This document provides instructions for setting up Splunk IT Service Intelligence (ITSI) before using it. It instructs the user to:
1. Download a presentation slide deck from a Splunk Box URL.
2. Sign up for a free Splunk ITSI Online Sandbox if not already done.
3. Test access to the sandbox, recommending Chrome, Firefox or Safari and noting that Internet Explorer is not recommended.
4. After logging in, select IT Service Intelligence from the list of apps on the left side.
This document provides an overview of a presentation on IT Service Intelligence (ITSI) given by Michael Donnelly. It describes key ITSI concepts like services, KPIs, and health scores. It demonstrates how to configure a new KPI for database network utilization and modify an executive dashboard in ITSI. It also shows how to use ITSI for troubleshooting by analyzing relevant services and KPIs to identify the root cause of an outage. The presentation emphasizes that ITSI allows modeling services, creating KPIs quickly, and accelerating root cause analysis.
Getting Started with IT Service IntelligenceSplunk
This document provides an overview of IT Service Intelligence (ITSI) concepts including what a service is, key performance indicators (KPIs), service health scores, and how to set up and use ITSI to monitor IT services. It discusses how to identify and model high-value business services in ITSI by decomposing them into underlying technical services and defining KPIs to monitor each service's health. It also covers features like adaptive thresholding, anomaly detection, multi-KPI alerts, and using notable events to manage incidents. The document concludes with instructions for exploring an ITSI sandbox to build a sample glass table dashboard.
Splunk IT Service Intelligence Sandbox GuidebookSplunk
This document provides an overview of Glass Tables in Splunk IT Service Intelligence (ITSI). Glass Tables allow services, KPIs, and health scores to be visualized in customizable dashboards. They can show technical or business-level views tailored for different user types. The document instructs users to tour example Glass Tables, including a "Business Status" table showing overall health and metrics, and an "Online Transaction Service" table displaying a customer-facing service's transaction flow, components, and critical metrics. It explains that Glass Tables are useful for visualizing complex service relationships and providing relevant insights to various roles.
Building Business Service Intelligence with ITSISplunk
This document provides an overview of a presentation on Splunk IT Service Intelligence (ITSI). It discusses setting up the ITSI sandbox, the agenda which includes introductions, Splunk fundamentals, what ITSI is, and a hands-on session. It also covers service modeling best practices like starting with a problem, bringing together subject matter experts, and designing the service model before configuring. Additionally, it demonstrates how to configure a new KPI for database network utilization within the ITSI interface in about 5 minutes.
This document provides instructions for touring example Glass Tables in an ITSI sandbox. It describes Glass Tables as highly customizable dashboards for visualizing ITSI services, KPIs, and health scores. Two specific Glass Tables are highlighted: 1) The "Buttercup Games Business Process" table shows the high-level business process status for context. 2) The "On Line Transaction Service" table shows a detailed customer-facing service map including transaction flows, component relationships, and critical metrics to help support personnel understand dependencies. The goal of the tour is to illustrate how Glass Tables can be tailored for different users and use cases, from executive summaries to technical deep dives.
Getting Started With Splunk It Service IntelligenceSplunk
Are you currently using Splunk to troubleshoot and monitor your IT environment? Do you want more out of Splunk but don’t know how? Here’s your chance to learn more about Splunk IT Service Intelligence (Splunk ITSI) and get hands-on with it for the very first time. We’ll kick off this session with a discussion on the concept of services, KPIs and entities and demonstrate how to use them in Splunk IT Service Intelligence. We’ll help you build custom visualizations and dashboards for personalized service-centric views. We’ll teach you how to navigate across multiple KPIs, entities and events with built-in visualizations and intelligently troubleshoot and resolve problems faster using Splunk ITSI. We’ll also show you how to create correlations across KPIs easily and be alerted of “notable events” to catch these emerging problems quickly. At the end of this session, you will leave with an understanding of the unique monitoring approach Splunk ITSI delivers to maximize the value of your data in Splunk and how to accelerate visibility into your critical IT services.
Building Service Intelligence with Splunk IT Service Intelligence (ITSI) Splunk
Providing transformational impact and insight into key business services while maintaining operational oversight is often difficult in organizations. To effectively communicate business value and alignment organizations must find new methods to bridge the gap between business and operations. This half-day hands on workshop demonstrates how customers can quickly gain insight into high-value services while aligning business and IT Operations using Splunk’s IT Service Intelligence solution. By leveraging the machine data you are already collecting the exercise provides a transformational method to model high-value services and rapidly build custom visualizations and dashboards. From executive leaders to administrators these personalized service-centric views provide powerful analytics and machine learning to transform service intelligence across your organization.
Come experience how you can transform service intelligence in your organization.
This document discusses Splunk Enterprise Security and its frameworks for analyzing security data. It provides an overview of Splunk's security portfolio and how it addresses challenges with legacy SIEM solutions. Key frameworks covered include Notable Events for streamlining incident management, Asset and Identity for enriching incidents with contextual data, Risk Analysis for prioritizing incidents based on quantitative risk scores, and Threat Intelligence for detecting indicators of compromise in machine data. Interactive dashboards and incident review interfaces are highlighted as ways to investigate threats and monitor the security posture.
This document provides an overview of a presentation on IT Service Intelligence (ITSI) given by Michael Donnelly. It describes key ITSI concepts like services, KPIs, and health scores. It demonstrates how to configure a new KPI for database network utilization and modify an executive dashboard in ITSI. It also shows how to use ITSI for troubleshooting by analyzing relevant services and KPIs to identify the root cause of an outage. The presentation emphasizes that ITSI allows modeling services, creating KPIs quickly, and accelerating root cause analysis.
Getting Started with IT Service IntelligenceSplunk
This document provides an overview of IT Service Intelligence (ITSI) concepts including what a service is, key performance indicators (KPIs), service health scores, and how to set up and use ITSI to monitor IT services. It discusses how to identify and model high-value business services in ITSI by decomposing them into underlying technical services and defining KPIs to monitor each service's health. It also covers features like adaptive thresholding, anomaly detection, multi-KPI alerts, and using notable events to manage incidents. The document concludes with instructions for exploring an ITSI sandbox to build a sample glass table dashboard.
Splunk IT Service Intelligence Sandbox GuidebookSplunk
This document provides an overview of Glass Tables in Splunk IT Service Intelligence (ITSI). Glass Tables allow services, KPIs, and health scores to be visualized in customizable dashboards. They can show technical or business-level views tailored for different user types. The document instructs users to tour example Glass Tables, including a "Business Status" table showing overall health and metrics, and an "Online Transaction Service" table displaying a customer-facing service's transaction flow, components, and critical metrics. It explains that Glass Tables are useful for visualizing complex service relationships and providing relevant insights to various roles.
