This document discusses effective communication in organizations. It addresses communication problems in companies and strategies to improve cross-cultural communication. The importance of communication for business success is highlighted, and it is the responsibility of managers to identify communication needs and improve communication between stakeholders using various verbal and non-verbal cues. Problems include failure to delegate duties properly and lack of common conduct or technology systems. Solutions involve understanding diversity, promoting cultural awareness, and using tools like video conferencing.

1. ENGL211-1203B-17 P3IP
Colorado Technical University
Connie Hutson
09 September 2012
Professional Communications
The impact and importance of effective communication in an
organization is one that cannot go unmentioned. This
presentation seeks to discuss cross-cultural communication
and some of the communication problems in companies.
Thesis
Communication has always being vital to the progress of any
firm, therefore, communication problems need to be addressed
as soon as they come up in order to ensure company progress.
Communication is important to any organization
Effective communication helps firms to achieve their goals
faster and with much ease
Business managers have the responsibility of identifying
communication needs, and strategizing on how to improve the
communication between all relevant stakeholders
Introduction

2. Effective communication is important for the success of any
business. According to statistical reports from Forbes, the
corporate with the best communication tools achieve their
objectives easily as compared to businesses with poor
communication. Consequently, the aim of this presentation is to
help business managers to understand the usage of effective
communication tools to improve communication to all the
stakeholders in the organizations. Although the basic
responsibility of a business manager is to motivate the
employees to give out their potential, this cannot be achieved
without effective communication. It is therefore the
responsibility of a business manager to identify the
communication needs and provide effective strategies aimed at
improving communication between the stakeholders. Therefore,
business managers should understand that communication is
significant since it helps in delegation of the basic management
functions.
2
Failure of delegation of duties
Lack of a common code of conduct
Lack of an effective channel of communication
Lack of adequate information technology systems (Gopal,
2009).
strategies and ways to improve cross cultural communication
Usage of modern technology and particularly the internet. For
example, through use of Facebook and Twitter
Use of video conferencing to promote communication among
people of different cultures (Lussier, 2012).
Understanding cultural diversity. This entails tolerating and

3. accepting people from other diverse cultures
Promoting cultural awareness among people
Demanding for people to be culturally tolerant in the workplace
(Smith, 2002).
Communication problems in firms
Communication Problems in My Company
There are several communication problems that have been
identified in my company. Failure of delegation of duties is one
of the main communication barriers for any business. Every
employee expects the management to provide sufficient
information for the kind of business that they are supposed to
work. Lack of a common code of conduct also prevents the
organization from having a common language that can be used
to delegate duties to the employees. When a duty has been
delegated by the top management, it is difficult for the company
to develop a channel in which the message can be delivered.
Effective communication enhances business performance and
productivity. The company does not have an effective channel
of communication that can be used to address imminent
problems that have arisen in the company. Moreover, the
company lacks adequate information technology systems that
can be used to send urgent messages (Gopal, 2009).

4. Cross cultural communications
There are many strategies and ways that can be used to
improve cross cultural communication among two different
people. The new norm of cross-cultural communication has been
enhanced through the usage of modern technology and
particularly the internet. Today communication has been made
electronic. This is due to the emergence of modern trends of
communication such as the usage of social platforms such as the
Facebook and twitter. Developers of information technology
have also introduced platforms of communicating to different
people at the same period of time such as the video
conferencing that promotes communication across people of
different cultures. Electronic media is essential for cross-
cultural communication. This is because people can
communicate despite their geographical boundaries (Lussier,
2012).
Understanding of cultural diversity is also another way of
promoting cross-cultural communication. Every workplace
consists of people from different cultural backgrounds. It is thus
essential to increase tolerance of different people despite their
language backgrounds. Awareness should also be developed
from people of different cultures. This means providing respect
of people from one culture to the other. This increases cultural
awareness for people of different cultures thus improving
acceptance of cultures. Cultural tolerance should be demanded
so as to increase cohesiveness and cultural integration in the
workplace (Smith, 2002).
3
The commonly used non verbal cues include; posture, gestures,
facial expressions, eye contact and appearance
Physical appearance is a nonverbal cue used to judge the
confidence of a person.

