Sun Microsystems implemented IT governance using the COBIT framework to better align its IT processes with business objectives and comply with regulatory requirements like SOX. It mapped its existing IT processes to the 34 control objectives in COBIT. While some staff were initially resistant, IT governance provided defined roles and responsibilities for IT processes. An assessment found Sun had achieved a maturity level of 2.5 but needed to close gaps to improve. IT governance helped Sun better manage its IT functions and resources to enhance business value.
This is my University Assignment and it is about analyzing the scenarios using UseCase and Rich Diagram. In this project, also include discussion about conflict between different management levels of Organization.
Smart Process Applications (SPAs), Intelligent Business Processes, Adaptive BPM: these are all terms
applied to a new generation of applications that use computer intelligence to extract context-relevant
information from the content associated with a business process, and use it to select, modify or re-direct the
next steps in the workflow. One of its primary applications is in case management. Here the term “case” is
used in its widest sense to refer to any process or project that has a defined beginning and end, where the
process steps and outcome may change during the course of the process, and where associated content
needs to be grouped and managed as a case-file or project-file. Applications can range from payment
management, through contract bids, claims handling and loan origination, to traditional healthcare, crime or
legal cases.
Historically, case management systems and indeed most BPM systems have been somewhat rigid in their
workflows, lacking the ability to re-route as the case progresses – much like early satnavs, in fact. However,
a completely free-to-change process definition could introduce shortfalls in compliance and may well be
sub-optimum in terms of productivity. By adapting the process definition as the case progresses and doing
so based on the content and context of documents incoming to the case, the process can be handled
flexibly but compliance is still hard-wired.
In this report, we take an in-depth look at the applicability of smart process applications, the experience of
early users, the drivers for improved case management, and the feature sets required of a modern case
management system.
This is my University Assignment and it is about analyzing the scenarios using UseCase and Rich Diagram. In this project, also include discussion about conflict between different management levels of Organization.
Smart Process Applications (SPAs), Intelligent Business Processes, Adaptive BPM: these are all terms
applied to a new generation of applications that use computer intelligence to extract context-relevant
information from the content associated with a business process, and use it to select, modify or re-direct the
next steps in the workflow. One of its primary applications is in case management. Here the term “case” is
used in its widest sense to refer to any process or project that has a defined beginning and end, where the
process steps and outcome may change during the course of the process, and where associated content
needs to be grouped and managed as a case-file or project-file. Applications can range from payment
management, through contract bids, claims handling and loan origination, to traditional healthcare, crime or
legal cases.
Historically, case management systems and indeed most BPM systems have been somewhat rigid in their
workflows, lacking the ability to re-route as the case progresses – much like early satnavs, in fact. However,
a completely free-to-change process definition could introduce shortfalls in compliance and may well be
sub-optimum in terms of productivity. By adapting the process definition as the case progresses and doing
so based on the content and context of documents incoming to the case, the process can be handled
flexibly but compliance is still hard-wired.
In this report, we take an in-depth look at the applicability of smart process applications, the experience of
early users, the drivers for improved case management, and the feature sets required of a modern case
management system.
In this presentation, we will discuss in depth about the importance of technology in business, what IT governance is and its impact.
To know more about Welingkar School’s Distance Learning Program and courses offered, visit:
http://www.welingkaronline.org/distance-learning/online-mba.html
A different way to look at the challenges of IT operations :
monitoring your environment is one thing but don't you need to know who is taking care of your issues ?
IT operations is as much about your NOC people than it is about your monitoring infrastructure
Securing Cloud Computing Through IT GovernanceITIIIndustries
Lack of alignment between information technology (IT) and the business is a problem facing many organizations. Most organizations, today, fundamentally depend on IT. When IT and the business are aligned in an organization, IT delivers what the business needs and the business is able to deliver what the market needs. IT has become a strategic function for most organizations, and it is imperative that IT and business are aligned. IT governance is one of the most powerful ways to achieve IT to business alignment. Furthermore, as the use of cloud computing for delivering IT functions becomes pervasive, organizations using cloud computing must effectively apply IT governance to it. While cloud computing presents tremendous
opportunities, it comes with risks as well. Information security
is one of the top risks in cloud computing. Thus, IT governance must be applied to cloud computing information security to help manage the risks associated with cloud computing information security. This study advances knowledge by extending IT governance to cloud computing and information security governance.
