The document provides an overview of the use and impact of texting as a form of business communication. It discusses how texting has become widely used in businesses for internal and external communication. While texting provides instant connection and can strengthen personal relationships, it can also lead to negatives like a loss of productivity and a disconnect between parties. The document recommends guidelines for appropriate business texting but concludes that texting may have peaked and is unlikely to revolutionize communication due to an inability to replace in-person interactions.
Analyze your own communication style (Based on your current job) across various areas such as verbal communication, active listening, and non-verbal, and meeting handling capability.
Analyze your own communication style (Based on your current job) across various areas such as verbal communication, active listening, and non-verbal, and meeting handling capability.
Communication within business can be use with multiple business channels to convey a message. In that message you want to be heard as: knowledgeable, understandable, proactive, intelligent, and persuasive and this should be contained in your message. In this presentation I will discus and explore some of the ‘Best Practices in Business Writing and Communication.’
This PPT is about how technology is used as a form of communication tool not only in our life but also in developing the business and various types of communication tools in this modern technology world.
Communication within business can be use with multiple business channels to convey a message. In that message you want to be heard as: knowledgeable, understandable, proactive, intelligent, and persuasive and this should be contained in your message. In this presentation I will discus and explore some of the ‘Best Practices in Business Writing and Communication.’
This PPT is about how technology is used as a form of communication tool not only in our life but also in developing the business and various types of communication tools in this modern technology world.
Communication plays an important role in making or breaking a successful management, discussed are various functions of how information is passed.
For more such innovative content on management studies, join WeSchool PGDM-DLP Program: http://bit.ly/ZEcPAc
ENGL211-1203B-17 P3IPColorado Technical University Connie Hu.docxSALU18
ENGL211-1203B-17 P3IP
Colorado Technical University
Connie Hutson
09 September 2012
Professional Communications
The impact and importance of effective communication in an organization is one that cannot go unmentioned. This presentation seeks to discuss cross-cultural communication and some of the communication problems in companies.
Thesis
Communication has always being vital to the progress of any firm, therefore, communication problems need to be addressed as soon as they come up in order to ensure company progress.
Communication is important to any organization
Effective communication helps firms to achieve their goals faster and with much ease
Business managers have the responsibility of identifying communication needs, and strategizing on how to improve the communication between all relevant stakeholders
Introduction
Effective communication is important for the success of any business. According to statistical reports from Forbes, the corporate with the best communication tools achieve their objectives easily as compared to businesses with poor communication. Consequently, the aim of this presentation is to help business managers to understand the usage of effective communication tools to improve communication to all the stakeholders in the organizations. Although the basic responsibility of a business manager is to motivate the employees to give out their potential, this cannot be achieved without effective communication. It is therefore the responsibility of a business manager to identify the communication needs and provide effective strategies aimed at improving communication between the stakeholders. Therefore, business managers should understand that communication is significant since it helps in delegation of the basic management functions.
2
Failure of delegation of duties
Lack of a common code of conduct
Lack of an effective channel of communication
Lack of adequate information technology systems (Gopal, 2009).
strategies and ways to improve cross cultural communication
Usage of modern technology and particularly the internet. For example, through use of Facebook and Twitter
Use of video conferencing to promote communication among people of different cultures (Lussier, 2012).
Understanding cultural diversity. This entails tolerating and accepting people from other diverse cultures
Promoting cultural awareness among people
Demanding for people to be culturally tolerant in the workplace (Smith, 2002).
Communication problems in firms
Communication Problems in My Company
There are several communication problems that have been identified in my company. Failure of delegation of duties is one of the main communication barriers for any business. Every employee expects the management to provide sufficient information for the kind of business that they are supposed to work. Lack of a common code of conduct also prevents the organization from having a common language that can be used to delegate dut ...
ENGL211-1203B-17 P3IPColorado Technical University Connie Hu.docxYASHU40
ENGL211-1203B-17 P3IP
Colorado Technical University
Connie Hutson
09 September 2012
Professional Communications
The impact and importance of effective communication in an organization is one that cannot go unmentioned. This presentation seeks to discuss cross-cultural communication and some of the communication problems in companies.
Thesis
Communication has always being vital to the progress of any firm, therefore, communication problems need to be addressed as soon as they come up in order to ensure company progress.
Communication is important to any organization
Effective communication helps firms to achieve their goals faster and with much ease
Business managers have the responsibility of identifying communication needs, and strategizing on how to improve the communication between all relevant stakeholders
Introduction
Effective communication is important for the success of any business. According to statistical reports from Forbes, the corporate with the best communication tools achieve their objectives easily as compared to businesses with poor communication. Consequently, the aim of this presentation is to help business managers to understand the usage of effective communication tools to improve communication to all the stakeholders in the organizations. Although the basic responsibility of a business manager is to motivate the employees to give out their potential, this cannot be achieved without effective communication. It is therefore the responsibility of a business manager to identify the communication needs and provide effective strategies aimed at improving communication between the stakeholders. Therefore, business managers should understand that communication is significant since it helps in delegation of the basic management functions.