Building Business Service Intelligence with ITSISplunk
This document provides an overview of a presentation on Splunk IT Service Intelligence (ITSI). It discusses setting up the ITSI sandbox, the agenda which includes introductions, Splunk fundamentals, what ITSI is, and a hands-on session. It also covers service modeling best practices like starting with a problem, bringing together subject matter experts, and designing the service model before configuring. Additionally, it demonstrates how to configure a new KPI for database network utilization within the ITSI interface in about 5 minutes.
This document provides instructions for touring example Glass Tables in an ITSI sandbox. It describes Glass Tables as highly customizable dashboards for visualizing ITSI services, KPIs, and health scores. Two specific Glass Tables are highlighted: 1) The "Buttercup Games Business Process" table shows the high-level business process status for context. 2) The "On Line Transaction Service" table shows a detailed customer-facing service map including transaction flows, component relationships, and critical metrics to help support personnel understand dependencies. The goal of the tour is to illustrate how Glass Tables can be tailored for different users and use cases, from executive summaries to technical deep dives.
Getting Started With Splunk It Service IntelligenceSplunk
Are you currently using Splunk to troubleshoot and monitor your IT environment? Do you want more out of Splunk but don’t know how? Here’s your chance to learn more about Splunk IT Service Intelligence (Splunk ITSI) and get hands-on with it for the very first time. We’ll kick off this session with a discussion on the concept of services, KPIs and entities and demonstrate how to use them in Splunk IT Service Intelligence. We’ll help you build custom visualizations and dashboards for personalized service-centric views. We’ll teach you how to navigate across multiple KPIs, entities and events with built-in visualizations and intelligently troubleshoot and resolve problems faster using Splunk ITSI. We’ll also show you how to create correlations across KPIs easily and be alerted of “notable events” to catch these emerging problems quickly. At the end of this session, you will leave with an understanding of the unique monitoring approach Splunk ITSI delivers to maximize the value of your data in Splunk and how to accelerate visibility into your critical IT services.
Building Service Intelligence with Splunk IT Service Intelligence (ITSI) Splunk
Providing transformational impact and insight into key business services while maintaining operational oversight is often difficult in organizations. To effectively communicate business value and alignment organizations must find new methods to bridge the gap between business and operations. This half-day hands on workshop demonstrates how customers can quickly gain insight into high-value services while aligning business and IT Operations using Splunk’s IT Service Intelligence solution. By leveraging the machine data you are already collecting the exercise provides a transformational method to model high-value services and rapidly build custom visualizations and dashboards. From executive leaders to administrators these personalized service-centric views provide powerful analytics and machine learning to transform service intelligence across your organization.
Come experience how you can transform service intelligence in your organization.
This document discusses Splunk Enterprise Security and its frameworks for analyzing security data. It provides an overview of Splunk's security portfolio and how it addresses challenges with legacy SIEM solutions. Key frameworks covered include Notable Events for streamlining incident management, Asset and Identity for enriching incidents with contextual data, Risk Analysis for prioritizing incidents based on quantitative risk scores, and Threat Intelligence for detecting indicators of compromise in machine data. Interactive dashboards and incident review interfaces are highlighted as ways to investigate threats and monitor the security posture.
Video: https://www.youtube.com/watch?v=v69kyU5XMFI
A talk I gave at the Philly Security Shell meetup 2019-02-21 on how the Elastic Stack works and how you can use it for indexing and searching security logs. Tools I mentioned: Github repo with script and demo data - https://github.com/SecHubb/SecShell_Demo Cerebro - https://github.com/lmenezes/cerebro Elastalert - https://github.com/Yelp/elastalert For info on my SANS teaching schedule visit: https://www.sans.org/instructors/john... Twitter: https://twitter.com/SecHubb
The document provides an overview of Splunk IT Service Intelligence (ITSI). Some key points:
- ITSI makes Splunk "service-aware" and provides insights into IT services to help accelerate customers' path to operational intelligence.
- ITSI provides search-based KPIs, full-fidelity service health monitoring, and leverages Splunk's universal data platform to provide a data-driven approach.
- Core concepts in ITSI include services, KPIs, health scores, service analyzers for monitoring services, glass tables dashboards, and deep dives for investigation.
- Notable events are also generated by correlation searches to indicate service degradation.
How to Design, Build and Map IT and Business Services in SplunkSplunk
Your IT department supports critical business functions, processes and products. You're most effective when your technology initiatives are closely aligned and measured with specific business objectives. This session covers best practices and techniques for designing and building an effective service model, using the domain knowledge of your experts and capturing and reporting on key metrics that everyone can understand. We will design a sample service model and map them to performance indicators to track operational and business objectives. We will also show you how to make Splunk service-ware with Splunk IT Service Intelligence (ITSI).
Splunk provides software that allows users to search, monitor, and analyze machine-generated data. It collects data from websites, applications, servers, networks and other devices and stores large amounts of data. The software provides dashboards, reports and alerts to help users gain operational intelligence and insights. It is used by over 4,400 customers across many industries to solve IT and business challenges.
Here’s your chance to get hands-on with Splunk for the first time! Bring your modern Mac, Windows, or Linux laptop and we’ll go through a simple install of Splunk. Then, we’ll load some sample data, and see Splunk in action – we’ll cover searching, pivot, reporting, alerting, and dashboard creation. At the end of this session you’ll have a hands-on understanding of the pieces that make up the Splunk Platform, how it works, and how it fits in the landscape of Big Data. You’ll experience practical examples that differentiate Splunk while demonstrating how to gain quick time to value.
Splunk Tutorial for Beginners - What is Splunk | EdurekaEdureka!
The document discusses Splunk, a software platform used for searching, analyzing, and visualizing machine-generated data. It provides an example use case of Domino's Pizza using Splunk to gain insights from data from various systems like mobile orders, website orders, and offline orders. This helped Domino's track the impact of various promotions, compare performance metrics, and analyze factors like payment methods. The document also outlines Splunk's components like forwarders, indexers, and search heads and how they allow users to index, store, search and visualize data.
ntroduced in Splunk 6.2, the Distributed Management Console helps Splunk Admins deal with the monitoring and health of their Splunk deployment. In Splunk 6.3, we built views for Splunk Index and Volume Usage, Forwarder Monitoring, Search Head Cluster Monitoring, Index Cluster Monitoring, and tools for visualizing your Splunk Topology. Leverage Splunk DMC and come see the forest -and- the trees in your Splunk deployment!
Splunk Cloud and Splunk Enterprise 7.2 provide enhanced capabilities for data ingestion, visualization, and analytics powered by artificial intelligence and machine learning. New features include guided data onboarding, metrics search performance improvements, smart data tiering for cost optimization, and accessibility enhancements. These updates aim to empower more users and accelerate business value from machine learning.