Section 1: PROJECT INTRODUCTION
Section 1: PROJECT INTRODUCTION
Project Deliverable 1: Project Plan Inception
CIS 499 – Information Systems Capstone
Background
In the last two years, the ACME Company has experienced continued growth. This growth is expected to continue in the very near future. Specifically, the company is expected to experience a 60% growth in the next eighteen months. This rate of growth has presented new challenges for the company. It now has to redesign its information systems for the larger office space occupied. The continued growth has also highlighted the need to set up the company to deal with more data and ensure for safety and security for its clients. The ACME Company is currently valued at $25 million but is expected to experience significant growth in the future.
Type of Business
The ACME Company collects data using Web analytics and combines it with operational systems data. Increasingly, businesses have appreciated the competitive edge presented by analyzing market data. However, the successful use of data in decision making is a long process that has greatly influenced the growth of information systems. Some of the major steps in this process include collecting information and interpreting its significance. This is intended to compare the external and internal environments of a business and propose better practices that would benefit as a whole.
ACME based its information technology on a hybrid model where some of the systems are hosted and other in-house. This method was initially done with the goal of minimizing costs. However, a lot has changed in the business that necessitates major changes to be made.
Skilled Information Systems Personnel
At the moment, there are only four employees in the company dedicated to the Information Technology department. ACME has adopted a hybrid solution to information technology where much of the systems used by the company were hosted by other entities. This was believed to be part of cutting costs. As the business has continually grown, its information technology needs have expanded and redesigned to meet its current obligations.
The personnel at the company will need to be trained to use any other systems introduced at the workplace. Although all the workers are trained information technology experts, it will be important to involve them in the development of the new design to facilitate its effectiveness. This is primarily intended to ensure that all the qualified personnel at the organization are well-informed about the information technology changes occurring at the workplace.
Types of Data
ACME collects web analytics and combines it with operational systems data. Web analytics includes all the data tha.
The implementation of IT governance is important to lead and evolve the information system in agreement with stakeholders. This requirement is seriously amplified at the time of digital area considering all the new technologies that has been lunched recently (Big DATA, Artificial Intelligence, Machine Learning, Deep learning...). Thus, without a good rudder, every company risks getting lost in a sea endless and unreachable goals.
This paper aims to provide decision-making system that allow professionals to choose IT governance framework suitable to desired criteria and their importance based on a multi-criteria analysis method (WSM), we did implement a case study based on our analysis in a Moroccan company. Moreover, we present better understanding of IT Governance aspects such as standards and best practices.
Our article goes into a global objective that aims to build an integrated generated meta-model for better approach of IT Governance.
CHAPTER 10
INFORMATION GOVERNANCE
Information Governance and Information
Technology Functions
ITS 833
Dr. Mia Simmons
Chapter Overview
■ This chapter will cover pages 189-206 in
your book.
■ This chapter discusses how Information
Technology (IT) aligns directly with the
success of Information Governance.
2
What is Information Technology?
■ Information technology (IT) is a core function impacted by
information governance (IG) efforts.
– The IT side, shared responsibility for IG means the IT
department itself must take a closer look at IT processes
and activities with an eye to IG.
– A focus on improving IT efficiency, software development
processes, and data quality will help contribute to the
overall IG program effort
3
CIO & IT Leaders Key Focus Areas
■ Four IG areas for successful delivery of IG efforts:
1. Don’t focus on technology, focus on business impact
■ IT needs to become more business savvy, more businesslike, more
focused on delivering business benefits that can help the organization
to meet its business goals and achieve its business objectives.
2. Customize your IG approach for your specific business, folding in
any industry-specific best practices possible.
■ there are components that are common to all industries, but tailoring
your approach to your organization is the only way to deliver real
business value and results
3. Make the business case for IG by tying it to business objectives
■ The business case must be presented in order to gain executive
sponsorship, which is an essential component of any IG effort.
4. Standardize use of business terms
■ IG requires a cross-functional effort, so you must be speaking the
same language, which means the business terms you use in your
organization must be standardize
4
Data
Governance
■ Data is big, data is growing, data is
valuable, and the insights that can be
gained by analyzing clean, reliable data
with the latest analytic tools are a sort of
new currency.
■ focuses on information quality from the
ground up (at the lowest or root level), so
that subsequent reports, analyses and
conclusions are based on clean, reliable,
trusted data (or records) in database
tables
■ Data governance is a newer, hybrid
quality control discipline that includes
elements of data quality, data
management, IG policy development,
business process improvement, and
compliance and risk management.