2
Failure of delegation of duties
Lack of a common code of conduct
Lack of an effective channel of communication
Lack of adequate information technology systems (Gopal, 2009).
strategies and ways to improve cross cultural communication
Usage of modern technology and particularly the internet. For example, through use of Facebook and Twitter
Use of video conferencing to promote communication among people of different cultures (Lussier, 2012).
Understanding cultural diversity. This entails tolerating and accepting people from other diverse cultures
Promoting cultural awareness among people
Demanding for people to be culturally tolerant in the workplace (Smith, 2002).
Communication problems in firms
Communication Problems in My Company
There are several communication problems that have been identified in my company. Failure of delegation of duties is one of the main communication barriers for any business. Every employee expects the management to provide sufficient information for the kind of business that they are supposed to work. Lack of a common code of conduct also prevents the organization from having a common language that can be used to delegate dut ...
Effective Communication within a teamMar.docxSALU18
Effective Communication
within a team
Mark Jones
Business Communicators
1
Agenda
Effective Communication with different types of team.
Common ways of communication/ mistakes in miscommunication
Managers Communication Skills
Communication Barriers
Evaluate Team Communication
What is Effective Communication?
Effective Communication is defined as a verbal speech of other methods of relaying information that get a point across.
Types of Team
Project Team Virtual Team
Work Team
Communication Strategies
Trust
Listening
Motivation
Understanding
Most Common Ways to Communicate
Speaking – Face to face
Memo
Fax
E-mail
Body language
Visual image
Alternative ways to communicate
Voice Mail
Body language
Visual image
Presentations
Mistake on communication
Missing the big picture
Misleading Body language
Making assumptions
Managers Skills
Trustworthy
Confidence
Passionate
Remain calm
Role model
Understanding
Managers Actions
Listens
Mediator
Issue Identifier
Plan of correction
Advocate
Encourager
Common Barriers
Language Differences
Gender Differences
Common Barriers
Interpersonal Barriers
Emotional Cultural
Physical Barriers
Lack of trust
Overcome Barriers
Learn techniques for a better team building
Language line
Learn cultures
Evaluate communication
In Service
Feedback
Surveys
Round Table
Results are positive
Less misunderstanding
Positive energy
Communication is working IF….
Summary
The importance of communication, how and what to do to be an effective communicator.
What can be done and what strategies you can use to overcome the barriers that you may encounter.
Evaluate your effective communication and measure your results by different methods.
Also know if it is working by the results of the overall outcome.
References
Frank Cervone, H. (2014). Effective communication for project success. OCLC Systems and Services,30(2), 74. Retrieved from http://ezproxy.liberty.edu:2048/login?url=http://search.proquest.com/docview/16677 06148?accountid=12085
Hills, L., DA. (2013). Overcoming the ten most common barriers to effective team communication.
The Journal of Medical Practice Management: MPM, 29(2), 99-103. Retrieved from http://ezproxy.liberty.edu:2048/login?url=http://search.proquest.com/docview/14586 18907?accountid=12085
Morgan, L., Paucar-Caceres, A., & Wright, G. (2014). Leading effective global virtual teams: The consequences of methods of communication. Systemic Practice and Action Research,27(6), 607-624. Retrieved fr ...
Management CommunicationManagement Communication .docxinfantsuk
Management Communication
Management Communication 11
1. Explain effective communication norms in a business setting
The idea that people need to have feedback, appreciation and information is a good basis for understanding how and why excellent business communication is important and compelling for success. In fact, not only do they need it for appreciation, they need it to continue to be effective and be successful. If we do not give feedback and communicate we will lose our influence and cut into creating successful results. Some of the basic business communication norms include responding to business needs. These needs include returning phone calls, following up on a request, listening intently, appreciative communication, and clear communications with details and directions, doing what you say you will do, remembering what is important to them, and valuing what is most important to them (Thompson, 2009).
Our communication styles and methods are being stretched to the limit by email, technology, lack of time and demands on our ability to do so much in our days.
Email – not only should you be returning emails in a timely way, but you need to set the context each and every time of why the email is important and what information it is that you want to deliver.
Cell phones – the ring tones that are available now are fun outside of the office, networking situations, client lunches, etc. Put them on vibrate or shut them off. Take and make calls when you are with people sparingly. Most people are not interested in listening to your conversations no matter how stimulating you think they might be.
Returning phone calls –Whether you think you have time to return the call or not, find out what people need, make sure you are clear on whether you can help them or not and then get back to your own work. People who return phone calls are trusted and respected. You do not need to make the calls long.
Handshake, body language and eye contact – ask a friend to shake hands with you and then ask them to give you feedback. Firm is good. Learn to look at a person when they
are speaking. A good part of our non verbal communication is our body – watch what your body is saying about you.
