The document discusses building IT service intelligence with Splunk. It introduces key concepts like services, KPIs, health scores, and the benefits of Splunk's approach to machine data. The presentation provides an example of designing service intelligence for an online store and supply chain at a toy company called Buttercup Games. It demonstrates how to configure a new KPI for database network utilization and modify a dashboard in Splunk IT Service Intelligence.
Taming the Technology of Digital TransformationSplunk
Andi Mann explains how to tame digital transformation: Establish new roles, teams and processes to support digital; adopt new technology to deliver new digital experiences and rebuild service delivery capability with a "digital first" approach.
These are the slides from the webinar broadcast on April 1st 2020, presented by Philipp Drieger. Content covers:
- Introduction to AI and ML Features in Splunk
- Customer Use Case Examples
- Live Demo of Machine Learning Toolkit, with examples for:
Methods for Anomaly Detection, Predictive Analytics and Forecasting, and Clustering
- Custom Machine Learning, incl.: Advanced Containerization and Expansion with MLSPL API
Building Service Intelligence with Splunk IT Service Intelligence (ITSI)Splunk
IT has a lot on its plate—it needs to provide insight into key business services while also making sure operations run smoothly. To add value to the business, IT organizations must find new ways to bridge the gap between business and operations. This half-day, hands-on workshop demonstrates how to quickly gain insight into high-value services and align business and IT operations. By leveraging the machine data you’re already collecting and Splunk ITSI, you can easily model high-value services and rapidly build custom visualizations and dashboards. Whether you’re an executive or an administrator, you’ll learn how to transform service intelligence across your organization with powerful analytics and machine learning.
Taming the Technology of Digital TransformationSplunk
Andi Mann explains how to tame digital transformation: Establish new roles, teams and processes to support digital; adopt new technology to deliver new digital experiences and rebuild service delivery capability with a "digital first" approach.
These are the slides from the webinar broadcast on April 1st 2020, presented by Philipp Drieger. Content covers:
- Introduction to AI and ML Features in Splunk
- Customer Use Case Examples
- Live Demo of Machine Learning Toolkit, with examples for:
Methods for Anomaly Detection, Predictive Analytics and Forecasting, and Clustering
- Custom Machine Learning, incl.: Advanced Containerization and Expansion with MLSPL API
Building Service Intelligence with Splunk IT Service Intelligence (ITSI)Splunk
IT has a lot on its plate—it needs to provide insight into key business services while also making sure operations run smoothly. To add value to the business, IT organizations must find new ways to bridge the gap between business and operations. This half-day, hands-on workshop demonstrates how to quickly gain insight into high-value services and align business and IT operations. By leveraging the machine data you’re already collecting and Splunk ITSI, you can easily model high-value services and rapidly build custom visualizations and dashboards. Whether you’re an executive or an administrator, you’ll learn how to transform service intelligence across your organization with powerful analytics and machine learning.
Splunk AI & Machine Learning Roundtable 2019 - ZurichSplunk
Splunk Artificial Intelligence and Machine Learning Roundtable held in Zurich on November 6th 2019. Presented by Philipp Drieger, Staff Machine Learning Architect.
Vorausschauendes, proaktives und collaboratives Machine Learning mit Splunk ITSISplunk
Die vorausschauenden Möglichkeiten des Machine Learning Toolkits (MLTK)zusammen mit ITSI's Event Analytics Fähigkeiten ermmöglichen es Operations Teams, proaktiv auf Events zu reagieren, bevor es zu einem Ausfall kommt. Diese Session befasst sich im Detail damit, wie Sie Splunk ITSI mit dem MLTK kombinieren, um einen Service Health Score vorherzusagen und es über Ihren Unternehmens-Messenger, z.B. Slack, mitzuteilen. Wir werden auch komplexe Suchkomandos zeigen, die Sie für besseres Incident Management nutzen können.
Presented at SplunkLive! Paris 2018: Get More From Your Machine Data With Splunk AI
- Why AI & Machine Learning?
- What is Machine Learning?