■ Data governance with real-time analytics
and business intelligence (BI) software
not only can yield insights into significant
and emerging trends but also can provide
solid information for decision makers to
use in times of crisis—or opportunity.
5
Steps to Governing Data
Effectively
1. Recruit a strong executive sponsor.
2. Assess your current state
3. Set the ideal state vision and strategy.
4. Compute the value of your data.
5. Asses Risk
6. Implement a going-forward strategy
7. Assign accountabili.
CHAPTER 10
INFORMATION GOVERNANCE
Information Governance and Information
Technology Functions
ITS 833
Dr. Mia Simmons
Chapter Overview
■ This chapter will cover pages 189-206 in
your book.
■ This chapter discusses how Information
Technology (IT) aligns directly with the
success of Information Governance.
2
What is Information Technology?
■ Information technology (IT) is a core function impacted by
information governance (IG) efforts.
– The IT side, shared responsibility for IG means the IT
department itself must take a closer look at IT processes
and activities with an eye to IG.
– A focus on improving IT efficiency, software development
processes, and data quality will help contribute to the
overall IG program effort
3
CIO & IT Leaders Key Focus Areas
■ Four IG areas for successful delivery of IG efforts:
1. Don’t focus on technology, focus on business impact
■ IT needs to become more business savvy, more businesslike, more
focused on delivering business benefits that can help the organization
to meet its business goals and achieve its business objectives.
2. Customize your IG approach for your specific business, folding in
any industry-specific best practices possible.
■ there are components that are common to all industries, but tailoring
your approach to your organization is the only way to deliver real
business value and results
3. Make the business case for IG by tying it to business objectives
■ The business case must be presented in order to gain executive
sponsorship, which is an essential component of any IG effort.
4. Standardize use of business terms
■ IG requires a cross-functional effort, so you must be speaking the
same language, which means the business terms you use in your
organization must be standardize
4
Data
Governance
■ Data is big, data is growing, data is
valuable, and the insights that can be
gained by analyzing clean, reliable data
with the latest analytic tools are a sort of
new currency.
■ focuses on information quality from the
ground up (at the lowest or root level), so
that subsequent reports, analyses and
conclusions are based on clean, reliable,
trusted data (or records) in database
tables
■ Data governance is a newer, hybrid
quality control discipline that includes
elements of data quality, data
management, IG policy development,
business process improvement, and
compliance and risk management.
■ Data governance with real-time analytics
and business intelligence (BI) software
not only can yield insights into significant
and emerging trends but also can provide
solid information for decision makers to
use in times of crisis—or opportunity.
5
Steps to Governing Data
Effectively
1. Recruit a strong executive sponsor.
2. Assess your current state
3. Set the ideal state vision and strategy.
4. Compute the value of your data.
5. Asses Risk
6. Implement a going-forward strategy
7. Assign accountabili ...
The measurement of maturity level of information technology service based on ...TELKOMNIKA JOURNAL
Institutions are currently progressing on IT development and maximization in order to advance for good IT governance. Lack of comprehensive requirements analysis of IT utilization may lead to hindrances within IT development from achieving effective outcomes. This quantitative study employs control objective for information & related technology (COBIT 5) business framework to assess and identify the maturity level of IT service, primarily within the domain of delivery, service, and support (DSS). Data were obtained through questionnaire, observation, and documentation. The result reveals that the average maturity level of IT service is in level 3 (established); by which the study recommends for enhancements and upgrades in IT performance and service within the scope of compliance and IT service application and support.
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http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
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In Odoo, the multi-company feature allows you to manage multiple companies within a single Odoo database instance. Each company can have its own configurations while still sharing common resources such as products, customers, and suppliers.
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This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
2. Information Systems Management COMP 1486
Acknowledgement
Firstly, we would like to express the special words of gratitude to IT Governance Institute for
publishing the case studies concerned with IT Governance and allowing everyone to reuse or to apply in
making his/her own research. We could reference and use IT governance case study of Sun Microsystems
for our ISM coursework because of their allowance. Moreover, we would like to present our genuine
appreciation to our supervisor, Daw Moe Pale, for her priceless and expert guidelines and we also thank
all people who helped us to accomplish this coursework but left to mention here.
2
3. Information Systems Management COMP 1486
Executive Summary
Recently, the concept of IT governance has gradually grasped the attention of both private
organizations and public organizations because it can control organization’s IT activities to reduce IT
related risks and costs. So, we will justify with Sun Microsystems to prove how IT governance can bring
many values to organizations.