Business cards – get one and have them with you at ALL times. Do include an address, email and phone number. Name and what you do – a title is very good. If your company does not provide a business card, get one for yourself anyway.
2. Describe the role of interpersonal communication both as a manager and as an employee. What specific techniques have you used to overcome barriers to communication? Be sure to specify your role in the communication.
Role of Interpersonal Communication
Interpersonal communication plays a vital role in the business organization, is essence without communication one can't think of the existence of organization in real world. Followings are t ...
WHAT DOES IT MEANCommunication is the ability to effectively, acc.docxtwilacrt6k5
WHAT DOES IT MEAN?
Communication is the ability to effectively, accurately, and succinctly convey a point through written or oral medium in a global environment.
Effective communication is characterized as use of the correct medium and style to share information.
Effective communication may also require visual aids. Accurate communication contains proper grammar and clear dialogue. Accurate communication is achieved through proofreading and rewriting. Succinct communication is important in a fast pace environment where ideas must be quickly exchanged (Quinn, 2014). Succinct communication may require lists and formatting to draw attention to important points. Communication occurs consistently and it is important to know the various aspects of this skill, starting with value in the workplace.
Figure 1.
An image of the interaction between the three types of communication skills. Taken from: Effective communication skills image. (2011). Effective communication in nursing leadership. Retrieved from charmmariama.blogspot.com. Copyright 2011.
VALUE
IN THE WORKPLACE
Communication skills have value throughout the student's career path. A survey of executives placed communication ahead of other soft skills as an "extremely important" skill in today's workplace (Robles, 2012, p.455). Strong and well developed communication skills help establish credibility and build working relationships. The ability to verbalize understanding of one's job duties and to ask relevant questions provides a foundation for significant contributions. For example, a customer may call with a question, but not know the correct terminology to use.
The employee's ability to ask probing questions and decipher the customer's question is necessary for accurate resolution.
SKILL DEMONSTRATION
Strong communication skills are demonstrated via written and oral mediums. Written mediums include memos, e-mails, and business documentation. Oral mediums include telephone calls, meetings, and listening. The following paragraphs illustrate both mediums.
Strong written communication provides a clear introduction, body, and conclusion. The written document should be able to stand alone from its writer to convey ideas and opinions. The tone should complement the subject material to highlight important areas or appropriately discuss sensitive topics. For example, a memo regarding changes in attendance policy should highlight to employees the importance of understanding the material, showing compliance with company policy.
Keen oral communication is highlighted by use of pace, tone, and word choice. Pace refers not only just to speed of discussion, but also to pauses that allow the participants to digest the message. Tone is important to convey the mood of the message. Messages that initiate change may include a tone of curiosity while messages that include consequences should have a serious tone. The choice of words is important depending on the audience. Within a group of peers jargon or acronym.
Discus the Effective communication in workplace (updated 2023).docxintel-writers.com
Effective communication
in the workplace is crucial for the smooth functioning of an organization and the achievement of collective goals. It involves the exchange of information, ideas, and feedback in a clear, concise, and meaningful manner.
Here are some key aspects to discuss regarding effective communication in the workplace:
1.Clear and Open Communication Channels: Organizations should establish clear communication channels that allow employees to express their thoughts, concerns, and ideas. This can be done through various means, such as face-to-face meetings, email, instant messaging platforms, or project management tools. Transparent and accessible communication channels foster collaboration, trust, and a sense of belonging among employees.
2.Active Listening: Effective communication involves active listening, where individuals pay attention to both verbal and nonverbal cues from the speaker. Active listening shows respect, empathy, and a willingness to understand the message being conveyed. It helps prevent misunderstandings, allows for better problem-solving, and promotes a positive work environment.
3.Clarity and Conciseness: Clear and concise communication helps to ensure that messages are easily understood and minimize the chances of misinterpretation. It involves using simple and direct language, avoiding jargon or technical terms, and organizing information in a logical and structured manner. Being mindful of the receiver’s knowledge and background can help tailor the communication appropriately.
Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
Kseniya Leshchenko: Shared development support service model as the way to ma...Lviv Startup Club
Kseniya Leshchenko: Shared development support service model as the way to make small projects with small budgets profitable for the company (UA)
Kyiv PMDay 2024 Summer
Website – www.pmday.org
Youtube – https://www.youtube.com/startuplviv
FB – https://www.facebook.com/pmdayconference
An introduction to the cryptocurrency investment platform Binance Savings.Any kyc Account
Learn how to use Binance Savings to expand your bitcoin holdings. Discover how to maximize your earnings on one of the most reliable cryptocurrency exchange platforms, as well as how to earn interest on your cryptocurrency holdings and the various savings choices available.