This document provides an overview of Splunk, including how to install Splunk, configure licenses, perform searches, set up alerts and reports, and manage deployments. It discusses indexing data, extracting fields, tagging events, and using the web interface. The goal is to get users started with the basic functions of Splunk like searching, reporting and monitoring.
Splunk for Enterprise Security and User Behavior AnalyticsSplunk
This session will review Splunk’s two premium solutions for information security organizations: Splunk for Enterprise Security (ES) and Splunk User Behavior Analytics (UBA). Splunk ES is Splunk's award-winning security intelligence solution that brings immediate value for continuous monitoring across SOC and incident response environments – allowing you to quickly detect and respond to external and internal attacks, simplifying threat management while decreasing risk. Splunk UBA is a new technology that applies unsupervised machine learning and data science to solving one of the biggest problems in information security today: insider threat. You’ll learn how Splunk UBA works in tandem with ES, or third-party data sources, to bring significant automated analytical power to your SOC and Incident Response teams. We’ll discuss each solution and see them integrated and in action through detailed demos.
Gathering Operational Intelligence in Complex Environments at SplunkMuleSoft
How does Splunk, a MuleSoft customer and provider of the leading platform for Operational Intelligence, search, monitor, analyze and visualize transactions from Anypoint Platform? In this session, the Splunk team will discuss how they gather data from cloud and on-premises Mule runtime deployments and enable real-time transaction analysis through Splunk technology for the company's employee onboarding and quote-to-cash processes.
Splunk is a tool that indexes and searches data to generate graphs, alerts, and dashboards. It can analyze data from sources like logs, metrics, and other sources on both local and remote machines. Key concepts in Splunk include indexes which are databases that store events, which are individual data entries that are broken down and tagged with metadata during indexing. Searches in Splunk return results in tabs for events, statistics, and visualizations.
Today much of our online world is powered by cloud computing & Amazon Web Services(AWS) offers an amazing depth and breadth of available services. In this event, we will collect our AWS logs by Integrating them with Splunk Observability.
The document provides an overview of the Splunk data platform. It discusses how Splunk helps organizations overcome challenges in turning real-time data into action. Splunk provides a single platform to investigate, monitor, and take action on any type of machine data from any source. It enables multiple use cases across IT, security, and business domains. The document highlights some of Splunk's products, capabilities, and customer benefits.
If you are looking to gain all the benefits of Splunk software with all the benefits of a cloud-service, this is a must-attend session. In this session learn why Splunk Cloud is the industry-leading SaaS platform for operational intelligence and hear how Splunk Cloud customers use Splunk software with zero operational overhead. You will also learn how Splunk Cloud offers the full feature set of Splunk Enterprise, access to 500+ apps and single pane-of-glass visibility across Splunk Cloud and Splunk Enterprise deployments.
Combining logs, metrics, and traces for unified observabilityElasticsearch
The document discusses Elastic's approach to unified observability which combines logs, metrics, and traces into a single platform to break down silos. Key points include:
- Traditional monitoring tools are siloed and don't work well for modern cloud-native applications.
- Elastic offers a unified approach that brings together APM, uptime, metrics, and logs data on a single platform powered by the Elastic stack.
- This provides benefits like unified anomaly detection, alerting, visualization, schema, and pricing to give developers and operations teams a single tool for observability.
ServiceNow is an enterprise IT cloud company that transforms IT by automating and managing IT across organizations. It has over 2300 customers and 2100 employees. Justin Dolly is the CISO of ServiceNow. Previously, ServiceNow's security tools were disparate and information was difficult to access. ServiceNow now collects over 400GB of data daily with Splunk, using it as their SIEM to provide threat identification, event correlation, and compliance reporting across the enterprise. Events detected by Splunk trigger actions that push data into ServiceNow, where a security team analyzes events and elevates potential incidents for investigation.
The document discusses how Splunk connects various software applications like Salesforce using integration platforms. It notes that as more applications and data sources are added, attaining a single customer view across different applications becomes challenging due to data silos. Integration platforms like MuleSoft (CloudHub) help address this issue by allowing applications and data sources to connect and exchange data seamlessly through APIs. Splunk selected MuleSoft as its integration partner to help streamline processes by connecting its various cloud applications like servers and storage.
The document appears to be a presentation by Splunk Inc. discussing their data platform. Some key points:
1. Splunk's platform allows customers to investigate, monitor, analyze and act on data from any source in real-time.
2. It addresses challenges of collecting and making sense of massive amounts of data from various systems and devices across IT, security, and IoT use cases.
3. Splunk provides solutions and services to help customers accelerate their data journey from initial investigation to taking action.
Machine Data 101: Turning Data Into Insight is a presentation about using Splunk software to analyze machine data. It discusses topics such as:
- What machine data is and examples of common sources like log files, social media, call center systems
- How Splunk indexes machine data from various sources in real-time regardless of format
- Techniques for enriching data in Splunk like tags, field aliases, calculated fields, event types, and lookups from external data sources
- Examples of collecting non-traditional data sources into Splunk like network data, HTTP events, databases, and mobile app data
The presentation provides an overview of Splunk's machine data platform and techniques for analyzing, enrich
This document outlines a presentation on threat hunting with Splunk. The presenter is Ken Westin, a security strategist at Splunk with over 20 years of experience in technology and security. The agenda includes an overview of threat hunting basics and data sources, examining the cyber kill chain through a hands-on attack scenario using Splunk, and advanced threat hunting techniques including machine learning. Log-in credentials are provided for access to hands-on demo environments related to the presentation.
Video: https://www.youtube.com/watch?v=v69kyU5XMFI
A talk I gave at the Philly Security Shell meetup 2019-02-21 on how the Elastic Stack works and how you can use it for indexing and searching security logs. Tools I mentioned: Github repo with script and demo data - https://github.com/SecHubb/SecShell_Demo Cerebro - https://github.com/lmenezes/cerebro Elastalert - https://github.com/Yelp/elastalert For info on my SANS teaching schedule visit: https://www.sans.org/instructors/john... Twitter: https://twitter.com/SecHubb
The document provides an overview of Splunk IT Service Intelligence (ITSI). Some key points:
- ITSI makes Splunk "service-aware" and provides insights into IT services to help accelerate customers' path to operational intelligence.
- ITSI provides search-based KPIs, full-fidelity service health monitoring, and leverages Splunk's universal data platform to provide a data-driven approach.
- Core concepts in ITSI include services, KPIs, health scores, service analyzers for monitoring services, glass tables dashboards, and deep dives for investigation.
- Notable events are also generated by correlation searches to indicate service degradation.
How to Design, Build and Map IT and Business Services in SplunkSplunk
Your IT department supports critical business functions, processes and products. You're most effective when your technology initiatives are closely aligned and measured with specific business objectives. This session covers best practices and techniques for designing and building an effective service model, using the domain knowledge of your experts and capturing and reporting on key metrics that everyone can understand. We will design a sample service model and map them to performance indicators to track operational and business objectives. We will also show you how to make Splunk service-ware with Splunk IT Service Intelligence (ITSI).