Sun Microsystems is a leading provider of computer hardware, software and IT related services
with 30,000-plus staff. In 2000, Sun reduced its IT budget by 30 %. At the same time, Sun tried to comply
with SOX 404 regulations. Consequently, Sun implemented high level control framework COBIT
integrating with other IT governance frameworks such as ITIL, SOX compliance framework, etc to
manage its IT resources effectively.
IT governance is used for organization’s seven categories of controls: granting system access,
classifying data security, role-based duties segregation, data validation, event-driven authorizations, batch
processing and interfaces. To establish IT governance, Sun mapped its IT activities to COBIT’s 34 high-
level control activities.
To conclude, IT governance facilitated Sun to significantly define the accountability of
stakeholders to handle IT activities with its IT governance structure and Sun could comply with SOX
regulations due to IT governance processes. Moreover, overhead costs can be controlled because of KPIs,
KGIs and being able to reduce key risks more. According to the results of process assessment workshops,
Sun reached maturity level 2.5 in measuring its implemented IT governance. Thus, Sun is now planning
future-thinking activities to reach the maturity level higher than the current position so that Sun can live
in harmony with ever changing business world.
3
5. Information Systems Management COMP 1486
The Description of the Organization and the Market in which it Operates
(Word Count - 151)
Nowadays, many organizations appreciate the essence of IT governance and start applying this
concept to fulfil their business objectives in the competitive world. Among them, we want to demonstrate
Sun Microsystems as a model.
It was established in 1982 by embracing a remarkable vision, “The Network is the Computer” and
this boosts its market position as a foremost provider of Internet services, industrial-strength hardware
and software. So, products such as workstations, servers and IT services are available under this Inc.
According to employment statistics, 30,000-plus employees are working for branches of Sun sited in 100
countries. Being an international company, Sun’s IT department must support its wide community with 6
data centers with 1,700 servers, 600 applications and 600 terabytes of data. Moreover, Sun must handle 5
million e-mails and 4 million hits for internal web pages per day.
Hence, Sun determined to apply IT governance for controlling its IT resources.
5
6. Information Systems Management COMP 1486
A Description of the IT Governance Used (Word Count - 299)
Recently, IT governance has been a dominant factor for attaining business success from investing
in IT. Furthermore, Sarbanes-Oxley (SOX) Act makes arising IT governance issues for enhancing internal
controls on financial reporting. Consequently, IT governance frameworks were introduced to Sun.
Sun applied ITIL for managing IT services and Sigma for assuring quality. However, ITIL cannot
fully support IT governance. So, CIO realized that a common framework is needed to scrutiny Sun IT’s
alignment with company’s overall business strategy. Then, COBIT is selected for IT governance in
organization’s seven categories of controls: granting system access, classifying data security, role-based
duties segregation, data validation, event-driven authorizations, batch processing and interfaces.
To establish IT governance more effective, ITIL, Prince 2, SOX compliance framework, etc were
integrated with COBIT which embraces 34 high-level control objectives under four domains. As the
examples of IT governance used, we will explain how Sun mapped its IT processes to COBIT with the
last domain and who are liable for the processes with the first domain.
Monitor and Evaluate domain has 4 processes. Firstly, overall processes were monitored in
accordance with operational dashboard, customer metrics/survey. Next, Sun ensured that business needs
are satisfied by internal controls. Then, assurance of compliance with laws is obtained. Finally, Sun’s IT
functions were controlled by independent audit.
Besides, individual responsibilities must be assigned to execute Sun IT processes because
successful IT governance inevitably needs accountability for making decisions. For example, IT related
matters were processed by CTO and ITSTAR. ITGOV focused on budget, defining communication lines
and monitoring activities. ITSM managed quality metrics. But, potential risks were addressed by all
groups.
Finally, process assessment workshop was held to estimate maturity, key risks and costs to reduce
them, business benefits, performance indicators, goal indicators, etc. By these ways, sun implemented IT
governance successfully.
http://en.wikipedia.org/wiki/Corporate_governance_of_information_technology
6
7. Information Systems Management COMP 1486
A Summary of the Case Study (Word Count - 300)
Sun Microsystems established in 1982 is a leading provider of computer hardware, software and
IT related services with 30,000-plus staff. In 2004, Sun tried to comply with Sarbanes-Oxley 404 for
corporate transparency. Moreover, enhancing business value by the use of IT led Sun to apply IT
governance frameworks.