5. Eye contact improves engagement in people and tunes them into
their communication with each other
Facial expressions often portray emotions
Managers need to understand the power of non verbal cues
Managers also need to align non verbal cues with verbal
communication in order to be effective
Universal non verbal cues should be used to promote
understanding by people of all cultures
Use of non-verbal communication
Using nonverbal communication effectively
Non-verbal cues speak louder than even a manager speaks
in a business. Some of the commonly used nonverbal
communication includes; eye contact, posture, gestures, facial
expressions and appearance. In business setting, physical
appearance is one of the nonverbal cues that are used to judge
the confidence of a person. The first appearance of an
individual often sets the tonality of the interaction between
people. Moreover, eye contact is another nonverbal cue that is
used in communication with a person. It improves engagement
in people and tunes them into their communication with each
other. Facial expressions are also used to show emotions such as
when a manager is delegating an important duty to the
employees. Emotions can be used to show stress over a
particular matter or concern. It is important for business
managers to understand that all forms of nonverbal

6. communication work together with verbal communication. For
this reason, the business managers should ensure that the two
forms of communication work together. People from different
cultural backgrounds take different forms of communication in
different ways. With this in mind, the business managers should
employ nonverbal techniques that are universal to all people
(Guffey & Loewy, 2010).
4
Are hard to convey
Use of indirect form of communication (Ober, 2008).
An example: Non approval of a request for promotion
Indirect way of communication is easier and more appropriate
for communicating bad news (Ober, 2008).
Bad news
Bad news are usually hard to convey to anyone as they create a
bad feeling to the person being told and even to the person who
is conveying them. In order to communicate such bad news
effectively, it is good to use the indirect form of
communication. Use of the indirect way of communicating helps
to prepare the respondent for the bad news without telling them
instantly as it may lead to an extremely bad reaction (Ober,
2008). For example, conveying a message that an employee’s
request for promotion has been declined or has not been
approved may be hard. Therefore, the conveyer of the message
may use the indirect way to communicate this as it is easier and
more appropriate for communicating bad news (Ober, 2008).
5
An explanation should be given

7. Explanation may lead to better understanding
Should be conveyed in a positive way
Positive conveyance may create a better feeling (Guffey&
Loewy, 2012).
Bad news
This should be followed with an explanation of how the
management came up with the decision as it can help the
employee to understand the message better and not overreact.
This news should also be conveyed in a positive way so that the
respondent thinks that they will gain from the decision and to
also avoid making them feel terribly bad about the news
(Guffey& Loewy, 2012).
6
The most appropriate way of communicating them direct form
of communication
The rationale for this is to ensure precision and clarity.
Explanations are necessary
Easier to communicate
Relationships may be strengthened through these messages.
An example is; when informing employees of a pay rise or a
bonus program (Lehman & DuFrene, 2011).
Good News

8. Good news
The most appropriate way of communicating good messages is
through the direct form of communication. The rationale for
this is to ensure that the message is conveyed clearly and
precisely. To ensure that the message is passé clearly,
explanations may be given. It is easier to communicate these
messages and therefore the conveyer is often more relaxed
compared to when conveying bas messages. Relationships are
often strengthened through these messages. An example is;
when informing employees of a pay rise or a bonus program
(Lehman & DuFrene, 2011).
7
Are often short and precise.
Conveyer passes the message directly
Few Words are used
May be conveyed through emails
Require polite language
An example of this is a message informing the supplier to
deliver some products (Guffey& Loewy, 2012).
Routine-request messages
Routine-request messages
These messages are often short and precise. The conveyer
passes the message directly to the reader without using a lot of
words for communication. These messages may be conveyed
through emails and are conveyed politely. An example of this is
a message informing the supplier to deliver some products

9. (Guffey& Loewy, 2012).
8
Communication has always being vital to the progress of any
firm, therefore, communication problems need to be addressed
as soon as they come up in order to ensure company progress.
Without communication, all the functional areas of a firm can
be ineffective
Essential communication tools need to be adopted by managers
in order to boost understanding by people of diverse cultures
and to increase general motivation in the workplace. To achieve
this, problems in communication must be identified and
strategies to deal with them structured.
Verbal and non verbal cues should also be used wisely by
managers to promote effective communication if the firm.
In order to know whether communication is effective in your
firm, ask yourself this simple question; How long does it take
for you to know of a scheduled meeting?
Conclusion
Conclusion
In summation, effective communication is essential in business
because it helps in performance of basic responsibilities.
Basically, communication is the foundation of all management
functions. Managers should adopt essential communication tools
so as to provide information to members of their specific
organizations and increase general motivation in the workplace.
This can be achieved through identification of the
communication problems and providing eminent solutions to

