needed to close gaps to improve. IT governance helped Sun better manage its IT functions and resources to enhance business value.
The Role of the Enterprise Architect in Business Process ReengineeringRichard Freggi
Business Process Reengineering is often a challenging undertaking. This paper is a case study, sharing practical experience of how the enterprise architect can help in three ways:
• Provide a common language allowing different organizations, consultants and IT teams to communicate effectively
• Set the right level of abstraction to facilitate analysis and solution of complex questions
• Reconcile user’s wants and needs with the capabilities and constraints of IT systems
Reference is made to the Zachman Framework, especially the columns for “Data”, “Function” and “People”; and how these columns can be used to interact with stakeholders using UML (Unified Modeling Language).
Organizing involves arranging people and resources to accomplish goals. There are several types of organization structures including functional, divisional, matrix, team, network, and boundaryless structures. New developments include shorter chains of command, less unity of command, wider spans of control, more delegation and empowerment, decentralization with centralization, and reduced use of staff. Contemporary organizing trends are changing workplaces to be flatter, give employees more responsibility, and use resources more efficiently.
The document discusses key aspects of communication including the communication process, perception, communication networks, and skills for effective communication. It covers the encoding and decoding of messages, factors that can interfere with communication like biases and stereotypes, and the importance of selecting the right communication medium based on its information richness. Managers need strong communication skills as both senders and receivers of messages to ensure clear understanding. Technological advances have provided new options but also risks of information overload.
Mensura, a Belgian insurance company, implemented Microsoft Dynamics CRM to streamline its quote management process and improve collaboration. A proof of concept showed CRM could integrate Mensura's various legacy systems. CRM provided a centralized platform for quotes, contracts, clients and brokers. It automated calculations and gave managers a 360-degree view of customer information. This has led to more efficient quoting and better-informed decisions.
This document discusses customer relationship management (CRM) systems, enterprise resource planning (ERP) systems, and supply chain management (SCM) systems. It describes what each type of system is used for, key components and processes, benefits, challenges, and trends. Specifically, it explains that CRM systems manage customer relationships across different departments and channels, ERP systems integrate internal business processes, and SCM systems coordinate the flow of goods and information throughout the supply chain.
This document summarizes a research paper that adapts the Job Embeddedness Model to understand factors that influence IT professionals to remain with their current employer in the IT outsourcing industry. The model considers environmental, firm, and individual level factors. At the environmental level, it examines community and IT profession influences. At the firm level, it analyzes factors within the employee's organization and client organizations. At the individual level, it looks at personal goals. The researchers are conducting interviews to empirically test the model. The framework could help vendors better retain IT professionals by understanding the interplay between these multiple dimensions of influence.
How to store state definitions including boolean logic decompositions into a relational structure and integrate with the state definitions for applications.
Five key methods for successful interactions with an offshore development team are: 1) Engage onsite representatives to ensure business requirements are followed, 2) Conduct mandatory status checks during the offshore team's work hours, 3) Develop complex functionality onshore, 4) Have onshore resources own data integrity, and 5) Carefully plan and execute a smooth transition from the offshore team to an onshore team.
1. Information technology plays an important role in supporting organizational strategy and transformation by aligning business and IT strategies. A strategic information system (SIS) helps organizations achieve long-term goals by providing insights into their current situation and future environment.
2. Applications of IT-supported SIS include supporting innovation, improving responsiveness to market changes, increasing collaboration, enhancing customer insights, introducing new business models, and providing competitive advantages such as innovative applications, competitive weapons, cost reductions, and new products.
3. Key strategic issues in implementing SIS are the risks associated with large investments in new technologies, planning challenges, and sustaining competitive advantages as systems are duplicated by competitors.
Technology integration
TECHNOLOGY INTEGRATION
Student’s name: Unit 1: Critical Concepts and Competencies for the IT Professional
Tutor:
Institution: Kaplan University
Date of submission:
Table of Contents
Introduction
3
Current Infrustructure
3
Types of Networks
3
Types of business software
4
Benefits of an integrated Network
6
Conclusion
6
Bibliography
6
Introduction
As you all know by now we recently acquired the online widget retailer Widgets – R – Us. The payoff from joining with them is that it puts us into the position to become the world’s leading widget supplier, The acquisition of a retailer aspect to our already successful manufacturing company is a positive move and puts us ahead, especially after the recent bankruptcy of We Sell U Widgets thus management revolution through integration of these two ventures is no longer in doubt but a necessity.
1. Current infrastructure.
Widgets R Us or Widgets USA are both not in a technological position to handle the type of expansion we are considering undertaking. Our individual hardware and software needs as a company we are enlisting your help and advice to put us into a position to move forward. Integrating our business support systems managed by the IT department and operations support systems handled by the network team will boost the operational capacity and efficiency and thus better synchronizing of the technology backbone.
2. Network Types.
We have 3 different network types manly (Internet, intranet, extranet).