Firstly, ITIL framework and other process improvement methods were used for governing Sun’s
IT functions. Later, CIO recommended COBIT for more positive impacts on IT governance. Some IT
staff were against to implement COBIT because resources were stretched thin. But, they accepted COBIT
which embraces 34 high-level control objectives under four domains since it enables cross-process
integration with SOX, ITIL, PRINCE 2, etc.
IT governance was applied for Sun’s seven categories of controls. Sun systematically framed its
IT governance with well-defined roles and responsibilities for their IT processes. To do this, processes
were mapped to COBIT framework prior mapping them with process owners (IT governance committee,
other groups). Moreover, process assessment workshop was held for identifying gaps and assuring IT
governance was well established.
According to workshop, Sun only reached maturity level 2.5 for overall IT governance
processes. Since key risks of not closing with gap were only 1.28, cost for reducing them was low and
ease to implement them was easy. Likewise, highest business benefits can be gained because of having
low risks and it was rated as 9. Performance and goal indicators were assessed based on overhead
costs. Besides, maturity level for each process was shown in a radar-style chart and costs vs. benefits on
four-quadrant chart to let the audience see clearly.
To maintain momentum for IT governance, Sun will plan future-thinking activities such as giving
more COBIT presentations to staff, demonstrating links between COBIT and Sun’s already adopted
methods and discussing with process owners to fit with COBIT.
7
8. Information Systems Management COMP 1486
A critical Analysis of the Impact of the IT Governance on the Organization
(Word Count - 750)
IT governance is essential for organizations because it can add value to business by addressing
tactical alignment between business and IT, measuring IT performance and controlling IT risks. Since IT
governance has a great impact on organizations, they need to evaluate whether implemented IT
governance is effective. Generally, this evaluation is processed by considering IT governance
framework used, implemented IT governance structure, processes and its outcome metrics.
Therefore, we will analyze the impact of IT governance on Sun Microsystems based on these facts.
Nowadays, organizations with high awareness of IT governance issues enhance their IT
governance by combining two or more frameworks. Likewise, Sun implemented COBIT as high level
control framework and used ITIL, PRINCE 2, SOX framework, etc at COBIT’s appropriate stages to
meet business requirements more. Moreover, as COBIT can integrate with other frameworks, resources
already used for them will not be a waste in the resource-constrained environment.
Therefore, we can say that Sun's tailor-made IT governance framework have good impact on Sun
because it provides guidelines to systematically manage Sun’s IT resources. Furthermore, Sun will be
able to comply with Sarbanes-Oxley regulations more than ever because a high level framework can
create strong relationships with external and internal auditors through clearly described Sun's IT
activities.
http://www.pwc.com/en_mt/mt/publications/assets/it-governance-in-practice-jan-2007.pdf
IT governance structure can be categorized as centralized, decentralized and federal based on
organizational structure. As Sun IT organization transformed into centralized approach from distributed
one, we can infer that Sun applied centralized IT governance structure.
8
9. Information Systems Management COMP 1486
In analyzing its IT governance structure, we observed that Sun demonstrated the transparent
accountability of its major governing bodies. For example, Sun assigned ITGOV for monitoring activities
and budget, ITSTAR for advising all IT related matters and ITSM for managing quality metrics.
By considering these facts, it is obvious that Sun could standardize its IT functions and control
costs because of centralized IT governance structure and advantages such as ability to make decisions
quickly and eliminating redundant functions were gained because of transparent accountability and
managing by people in top management, i.e. CIO, ITGOV.
http://www.acc.ncku.edu.tw/chinese/faculty/shulc/courses/cas/articles/Bowen-enhancing-IT-
goverance.pdf
http://ifipwg82.org/sites/ifipwg82.org/files/Ch12-19-IT%20Governance%20Practices%20in%20SME-
formatted.pdf
In analyzing Sun’s IT governance processes, we observed that Sun implemented its IT
governance processes by mapping its IT processes to 34 high-level control activities of COBIT concerned
with planning and organizing to achieve business and IT objectives, acquiring and implementing IT
governance processes, delivering and supporting the required services, and monitoring IT performance.
Furthermore, these governance processes were defined by the most senior Sun’s IT executives to assure
coverage of all processes. Thus, we can conclude that Sun could generically express what IT governance
processes were implemented and this will have great impact on showing organizational internal controls
for IT activities.