10. solve the identified problems. Moreover, managers should also
adopt effective use of verbal and non-verbal means so as to
increase communication with the stakeholders. This would help
to improve performance and productivity of the business.
9
Gopal, N. (2009). Business communication. New Delhi: New
Age
International
Guffey, M. E., & Loewy, D. (2010). Essentials of business
communication. Mason, OH: South-Western Cengage
Learning
Guffey, M. E., & Loewy, D. (2012). Essentials of business
communication. Mason, OH: South-Western Cengage
Learning.
Lehman, C. M., & DuFrene, D. D. (2011). Business
communication.
Mason, OH: South-Western Cengage Learning
Lussier, R. N. (2012). Management Fundamentals: Concepts,
Applications, Skill Development Mason. Ohio:
Southwestern
Ober, S. (2008). Fundamentals of contemporary business
communication. Boston: Houghton Mifflin
Smith, J. C. (2002). Stress Management: A Comprehensive
Handbook
of Techniques and Strategies. New York: Springer
Publishers
References

11. References
Gopal, N. (2009). Business communication. New Delhi: New
Age International
Guffey, M. E., & Loewy, D. (2010). Essentials of business
communication. Mason, OH: South-Western Cengage Learning
Guffey, M. E., & Loewy, D. (2012). Essentials of business
communication. Mason, OH: South-Western Cengage Learning
Lehman, C. M., & DuFrene, D. D. (2011). Business
communication. Mason, OH: South-Western Cengage Learning
Lussier, R. N. (2012). Management Fundamentals: Concepts,
Applications, Skill Development Mason. Ohio: Southwestern
Ober, S. (2008). Fundamentals of contemporary business
communication. Boston: Houghton Mifflin
Smith, J. C. (2002). Stress Management: A Comprehensive
Handbook of Techniques and Strategies. New York: Springer
Publishers
Gopal, N. (2009). Business communication. New Delhi: New
Age International
Guffey, M. E., & Loewy, D. (2010). Essentials of business
communication. Mason, OH: South-Western Cengage Learning
Lussier, R. N. (2012). Management Fundamentals: Concepts,
Applications, Skill Development Mason. Ohio: Southwestern
Smith, J. C. (2002). Stress Management: A Comprehensive
Handbook of Techniques and Strategies. New York: Springer
Publishers
10
ENGL211-1203B-17 P2IP
Colorado Technical University

12. Connie Hutson
3 September 2012
Communications
The impact and importance of effective communication in an
organization is one that cannot go unmentioned. This
presentation seeks to discuss cross-cultural communication
and some of the communication problems in companies.
Thesis
Communication has always being vital to the progress of any
firm, therefore, communication problems need to be addressed
as soon as they come up in order to ensure company progress.
Communication is important to any organization
Effective communication helps firms to achieve their goals
faster and with much ease
Business managers have the responsibility of identifying
communication needs, and strategizing on how to improve the
communication between all relevant stakeholders
Introduction
Effective communication is important for the success of any

13. business. According to statistical reports from Forbes, the
corporate with the best communication tools achieve their
objectives easily as compared to businesses with poor
communication. Consequently, the aim of this presentation is to
help business managers to understand the usage of effective
communication tools to improve communication to all the
stakeholders in the organizations. Although the basic
responsibility of a business manager is to motivate the
employees to give out their potential, this cannot be achieved
without effective communication. It is therefore the
responsibility of a business manager to identify the
communication needs and provide effective strategies aimed at
improving communication between the stakeholders. Therefore,
business managers should understand that communication is
significant since it helps in delegation of the basic management
functions.
2
Failure of delegation of duties
Lack of a common code of conduct
Lack of an effective channel of communication
Lack of adequate information technology systems (Gopal,
2009).
strategies and ways to improve cross cultural communication
Usage of modern technology and particularly the internet. For
example, through use of Facebook and Twitter
Use of video conferencing to promote communication among
people of different cultures (Lussier, 2012).
Understanding cultural diversity. This entails tolerating and
accepting people from other diverse cultures
Promoting cultural awareness among people
Demanding for people to be culturally tolerant in the workplace
(Smith, 2002).