· Internet
This is the world-wide network of computers accessible to anyone who knows their Internet Protocol also called the ip address. All you need to access the Internet is your ip address and a computer. IP address is a unique set of numbers that defines the computer's location (e.g. 100.3.9.1) .The Internet is now global and can be accessed by anyone who can get access from an Internet service provider.
· Intranet
This network that is not available to the world outside of the Intranet it’s a personal network owned by the organization. The Intranet network is connected to the Internet then the Intranet will be hidden behind a firewall and thus if it allows access from the Internet it becomes an Extranet. The firewall helps in controlling access in between the Intranet and Internet and to permit access and control traffic to the Intranet and allow only the people who are members of our organization to gain access. The company mostly uses t for printing purposes to the central networked printers.
· Extranet
An Extranet is an Intranet that’s partially accessible to people authorized but outside the organizations intranet. The actual server, the computer that serves up the web pages, will reside behind a firewall that protects any intrusion. Access levels can be changed for different individuals and groups and this is done through access usernames and passwords.
3. Types of business software
· ERP (Enterprise Resource Planning) SYSTEMS ...
The operations manager oversees all aspects of a company's production process including workflow, staffing, supply chain management, and financial oversight. They ensure production meets quality standards and is completed efficiently. For example, an HR operations manager creates the HR department budget, develops policies and training, monitors systems, and ensures legal compliance. Manufacturing produces physical goods while services are intangible. Services are produced on demand for customers while manufacturing maintains inventory. Manufacturing can automate production more than services which rely on labor.
SYSTEM ANALYSIS AND DESIGN FOR A BUSINESS DEVELOPMENT MANAGEMENT SYSTEM BASED...ADEIJ Journal
This document proposes a system for managing business development activities for small organizations in Saudi Arabia. It analyzes current approaches used by small and large organizations. The proposed system combines key technologies like cloud computing and mobility. It has two main subsystems: 1) an opportunity management subsystem to track potential business opportunities, and 2) a service request management subsystem to handle requests from leads to full proposals. The system is designed to standardize processes, improve information accuracy and allow mobile access for personnel. It was implemented using a modular Java-based architecture and evaluated positively in two organizations.
SYSTEM ANALYSIS AND DESIGN FOR A BUSINESS DEVELOPMENT MANAGEMENT SYSTEM BASED...ijfcstjournal
A design of a sales system for professional services requires a comprehensive understanding of the
dynamics of sale cycles and how key knowledge for completing sales is managed. This research describes
a design model of a business development (sales) system for professional service firms based on the Saudi
Arabian commercial market, which takes into account the new advances in technology while preserving
unique or cultural practices that are an important part of the Saudi Arabian commercial market. The
design model has combined a number of key technologies, such as cloud computing and mobility, as an
integral part of the proposed system. An adaptive development process has also been used in implementing
the proposed design model.
SYSTEM ANALYSIS AND DESIGN FOR A BUSINESS DEVELOPMENT MANAGEMENT SYSTEM BASED...ijfcstjournal
A design of a sales system for professional services requires a comprehensive understanding of the
dynamics of sale cycles and how key knowledge for completing sales is managed. This research describes
a design model of a business development (sales) system for professional service firms based on the Saudi
Arabian commercial market, which takes into account the new advances in technology while preserving
unique or cultural practices that are an important part of the Saudi Arabian commercial market. The
design model has combined a number of key technologies, such as cloud computing and mobility, as an
integral part of the proposed system. An adaptive development process has also been used in implementing
the proposed design model.
SYSTEM ANALYSIS AND DESIGN FOR A BUSINESS DEVELOPMENT MANAGEMENT SYSTEM BASED...ijfcstjournal
A design of a sales system for professional services requires a comprehensive understanding of the dynamics of sale cycles and how key knowledge for completing sales is managed. This research describes a design model of a business development (sales) system for professional service firms based on the Saudi Arabian commercial market, which takes into account the new advances in technology while preserving unique or cultural practices that are an important part of the Saudi Arabian commercial market. The
design model has combined a number of key technologies, such as cloud computing and mobility, as an
integral part of the proposed system. An adaptive development process has also been used in implementing
the proposed design model.
Microsoft Unified Communications - The Total Economic Impact Of Microsoft Uni...Microsoft Private Cloud
This document provides an overview and analysis of the Total Economic Impact of Microsoft unified communications products and services. It finds that organizations can achieve significant productivity improvements and cost savings by deploying Microsoft UC products. The study conducted interviews with 15 Microsoft UC customers to understand realized benefits and build a financial model. The model estimates a 563% return on investment over 3 years for a composite organization based on $39.5M in present value benefits and $6M in present value costs. Key benefits include productivity gains, travel cost savings, and reduced communication costs.
Requirements Definition For Distributed Teams (White Paper)Jon Hansen
Requirement Definition for Distributed Teams a white paper by Blueprint Software Systems
Description:
Join Blueprint's product team as they discuss how global organizations can leverage empowered business analysts to ensure clear articulation of business requirements.
Learn how requirements visualization enables teams with different native languages and different cultural backgrounds to replace document-based BRD's with "Interactive Movie Simulations" to visualize project requirements.