For IT governance to be successful, organizations must monitor their IT performance according
to their defined metrics. Similarly, we noticed that metrics dealing with evaluating benefits vs. costs/risks
were used to criticize Sun’s IT governance. By analyzing the result of process assessment workshop in
our case study, we can infer that Sun could reduce its IT risks.
9
10. Information Systems Management COMP 1486
Since Sun could address key risks more and put key controls in place after implementing IT
governance, Sun gained high business benefits for its prioritized functions. Besides, Sun measured
whether their business requirements were achieved by IT processes and how well these processes were
performing based on its annual overhead costs. Therefore, we think that Sun could easily control its
overhead costs because of these key goal indicators (KGIs) and key performance indicators (KPIs).
To summarize, IT governance has a great impact on Sun to get business success. The most
obvious advantage is increasing possibility of complying with SOX regulations. Moreover, critical
success factors: optimizing Sun’s IT operations, bridging gaps between business and IT, becoming
accountability of stakeholders prominent and eliminating redundant functions were achieved. Besides,
overhead costs and IT risks were reduced because of defined KGIs and KPIs.
According to the declaration of Sun, administration costs were reduced and it reached breakeven
point within 4 months. Although Sun obtained many returns on investment, it was only at maturity stage
of 2.5 because there was only awareness for IT governance in Sun and IT governance activities were only
under development at that time. Furthermore, Sun’s IT governance framework was developed while all IT
staff were not fully familiar with it. However, Sun is now training its staff to understand more about IT
governance concepts and to reach higher maturity stage. If Sun can successfully perform these future-
thinking activities, we strongly believe that many happy returns will be brought to Sun.
http://www.technologyexecutivesclub.com/PDFs/ArticlePDFS/sungov.pdf
Overall Ideas for A critical Analysis of the Impact of the IT Governance on the Organization Session
are Referenced from below Resources
http://en.wikipedia.org/wiki/Corporate_governance_of_information_technology
http://www.itgi.org/template_ITGIa166.html?Section=About_IT_Governance1&Template=/ContentMan
agement/HTMLDisplay.cfm&ContentID=19657
http://www.itgi.org/template_ITGI9bfe.html?Section=Purpose&Template=/ContentManagement/HTML
Display.cfm&ContentID=19659
10
11. Information Systems Management COMP 1486
References
Book References
Book Name : Business Information Systems 3rd Edition
Author Name : Paul Bocij, Dave Chaffey, Andrew Greasley & Simon Hickie,
ISBN : 0273688146 Publisher : CPI – Bath Press, UK
Book Name : COBIT 3rd Edition Executive Summary
Author Name : COBIT Steering Committee and IT Governance Institute
ISBN : 1-893209-15-6
Web References
IT Governance Case Study
URL :
http://www.itgi.org/Template_ITGIf8a4.html?Section=ITGI&CONTENTID=57322&TEMPLATE=/Content
Management/ContentDisplay.cfm
Access Date : 10th September 2012
Description of the IT Governance Used
URL : http://en.wikipedia.org/wiki/Corporate_governance_of_information_technology
Access Date : 15th September 2012
A critical Analysis of the Impact of the IT Governance on the Organization
URL : http://en.wikipedia.org/wiki/Corporate_governance_of_information_technology
http://en.wikipedia.org/wiki/Corporate_governance_of_information_technology
http://www.itgi.org/template_ITGIa166.html?Section=About_IT_Governance1&Template=/ContentManagem
ent/HTMLDisplay.cfm&ContentID=19657
http://www.itgi.org/template_ITGI9bfe.html?Section=Purpose&Template=/ContentManagement/HTMLDispl
ay.cfm&ContentID=19659
http://www.pwc.com/en_mt/mt/publications/assets/it-governance-in-practice-jan-2007.pdf
http://www.acc.ncku.edu.tw/chinese/faculty/shulc/courses/cas/articles/Bowen-enhancing-IT-goverance.pdf
http://ifipwg82.org/sites/ifipwg82.org/files/Ch12-19-IT%20Governance%20Practices%20in%20SME-
formatted.pdf, http://www.technologyexecutivesclub.com/PDFs/ArticlePDFS/sungov.pdf
Access Date : 15th September 2012
11
12. Information Systems Management COMP 1486
Bibliography
Andrew Greasley, Paul Bocij, Dave Chaffey, Simon Hickie. (2006). Business Information
Systems (3rd Edition ed.). (A. Greasley, Ed.) England: CPI - Bath Press, UK.
COBIT Steering Committee and IT Governance Institue. Executive Summary. In COBIT 3rd
Edition.
12