Splunk provides software that allows users to search, monitor, and analyze machine-generated data. It collects data from websites, applications, servers, networks and other devices and stores large amounts of data. The software provides dashboards, reports and alerts to help users gain operational intelligence and insights. It is used by over 4,400 customers across many industries to solve IT and business challenges.
Here’s your chance to get hands-on with Splunk for the first time! Bring your modern Mac, Windows, or Linux laptop and we’ll go through a simple install of Splunk. Then, we’ll load some sample data, and see Splunk in action – we’ll cover searching, pivot, reporting, alerting, and dashboard creation. At the end of this session you’ll have a hands-on understanding of the pieces that make up the Splunk Platform, how it works, and how it fits in the landscape of Big Data. You’ll experience practical examples that differentiate Splunk while demonstrating how to gain quick time to value.
Splunk Tutorial for Beginners - What is Splunk | EdurekaEdureka!
The document discusses Splunk, a software platform used for searching, analyzing, and visualizing machine-generated data. It provides an example use case of Domino's Pizza using Splunk to gain insights from data from various systems like mobile orders, website orders, and offline orders. This helped Domino's track the impact of various promotions, compare performance metrics, and analyze factors like payment methods. The document also outlines Splunk's components like forwarders, indexers, and search heads and how they allow users to index, store, search and visualize data.
ntroduced in Splunk 6.2, the Distributed Management Console helps Splunk Admins deal with the monitoring and health of their Splunk deployment. In Splunk 6.3, we built views for Splunk Index and Volume Usage, Forwarder Monitoring, Search Head Cluster Monitoring, Index Cluster Monitoring, and tools for visualizing your Splunk Topology. Leverage Splunk DMC and come see the forest -and- the trees in your Splunk deployment!
Splunk Cloud and Splunk Enterprise 7.2 provide enhanced capabilities for data ingestion, visualization, and analytics powered by artificial intelligence and machine learning. New features include guided data onboarding, metrics search performance improvements, smart data tiering for cost optimization, and accessibility enhancements. These updates aim to empower more users and accelerate business value from machine learning.
This document provides an overview of Splunk, including how to install Splunk, configure licenses, perform searches, set up alerts and reports, and manage deployments. It discusses indexing data, extracting fields, tagging events, and using the web interface. The goal is to get users started with the basic functions of Splunk like searching, reporting and monitoring.
Splunk for Enterprise Security and User Behavior AnalyticsSplunk
This session will review Splunk’s two premium solutions for information security organizations: Splunk for Enterprise Security (ES) and Splunk User Behavior Analytics (UBA). Splunk ES is Splunk's award-winning security intelligence solution that brings immediate value for continuous monitoring across SOC and incident response environments – allowing you to quickly detect and respond to external and internal attacks, simplifying threat management while decreasing risk. Splunk UBA is a new technology that applies unsupervised machine learning and data science to solving one of the biggest problems in information security today: insider threat. You’ll learn how Splunk UBA works in tandem with ES, or third-party data sources, to bring significant automated analytical power to your SOC and Incident Response teams. We’ll discuss each solution and see them integrated and in action through detailed demos.
Gathering Operational Intelligence in Complex Environments at SplunkMuleSoft
How does Splunk, a MuleSoft customer and provider of the leading platform for Operational Intelligence, search, monitor, analyze and visualize transactions from Anypoint Platform? In this session, the Splunk team will discuss how they gather data from cloud and on-premises Mule runtime deployments and enable real-time transaction analysis through Splunk technology for the company's employee onboarding and quote-to-cash processes.
Splunk is a tool that indexes and searches data to generate graphs, alerts, and dashboards. It can analyze data from sources like logs, metrics, and other sources on both local and remote machines. Key concepts in Splunk include indexes which are databases that store events, which are individual data entries that are broken down and tagged with metadata during indexing. Searches in Splunk return results in tabs for events, statistics, and visualizations.
Today much of our online world is powered by cloud computing & Amazon Web Services(AWS) offers an amazing depth and breadth of available services. In this event, we will collect our AWS logs by Integrating them with Splunk Observability.
The document provides an overview of the Splunk data platform. It discusses how Splunk helps organizations overcome challenges in turning real-time data into action. Splunk provides a single platform to investigate, monitor, and take action on any type of machine data from any source. It enables multiple use cases across IT, security, and business domains. The document highlights some of Splunk's products, capabilities, and customer benefits.
If you are looking to gain all the benefits of Splunk software with all the benefits of a cloud-service, this is a must-attend session. In this session learn why Splunk Cloud is the industry-leading SaaS platform for operational intelligence and hear how Splunk Cloud customers use Splunk software with zero operational overhead. You will also learn how Splunk Cloud offers the full feature set of Splunk Enterprise, access to 500+ apps and single pane-of-glass visibility across Splunk Cloud and Splunk Enterprise deployments.
Combining logs, metrics, and traces for unified observabilityElasticsearch
The document discusses Elastic's approach to unified observability which combines logs, metrics, and traces into a single platform to break down silos. Key points include:
- Traditional monitoring tools are siloed and don't work well for modern cloud-native applications.
- Elastic offers a unified approach that brings together APM, uptime, metrics, and logs data on a single platform powered by the Elastic stack.
- This provides benefits like unified anomaly detection, alerting, visualization, schema, and pricing to give developers and operations teams a single tool for observability.
ServiceNow is an enterprise IT cloud company that transforms IT by automating and managing IT across organizations. It has over 2300 customers and 2100 employees. Justin Dolly is the CISO of ServiceNow. Previously, ServiceNow's security tools were disparate and information was difficult to access. ServiceNow now collects over 400GB of data daily with Splunk, using it as their SIEM to provide threat identification, event correlation, and compliance reporting across the enterprise. Events detected by Splunk trigger actions that push data into ServiceNow, where a security team analyzes events and elevates potential incidents for investigation.
The document discusses how Splunk connects various software applications like Salesforce using integration platforms. It notes that as more applications and data sources are added, attaining a single customer view across different applications becomes challenging due to data silos. Integration platforms like MuleSoft (CloudHub) help address this issue by allowing applications and data sources to connect and exchange data seamlessly through APIs. Splunk selected MuleSoft as its integration partner to help streamline processes by connecting its various cloud applications like servers and storage.
The document appears to be a presentation by Splunk Inc. discussing their data platform. Some key points:
1. Splunk's platform allows customers to investigate, monitor, analyze and act on data from any source in real-time.
2. It addresses challenges of collecting and making sense of massive amounts of data from various systems and devices across IT, security, and IoT use cases.
3. Splunk provides solutions and services to help customers accelerate their data journey from initial investigation to taking action.