Use the following link to access the on-demand Webinar: http://www.blueprintsys.com/webinar.php
This document provides an overview of a project to implement a Customer Relationship Management (CRM) system for Planet Technology Group (Planet Tel) to automate business processes. It outlines the objectives, scope, requirements, deliverables, and risks of the project. Key aspects included a Microsoft Dynamics CRM prototype configuration, sample test data, user manuals, and email marketing integration. The goal of the CRM system was to improve inefficient manual processes around sales, marketing, support, and communication to better manage the large volume of corporate customers.
The document discusses service operations and continual service improvement. It provides details on service operation processes like incident management, access management, problem management, and request fulfillment. It also describes service functions like the service desk, application management, technical management, and IT operations management. The document then discusses best practices for data storage, data center administration, and ensuring effective data management. It outlines the steps in the continual service improvement process for cloud computing. Finally, it discusses using a SWOT analysis to help with continual service improvement by building on strengths, minimizing weaknesses, seizing opportunities, and countering threats.
Information System Management Coursework by May Hnit Oo KhinMay Hnit
Sun Microsystems implemented IT governance using the COBIT framework to better align its IT processes with business objectives and comply with regulatory requirements like SOX. It mapped its existing IT processes to the 34 control objectives in COBIT. While some staff were initially resistant, IT governance provided defined roles and responsibilities for IT processes. An assessment found Sun had achieved a maturity level of 2.5 but needed to close gaps to improve. IT governance helped Sun better manage its IT functions and resources to enhance business value.
The Role of the Enterprise Architect in Business Process ReengineeringRichard Freggi
Business Process Reengineering is often a challenging undertaking. This paper is a case study, sharing practical experience of how the enterprise architect can help in three ways:
• Provide a common language allowing different organizations, consultants and IT teams to communicate effectively
• Set the right level of abstraction to facilitate analysis and solution of complex questions
• Reconcile user’s wants and needs with the capabilities and constraints of IT systems
Reference is made to the Zachman Framework, especially the columns for “Data”, “Function” and “People”; and how these columns can be used to interact with stakeholders using UML (Unified Modeling Language).
Organizing involves arranging people and resources to accomplish goals. There are several types of organization structures including functional, divisional, matrix, team, network, and boundaryless structures. New developments include shorter chains of command, less unity of command, wider spans of control, more delegation and empowerment, decentralization with centralization, and reduced use of staff. Contemporary organizing trends are changing workplaces to be flatter, give employees more responsibility, and use resources more efficiently.
The document discusses key aspects of communication including the communication process, perception, communication networks, and skills for effective communication. It covers the encoding and decoding of messages, factors that can interfere with communication like biases and stereotypes, and the importance of selecting the right communication medium based on its information richness. Managers need strong communication skills as both senders and receivers of messages to ensure clear understanding. Technological advances have provided new options but also risks of information overload.
Mensura, a Belgian insurance company, implemented Microsoft Dynamics CRM to streamline its quote management process and improve collaboration. A proof of concept showed CRM could integrate Mensura's various legacy systems. CRM provided a centralized platform for quotes, contracts, clients and brokers. It automated calculations and gave managers a 360-degree view of customer information. This has led to more efficient quoting and better-informed decisions.
This document discusses customer relationship management (CRM) systems, enterprise resource planning (ERP) systems, and supply chain management (SCM) systems. It describes what each type of system is used for, key components and processes, benefits, challenges, and trends. Specifically, it explains that CRM systems manage customer relationships across different departments and channels, ERP systems integrate internal business processes, and SCM systems coordinate the flow of goods and information throughout the supply chain.
This document summarizes a research paper that adapts the Job Embeddedness Model to understand factors that influence IT professionals to remain with their current employer in the IT outsourcing industry. The model considers environmental, firm, and individual level factors. At the environmental level, it examines community and IT profession influences. At the firm level, it analyzes factors within the employee's organization and client organizations. At the individual level, it looks at personal goals. The researchers are conducting interviews to empirically test the model. The framework could help vendors better retain IT professionals by understanding the interplay between these multiple dimensions of influence.
How to store state definitions including boolean logic decompositions into a relational structure and integrate with the state definitions for applications.
Five key methods for successful interactions with an offshore development team are: 1) Engage onsite representatives to ensure business requirements are followed, 2) Conduct mandatory status checks during the offshore team's work hours, 3) Develop complex functionality onshore, 4) Have onshore resources own data integrity, and 5) Carefully plan and execute a smooth transition from the offshore team to an onshore team.
1. Information technology plays an important role in supporting organizational strategy and transformation by aligning business and IT strategies. A strategic information system (SIS) helps organizations achieve long-term goals by providing insights into their current situation and future environment.
2. Applications of IT-supported SIS include supporting innovation, improving responsiveness to market changes, increasing collaboration, enhancing customer insights, introducing new business models, and providing competitive advantages such as innovative applications, competitive weapons, cost reductions, and new products.