In the Adani-Hindenburg case, what is SEBI investigating.pptxAdani case
Adani SEBI investigation revealed that the latter had sought information from five foreign jurisdictions concerning the holdings of the firm’s foreign portfolio investors (FPIs) in relation to the alleged violations of the MPS Regulations. Nevertheless, the economic interest of the twelve FPIs based in tax haven jurisdictions still needs to be determined. The Adani Group firms classed these FPIs as public shareholders. According to Hindenburg, FPIs were used to get around regulatory standards.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
Understanding User Needs and Satisfying ThemAggregage
https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them
We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs.
In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs.
Industry expert Scott Sehlhorst will:
• Introduce a taxonomy for user goals with real world examples
• Present the Onion Diagram, a tool for contextualizing task-level goals
• Illustrate how customer journey maps capture activity-level and task-level goals
• Demonstrate the best approach to selection and prioritization of user-goals to address
• Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs
[Note: This is a partial preview. To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
Sustainability has become an increasingly critical topic as the world recognizes the need to protect our planet and its resources for future generations. Sustainability means meeting our current needs without compromising the ability of future generations to meet theirs. It involves long-term planning and consideration of the consequences of our actions. The goal is to create strategies that ensure the long-term viability of People, Planet, and Profit.
Leading companies such as Nike, Toyota, and Siemens are prioritizing sustainable innovation in their business models, setting an example for others to follow. In this Sustainability training presentation, you will learn key concepts, principles, and practices of sustainability applicable across industries. This training aims to create awareness and educate employees, senior executives, consultants, and other key stakeholders, including investors, policymakers, and supply chain partners, on the importance and implementation of sustainability.
LEARNING OBJECTIVES
1. Develop a comprehensive understanding of the fundamental principles and concepts that form the foundation of sustainability within corporate environments.
2. Explore the sustainability implementation model, focusing on effective measures and reporting strategies to track and communicate sustainability efforts.
3. Identify and define best practices and critical success factors essential for achieving sustainability goals within organizations.
CONTENTS
1. Introduction and Key Concepts of Sustainability
2. Principles and Practices of Sustainability
3. Measures and Reporting in Sustainability
4. Sustainability Implementation & Best Practices
To download the complete presentation, visit: https://www.oeconsulting.com.sg/training-presentations
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
2. AGENDA
I. Introduction
II. Use and Popularity of Texting
III. Adaptation of Texting in Business
IV. Negatives of Texting As a Form of Communication
I. Leads to disintegration of language
II. Causes a disconnect
III. Loss of productivity
V. Positives of Texting As a Form of Communication
I. Provides instant and constant connection
II. May provide for a personal connection
VI. Recommendations
VII. Conclusion
VIII. References
3. INTRODUCTION
Due to the convenience and cost effectiveness of texting, adaptation in businesses has
increased (Manager 2004; Tilley 2009; Bour 2010).
• Texting is used (Tilley 2009):
• To communicate internally.
• To maintain business relations.
• For brand and product advertising.
Report Purpose:
• Review and understand overall impacts of texting as a form of communication in
business.
Method:
• Through the analysis of multiple sources, this report assessed impact of texting on
language, interpersonal relations and business productivity, as a means to evaluate
whether texting in business has peaked, with limited future potential.
4. USE AND POPULARITY OF TEXTING
• Number of text messages sent worldwide annually is already in
trillions, and with world mobile subscription reaching 6.8 billion,
Texting and Short Message Service (SMS) correspondences are
bound to increase exponentially (Tilley 2009; United Nations Report
2013).
• Youth use text messaging, for the purpose of coordinating plans,
for it’s flexibility allowing them to multitask, and to stay connected
(Hemmer 2009; Morrill, Jones & Vaterlaus 2013).
• Smartphone owners aged 18 to 24 send and receive an
average of 3,853 text messages in a month.
• 2,240 messages among 24-34,
• 1,557 messages among 34-44,
• 998 messages among 45-54, &
• 491 messages sent and received among the age group of
55+.
Image Source: United Nations Report 2013
Combined sent messages among the age 25-44 (1,941)
is still lower than the message sent by the younger age
group of 18-24 (2,022).
5. USE AND POPULARITY OF TEXTING (CONT…)
• Texting has become the dominant mode of
communication among youth. In addition, most of
the communication takes place electronically.
• Text messaging provides the ability to connect
with multiple people at anytime from anywhere.
However in an effort to save time and stay
connected, they reduce face-to-face
communication.
• Face-to-face communication is a vital element in business (Manager 2004; Manning et al. 2012).
• Texting deprives them from any of the visual and auditory cues of facial expression, body language, and
voice dynamics that convey emotion and and meaning (Suler 2010).
However, this sensory anonymity may also assist certain individuals who lack interpersonal skills due to being
shy or introvert, get their message across easily.
Image Source: Huffington Post
6. ADAPTATION OF TEXTING IN BUSINESS
• Reaching people while they are
unavailable,
• For urgent visual contact,
• For office-based PAs to keep in touch,
• Useful for dealing with younger
people,
• For sending brief product details/data,
• Confirming
appointments/meetings/transactions,
• Short simple messages &
• Use with pictures.