Machine Data 101: Turning Data Into Insight is a presentation about using Splunk software to analyze machine data. It discusses topics such as:
- What machine data is and examples of common sources like log files, social media, call center systems
- How Splunk indexes machine data from various sources in real-time regardless of format
- Techniques for enriching data in Splunk like tags, field aliases, calculated fields, event types, and lookups from external data sources
- Examples of collecting non-traditional data sources into Splunk like network data, HTTP events, databases, and mobile app data
The presentation provides an overview of Splunk's machine data platform and techniques for analyzing, enrich
This document outlines a presentation on threat hunting with Splunk. The presenter is Ken Westin, a security strategist at Splunk with over 20 years of experience in technology and security. The agenda includes an overview of threat hunting basics and data sources, examining the cyber kill chain through a hands-on attack scenario using Splunk, and advanced threat hunting techniques including machine learning. Log-in credentials are provided for access to hands-on demo environments related to the presentation.
This document provides an overview of threat hunting using Splunk. It begins with an introduction to threat hunting and why it is important. The presentation then discusses key building blocks for driving threat hunting maturity, including search and visualization, data enrichment, ingesting data sources, and applying machine learning. It provides examples of internal data sources that can be used for hunting like IP addresses, network artifacts, DNS, and endpoint data. The presentation demonstrates hunting using the Microsoft Sysmon endpoint agent, walking through an example attack scenario matching the Cyber Kill Chain framework. It shows how to investigate a potential compromise by searching across web, DNS, proxy, firewall, and endpoint data in Splunk to trace suspicious activity back to a specific user.
Building a Security Information and Event Management platform at Travis Per...Splunk
Faced with a complex, heterogeneous IT infrastructure and a ‘Cloud First’ instruction from the board, Nick Bleech, Head of Information Security at building supplies giant Travis Perkins, used Splunk Enterprise Security running on Splunk Cloud to deliver enhanced security for 27,000 employees.
Splunk allowed Travis Perkins to provide real-time security monitoring, faster incident resolution and improved data governance while delivering demonstrable business value to the board.
In this webinar, Nick Bleech discusses:
● The business and security drivers of deploying a cloud-based security incident and event management solution
● The overall benefits of the Splunk solution
● The project’s critical success factors
● How stakeholders and the overall project were managed
● The positive impact on the deployment on the IT operations and IT security teams
● The next steps in the development of a lightweight security operations centre
Wie Sie Ransomware aufspüren und was Sie dagegen machen könnenSplunk
Ransomware ist nicht mehr nur ein auf Privatanwender ausgerichtetes Ärgernis, sondern hat sich zu einer ernstzunehmenden Bedrohung für Unternehmen und Regierungseinrichtungen entwickelt.
In unserem Webinar können Sie mehr darüber herausfinden, was Ransomware genau ist und wie es funktioniert. Anschliessend zeigen wir Ihnen das Ganze in einer Live Demo mit Daten aus einer Windows Ransomware Infektion.
Detailliert zeigen wir Ihnen:
- wie Sie mit Splunk Enterprise Ransomware IOCs "jagen"
- wie Sie Malicious Endpoint Verhalten aufdecken
- Abwehrstrategien
Softcat Splunk Discovery Day Manchester, March 2017Splunk
This document provides an agenda for a Splunk conference on March 15th 2017 in Manchester. The agenda includes:
- An introduction and welcome from 09:30-09:45
- Two session from 09:45-12:15 on data-driven IT operations and best practices for security investigations
- A lunch break from 12:30-13:30
- The event concludes at 13:30
Building Business Service Intelligence with ITSISplunk
This document provides instructions for setting up access to an online Splunk sandbox for a presentation on building service intelligence with Splunk IT Service Intelligence. It instructs the reader to download a presentation slide deck, sign up for a free online Splunk ITSI sandbox if not already done, test access to the sandbox using recommended browsers, and select the IT Service Intelligence app after logging in.
Splunk Webinar – IT Operations auf den nächsten Level bringenSplunk
Verwertbare Einblicke in Ihre Daten gewinnen und IT Operations auf den nächsten Level bringen
In unserem Webinar zeigen wir Ihnen anhand einer Demo:
- wie Sie Service-Kontext gewinnen, in dem Sie Verhaltens- und Performance-Daten kombinieren.
- wie Sie ein genaues Bild Ihrer Umgebung erhalten, damit Sie Prozesse optimieren können
- wie Sie Kernursachen-Analysen beschleunigen und so Ausfälle auf Kundenseite entgegenwirken können
- wie Sie Incident Investigation priorisieren und die Time-to-Resolution durch Verhaltens- und Event-Analysen verkürzen
- wie Analytics und Machine Learning Service Intelliegence verbessern können
This document contains an agenda for the SplunkLive! Utrecht conference. It includes:
- A welcome message and introduction to using Splunk for security and IT operations.
- Three customer use cases that will be presented on using Splunk for the CERT EU, NXP, and KPN.
- Information on sponsors and speakers at the conference.
- An overview of the Splunk platform and how it can be used for security, IT operations, business analytics, IoT, and more.
This document summarizes Molina Healthcare's use of Splunk software. Molina is a Fortune 500 healthcare company that provides Medicaid and CHIP plans. They implemented Splunk Enterprise to gain centralized visibility and logging of their large, virtualized infrastructure. Splunk has helped Molina dramatically reduce troubleshooting times, retire old tools, and improve business insights. Key benefits included reduced MTTR by over 150%, issues now resolved in minutes versus hours, and improved customer satisfaction. Molina users Splunk across IT, operations, development and business teams.
SplunkLive! Utrecht - Splunk for IT Operations - Rick FitzSplunk
This document discusses how increasing IT complexity from technologies like virtualization, SaaS applications, and custom applications has made IT operations more difficult. It presents Splunk as a solution for capturing data from all IT systems and applications in order to perform operational analytics. This allows organizations to gain insights across their IT infrastructure and applications for tasks like root cause analysis, capacity planning, security monitoring, and service level reporting. The document highlights some of Splunk's key capabilities and differentiators like indexing data once for multiple uses, scaling to large environments, and providing a fast time to value. It also includes two customer examples of how Credit Suisse and Surrey Satellite have benefited from using Splunk for IT operations.
Splunk Enterprise for IT Troubleshooting Hands-OnSplunk
This document provides an overview and demo of Splunk Enterprise for IT troubleshooting. It discusses how Splunk can help address the increasing complexity of IT environments by allowing users to index and analyze machine data from any source. The demo walks through searching logs, extracting fields, troubleshooting infrastructure and application issues, creating alerts and reports, and using dashboards. It highlights how Splunk can help accelerate incident resolution, reduce MTTR, and accelerate development cycles.