- Splunk's Machine Learning Tour
- Use Cases & Customer Stories
Extending Splunk to Business Use Cases With Automated Process MiningSplunk
Operational teams in lines of business, like finance, manufacturing, marketing, or customer service are looking for the same benefits of Splunk that IT and Security team have enjoyed for years. With the rapid digitization of nearly every business process, Splunk can identify millions of dollars in operational efficiencies by helping detect customer fallout and process bottlenecks. Built-in reports from applications don’t provide the broad visibility needed to understand end-to-end processes. Meanwhile, basic process mining approaches don’t provide deeper root cause diagnosis. Splunk Business Flow has the unique ability to provide continuous insights on and diagnosis of end-to-end customer journeys and business processes. In this session, learn how Splunk’s innovations in automated process mining can empower your operational business users with in-depth visibility into customer funnels and business processes to dramatically reduce fallout and bottlenecks.
The volume and complexities of today’s security incidents can tax even the largest security teams. This leaves big gaps in incident detection and response workflows that can put organisations at great risk. Your team can’t scale to manually catch and address every incident, so which ones should you focus on and which ones should you ignore? You shouldn’t be forced to make a choice. In this session, find out how Splunk’s SIEM and SOAR technologies deliver security analytics, machine learning, and automation capabilities to increase the efficiency of security teams and reduce the enterprise’s exposure to risk. Learn how to achieve big results from intelligently streamlined incident detection and response workflows—accelerating your actions, scaling your resources, and optimizing your security operations.
Building Service Intelligence with Splunk IT Service Intelligence (ITSI) Splunk
Providing transformational impact and insight into key business services while maintaining operational oversight is often difficult in organizations. To effectively communicate business value and alignment organizations must find new methods to bridge the gap between business and operations. This half-day hands on workshop demonstrates how customers can quickly gain insight into high-value services while aligning business and IT Operations using Splunk’s IT Service Intelligence solution. By leveraging the machine data you are already collecting the exercise provides a transformational method to model high-value services and rapidly build custom visualizations and dashboards. From executive leaders to administrators these personalized service-centric views provide powerful analytics and machine learning to transform service intelligence across your organization.
Come experience how you can transform service intelligence in your organization.
Financial Services Forum_New York, May 17, 2017Splunk
Splunk Financial Services Forums are designed to teach companies like yours that are turning terabytes of machine data – collected daily for high-volume activities like trading, claims processing and multi-channel banking – into valuable insights.
These insights help financial services organizations improve security, reduce fraud, achieve regulatory compliance, gain deeper customer insights, obtain end-to-end visibility and much more.
Still Suffering from IT Outages? Accept Failure, Learn from Failure and Get R...Splunk
IT operations is only continuing to grow in complexity. There are too many alerts for human operators to process and little to no visibility into which alerts are business impacting. And it’s only getting worse with the addition of new devices and the growing list of services being employed by organisations — slowing detection and resolution times. Why is this a problem? Legacy IT solutions have left organisations in a complex and manual state. With too many siloed tools, productivity for IT remains low, and they’re often plagued in their inability to find the exact root cause.
Accelerate Troubleshooting and Reinvent Monitoring with Interactive Visualiza...Splunk
Time is money, especially when it’s downtime impacting your services. Splunk IT Service Intelligence (ITSI) introduces an enhanced troubleshooting and monitoring experience that enables you to visually investigate issues and prevent outages, faster than ever before.
Thiis demo-rich webinar helps you to understand how you can use Splunk ITSI to:
- Speed up investigations by organizing and correlating relevant metrics and events into “swim lanes”
- Compare performance over time with real-time performance to understand trends and identify systemic issues
- Identify and alert on notable events by creating predefined correlation searches
Splunk AI & Machine Learning Roundtable 2019 - ZurichSplunk
Splunk Artificial Intelligence and Machine Learning Roundtable held in Zurich on November 6th 2019. Presented by Philipp Drieger, Staff Machine Learning Architect.
Vorausschauendes, proaktives und collaboratives Machine Learning mit Splunk ITSISplunk
Die vorausschauenden Möglichkeiten des Machine Learning Toolkits (MLTK)zusammen mit ITSI's Event Analytics Fähigkeiten ermmöglichen es Operations Teams, proaktiv auf Events zu reagieren, bevor es zu einem Ausfall kommt. Diese Session befasst sich im Detail damit, wie Sie Splunk ITSI mit dem MLTK kombinieren, um einen Service Health Score vorherzusagen und es über Ihren Unternehmens-Messenger, z.B. Slack, mitzuteilen. Wir werden auch komplexe Suchkomandos zeigen, die Sie für besseres Incident Management nutzen können.