As per British Journal of Administrative Management (2004), texting is used
primarily for the purposes of:
Image Source: Recruitment Manager Training
7. ADAPTATION OF TEXTING IN BUSINESS (CONT…)
• In 2012, SMS use for work-
related communication was
limited to only 15% of adults (Lam
2012).
• Most recent survey found that
67% of individuals surveyed
using text messaging for
business related
communications every day
(HeyWire 2014).
• The survey also found
individuals using their
personal phones for business
related communications.
Image Source: HeyWire Survey 2014
9. LEADS TO DISINTEGRATION OF LANGUAGE
Image Source: EDTech Magazine
Texting is widely popular amongst youth, which greatly
affects their language skills (Hemmer 2009).
Recent studies found (Shafie et al. 2010; Toribio 2012):
• Texter ages 13 to 17 served under the impression that
this texting lingo is normal and accepted use of the
language
• Students who had recently sent or received a text
message performed considerably worse on grammar
exam than those who had not.
• Young adults who consistently use this texting lingo, are
less likely to switch back to traditional grammar when
appropriate.
• Students may know the different style of language to be
used during formal and informal situations; however, are
not able to recall the right spellings when the situation
arises.
Primary Cause:
People are more interested in getting their messages across and less
concerned about correct spelling, grammar and punctuation (Shafie et
al. 2010; New Zealand Management 2011; Alistair 2012).
10. CAUSES A DISCONNECT
• People at times intentionally use text
messages directly to displace face-to-face
communication and to even avoid it all
together (Hemmer 2009).
• Texting deprives receiver from sensory
cues, needed to better and sustain a
business relationship.
• Delivery of sensitive or important
information in business needs a more
formal communication method.
Appeal of texting is that ‘it’s less painful’ - but the pain is the
point (Kluger 2012).
Image Source: EmaxHealth
11. CAUSES A DISCONNECT (CONT…)
Many businesses use a form of texting called ‘Bulk text messaging’ or ‘Mass text
messaging,’ a form of mobile marketing campaign.
• Many of these messages originating from businesses have been perceived as
unwanted messages or commercial spam messages (Maneesoonthorn & Fortin
2006).
• Study found 48% of the respondents perceived SMS as ‘disturbing’
channel of marketing (Heinonen & Strandvik 2003).
12. LOSS OF PRODUCTIVITY
Phones are a nuisance in the workplace
for many employers, as they can be
very distracting and an unproductive tool
(HR Focus 2004).
Use of wireless communication in a
work place can lead to (HR Focus 2004):
• Last-minute decision-making,
• A de-emphasis on planning, &
• A tendency to be late to meetings.
Image Source: Steady Strength
13. PROVIDES INSTANT AND CONSTANT
CONNECTION
The factor of ubiquity provides for a better brand
and product advertising, to boost revenues
(Williams 2009; Smutkupt et al. 2010).
Externally companies use SMS mostly as a form
of (Smutkupt et al. 2010):
• Reminders,
• Updates &
• Confirmations
As it is designed for quick messages rather than
for complete marketing communication.
Over 90% of text messages are read within 15 minutes (Omkareshwar
2012).
Image Source: Huffington Post
15. MAY PROVIDE FOR A PERSONAL CONNECTION
THROUGH INFORMALITY
• Has a personable aspect that may help
boost productivity between the involved
parties (Mark 2011).
• Allows messages to be more informal, and
that could help maintain positive work
relationships between internal and external
business partners (Mark 2011).
• Allow individuals who lack the confidence to
speak over the phone or in-person, make
their point through a a friendlier outlet (Mark
2011). Image Source: Telecom Channel Blog
16. RECOMMENDATION
Text messaging is a great tool for business to keep in touch with employees and partners;
however, there should be some guidelines for using it correctly.
• When texting, the age of the recipient should be considered.
• Use full sentences that are grammatically correct, along with the proper punctuation.
• Avoid the use of abbreviations.
• Never apologize via a text.
• Be cautious that the message is not misunderstood or misinterpreted.
• Companies should also avoid the use of mass marketing messages where possible,
and/or keep it to an absolute minimum
• Individuals should refrain from using cell phones all together, if they are going to be
distracted and would jeopardies theirs or others safety.
17. CONCLUSION
The research found:
• Strong evidence that suggests texting has lead to disintegration of language and still
continues to do so.
• People heavily rely on the communications they receive, and fast message deliver that
texting provides, can be misinterpreted due to spelling mistakes, lack of information,
texting lingo and more.
• Texting will never replace phone calls, emails, letters or meetings.
• Human element provided by an in-person or telephonic communications, always
enhances and establishes a stronger partnership in a work environment.
• There does not seem like much more can be done to improve texting, and cause it to ever
have another massive gain in popularity.
• Texting may just be a filler type communicative method.
Texting in business has peaked, with no further exponential
growth, or ability to improve or revolutionize communication.