SplunkLive! Utrecht - Splunk for Security - Monzy MerzaSplunk
The document discusses transforming security through new approaches like adaptive response, machine learning, and centralized monitoring and command centers. It summarizes new features being added to Splunk Enterprise Security like improved threat detection, user behavior analytics, adaptive response capabilities, and enhanced visual analytics. The presentation highlights how these new Splunk security solutions help optimize security operations centers and augment or replace security information and event management systems.
Here’s your chance to get hands-on with Splunk for the first time! Bring your modern Mac, Windows, or Linux laptop and we’ll go through a simple install of Splunk. Then, we’ll load some sample data, and see Splunk in action – we’ll cover searching, pivot, reporting, alerting, and dashboard creation. At the end of this session you’ll have a hands-on understanding of the pieces that make up the Splunk Platform, how it works, and how it fits in the landscape of Big Data. You’ll experience practical examples that differentiate Splunk while demonstrating how to gain quick time to value.
This document provides an overview of data enrichment techniques in Splunk including tags, field aliases, calculated fields, event types, and lookups. It describes how tags can add context and categorize data, field aliases can simplify searches by normalizing field labels, and lookups can augment data with additional external fields. The document also discusses various data sources that Splunk can index such as network data, HTTP events, alerts, scripts, databases, and modular inputs for custom data collection.
This document provides information about a Splunk Discovery Day event taking place in Milan, Italy on March 28, 2017. It introduces the dedicated Splunk team for South EMEA in 2017 and provides a brief company overview of Splunk, including details on products, customers, and annual revenue. It also outlines what will be covered at the event, including Splunk Cloud and new features in Splunk Enterprise 6.5 like easier data prep and analysis and extended platform management.
Splunk Discovery Day Hamburg - Data Driven InsightsSplunk
This document discusses how Splunk provides data-driven insights into IT operations to support digital transformation. It notes that digital services are causing an explosion in machine-generated data and that insights are needed to keep up. The customer experience is more digital and tied to the digital journey across websites, apps, and devices. Splunk collects machine data from all sources and provides rapid search, correlation, visualization, alerts, and machine learning to gain operational insights that were previously difficult to obtain. It is used by many industries and roles to monitor apps, networks, security, and more. Over 13,000 customers use Splunk in over 110 countries.
Getting Started with IT Service IntelligenceSplunk
This document discusses IT service intelligence (ITSI) concepts including defining services, key performance indicators (KPIs), service health scores, and service decomposition. A service can include multiple technology components and tiers that need to be monitored together from a user's perspective. KPIs are Splunk searches that monitor specific metrics like CPU or errors. Health scores from 0-100 indicate a service's status based on KPI status and importance. Entities that support services can come from CMDBs or searches. Services can be decomposed into sub-services and underlying processes to define relevant KPIs for monitoring. Adaptive thresholding and anomaly detection help determine normal vs abnormal behavior in dynamic or patterned data. ITSI allows
The document discusses migrating log ingestion from Splunk's S3 connector to using AWS Kinesis and Lambda functions to send logs directly to Splunk's HTTP Event Collector. It describes setting up Kinesis, configuring Lambda functions to batch and send logs to the HTTP Event Collector, and tuning various parameters like Lambda memory, batch size, and HTTP Event Collector limits to reduce latency from 15 minutes to under 5 seconds. Metrics and dashboards are used to measure the progress of reducing latency.
Delivering business value from operational insights at ING BankSplunk
The document discusses how ING Bank uses Splunk to extract business value from operational data. It describes several IT use cases like customer pre-scoring, portfolio management, fraud detection and reducing downtime. It also discusses expanding the use of Splunk beyond IT to business cases like customer journey mapping. The document shares details of ING Bank's Splunk implementation, how it migrated systems to Splunk, and future plans to integrate Hadoop and machine learning.
Building Business Service Intelligence with ITSISplunk
This document provides instructions for setting up Splunk IT Service Intelligence (ITSI) before participating in a hands-on workshop. It includes steps to download presentation materials, sign up for a free ITSI sandbox account, and test access to the sandbox. The agenda for the workshop is also outlined, covering introductions, fundamentals of using Splunk for IT troubleshooting, an introduction to IT service intelligence, service intelligence design practices, a hands-on session, and next steps. Key aspects of service intelligence like defining services, key performance indicators (KPIs), and service health scores are also briefly introduced.
Building Business Service Intelligence with ITSISplunk
- Involve subject matter experts from relevant teams to ensure all aspects of services are understood
- Design the service model before configuring in the tool to work out dependencies and relationships
- Start by identifying a high-value business service you want to improve and work backwards to technical services
- Map out all supporting technical services needed for the business service to operate
- Determine the most important key performance indicators to monitor for each service
- Create Splunk searches to populate each key performance indicator with relevant metrics
Splunk Discovery: Warsaw 2018 - Legacy SIEM to Splunk, How to Conquer Migrati...Splunk
Presented at Splunk Discovery Warsaw 2018:
SIEM Replacement Methodology
Use Cases
Data Sources & Data Onboarding
Architecture
Third Party Integration
You Got This!
What is Splunk? At the end of this session you’ll have a high-level understanding of the pieces that make up the Splunk Platform, how it works, and how it fits in the landscape of Big Data. You’ll see practical examples that differentiate Splunk while demonstrating how to gain quick time to value.
SplunkLive! Frankfurt 2018 - Legacy SIEM to Splunk, How to Conquer Migration ...Splunk
Presented at SplunkLive! Frankfurt 2018:
Introduction
SIEM Migration Methodology
Use Cases
Datasources & Data Onboarding
ES Architecture
Third-Party Integrations
You Got This!
SplunkLive! Paris 2018: Legacy SIEM to SplunkSplunk
Presented at SplunkLive! Paris 2018: Legacy SIEM to Splunk, How to Conquer Migration and Not Die Trying:
- Why?
- SIEM Replacement
- Use Cases
- Data Sources & Data Onboarding
- Architecture
- Third Party Integrations
- You Got This
-
This summary provides an overview of a presentation about Splunk:
1. The presentation introduces Splunk, an enterprise software platform that allows users to search, monitor, and analyze machine-generated big data for security, IT and business operations.
2. Key components of Splunk include universal forwarders for data collection, indexers for data storage and search heads for data visualization. Splunk supports data ingestion from various sources like servers, databases, applications and sensors.
3. A demo section shows how to install Splunk, ingest sample data, perform searches, set up alerts and reports. It also covers dynamic field extraction, the search command language and Splunk applications.
Splunk MINT for Mobile Intelligence and Splunk App for Stream for Enhanced Op...Splunk
Learn what is new in Splunk App for Stream and how it can help you utilize wire/network data analytics to proactively resolve applications and IT operational issues and to efficiently analyze security threats in real-time, across your cloud and on-premises infrastructures. Additionally, you will learn about Splunk MINT, which allows you to gain operational intelligence on the availability, performance, and usage of your mobile apps. You’ll learn how to instrument your mobile apps for operational insight, and how you can build the dashboards, alerts, and searches you need to gain real-time insight on your mobile apps.