Presented at SplunkLive! Paris 2018: Get More From Your Machine Data With Splunk AI
- Why AI & Machine Learning?
- What is Machine Learning?
- Splunk's Machine Learning Tour
- Use Cases & Customer Stories
Extending Splunk to Business Use Cases With Automated Process MiningSplunk
Operational teams in lines of business, like finance, manufacturing, marketing, or customer service are looking for the same benefits of Splunk that IT and Security team have enjoyed for years. With the rapid digitization of nearly every business process, Splunk can identify millions of dollars in operational efficiencies by helping detect customer fallout and process bottlenecks. Built-in reports from applications don’t provide the broad visibility needed to understand end-to-end processes. Meanwhile, basic process mining approaches don’t provide deeper root cause diagnosis. Splunk Business Flow has the unique ability to provide continuous insights on and diagnosis of end-to-end customer journeys and business processes. In this session, learn how Splunk’s innovations in automated process mining can empower your operational business users with in-depth visibility into customer funnels and business processes to dramatically reduce fallout and bottlenecks.
The volume and complexities of today’s security incidents can tax even the largest security teams. This leaves big gaps in incident detection and response workflows that can put organisations at great risk. Your team can’t scale to manually catch and address every incident, so which ones should you focus on and which ones should you ignore? You shouldn’t be forced to make a choice. In this session, find out how Splunk’s SIEM and SOAR technologies deliver security analytics, machine learning, and automation capabilities to increase the efficiency of security teams and reduce the enterprise’s exposure to risk. Learn how to achieve big results from intelligently streamlined incident detection and response workflows—accelerating your actions, scaling your resources, and optimizing your security operations.
Building Service Intelligence with Splunk IT Service Intelligence (ITSI) Splunk
Providing transformational impact and insight into key business services while maintaining operational oversight is often difficult in organizations. To effectively communicate business value and alignment organizations must find new methods to bridge the gap between business and operations. This half-day hands on workshop demonstrates how customers can quickly gain insight into high-value services while aligning business and IT Operations using Splunk’s IT Service Intelligence solution. By leveraging the machine data you are already collecting the exercise provides a transformational method to model high-value services and rapidly build custom visualizations and dashboards. From executive leaders to administrators these personalized service-centric views provide powerful analytics and machine learning to transform service intelligence across your organization.
Come experience how you can transform service intelligence in your organization.
Financial Services Forum_New York, May 17, 2017Splunk
Splunk Financial Services Forums are designed to teach companies like yours that are turning terabytes of machine data – collected daily for high-volume activities like trading, claims processing and multi-channel banking – into valuable insights.
These insights help financial services organizations improve security, reduce fraud, achieve regulatory compliance, gain deeper customer insights, obtain end-to-end visibility and much more.
Still Suffering from IT Outages? Accept Failure, Learn from Failure and Get R...Splunk
IT operations is only continuing to grow in complexity. There are too many alerts for human operators to process and little to no visibility into which alerts are business impacting. And it’s only getting worse with the addition of new devices and the growing list of services being employed by organisations — slowing detection and resolution times. Why is this a problem? Legacy IT solutions have left organisations in a complex and manual state. With too many siloed tools, productivity for IT remains low, and they’re often plagued in their inability to find the exact root cause.
Accelerate Troubleshooting and Reinvent Monitoring with Interactive Visualiza...Splunk
Time is money, especially when it’s downtime impacting your services. Splunk IT Service Intelligence (ITSI) introduces an enhanced troubleshooting and monitoring experience that enables you to visually investigate issues and prevent outages, faster than ever before.
Thiis demo-rich webinar helps you to understand how you can use Splunk ITSI to:
- Speed up investigations by organizing and correlating relevant metrics and events into “swim lanes”
- Compare performance over time with real-time performance to understand trends and identify systemic issues
- Identify and alert on notable events by creating predefined correlation searches
Learn How to Design, Build and Map Services to Quantifiable Measurements in S...Splunk
IT departments are most effective when IT services are measured against business objectives and defined performance indicators. But tracking performance of these services has historically been a challenge.
