The group will create a promotional poster or tomorrow's headline article to visualize their service idea and how it could be presented to potential users. They will also develop a storyboard using a series of sketches to show how the service experience would unfold through various touchpoints. Finally, they will act out a desktop walkthrough using toys to prototype the service moment and gain insights.
Learn how to create a winning strategy and design concepts through strategy workshops and design studios. Find out how UX is at the heart of hot concepts such as LeanUX, Design Thinking and Agile Development.
Whether you are an indie practitioner, agency design lead or internal designer at a large company, you have no doubt experienced difficulites selling UX activities or Experience Design as a whole to clients, partners or bosses. Beyond touting the wonderful and magical ROI UX brings to the table, there are concrete strategies you can use to get your point accross and they aren't what you think. Learn how to identify and overcome common barriers to achieving a unified approach to user centered design.
Let’s facilitate exchanges between UX Designers across Europe.
It's a great time to be a UX Designer. The UX field is still young and we need to share our know-how to improve the experience we provide to the world. Let's do it !
Beginning any interaction design project with an understanding of the user as well as clear design principles for the solution can make a huge difference to the quality of the product, and your bottom line. Presentation includes a discussion of the difference between BA and UX and how the practices support and enhance each other.
Learn how to create a winning strategy and design concepts through strategy workshops and design studios. Find out how UX is at the heart of hot concepts such as LeanUX, Design Thinking and Agile Development.
Whether you are an indie practitioner, agency design lead or internal designer at a large company, you have no doubt experienced difficulites selling UX activities or Experience Design as a whole to clients, partners or bosses. Beyond touting the wonderful and magical ROI UX brings to the table, there are concrete strategies you can use to get your point accross and they aren't what you think. Learn how to identify and overcome common barriers to achieving a unified approach to user centered design.
Let’s facilitate exchanges between UX Designers across Europe.
It's a great time to be a UX Designer. The UX field is still young and we need to share our know-how to improve the experience we provide to the world. Let's do it !
Beginning any interaction design project with an understanding of the user as well as clear design principles for the solution can make a huge difference to the quality of the product, and your bottom line. Presentation includes a discussion of the difference between BA and UX and how the practices support and enhance each other.
UX Speakeasy Conference Presentation, San Diego, March 31, 2012. Creating a winning User Experience Strategy. Strategic User Experience design process.
User Experience & Design…Designing for others…UEDPreeti Chopra
User-centered design (UCD) techniques,
Simplification of technology as per user’s needs,
User is right,
User testing,
Information architecture,
Interaction design,
ui,
ued
ux
Building the User Experience Community at SDLPhilipp Engel
This presentation describes how we built an in-house user experience community at SDL. We started small, with the literal UX team of one, but grew and expanded the team and the discipline over the last 6 years.
In this presentation, we summarize what worked for us and share experiences and best practices. Not only to inspire other user experience teams, but any discipline in a large scale software development organization that intends to grow from a handful of disconnected experts into a strong internal community.
Many UX designers have a blind spot when it comes to creating useful, usable content. If our goal is a great experience for users, then UX designers need to go beyond creating page templates and interaction models and focus on content strategy.
This workshop used the familiar UX design process to talk about how content strategy contributes to activities and deliverables.
What if you could go back in time, and join up with Alan Cooper, Jared Spool, Don Norman, Jakob Nielsen, and others to help forge the UX community into what it is today? What would it be like to be a founding member of the driving force behind virtually every (decent) product on Earth? Guess what, you kind of can!
Where the traditional role of UX has been to fight for the user by designing usable & functional software and websites, in the age of the IoT (Internet of Things) every experience of soft and hardware bleeds into the next. The wares we design (and unfortunately those we don't) are no longer isolated elements, but a network of experiences and combinations. Service Design is the present, and future of bringing all of these isolated elements together under one design umbrella. Service Design is the future of UX, and probably your next career move!
What's all the Fuss About UX Strategy? slideshareJanice James
Presented at UPADC March 6, 2014
Discusses my take on what UX Strategy is and how a UX strategy is important to the UX profession as a whole and to us as UX professionals.
The presentation unveil the concept of Design Thinking, its various stages, different tools and the scope of applying the concept of design thinking in tourism management
At the HealthTech Summit 2016 in Lausanne, I shared a framework for evaluating investments based on design criteria, applied to the opportunity, product, and company.
UX Strategy is a term that has been around for quite a while but is often not really well understood or implemented in business. Some companies have dedicated UX teams while others have a single UX champion who is struggling to make sense or identify what UX means to their organisation. How can organisations start thinking about how to bake UX into how they work? This tutorial at UXPA 2015 in San Diego, CA, took a pragmatic look at deconstructing what UX and UX strategy means to organisations, and looked at a framework to provide practical strategies to help connect UX Strategy to Business Strategy with the aim of truly embedding user insights and user centered design into the culture of their organisations.
A virtual guest lecture for a Digital Content Management class at the University of Hawaii at Manoa, introducing the students to UX in general, talking about my career/experience/projects, and suggesting tie-ins with library science and content.
Visual thinking for service design — CanUX November 2016Boon Yew Chew
The success of service design involves an organisation's ability to restructure itself towards the design and delivery of services in a meaningful, impactful way. Visual thinking provide a powerful means for diverse teams to work through complexity. This workshop introduces visual thinking as an approach to solve service design problems, involving methods like rapid visualisation, visual sensemaking, touchpoint sketching, rich pictures, and service posters.
UX STRAT Europe 2017: David Ruiz, "Developing a Multi-Channel Banking Experie...UX STRAT
UX STRAT Europe 2017 presentation by David Ruiz, Head of Design and CX, Orange Bank: "Developing a Multi-Channel Banking Experience for a Telecom Giant"
UX Speakeasy Conference Presentation, San Diego, March 31, 2012. Creating a winning User Experience Strategy. Strategic User Experience design process.