3. Key strategic issues in implementing SIS are the risks associated with large investments in new technologies, planning challenges, and sustaining competitive advantages as systems are duplicated by competitors.
Technology integration
TECHNOLOGY INTEGRATION
Student’s name: Unit 1: Critical Concepts and Competencies for the IT Professional
Tutor:
Institution: Kaplan University
Date of submission:
Table of Contents
Introduction
3
Current Infrustructure
3
Types of Networks
3
Types of business software
4
Benefits of an integrated Network
6
Conclusion
6
Bibliography
6
Introduction
As you all know by now we recently acquired the online widget retailer Widgets – R – Us. The payoff from joining with them is that it puts us into the position to become the world’s leading widget supplier, The acquisition of a retailer aspect to our already successful manufacturing company is a positive move and puts us ahead, especially after the recent bankruptcy of We Sell U Widgets thus management revolution through integration of these two ventures is no longer in doubt but a necessity.
1. Current infrastructure.
Widgets R Us or Widgets USA are both not in a technological position to handle the type of expansion we are considering undertaking. Our individual hardware and software needs as a company we are enlisting your help and advice to put us into a position to move forward. Integrating our business support systems managed by the IT department and operations support systems handled by the network team will boost the operational capacity and efficiency and thus better synchronizing of the technology backbone.
2. Network Types.
We have 3 different network types manly (Internet, intranet, extranet).
· Internet
This is the world-wide network of computers accessible to anyone who knows their Internet Protocol also called the ip address. All you need to access the Internet is your ip address and a computer. IP address is a unique set of numbers that defines the computer's location (e.g. 100.3.9.1) .The Internet is now global and can be accessed by anyone who can get access from an Internet service provider.
· Intranet
This network that is not available to the world outside of the Intranet it’s a personal network owned by the organization. The Intranet network is connected to the Internet then the Intranet will be hidden behind a firewall and thus if it allows access from the Internet it becomes an Extranet. The firewall helps in controlling access in between the Intranet and Internet and to permit access and control traffic to the Intranet and allow only the people who are members of our organization to gain access. The company mostly uses t for printing purposes to the central networked printers.
· Extranet
An Extranet is an Intranet that’s partially accessible to people authorized but outside the organizations intranet. The actual server, the computer that serves up the web pages, will reside behind a firewall that protects any intrusion. Access levels can be changed for different individuals and groups and this is done through access usernames and passwords.
3. Types of business software
· ERP (Enterprise Resource Planning) SYSTEMS ...
The operations manager oversees all aspects of a company's production process including workflow, staffing, supply chain management, and financial oversight. They ensure production meets quality standards and is completed efficiently. For example, an HR operations manager creates the HR department budget, develops policies and training, monitors systems, and ensures legal compliance. Manufacturing produces physical goods while services are intangible. Services are produced on demand for customers while manufacturing maintains inventory. Manufacturing can automate production more than services which rely on labor.
SYSTEM ANALYSIS AND DESIGN FOR A BUSINESS DEVELOPMENT MANAGEMENT SYSTEM BASED...ADEIJ Journal
This document proposes a system for managing business development activities for small organizations in Saudi Arabia. It analyzes current approaches used by small and large organizations. The proposed system combines key technologies like cloud computing and mobility. It has two main subsystems: 1) an opportunity management subsystem to track potential business opportunities, and 2) a service request management subsystem to handle requests from leads to full proposals. The system is designed to standardize processes, improve information accuracy and allow mobile access for personnel. It was implemented using a modular Java-based architecture and evaluated positively in two organizations.
SYSTEM ANALYSIS AND DESIGN FOR A BUSINESS DEVELOPMENT MANAGEMENT SYSTEM BASED...ijfcstjournal
A design of a sales system for professional services requires a comprehensive understanding of the
dynamics of sale cycles and how key knowledge for completing sales is managed. This research describes
a design model of a business development (sales) system for professional service firms based on the Saudi
Arabian commercial market, which takes into account the new advances in technology while preserving
unique or cultural practices that are an important part of the Saudi Arabian commercial market. The
design model has combined a number of key technologies, such as cloud computing and mobility, as an
integral part of the proposed system. An adaptive development process has also been used in implementing
the proposed design model.
SYSTEM ANALYSIS AND DESIGN FOR A BUSINESS DEVELOPMENT MANAGEMENT SYSTEM BASED...ijfcstjournal
A design of a sales system for professional services requires a comprehensive understanding of the
dynamics of sale cycles and how key knowledge for completing sales is managed. This research describes
a design model of a business development (sales) system for professional service firms based on the Saudi
Arabian commercial market, which takes into account the new advances in technology while preserving
unique or cultural practices that are an important part of the Saudi Arabian commercial market. The
design model has combined a number of key technologies, such as cloud computing and mobility, as an
integral part of the proposed system. An adaptive development process has also been used in implementing
the proposed design model.