This webinar explains how you can design, build and map performance of your IT services—improving support of critical business functions, processes and applications.
Topics include:
-Best practices to design and build an effective service model
-Techniques to deconstruct a service into its component parts
-How to build meaningful “glass tables” in Splunk ITSI for real-time insights into service health and key performance indicators
What is Splunk? At the end of this session you’ll have a high-level understanding of the pieces that make up the Splunk Platform, how it works, and how it fits in the landscape of Big Data. You’ll see practical examples that differentiate Splunk while demonstrating how to gain quick time to value.
Splunk Discovery: Warsaw 2018 - Legacy SIEM to Splunk, How to Conquer Migrati...Splunk
Presented at Splunk Discovery Warsaw 2018:
SIEM Replacement Methodology
Use Cases
Data Sources & Data Onboarding
Architecture
Third Party Integration
You Got This!
Splunk for Industrial Data and the Internet of Thingsaliciasyc
The IoT is a natural evolution of the world’s networks. Just as people became more connected by devices and applications during the explosion of the social media revolution, devices, sensors and industrial equipment are also becoming more connected—and are consuming and generating data at an unprecedented pace. Disparate and deployed connected devices can provide a unique touchpoint to real-world operations and conditions. Only few architectures and applications are designed to handle the constant streams of real-time events, sensor readings, user interactions and application data produced by massive numbers of connected devices. Use Splunk to collect, index and harness the power of the machine data generated by connected devices and machines deployed on your local network or around the world.
Splunk Webinar – IT Operations auf den nächsten Level bringenSplunk
Verwertbare Einblicke in Ihre Daten gewinnen und IT Operations auf den nächsten Level bringen
In unserem Webinar zeigen wir Ihnen anhand einer Demo:
- wie Sie Service-Kontext gewinnen, in dem Sie Verhaltens- und Performance-Daten kombinieren.
- wie Sie ein genaues Bild Ihrer Umgebung erhalten, damit Sie Prozesse optimieren können
- wie Sie Kernursachen-Analysen beschleunigen und so Ausfälle auf Kundenseite entgegenwirken können
- wie Sie Incident Investigation priorisieren und die Time-to-Resolution durch Verhaltens- und Event-Analysen verkürzen
- wie Analytics und Machine Learning Service Intelliegence verbessern können
Splunk for Monitoring and Diagnostics in the Industrial Environment Splunk
Splunk software provides a scalable and versatile platform for the machine data generated by automation and control systems and connected industrial assets and infrastructure. Learn how our customers, including manufacturers, use Splunk software to improve performance, reduce downtime and increase security in their critical industrial environments. In this session, we will cover industrial data collection, best practices for storage and enrichment, and how you can use Splunk’s advanced visualizations and analytics to become more data-driven in your industrial operations.
How to Design, Build and Map IT and Business Services in SplunkSplunk
Your IT department supports critical business functions, processes and products. You're most effective when your technology initiatives are closely aligned and measured with specific business objectives. This session covers best practices and techniques for designing and building an effective service model, using the domain knowledge of your experts and capturing and reporting on key metrics that everyone can understand. We will design a sample service model and map them to performance indicators to track operational and business objectives. We will also show you how to make Splunk service-ware with Splunk IT Service Intelligence (ITSI).
Splunk for Monitoring and Diagnostics in the Industrial EnvironmentSplunk
Splunk software provides a scalable and versatile platform for the machine data generated by automation and control systems and connected industrial assets and infrastructure. Learn how our customers, including oil and gas companies, use Splunk software to improve performance, reduce downtime and increase security in their critical industrial environments. In this session, we will cover industrial data collection, best practices for storage and enrichment, and how you can use Splunk’s advanced visualizations and analytics to become more data-driven in your industrial operations.
SplunkLive! Stockholm 2015 breakout - Splunk IT Service IntelligenceSplunk
Splunk's new Premium App offering, Splunk IT Service Intelligence, is full of exciting new features and functionality to enable the data-driven enterprise to monitor, alert on, and visualize these services in several new ways, including flexible free-form dashboards called "Glass Tables." Join us in this session to explore the versatility of the Glass Tables feature, discuss best practices around creating valuable and compelling Glass Tables for IT operations and business users, and inspect several examples of purpose-built Glass Tables.