18. REFERENCES
Administrative Professional Today (2013) Texting is the new email.,39(5), 3.
Alistair, F. (2012, May 2). Texting damages children's language skills and behaviour, claims Sir Terry. Evening
Standard. p. 3.
Bour, S. (2010). Texting is not just for teens. Indiana Lawyer, 20(24), 8
Cocotas, A. (2013). Kids Send A Mind Boggling Number Of Texts Every Month. Business Insider. Retrieved
from http://www.businessinsider.com/chart-of-the-day-number-of-texts-sent-2013-3#ixzz2ssuOQaVY
Hemmer, H. (2009). Impact of Text Messaging on Communication. Journal of Undergraduate Research at
Minnesota State University.
Heinonen, K., and Strandvik, T., 2003. Consumer Responsiveness to Mobile Marketing. Retrieved from
http://web.hhs.se/cic/roundtable2003/papers/ D22Heinonen_Strandvik.pdf
HR Focus (2004). Here's How to 'Hang Up' on Cell Phone Use at Work., 81(11), 8-9.
HeyWire (2014). HeyWire Business Text Messaging Survey Shows 67 Percent of Professionals are Texting
for Business. Business Wire (English).
Kluger, J. (2012, September 6). We never talk any more: The problem with text messaging. CNN. Retrieved
from http://www.cnn.com/2012/08/31/tech/mobile/problem-text-messaging-oms/
19. REFERENCES (CONT…)
Lam, C. (2012). The Efficacy of Text Messaging to Improve Social Connectedness and Team Attitude in
Student Technical Communication Projects: An Experimental Study. Journal of Business and Technical
Communication, DOI: 10.1177/1050651912468888.
Lenhart, A. (2012). Teens, Smartphones & Texting. Pew Internet. Retrieved from
http://www.pewinternet.org/~/media//Files/Reports/2012/PIP_Teens_Smartphones_and_Texting.pdf
Leung, L. (2008). Unwillingness-to-communicate and college students‟ motives in
SMS mobile messaging. Telematics & Informatics, 24(2), 115-129.
Manager (2004). Not talking, but texting. British Journal of Administrative Management, (41), 10.
Maneesoonthorn, C., & Fortin, D. (2006). Texting Behaviour and Attitudes Toward Permission Mobile
Advertising: An Empirical Study of Mobile Users’ Acceptance of SMS for Marketing
Purpose. International Journal Of Mobile Marketing, 1(1), 66-72.
Manning, C. A., Waldman, M. R., Lindsey, W. E., Newberg, A. B., & Cotter-Lockard, D. (2012). Personal
Inner Values: A Key to Effective Face-To-Face Business Communication. Journal Of Executive
Education, 11(1), 37-65.
Mark, S. (2011). Commentary: Texting, emails shouldn’t replace personal touch. New Orleans Citybusiness
(LA),
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Due to the convenience and cost effectiveness that texting provides, adaptation and use in businesses has also increased (Manager 2004; Tilley 2009; Bour 2010). Institutions use texting as a means to communicate internally, maintain business relations, as well as to reach out for the purpose of brand and product advertising (Tilley 2009).
Text messaging allows for the message to be transmitted quickly and directly through telephone signals to the receiver. Due to its flexibility, reliability and cost effectiveness, people are using it in tremendous numbers. Number of text messages sent worldwide annually is already in trillions, and with world mobile subscription reaching 6.8 billion, texting and Short Message Service (SMS) correspondences are bound to increase exponentially (Tilley 2009; United Nations Report 2013).Youth use text messaging, for the purpose of coordinating plans, for it’s flexibility allowing them to multitask, and to stay connected (Hemmer 2009; Morrill, Jones & Vaterlaus 2013).According to a recent survey found on Business Insider (2013), U.S. smartphone owners aged 18 to 24 send and receive an average of 3,853 text messages in a month. These numbers grow significantly smaller with age increments; 2,240 messages among 24-34, 1,557 messages among 34-44, 998 messages among 45-54 and 491 messages sent and received among the age group of 55+. Furthermore, combined sent messages among the age 25-44 (1,941) is still lower than the message sent by the younger age group of 18-24 (2,022).
Over the years texting has become the dominant mode of communication among youth. In addition, most of the communication takes place electronically. According to research, 63% of all teens say they exchange text messages every day with people in their lives. This far surpasses the frequency with which they pick other forms of daily communication, including phone calling by cell phone (39% do that with others every day), face-to-face socializing outside of school (35%), social network site messaging (29%), instant messaging (22%), talking on landlines (19%) and emailing (6%) (Pew Internet 2012; Business Insider 2013). Text messaging provides the ability to connect with multiple people at anytime from anywhere. However in an effort to save time and stay connected, they reduce face-to-face communication. In a journal, Manning et al. (2012) found face-to-face communications to be an essential feature for message processing between business entities. According to Leung (2008), college students use text messaging for escape, affection, convenience, entertainment, coordination, and sociability. This suggests that electronic based communication causes displacement in face-to-face communication; an integral part of business communication.Moreover, face-to-face oral communication builds empathic trust and mutual confidence in business, and text messages may not be effective at enhancing relationships (Manager 2004; Manning, Waldman, Lindsey, Newberg & Cotter-Lockard 2012). It deprives them from any of the visual and auditory cues of facial expression, body language, and voice dynamics that convey emotion and meaning (Suler 2010). However, this sensory anonymity may also assist certain individuals who lack interpersonal skills due to being shy or introvert, get their message across easily. Still with the advent of technology, it is only apt that businesses utilize all its rewards thoroughly.