14. Communication problems in firms
Communication Problems in My Company
There are several communication problems that have been
identified in my company. Failure of delegation of duties is one
of the main communication barriers for any business. Every
employee expects the management to provide sufficient
information for the kind of business that they are supposed to
work. Lack of a common code of conduct also prevents the
organization from having a common language that can be used
to delegate duties to the employees. When a duty has been
delegated by the top management, it is difficult for the company
to develop a channel in which the message can be delivered.
Effective communication enhances business performance and
productivity. The company does not have an effective channel
of communication that can be used to address imminent
problems that have arisen in the company. Moreover, the
company lacks adequate information technology systems that
can be used to send urgent messages (Gopal, 2009).
Cross cultural communications
There are many strategies and ways that can be used to
improve cross cultural communication among two different
people. The new norm of cross-cultural communication has been

15. enhanced through the usage of modern technology and
particularly the internet. Today communication has been made
electronic. This is due to the emergence of modern trends of
communication such as the usage of social platforms such as the
Facebook and twitter. Developers of information technology
have also introduced platforms of communicating to different
people at the same period of time such as the video
conferencing that promotes communication across people of
different cultures. Electronic media is essential for cross-
cultural communication. This is because people can
communicate despite their geographical boundaries (Lussier,
2012).
Understanding of cultural diversity is also another way of
promoting cross-cultural communication. Every workplace
consists of people from different cultural backgrounds. It is thus
essential to increase tolerance of different people despite their
language backgrounds. Awareness should also be developed
from people of different cultures. This means providing respect
of people from one culture to the other. This increases cultural
awareness for people of different cultures thus improving
acceptance of cultures. Cultural tolerance should be demanded
so as to increase cohesiveness and cultural integration in the
workplace (Smith, 2002).
3
The commonly used non verbal cues include; posture, gestures,
facial expressions, eye contact and appearance
Physical appearance is a nonverbal cue used to judge the
confidence of a person.
Eye contact improves engagement in people and tunes them into
their communication with each other
Facial expressions often portray emotions
Managers need to understand the power of non verbal cues
Managers also need to align non verbal cues with verbal
communication in order to be effective

16. Universal non verbal cues should be used to promote
understanding by people of all cultures
Use of non-verbal communication
Using nonverbal communication effectively
Non-verbal cues speak louder than even a manager speaks
in a business. Some of the commonly used nonverbal
communication includes; eye contact, posture, gestures, facial
expressions and appearance. In business setting, physical
appearance is one of the nonverbal cues that are used to judge
the confidence of a person. The first appearance of an
individual often sets the tonality of the interaction between
people. Moreover, eye contact is another nonverbal cue that is
used in communication with a person. It improves engagement
in people and tunes them into their communication with each
other. Facial expressions are also used to show emotions such as
when a manager is delegating an important duty to the
employees. Emotions can be used to show stress over a
particular matter or concern. It is important for business
managers to understand that all forms of nonverbal
communication work together with verbal communication. For
this reason, the business managers should ensure that the two
forms of communication work together. People from different
cultural backgrounds take different forms of communication in
different ways. With this in mind, the business managers should
employ nonverbal techniques that are universal to all people

17. (Guffey & Loewy, 2010).
4
Communication has always being vital to the progress of any
firm, therefore, communication problems need to be addressed
as soon as they come up in order to ensure company progress.
Without communication, all the functional areas of a firm can
be ineffective
Essential communication tools need to be adopted by managers
in order to boost understanding by people of diverse cultures
and to increase general motivation in the workplace. To achieve
this, problems in communication must be identified and
strategies to deal with them structured.
Verbal and non verbal cues should also be used wisely by
managers to promote effective communication if the firm.
In order to know whether communication is effective in your
firm, ask yourself this simple question; How long does it take
for you to know of a scheduled meeting?
Conclusion
Conclusion
In summation, effective communication is essential in business
because it helps in performance of basic responsibilities.
Basically, communication is the foundation of all management
functions. Managers should adopt essential communication tools
so as to provide information to members of their specific
organizations and increase general motivation in the workplace.
This can be achieved through identification of the
communication problems and providing eminent solutions to
solve the identified problems. Moreover, managers should also

18. adopt effective use of verbal and non-verbal means so as to
increase communication with the stakeholders. This would help
to improve performance and productivity of the business.
5
Gopal, N. (2009). Business communication. New Delhi: New
Age International
Guffey, M. E., & Loewy, D. (2010). Essentials of business
communication. Mason, OH: South-Western Cengage Learning
Lussier, R. N. (2012). Management Fundamentals: Concepts,
Applications, Skill Development Mason. Ohio: Southwestern
Smith, J. C. (2002). Stress Management: A Comprehensive
Handbook of Techniques and Strategies. New York: Springer
Publishers
References
References
Gopal, N. (2009). Business communication. New Delhi: New
Age International
Guffey, M. E., & Loewy, D. (2010). Essentials of business
communication. Mason, OH: South-Western Cengage Learning
Lussier, R. N. (2012). Management Fundamentals: Concepts,
Applications, Skill Development Mason. Ohio: Southwestern
Smith, J. C. (2002). Stress Management: A Comprehensive
Handbook of Techniques and Strategies. New York: Springer