Splunk for Enterprise Security featuring UBA Breakout SessionSplunk
This document provides an overview of a presentation given by Dave Herrald, a security architect at Splunk, on Splunk's Enterprise Security and User Behavior Analytics solutions. The presentation covered new features in Splunk Enterprise Security 4.1, including enhanced threat intelligence integration, risk-based searching and incident review, and integration with Splunk User Behavior Analytics. It also reviewed capabilities in Splunk User Behavior Analytics 2.2 like custom threat modeling, expanded attack coverage, and context enrichment.
This document discusses new capabilities in Splunk's App for Stream and Splunk MINT products. It begins with an introduction and overview of each product. It then discusses key benefits like real-time insights, efficient cloud data collection, and fast time to value. Example use cases are provided for IT operations, security, and applications visibility. Supported protocols, platforms, and architecture options are also outlined. The document concludes by discussing challenges in mobile app delivery and how Splunk MINT addresses them through mobile data collection and correlation with other data sources.
What’s New: Splunk App for Stream and Splunk MINTSplunk
Join us to learn what is new in Splunk App for Stream and how it can help you utilize wire/network data analytics to proactively resolve applications and IT operational issues and to efficiently analyze security threats in real-time, across your cloud and on-premises infrastructures. Additionally, you will learn about Splunk MINT, which allows you to gain operational intelligence on the availability, performance, and usage of your mobile apps. You’ll learn how to instrument your mobile apps for operational insight, and how you can build the dashboards, alerts, and searches you need to gain real-time insight on your mobile apps.
SplunkLive! Zurich 2018: Legacy SIEM to Splunk, How to Conquer Migration and ...Splunk
This document provides an overview of best practices for migrating from a legacy SIEM to Splunk Enterprise Security. It discusses identifying high-value use cases to prioritize for migration. Proper data source onboarding using technologies like the Universal Forwarder and Technology Add-ons is also covered. The presentation recommends planning the target architecture and identifying any necessary third-party integrations. Some preparatory steps customers can take today to get ready for the replacement are also listed.
Splunk Discovery: Milan 2018 - Intro to Security Analytics MethodsSplunk
The document discusses security analytics methods for detecting threats using Splunk software. It covers common security challenges, types of analytics methods, and applying analytics to stages of an attack. The agenda includes an introduction to analytics methods, an overview of Splunk Security Essentials, a demo scenario of detecting a malicious insider, and next steps involving Enterprise Security and Splunk UBA. The demo scenario shows detecting large file uploads from Box to detect an insider exporting sales proposals. The summary recommends starting with Splunk Security Essentials, then leveraging Enterprise Security and UBA for advanced machine learning detection and automated response.
Splunk for Enterprise Security featuring User Behavior AnalyticsSplunk
This session will review Splunk’s two premium solutions for information security organizations: Splunk for Enterprise Security (ES) and Splunk User Behavior Analytics (UBA). Splunk ES is Splunk's award-winning security intelligence solution that brings immediate value for continuous monitoring across SOC and incident response environments – allowing you to quickly detect and respond to external and internal attacks, simplifying threat management while decreasing risk. Splunk UBA is a new technology that applies unsupervised machine learning and data science to solving one of the biggest problems in information security today: insider threat. You’ll learn how Splunk UBA works in tandem with ES, or third-party data sources, to bring significant automated analytical power to your SOC and Incident Response teams. We’ll discuss each solution and see them integrated and in action through detailed demos.
The document discusses building IT service intelligence with Splunk. It introduces key concepts like services, KPIs, health scores, and the benefits of Splunk's approach to machine data. The presentation demonstrates how to design service intelligence for an example company, Buttercup Games, to gain visibility into their supply chain and online store processes. It also provides a hands-on example of quickly configuring a new KPI and modifying a dashboard within Splunk IT Service Intelligence.
Service intelligence hands on workshopMegan Shippy
The document discusses building IT service intelligence with Splunk. It introduces key concepts like services, KPIs, health scores, and the benefits of Splunk's approach to machine data. The presentation provides an example of designing service intelligence for an online store and supply chain at a toy company called Buttercup Games. It demonstrates how to configure a new KPI for database network utilization and modify a dashboard in Splunk IT Service Intelligence.
The document discusses building IT service intelligence with Splunk. It introduces key concepts like services, KPIs, health scores, and the benefits of Splunk's approach to machine data. The presentation provides an example of designing service intelligence for an online store and supply chain at a toy company called Buttercup Games. It demonstrates how to configure a new KPI for database network utilization and modify a dashboard in Splunk IT Service Intelligence.
This document provides an agenda and overview for a presentation on building business service intelligence with Splunk IT Service Intelligence. The presentation introduces service design methodology, the value of mapping services, and how to derive "Service Intelligence". It discusses best practices for service modeling including defining services, key performance indicators, and entities. The presentation then provides an introduction to Splunk IT Service Intelligence and how it can be used to collect machine data from anywhere, search and analyze everything, and deliver real-time operational intelligence to IT and the business. Hands-on demonstrations and a Q&A session are also included on the agenda.
SplunkLive! London - Splunk App for Stream & MINT BreakoutSplunk
The document discusses new features in Splunk's App for Stream and Splunk MINT. It introduces the Splunk App for Stream, which enables real-time insights into private, public and hybrid cloud infrastructures through efficient wire data capture. It also discusses Splunk for Mobile Intelligence (MINT), which provides mobile analytics capabilities. The document promotes these products as enhancing operational intelligence through efficient and cloud-ready wire data collection.
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This document discusses standardizing security operations procedures (SOPs) to increase efficiency and automation. It recommends storing SOPs in a code repository for versioning and referencing them in workbooks which are lists of standard tasks to follow for investigations. The goal is to have investigation playbooks in the security orchestration, automation and response (SOAR) tool perform the predefined investigation steps from the workbooks to automate incident response. This helps analysts automate faster without wasting time by having standard, vendor-agnostic procedures.
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.conf Go 2023 presentation:
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5th Power Grid Model Meet-up
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Power Grid Model
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Monitoring and Managing Anomaly Detection on OpenShift
Overview
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Key Topics Covered
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2. Understanding Edge (IoT)
- Learn about edge computing and IoT, and how they enable real-time data processing and decision-making at the source.
3. What is ArgoCD?
- Discover ArgoCD, a declarative, GitOps continuous delivery tool for Kubernetes, and its role in deploying applications on edge devices.
4. Deployment Using ArgoCD for Edge Devices
- Step-by-step guide on deploying anomaly detection models on edge devices using ArgoCD.
5. Introduction to Apache Kafka and S3
- Explore Apache Kafka for real-time data streaming and Amazon S3 for scalable storage solutions.