Survey in British Journal of Administrative Management (2004) states, that the business text message will never replace the telephone call, email, letter or meeting, but it has its own place. The survey found texting to be a communication tool used primarily for the purposes of, reaching people while they are unavailable, for urgent visual contact, for office-based PAs to keep in touch, useful for dealing with younger people, for sending brief product details/data, confirming appointments/meetings/transactions, short simple messages and use with pictures.
In 2012, as per Pew’s data, SMS use for work-related communication was limited: Only 15% of adult SMS users reported using SMS for work several times a day (Lam 2012). However, most recent survey conducted for HeyWire (2014) found that 67% of individuals surveyed said they used text messaging for business related communications every day; an increase from previous years. The survey also found individuals using their personal phones for business related communications.
In a business setting clarity and record keeping in communication is required, which gives individuals more credibility (Uzzi 2004).
Negatives of Texting As a Form of Communication Texting is widely popular amongst youth, which greatly affects their language skills. The constant use is very prevalent, even during their academic studies (Hemmer 2009). Recent study found that texter ages 13 to 17 served under the impression that this texting lingo is normal and accepted use of the language (Toribio 2012). Study also found that students who had recently sent or received a text message performed considerably worse on grammar exam than those who had not, and young adults who consistently use this texting lingo, are less likely to switch back to traditional grammar when appropriate (Toribio 2012).Similarly, Shafieet al. (2010) found students may know the different style of language to be used during formal and informal situations; however, are not able to recall the right spellings when the situation arises.Text messaging has become a normal way of communication for individuals globally. It’s wide spread use in today’s society does affect individuals language abilities. In this time sensitive world, people are more interested in getting their messages across and less concerned about correct spelling, grammar and punctuation (Shafie, Azida & Osman 2010; New Zealand Management 2011; Alistair 2012). Recent college graduates have been prevented from obtaining jobs due to their hasty and poorly thought-out messages to and from mobile devices (Toribio 2012). As per Greg Beaubien (2008), the trend of brief informal communication may reflect a cultural divide between younger and older workers. Furthermore, young professional accustomed to online and cell-phone messaging, the abbreviated language is ‘just natural for them’ and do not realize that it may be perceived to be disrespectful as well. People heavily rely on the communications they receive, and fast message deliver that texting provides, can also be misinterpreted, making errors hard to control (New Zealand Management 2011).
With text messaging becoming a dominant source of communication, telephone call has become a dying practice (Kluger 2012). The increasing use amongst young adults doesn’t just impact language abilities but also affects their ability to interact face-to-face, a fact even acknowledge by them. Hemmer (2009) found that students intentionally use text messages directly to displace face-to-face communication and to even avoid it all together. Giving credibility to the argument that individuals may feel happier receiving information via phone call or in-person, rather than just reading it through a text message. Similarly, delivery of sensitive or important information in business would need a more formal communication method; i.e. face-to-face, phone call or an email, but through a text message.MIT psychologist Sherry Turkle, leading researchers looking into the effects of texting on interpersonal development, believes that a major appeal of texting is that ‘it’s less painful’ - but the pain is the point (Kluger 2012). Turkle states, “The complexity and messiness of human communication get shortchanged. The shortchanged communication is a way of cheating their relationships, because they can also limit their ability to form future ones since they don’t get to practice the art of interpreting nonverbal visual cues.”
Many businesses use a form of texting called ‘Bulk text messaging’ or ‘Mass text messaging,’ a form of mobile marketing campaign. Many of these messages originating from businesses have been perceived as unwanted messages or commercial spam messages. A report found that companies using SMS expressed fear for invasion of consumer privacy (80%) and negative consumer reaction (60%) as disadvantages of this media (Maneesoonthorn & Fortin 2006). Similarly, another study found 48% of the respondents perceived SMS as ‘disturbing’ channel of marketing (Heinonen & Strandvik 2003).
Within a corporate environment use of texting messaging may have its advantages; however, in many work environments use of phone itself can be very distracting and unproductive, even if the personal cell phones are used for work related communications (HeyWire 2014). As per HR Focus (2004), personal cell phones are a nuisance in the workplace for many employers, and some experts believe that it’s time for employers to control their use. The Context-Based Research group found that wireless communication can lead to last-minute decision-making, a de-emphasis on planning, and a tendency to be late to meetings (HR Focus 2004). There may not be a blanket solution for texting in work places, but most business should have some type of policy to ensure productivity, and safety is not compromised. _Texting may be referred to as ‘the new email,’ but it still lacks the key elements for achieving productivity - the sharing of files important for conducting business (Administrative Professional Today 2013); another limiting factor of texting as a form of communication in business.