What is Splunk? At the end of this session you’ll have a high-level understanding of the pieces that make up the Splunk Platform, how it works, and how it fits in the landscape of Big Data. You’ll see practical examples that differentiate Splunk while demonstrating how to gain quick time to value.
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.italo operates an Essential Service by connecting more than 100 million people annually across Italy with its super fast and secure railway. And CISO Enrico Maresca has been on a whirlwind journey of his own.
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3. Safe Harbor Statement
During the course of this presentation, we may make forward looking statements regarding future events
or the expected performance of the company. We caution you that such statements reflect our current
expectations and estimates based on factors currently known to us and that actual events or results could
differ materially. For important factors that may cause actual results to differ from those contained in our
forward-looking statements, please review our filings with the SEC. The forward-looking statements
made in this presentation are being made as of the time and date of its live presentation. If reviewed
after its live presentation, this presentation may not contain current or accurate information. We do not
assume any obligation to update any forward looking statements we may make. In addition, any
information about our roadmap outlines our general product direction and is subject to change at any
time without notice. It is for informational purposes only and shall not be incorporated into any contract
or other commitment. Splunk undertakes no obligation either to develop the features or functionality
described or to include any such feature or functionality in a future release.
3
8. Data-Defined & Driven Service Insights
Infrastructure LayerApplication Layer
Splunk> is the missing link
• Data Fidelity
• Single Repository for ALL data
• Easier to Manage Services
• Reduced Integrations
• Reduced Point Solutions
• Collaborative Approach
• Quick time to value
Data Fabric Platform
Service Intelligence
Network
Packet, Payload, Traffic,
Utilization, Perf
Synthetic APM
Availability, Capacity,
User Experience
Byte Code Instrumentation
Usage, Experience,
Performance, Quality
Adaptive Thresholding
Apps, Services, Systems74%
-36%
Server
Performance, Usage,
Dependency
Storage
Utilization, Capacity,
Performance
MACHINE DATA
12. IT Service Intelligence Value Stack
§ Adaptive Threshold
§ Behavior Anomaly
§ Correlates Data into Knowledge
§ Visualizes entire stack
§ View the entire Ecosystem
§ 3 clicks to get the answer versus 10
§ Time Series Index
§ Schema on Read
§ Data Model
Service
Model
ML
§ Accelerators
§ Trend aggregation
§ Multi KPI Alerts
ITSI
30. 30
Your Service Intelligence Collaborators
Service Owners
• Business
functions
• Performance
indicators
• Common
business issues
• Frequency of
issues
• Business impact
of issues
Operations and
Support
• Common issues
• Performance
indicators
• Resolution
processes
• Tools used for
resolving issues
• Frequency of
issues
• IT impact of
issues
Enterprise
Architecture
• Business
processes
• Key inputs and
outputs
• Technology
architecture
• Data
architecture
• Common issues
Administrators
• Current tools
and usage, and
adoption levels
• Splunk expertise
• Environment
expertise
• Personal pain
33. Service Intelligence Design – Buttercup Games
Infrastructure Layer
Application Layer
Business Layer
Service Layer
Order Entry Manufacturing Shipping Fulfillment
Supply Chain
Online Store EDI
Web Tier Middleware
• Total Orders
• Total Revenue
• Unit Count
• Unit Failures
• Service Level • Delivery Time
• Online Orders
• Online Revenue
• Response Time
• ServiceHealth
• Incidents/Changes
• Customer Satisfaction
• HTTP Hits
• Error Rate
• CPU Load
• Memory Used
• Disk Used
• IO Latency
• CPU Load
• Memory Used
• Disk Used
• IO Latency
• Response Time
• Error Rate
• Response Time
• Storage Free
37. Putting It All Together
Infrastructure Layer
Application Layer
Business Layer
Service Layer
Order Entry Manufacturing Shipping Fulfillment
Supply Chain
Online Store EDI
Web Tier Middleware
• Total Orders
• Total Revenue
• Unit Count
• Unit Failures
• Service Level • Delivery Time
• Online Orders
• Online Revenue
• Response Time