6. Viewing Kafka Messages in the Data Lake
- Learn how to view and analyze Kafka messages stored in a data lake for better insights.
7. What is Prometheus?
- Get to know Prometheus, an open-source monitoring and alerting toolkit, and its application in monitoring edge devices.
8. Monitoring Application Metrics with Prometheus
- Detailed instructions on setting up Prometheus to monitor the performance and health of your anomaly detection system.
9. What is Camel K?
- Introduction to Camel K, a lightweight integration framework built on Apache Camel, designed for Kubernetes.
10. Configuring Camel K Integrations for Data Pipelines
- Learn how to configure Camel K for seamless data pipeline integrations in your anomaly detection workflow.
11. What is a Jupyter Notebook?
- Overview of Jupyter Notebooks, an open-source web application for creating and sharing documents with live code, equations, visualizations, and narrative text.
12. Jupyter Notebooks with Code Examples
- Hands-on examples and code snippets in Jupyter Notebooks to help you implement and test anomaly detection models.
4. 4
Safe Harbor Statement
During the course of this presentation, we may make forward looking statements regarding future events
or the expected performance of the company. We caution you that such statements reflect our current
expectations and estimates based on factors currently known to us and that actual events or results could
differ materially. For important factors that may cause actual results to differ from those contained in our
forward-looking statements, please review our filings with the SEC. The forward-looking statements
made in this presentation are being made as of the time and date of its live presentation. If reviewed
after its live presentation, this presentation may not contain current or accurate information. We do not
assume any obligation to update any forward looking statements we may make. In addition, any
information about our roadmap outlines our general product direction and is subject to change at any
time without notice. It is for informational purposes only and shall not be incorporated into any contract
or other commitment. Splunk undertakes no obligation either to develop the features or functionality
described or to include any such feature or functionality in a future release.
8. Data-Defined & Driven Service Insights
Infrastructure LayerApplication Layer
Splunk> is the missing link
• Data Fidelity
• Single Repository for ALL data
• Easier to Manage Services
• Reduced Integrations
• Reduced Point Solutions
• Collaborative Approach
• Quick time to value
Data Fabric Platform
Service Intelligence
Network
Packet, Payload, Traffic,
Utilization, Perf
Synthetic APM
Availability, Capacity,
User Experience
Byte Code Instrumentation
Usage, Experience,
Performance, Quality
Adaptive Thresholding
Apps, Services, Systems74%
-36%
Server
Performance, Usage,
Dependency
Storage
Utilization, Capacity,
Performance
MACHINE DATA
13. IT Service Intelligence Value Stack
§ Time Series Index
§ Schema on Read
§ Data Model
§ Visualizes entire stack
§ View the entire Ecosystem
§ 3 clicks to get the answer versus 10
Service
Model
§ Adaptive Threshold
§ Behavior Anomaly
§ Correlates Data into KnowledgeML
§ Accelerators
§ Trend aggregation
§ Multi KPI Alerts
ITSI
30. Service Intelligence Design – Buttercup Games
Infrastructure Layer
Application Layer
Business Layer
Service Layer
Order Entry Manufacturing Shipping Fulfillment
Supply Chain
Online Store EDI
Web Tier Middleware
• Total Orders
• Total Revenue
• Unit Count
• Unit Failures
• Service Level • Delivery Time
• Online Orders
• Online Revenue
• Response Time
• ServiceHealth
• Incidents/Changes
• Customer Satisfaction
• HTTP Hits
• Error Rate
• CPU Load
• Memory Used
• Disk Used
• IO Latency
• CPU Load
• Memory Used
• Disk Used
• IO Latency
• Response Time
• Error Rate
• Response Time
• Storage Free
41. Let’s Talk Entities
41
● Select Database Service
● Entities are the relevant things which support
this service (usually hosts)
● Select the right entries with filters, ANDs, ORs
● Original Entity list can come from CMDB,
spreadsheet, Splunk search, others
45. Final Steps …
45
Set your thresholds:
● Aggregate (All)
● Per Entity
● Click “Add Threshold” TWICE
● Make the Neapolitan ice cream colors
Yellow, Green, Yellow
● Drag the sliders around in order to get
the current data graph entirely inside the
Green (normal) band
● Click Finish
● Other options are also available,
including adaptive thresholds and
anomaly detection
54. Finishing up …
54
• Add a ServiceHealthScore widget for Online
Store under Buttercup
• Choose a Viz Type with a sparkline graph, then
resize to make it look pretty
• Modify the Custom Drilldown action to go to
the saved glass table,
Buttercup Games Online Store
• Bonus Points: Make the label bigger, more
readable
• Click Save
• View when done
60. Multi-KPI Alerts and Notable Events
60
● Click on Notable Events Review
● Multiple KPIs and Healthscores can
be combined in sophisticated ways
to create Multi-KPI alerts
● When a Multi-KPI alert fires, one
of the outcomes is the creation of
a Notable Event
● Notable Events allow NOC
personnel and others to triage and
coordinate event management
efforts
61. Service Analyzer
61
● Click on Service Analyzer > Default Service Analyzer
● Back where we started!
● This view shows a “no-frills” list of
services (top) and hottest KPIs
(bottom)
● Provides access into Service Details
● It is useful for NOCs and others
who need a high-level situational
view
63. Summary
63
● High-value services can be decomposed and modeled in ITSI, using machine data
from the relevant systems
● Services and KPIs can be created in minutes, with sophisticated thresholding
techniques to distinguish “normal” from “not normal”
● Glass Tables allow service health and KPI metrics to be displayed in a way that
makes sense to specific groups, such as Executive Leadership, Business Service
Owners, the NOC, DevOps & Others
● Deep Dives allow KPIs to be compared side-by-side across any time range,
accelerating root cause analysis and significantly reducing MTTR
● Multi-KPI Alerts and Notable Events reduce alert noise, producing actionable
events and a means to manage them
● … and it’s fast+fun to build!
67. Call Center Service
Service Health Transactions
ACD Analysis – Core Splunk
Call Wait History
Inbound Analysis
Social Media
Online Msg
Social Media
Mail SupportVOIP Service
Inbound Calls
68. Online Transactions
Internal Transfer Service
External Wire Service
Money Exchange Service
Money Transfer Services
Service Health Corporate
Reconciliation Service
Fed Exchange Service
Core Splunk Searches
Transaction History
System Investigation
Heat Map Analysis
71. Sign Up Now – We’re here to help!
Harness the creativity and domain knowledge of your
organization to unlock the value of data and solve an
important Business Service problem through a joint service
intelligence workshop with key stakeholders
Define methods for:
› Proactive service monitoring
› Reduced risk and failures
› Faster issue resolution
› Increased business performance
What is it?
› 1 Day Onsite Workshop
› Tightly linked with value
› Collaborative approach
› Build your own Glass
Table