SYSTEM ANALYSIS AND DESIGN FOR A BUSINESS DEVELOPMENT MANAGEMENT SYSTEM BASED...ijfcstjournal
A design of a sales system for professional services requires a comprehensive understanding of the dynamics of sale cycles and how key knowledge for completing sales is managed. This research describes a design model of a business development (sales) system for professional service firms based on the Saudi Arabian commercial market, which takes into account the new advances in technology while preserving unique or cultural practices that are an important part of the Saudi Arabian commercial market. The
design model has combined a number of key technologies, such as cloud computing and mobility, as an
integral part of the proposed system. An adaptive development process has also been used in implementing
the proposed design model.
6 Steps to Confirm Successful Workday DeploymentZaranTech LLC
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This document discusses strategies for master data management (MDM), including various MDM architectures and data synchronization techniques. It begins by defining key MDM concepts like master data, data domains, and MDM approaches. It then presents four business cases where MDM could provide value. The document goes on to describe three common MDM architectures: single central repository, central hub and spoke, and virtual integration. It also discusses data synchronization techniques like trigger-based and message-based approaches. Finally, it provides a case study example of how MDM could solve a data management problem.
Why is Org Strategy important, what are the possible org patterns and what are some of the benefits and challenges to consider? This 12-page long white paper describes different org existence models, trade-offs, design best practices, and assessment approach. Please leave your comments.
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Business Case Templatewww.ProjectManagementDocs.comBusines.docxhumphrieskalyn
Business Case Template
www.ProjectManagementDocs.com
Business Case Template
This Business Case Template is free for you to copy and use on your project and within your organization. We hope that you find this template useful and welcome your comments. Public distribution of this document is only permitted from the Project Management Docs official website at:
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Business Case
<Project Name>
Company Name
Street Address
City, State Zip Code
Date
Table of Contents
21.Executive Summary
21.1.Issue
21.2.Anticipated Outcomes
31.3.Recommendation
31.4.Justification
42.Business Case Analysis Team
43.Problem Definition
43.1.Problem Statement
53.2.Organizational Impact
53.3.Technology Migration
64.Project Overview
64.1.Project Description
74.2.Goals and Objectives
74.3.Project Performance
84.4.Project Assumptions
84.5.Project Constraints
84.6.Major Project Milestones
95.Strategic Alignment
96.Cost Benefit Analysis
107.Alternatives Analysis
118.Approvals
1. Executive Summary
This section should provide general information on the issues surrounding the business problem and the proposed project or initiative created to address it. Usually, this section is completed last after all other sections of the business case have been written. This is because the executive summary is exactly that, a summary of the detail that is provided in subsequent sections of the document.
This business case outlines how the Web Platform (WP) Project will address current business concerns, the benefits of the project, and recommendations and justification of the project. The business case also discusses detailed project goals, performance measures, assumptions, constraints, and alternative options.
1.1. Issue
This section should briefly describe the business problem that the proposed project will address. This section should not describe how the problem will be addressed, only what the problem is.
Because of an expanding client base, Smith Consulting has moved to a de-centralized business model over the last 2 years. As we continue to support more clients in more locations, the administration of our workforce has become more difficult. Until now, many of our internal requirements such as reporting, payroll activities, and resource management have been done via legacy mainframe systems. As our workforce expands in numbers and area, these legacy mainframe systems have become inadequate to effectively manage these administrative activities. This inadequacy is manifested in higher costs and increased employee turnover which we have seen over the last 12 months. In order to more effectively manage our administration, reduce costs, and improve employee turnover, Smith Consulting must move to a web-based application as outlined in this business case for the WP Project. By doing so, employees will assume a greater role in managing their administrative issues, have access to timesheets securely online, and the company can manage its administrat ...
Business Case Templatewww.ProjectManagementDocs.comBusines.docxRAHUL126667
This document provides a template for a business case outlining the Web Platform Project for Smith Consulting. The summary includes:
- The project will address issues with an aging mainframe system for managing payroll/administration by migrating to a new web-based system.
- Benefits will include reduced costs, improved reporting/accuracy, and increased employee autonomy.
- The project recommendations, goals, costs/benefits, alternatives considered, and high-level implementation plan are presented across multiple sections.
Shivam Thakur is a business analyst seeking managerial roles in software development. He has over 7 years of experience in roles like business analysis, requirement analysis, and project management. He currently works as a business analyst at Zensar Technologies Inc. in San Jose, CA. Some of his key skills include analytical tools, collaboration tools, programming languages, and strong communication and problem solving abilities.