Positives of Texting As a Form of Communication Mobile phones are mostly on and individual carry it with them almost everywhere they go, allowing them to receive information like text messages, practically anywhere at anytime; providing a greater reach for marketers. It’s this factor of ubiquity that provides for a better brand and product advertising (Smutkupt, Krairit & Esichaikul 2010). Since text messaging service is cost effective, it is adapted by many companies to increase their business to advertise and market their products (Omkareshwar 2012).These factors have made SMS a popular marketing vehicle. Correctly used, text messages do boost revenues, through repeat and new business (Williams 2009). According to Smutkuptet al. (2010), companies use SMS mostly as a form of reminders, updates and confirmations, as it is designed for quick messages rather than for complete marketing communication. SMS advertising also provides for a more current promotion with virtually instant results.
These statistics show that the vast majority of employees in the business world have now switched over to text messaging as their main form of communication. When the popularity of text messaging started to emerge in the late 2000’s, it was a vehicle for teenagers to connect instantly. Presently, in today’s business society the majority of the group of teenagers who started the revolution of text messaging as a main source of communicating are now all working in the business world (Bour 2010).
Text messaging for the most part is not just a trend and has sustainability in business. The personable aspect of text messaging, when incorporated in business may help boost productivity between the involved parties. It allows messages to be more informal, and that could help maintain positive work relationships between internal and external business partners. It can also allow individuals who lack the confidence to speak over the phone or in-person, make their point through a a friendlier outlet (Mark 2011).
Text messaging is a great tool for businesses to keep in touch with employees and partners. It is an excellent way to provide confirmation on appointments or reminders, as well as providing a quick glimpse at pictures, for items where a texted explanation just will not do. Depending on business partners, it may even be used as an informal way to sustain a personalized business relationship. However with the use of texting in business, there should be some guidelines for using it correctly. When texting, the age of the recipient should be considered, as statistics show that older individual are not as accustomed to this way of communicating. Individuals should also make it a practice to use full sentences that are grammatically correct, along with proper punctuation, and avoid the use of abbreviations - as not everyone would know what they stand for, or their understanding of it may be completely different. Apologizing for mistakes would be another thing to avoid doing when using text messaging for business. People deserve a face-to-face apology, or at least a phone call, depending on the severity of the error. Individuals know and understand that sometimes text messaging is used to avoid other people and/or certain situations; however, in a business environment it is always recommended to face situations head-on, and never hide behind a layer of electronic screen.When texting, one must also be cautious that the message is not misunderstood or misinterpreted, since the receiver cannot view facial expressions, or hear the intended tone of the message. Companies should also avoid the use of mass marketing messages where possible, and/or keep it to an absolute minimum, as large portions of the masses still do not favour receiving it.Furthermore, individuals should refrain from using cell phones all together, if they are going to be distracted and would jeopardies theirs or others safety.
Through the analysis of multiple sources, this report assessed impacts of texting on language, interpersonal relations and business productivity, as a means to evaluate whether texting in business had peaked, with limited future potential. There is no doubt that cellular mobile phone use has increased exponentially, and along with it the use of texting. Texting has become extremely popular amongst youth and young adults. Texting is made popular due to its flexibility, reliability, and cost effectiveness; however, it has some negative effects as well. The research found strong evidence that suggests texting has lead to disintegration of language and still continues to do so. It seems to affect language on the whole, i.e. grammar, slangs, abbreviations, new vocabulary and more. Whether long-term or short-term, use of text messaging causes poor written language, something that is not appropriate for work place. People heavily rely on the communications they receive, and fast message deliver that texting provides, can be misinterpreted due to spelling mistakes, lack of information and more. The research highlighted key factors of texting, and lead to a better understanding of its use in business. It revealed that businesses have been using text messaging as a tool to increase revenue as well as productivity. Although texting and SMS may provide a more informal communication method, it may not be always appropriate in business. Furthermore, a human element provided by an in-person or telephonic communications, always enhances and establishes a stronger partnership in a work environment; something text messaging can never achieve. Bulk or Mass messaging is another factor that needs to reconsidered, as most still unwelcome it on their device. It is important for businesses to maintain professional relationships, while making sure people feel significant and not just a dollar amount. Nevertheless, communicating through text messages is a great tool in business for keeping in touch, not just with coworkers, but business partners too. However, there does not seem like much more can be done to improve texting, and cause it to ever have another massive gain in popularity. It also seems texting may just be a filler communicative method. Furthermore, with as many phones as people in the world, texting in business has peaked, with no further exponential growth, or ability to improve or revolutionize communication.