• ServiceHealth
• Incidents/Changes
• Customer Satisfaction
• HTTP Hits
• Error Rate
• CPU Load
• Memory Used
• Disk Used
• IO Latency
• CPU Load
• Memory Used
• Disk Used
• IO Latency
• Response Time
• Error Rate
• Response Time
• Storage Free
38. Typical Data Sources
Infrastructure Layer
Application Layer
Business Layer
Service Layer
Order Entry Manufacturing Shipping Fulfillment
Supply Chain
Online Store EDI
Web Tier Middleware
• Application Logs
• Corporate Databases
• Service Management
• Application Logs
• Webserver Logs
• DB Perf Counters
• Wire data
• Perf Counters
• Access Logs
• Network Logs
47. Let’s Talk Entities
47
● Select DB Service
● Entities are the relevant things which support
this service (usually hosts)
● Select the right entries with filters, ANDs, ORs
● Original Entity list can come from CMDB,
spreadsheet, Splunk search, others
51. Final Steps …
51
Set your thresholds:
● Aggregate (All)
● Per Entity
● Click “Add Threshold” TWICE
● Make the Neapolitan ice cream colors
Yellow, Green, Yellow
● Drag the sliders around in order to get
the current data graph entirely inside the
Green (normal) band
● Click Finish
● Other options are also available,
including adaptive thresholds and
anomaly detection
60. Finishing up …
60
• Add a ServiceHealthScore widget for Online
Store under Buttercup
• Choose a Viz Type with a sparkline graph, then
resize to make it look pretty
• Modify the Custom Drilldown action to go to
the saved glass table,
Buttercup Games Online Store
• Bonus Points: Make the label bigger, more
readable
• Click Save
• View when done
66. Multi-KPI Alerts and Notable Events
66
● Click on Notable Events Review
● Multiple KPIs and Healthscores can
be combined in sophisticated ways
to create Multi-KPI alerts
● When a Multi-KPI alert fires, one
of the outcomes is the creation of
a Notable Event
● Notable Events allow NOC
personnel and others to triage and
coordinate event management
efforts
67. Service Analyzer
67
● Click on Service Analyzer > Default Service Analyzer
● Back where we started!
● This view shows a “no-frills” list of
services (top) and hottest KPIs
(bottom)
● Provides access into Service Details
● It is useful for NOCs and others
who need a high-level situational
view
69. Summary
69
● High-value services can be decomposed and modeled in ITSI, using machine data
from the relevant systems
● Services and KPIs can be created in minutes, with sophisticated thresholding
techniques to distinguish “normal” from “not normal”
● Glass Tables allow service health and KPI metrics to be displayed in a way that
makes sense to specific groups, such as Executive Leadership, Business Service
Owners, the NOC, DevOps & Others
● Deep Dives allow KPIs to be compared side-by-side across any time range,
accelerating root cause analysis and significantly reducing MTTR
● Multi-KPI Alerts and Notable Events reduce alert noise, producing actionable
events and a means to manage them
● … and it’s fast+fun to build!
73. Call Center Service
Service Health Transactions
ACD Analysis – Core Splunk
Call Wait History
Inbound Analysis
Social Media
Online Msg
Social Media
Mail SupportVOIP Service
Inbound Calls
74. Online Transactions
Internal Transfer Service
External Wire Service
Money Exchange Service
Money Transfer Services
Service Health Corporate
Reconciliation Service
Fed Exchange Service
Core Splunk Searches
Transaction History
System Investigation
Heat Map Analysis
75. CIO Scorecard
Enterprise Service Status Major Incidents
Service Health
Continuous Operational Visibility
Volume Revenue Incidents Changes
Major Changes
Service Health Volume Revenue Incidents Changes
Service Health Volume Ontime DeliveryIncidents Changes Service Health VolumeRevenue Incidents Changes
Service Health Volume Revenue Incidents Changes Container UtilService Health Throughput Incidents Changes
77. Sign Up Now – We’re here to help!
Harness the creativity and domain knowledge of your
organization to unlock the value of data and solve an
important Business Service problem through a joint service
intelligence workshop with key stakeholders
Define methods for:
› Proactive service monitoring
› Reduced risk and failures
› Faster issue resolution
› Increased business performance
What is it?
› 1 Day Onsite Workshop
› Tightly linked with value
› Collaborative approach
› Build your own Glass
Table