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2. 2 Business Case
Gaurav Dadhich – Roll No. 12810027
Table of Contents
1. Introduction: ...................................................................................................................................3
1.1. Project Name: ..........................................................................................................................3
1.2. Project Team:...........................................................................................................................3
1.3. Project Description:..................................................................................................................3
2. Background and Problem Definition:................................................................................................4
2.1. Why CRM for Placements Team for DoMS, IIT Roorkee ............................................................4
2.2. Market Study across placement teams of other colleges: .........................................................5
3. Measurable Organizational Value (MOV) .........................................................................................6
3.1. Financial Benefits:....................................................................................................................6
3.2. Strategic Benefits:....................................................................................................................6
3.3. Operational Benefits: ...............................................................................................................6
3.4. Customer Benefits:...................................................................................................................7
3.5. Quantifying MOVs:...................................................................................................................7
3.6. Framework for evaluating implementation: .............................................................................7
4. Analysis of Alternatives:...................................................................................................................9
4.1. Total Cost of Ownership:..........................................................................................................9
4.2. Total Benefits of Ownership: ..................................................................................................10
4.3. Financial Analysis Used:..........................................................................................................11
4.4. Chosen Alternative : SugarCRM..............................................................................................11
4.4.a.1. Economic Analysis: .....................................................................................................11
4.4.a.2. Total Cost of Ownership: ............................................................................................12
4.4.a.3. Total Benefits of Ownership........................................................................................12
5. Recommendations:........................................................................................................................14
3. 3 Business Case
Gaurav Dadhich – Roll No. 12810027
1. Introduction:
1.1. Project Name:
CRM implementation for the Placements Team, IIT Roorkee using Open-source CRM Package.
1.2. Project Team:
The team shall primarily consist of:
a) Steering committee: The members of this particular committee include project
sponsor, and the project manager. Project Sponsor would be 2nd
Year Placements Team
along with the HOD whereas the Project Manager would be a single technology oriented
guy from the 2nd
Year Placements team itself.
b) Technical/Implementation members – A group of 3 people from the 1st
Year batch, 3
people from the 2nd
Year batch, each having >2<5 years of IT development and
Implementation experience.
c) Consultants – Members of both the 1st
and 2nd
Year batch having more than 5 years of IT
Experience across multiple IT development and implementation projects and 1 member
each from the 1st
and 2nd
Year Media Cell Teams, IT faculty
d) 3rd
Party shared web hosting and domain name provider
e) CRM package provider and their support team
f) Financial Consultants: Fund Managers of 1st
and 2nd
year batch
1.3. Project Description:
The project is all about implementing CRM package for the placements team of DoMS IIT
Roorkee to manage the large number of industry contacts that have been forged and
maintained over years in traditional spreadsheet software. The project covers various aspects
like evaluating the best open-source and free CRM package for the purpose and choosing the
correct one, implementing it on commodity shared hosting services with minimum
customization, redesigning the placements team processes to be able to use the CRM and draw
value out of it, etc.
4. 4 Business Case
Gaurav Dadhich – Roll No. 12810027
2. Background and Problem Definition:
Placements team of DoMS IIT Roorkee handles a large volume of contact data from various industries
across the country. Often, there are multiple contact people in the same organization. Each of these
contact persons has a different set of personal attributes like Name, Contact Details, Designation, last
conversation, etc. Currently all such data is stored in the form of MS Excel spreadsheets. It is
cumbersome to store all this data in one place. More so because each member of the placements
team is handling a pre-defined set of companies and hence the status of discussions with various
companies are stored locally at different local machines of the different team members. If they were
to upload all their files to a single online directory, they will still have to manually manage file versions,
etc. Also, there is no backup mechanism.
Moreover, there is no easy way of monitoring that a new company with whom contact is being
established, is not already being contacted by another team member, with either the same contact
person or another contact person.
Also, when preparing the schedule for guest lectures, Pre-placement talks, Placements, etc; there is no
or poor visibility in terms of talks and commitments from the companies handled by other team
members and there is no unified way of handling the same.
2.1. Why CRM for Placements Team for DoMS, IIT Roorkee
A CRM provides with the fundamental benefit of having a single database system to store the
entire customer (prospective companies) and thus helps in providing a single view of the data.
a) CRM uses a single data storage for storing the entire data, providing a single unified view
of the data
b) Easy to maintain data backup
c) Easy access to data from anywhere at any time
d) Authorization and access control to the data
e) Easy storage of multiple contact persons per company/customer
f) Easy maintenance of log of each conversation with the customer
g) No hassle of uploading excel sheets and syncing
h) Easy switch-over of customer/ company from one team member to another
5. 5 Business Case
Gaurav Dadhich – Roll No. 12810027
2.2. Market Study across placement teams of other colleges:
The placement teams at some of the top B-Schools use a CRM implementation to manage all
their contacts and company databases. This is what helps these B-Schools manage their
corporate relations effectively and efficiently. It helps them approach companies with up-to-
date data and shows a time-saving and professional approach of the B-Schools towards
companies. Effective and efficient communications with the companies help B-Schools establish
a strong relationship of trust and respect with each other. Hence, it is extremely essential that
DoMS IIT Roorkee also implements the same.
6. 6 Business Case
Gaurav Dadhich – Roll No. 12810027
3. Measurable Organizational Value (MOV)
By implementing a CRM application, the placements team wants to integrate all their operations in a
manner that will help them have better control over all their outgoing and incoming company
communications.