19. Publishers
6
Running Head: BUSINESS COMMUNICATIONS
BUSINESS COMMUNICATIONS 5.
ENGL211-1203B-17 P1IP
Colorado Technical University
Connie Hutson
27 August 2012
Business Communications
Introduction
Effective communication is important for the success of any
business. According to statistical reports from Forbes, the
corporate with the best communication tools achieve their
objectives easily as compared to businesses with poor
communication. Consequently, the aim of this presentation is to
help business managers to understand the usage of effective
communication tools to improve communication to all the
stakeholders in the organizations. Although the basic
responsibility of a business manager is to motivate the
employees to give out their potential, this cannot be achieved
without effective communication. It is therefore the

20. responsibility of a business manager to identify the
communication needs and provide effective strategies aimed at
improving communication between the stakeholders. Therefore,
business managers should understand that communication is
significant since it helps in delegation of the basic management
functions.
Communication Problems in My Company
There are several communication problems that have been
identified in my company. Failure of delegation of duties is one
of the main communication barriers for any business. Every
employee expects the management to provide sufficient
information for the kind of business that they are supposed to
work. Lack of a common code of conduct also prevents the
organization from having a common language that can be used
to delegate duties to the employees. When a duty has been
delegated by the top management, it is difficult for the company
to develop a channel in which the message can be delivered.
Effective communication enhances business performance and
productivity. The company does not have an effective channel
of communication that can be used to address imminent
problems that have arisen in the company. Moreover, the
company lacks adequate information technology systems that
can be used to send urgent messages (Gopal, 2009).
Cross cultural communications
There are many strategies and ways that can be used to
improve cross cultural communication among two different
people. The new norm of cross-cultural communication has been
enhanced through the usage of modern technology and
particularly the internet. Today communication has been made
electronic. This is due to the emergence of modern trends of
communication such as the usage of social platforms such as the
Facebook and twitter. Developers of information technology
have also introduced platforms of communicating to different
people at the same period of time such as the video
conferencing that promotes communication across people of
different cultures. Electronic media is essential for cross-

21. cultural communication. This is because people can
communicate despite their geographical boundaries (Lussier,
2012).
Understanding of cultural diversity is also another way of
promoting cross-cultural communication. Every workplace
consists of people from different cultural backgrounds. It is thus
essential to increase tolerance of different people despite their
language backgrounds. Awareness should also be developed
from people of different cultures. This means providing respect
of people from one culture to the other. This increases cultural
awareness for people of different cultures thus improving
acceptance of cultures. Cultural tolerance should be demanded
so as to increase cohesiveness and cultural integration in the
workplace (Smith, 2002).
Using nonverbal communication effectively
Non-verbal cues speak louder than even a manager speaks
in a business. Some of the commonly used non verbal
communication includes; eye contact, posture, gestures, facial
expressions and appearance. In business setting, physical
appearance is one of the non verbal cues that are used to judge
the confidence of a person. The first appearance of an
individual often sets the tonality of the interaction between
people. Moreover, eye contact is another non verbal cue that is
used in communication with a person. It improves engagement
in people and tunes them into their communication with each
other. Facial expressions are also used to show emotions such as
when a manager is delegating an important duty to the
employees. Emotions can be used to show stress over a
particular matter or concern. It is important for business
managers to understand that all forms of non verbal
communication work together with verbal communication. For
this reason, the business managers should ensure that the two
forms of communication work together. People from different
cultural backgrounds take different forms of communication in
different ways. With this in mind, the business managers should
employ non verbal techniques that are universal to all people

22. (Guffey & Loewy, 2010).
Conclusion
In summation, effective communication is essential in business
because it helps in performance of basic responsibilities.
Basically, communication is the foundation of all management
functions. Managers should adopt essential communication tools
so as to provide information to members of their specific
organizations and increase general motivation in the workplace.
This can be achieved through identification of the
communication problems and providing eminent solutions to
solve the identified problems. Moreover, managers should also
adopt effective use of verbal and non verbal means so as to
increase communication with the stakeholders. This would help
to improve performance and productivity of the business.
References
Gopal, N. (2009). Business communication. New Delhi: New
Age International
Guffey, M. E., & Loewy, D. (2010). Essentials of business
communication. Mason, OH: South-
Western Cengage Learning
Lussier, R. N. (2012). Management Fundamentals: Concepts,
Applications, Skill Development Mason, Ohio: South-Western.
Smith, J. C. (2002). Stress Management: A Comprehensive
Handbook of Techniques and Strategies. New York: Springer
Publishers