3.1. Financial Benefits:
Implementation of the CRM will streamline the process of maintaining communications with
the prospective employers and will show the following financial benefits:
- Elimination of losses due to poor planning of Corporate Interaction visits to various cities
- Elimination of losses due to inability to follow up with an employer at a pre-scheduled time,
due to lack of reminders and/or poor visibility.
- Elimination of losses due to buying contacts from data vendors that we already possess
3.2. Strategic Benefits:
- Removing the one-to-one mapping between company and team member by allowing for a
smooth handover at any point of time. Such handovers are often required due to conflict of
interest, schedule issues, unavailability issues, etc
- Snapshot view all the companies possible for better decision making
- Data available in single database and hence easy to perform analytics to make key strategic
decisions
- Better control and monitoring over all the activities for the HOD and the Officer-in-charge
Placements by means of their individual dashboard views
- Ability to easily categorize organizations of various types on various criteria like package slots,
day slots, industry domain, location, profiles offered, etc
3.3. Operational Benefits:
- Easy to enter and maintain data in a CRM than in a spread sheet
- No fear of entering duplicate data because of in-built redundancy checks
- Ability to maintain complete log of all the conversations that has happened with multiple
people in a company. This helps in better context and enables better handling every company
uniquely.
- Since the entire data is always online, it can be accessed from anywhere at anytime
- No missing of scheduled calls, follow-up calls, follow-up mails, etc thanks to the ability to
apply alerts based on various rules. Also, custom alerts can be applied.
7. 7 Business Case
Gaurav Dadhich – Roll No. 12810027
3.4. Customer Benefits:
- Companies do not maintain all the conversations that they have had with a certain
college(since they have a lot of colleges to handle), but if the college is able to provide the
same, on demand, company’s job of understanding the context becomes easy.
- Companies get better services from the placements team in terms of on-time delivery of data
requests, on-time follow ups, etc.
3.5. Quantifying MOVs:
In order to calculate whether the project is successful or not it was very essential to find out a
quantified targets which will be achieved with the help of this project .So in this case we have
calculated the measurable organizational value for a period of 5 years and have formulated
certain targets which the project is supposed to meet at the end of 1yearto become a
successful project. They are:
- The implementation of the CRM package should give a rapid pay back, in 12 months
- The implementation should also provide a very good return on investment based on
substantial cost savings and business value creation as compared to continuing with the legacy
systems
- In addition to the compelling economic benefits, the implementation is viewed as strategic,
helping companies increase competitiveness, improve business agility and predict IT costs
more accurately
Tabulating the MOVs:
Objective Change Factor Time
Rapid Payback Time 12 months
Higher Productivity Increase by 20% 2 months
Reduced default rate Decrease by 15% 2 months
Reduced turnaround time Decrease by 10% 2 months
Increase customer satisfaction Increase by 20% 2 months
Reduced data redundancy Decrease by 15% 2 months
3.6. Framework for evaluating implementation:
An intuitive framework for evaluating the cost savings, business value and strategic benefits for
8. 8 Business Case
Gaurav Dadhich – Roll No. 12810027
implementation was developed for this case. This framework includes four key elements:
- Implementation cost analysis
- Post-implementation cost savings analysis
- Post-implementation business value improvement analysis
- Post-implementation strategic benefit analysis
9. 9 Business Case
Gaurav Dadhich – Roll No. 12810027
4. Analysis of Alternatives:
Now, since this CRM implementation is to be done for a very specific purpose and the project is low
on funds but high on in-house resources that can carry out a successful implementation themselves
along with some industry help and professional support, we have chosen to go ahead with an Open-
Source CRM Package. Such packages have free/community editions that can be installed by
institutions like ours for non-commercial usage.
However, we need to choose the correct Open-Source CRM package that provides all the features
required by us and is easy to implement and maintain and has low operational costs. Hence, we
have to evaluate and choose from among the following:
Name Technology
Ease of
Installation
Support
Free
Tutorials
SugarCRM LAMP Easiest Community & Professional Available
Splendid CRM Microsoft Stack Complex Professional Only Available
Centric CRM Java and MySql Easy Community & Professional Available
Hipergate CRM J2EE Fairly Complex Community & Professional Available
Compiere CRM Java and Oracle Db Easy Community & Professional Available
4.1. Total Cost of Ownership:
- Planning Costs : Planning costs can be calculated in the terms of all the person-hours required
to initially plan the implementation, model the data, scope the project, etc
- Implementation Costs (Internal) : Implementation costs can be calculated in the terms of
person-hours that will be required to actually install the software on the hardware, configure,
customize, install associated plug-ins, testing the system, etc.
- Implementation Costs (3rd
Party) : These costs include the costs of implementation support
from professional installers that might be required in the case a certain technological issue is
encountered that cannot be solved by the community edition.
- Hardware Costs: The shared hosting server is to be purchased from a reliable and reputed
web hosting provider who has guaranteed uptime of at least 99.9%. It should be a Linux or
Windows web hosting server, depending upon the CRM package we choose. The shared
10. 10 Business Case
Gaurav Dadhich – Roll No. 12810027
hosting server incurs a recurring cost every year.
- Training Costs: Training costs includes all the person-hours required for the core team to learn
the usage of the CRM and also additional costs if training is required from a 3rd
party trainer.
- Database Licensing Cost: Cost of licensing the database if we go for a proprietary database
system. However, most alternatives of CRM run on any database and hence the open-source
MySql database that is by default installed on a Shared Hosting server will be easily available.
- Facilitation Costs: Costs like coordination costs between team members, food/tea/coffee
during the extra work hours, flat stipend for all participants at the end of the project (as a token
of appreciation from the class), associated travel costs, etc
4.2. Total Benefits of Ownership:
The savings or the benefits which the placements team and the class will receive because of the
CRM implementation can be classified as:
Cost Savings line items Business Value line items Strategic Benefits line items
Operating time costs Better chances of conversion
of prospective employers in
to employers
Ability to see the relationship
with a prospect over the
years
Synchronization time costs Improved coordination with
prospective employers
Ability to maintain effectively
all the corporate relations
data for the future batches
Reduced turn-around time Ability to deal each
prospective employer with
greater attention and
detailing
Can have a single unified view
of all the prospects
Reduced time to ensure data
consistency
Ability to perform analytics
on the data to draw insights
and plan better relations
Easier reporting to stake
holders
Easy to handover
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responsibilities
4.3. Financial Analysis Used:
Here we are using the Return on Investment Method to calculate the ROI and from this we
calculate the payback period also:
Project ROI = (total expected benefits – total expected costs)
Total expected costs
Payback Period = Initial Investment
Net Cash Flow
4.4. Chosen Alternative : SugarCRM
SugarCRM has been chosen for the following reasons:
- Most popular and reliable open source CRM in the market. Implemented by companies like
Starbucks, etc
- Easy to implement since installation, configuration and other documents readily available on
wiki. Additionally there is a one-click installation available with the Simple Scripts plugin on any
Linux web hosting provider that has cPanel as its control panel.
- Easy to configure and customize.
- Implementation team has people with exposure to SugarCRM at both design and
implementation level
- Easy to maintain
- Based on easy to use LAMP architecture and hence can be easily customized
4.4.a.1. Economic Analysis:
The following analysis provides a summary of the return on investment and expected
breakeven based on implementation cost/benefit analysis over five years. The results are based
on the net present value (NPV) of the cost and benefit cash flows over the five year period.
Based on an average five-year implementation cost of $1K, with an average implementation
length of 5 weeks from initial planning to production deployment, the team cited substantial
cost savings and business value drivers, yielding a total five-year benefit of $0.375M. This
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results in a five-year Return on Investment (ROI) of 375% and a payback of less than 6 months
from the completion of the migration.
4.4.a.2. Total Cost of Ownership:
Particulars Amount One time / Recurring
Planning Costs 28 person-hours One time
Implementation Costs
(Internal)
80 hours One-time
Implementation Costs (3rd
Party)
10 hours (max) One-time
Hardware Costs (Shared web
hosting + domain name)
Rs. 10K/ annum Recurring (per annum)
Software Costs Rs. 5K/ annum Recurring (per annum)
Training Costs 40 hours One-time
Database Costs Rs. 5K/ annum Recurring (per annum)
Facilitation Costs Rs. 5K One-time (Cumulative)
Maintenance Costs 30 hours (since the hardware
is outsourced)
Recurring (per annum)
4.4.a.3. Total Benefits of Ownership:
Particulars Measures Benefits
Elimination of loss due
to inadequate follow-up
with prospects
- 1 company/ month –> 12 companies/ year
- Assuming half of these companies would
have offered atleast 1 profile at the average
package amount
- Rs. 45 lakh / year
(in terms of
packages)
- 6 students (in
terms of careers)
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Savings from not buying
duplicate contacts from
data vendor
Assuming 5% of all the new data purchased is
already available with us.
Rs. 2250 / year
Savings on productivity 12 team members of both year placement
teams lose on an average 4 hours/month on
productivity without the benefits of the CRM
48 person-
hours/month
Improved brand value of
the MBA Program in
industry
A student driven initiative when employs sophisticated technology
to streamline their internal processes, it sends strong message to
prospective employers about the quality of the students studying
there, improving brand value.
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5. Recommendations:
Since Placements Team at DoMS, IIT Roorkee needs to implement a CRM to manage their corporate
connections and prospective employers better, an open source CRM package viz. SugarCRM will be
the most appropriate. Apart from the use of implementation, configuration, customization and
support, the Project Team also comprises of members who have prior exposure to SugarCRM and
hence will be able to control the implementation better.
The analysis in this document clearly points out the benefits that can be drawn out by
implementation of such a system at a relatively marginal cost. The ROI will be achieved within 3
months and the long-term benefits of this project are numerous. The successful implementation of
this project will put DoMS, IIT Roorkee among the elite set of B-School around India that employ a
CRM for their connections handling and will enable better placements. Taking all these points into
consideration, we strongly recommend that this project be implemented starting immediately.