User Experience & Design…Designing for others…UEDPreeti Chopra
User-centered design (UCD) techniques,
Simplification of technology as per user’s needs,
User is right,
User testing,
Information architecture,
Interaction design,
ui,
ued
ux
Building the User Experience Community at SDLPhilipp Engel
This presentation describes how we built an in-house user experience community at SDL. We started small, with the literal UX team of one, but grew and expanded the team and the discipline over the last 6 years.
In this presentation, we summarize what worked for us and share experiences and best practices. Not only to inspire other user experience teams, but any discipline in a large scale software development organization that intends to grow from a handful of disconnected experts into a strong internal community.
Many UX designers have a blind spot when it comes to creating useful, usable content. If our goal is a great experience for users, then UX designers need to go beyond creating page templates and interaction models and focus on content strategy.
This workshop used the familiar UX design process to talk about how content strategy contributes to activities and deliverables.
What if you could go back in time, and join up with Alan Cooper, Jared Spool, Don Norman, Jakob Nielsen, and others to help forge the UX community into what it is today? What would it be like to be a founding member of the driving force behind virtually every (decent) product on Earth? Guess what, you kind of can!
Where the traditional role of UX has been to fight for the user by designing usable & functional software and websites, in the age of the IoT (Internet of Things) every experience of soft and hardware bleeds into the next. The wares we design (and unfortunately those we don't) are no longer isolated elements, but a network of experiences and combinations. Service Design is the present, and future of bringing all of these isolated elements together under one design umbrella. Service Design is the future of UX, and probably your next career move!
What's all the Fuss About UX Strategy? slideshareJanice James
Presented at UPADC March 6, 2014
Discusses my take on what UX Strategy is and how a UX strategy is important to the UX profession as a whole and to us as UX professionals.
The presentation unveil the concept of Design Thinking, its various stages, different tools and the scope of applying the concept of design thinking in tourism management
At the HealthTech Summit 2016 in Lausanne, I shared a framework for evaluating investments based on design criteria, applied to the opportunity, product, and company.
UX Strategy is a term that has been around for quite a while but is often not really well understood or implemented in business. Some companies have dedicated UX teams while others have a single UX champion who is struggling to make sense or identify what UX means to their organisation. How can organisations start thinking about how to bake UX into how they work? This tutorial at UXPA 2015 in San Diego, CA, took a pragmatic look at deconstructing what UX and UX strategy means to organisations, and looked at a framework to provide practical strategies to help connect UX Strategy to Business Strategy with the aim of truly embedding user insights and user centered design into the culture of their organisations.
A virtual guest lecture for a Digital Content Management class at the University of Hawaii at Manoa, introducing the students to UX in general, talking about my career/experience/projects, and suggesting tie-ins with library science and content.
Visual thinking for service design — CanUX November 2016Boon Yew Chew
The success of service design involves an organisation's ability to restructure itself towards the design and delivery of services in a meaningful, impactful way. Visual thinking provide a powerful means for diverse teams to work through complexity. This workshop introduces visual thinking as an approach to solve service design problems, involving methods like rapid visualisation, visual sensemaking, touchpoint sketching, rich pictures, and service posters.
UX STRAT Europe 2017: David Ruiz, "Developing a Multi-Channel Banking Experie...UX STRAT
UX STRAT Europe 2017 presentation by David Ruiz, Head of Design and CX, Orange Bank: "Developing a Multi-Channel Banking Experience for a Telecom Giant"
Creating great websites and applications is hard work. There are so many aspects to juggle; so much complexity to control. You have to understand the needs of your users, get buy-in from stakeholders, organize lots of content and create an intuitive interface. This is no small order.
Fortunately, nForm has created a simple resource to pass on a little of what we’ve learned about planning for great design. Our User Experience Cards feature tried-and-true methods for designing better interactive products of all kinds--from online stores to corporate intranets to mobile apps.
Learn about why these methods are needed, how they can help you achieve success, and how you can use the User Experience Cards to plan your own projects.
Designing Better Applications, Website and IntranetsDennis Breen
Creating great websites and applications is hard work. There are so many aspects to juggle; so much complexity to control. You have to understand the needs of your users, get buy-in from stakeholders, organize lots of content and create an intuitive interface. This is no small order.
Fortunately, nForm has created a simple resource to pass on a little of what we’ve learned about planning for great design. Our User Experience Cards feature tried-and-true methods for designing better interactive products of all kinds--from online stores to corporate intranets to mobile apps.
Learn about why these methods are needed, how they can help you achieve success, and how you can use the User Experience Cards to plan your own projects.
What are your users thinking? Rob Walters for The GSE UK Conference 2013SettUKInfo
A brief overview of the ways usability analysis aims to answer these and more questions, showing the range of understanding that can be gained, and included a practical demonstration of using eye tracking to understand what and how users REALLY think when using software and the web.
How to Measure the Value of UX Design in Enterprise IT Projects (Heike van Ge...IT Arena
Lviv IT Arena is a conference specially designed for programmers, designers, developers, top managers, inverstors, entrepreneur and startuppers. Annually it takes place on 2-4 of October in Lviv at the Arena Lviv stadium. In 2015 conference gathered more than 1400 participants and over 100 speakers from companies like Facebook. FitBit, Mail.ru, HP, Epson and IBM. More details about conference at itarene.lviv.ua.
This is the slidedeck I used for my talk about UX for the 2016 cohort of Venture for Canada at Queen's University, Kingston, ON. In it, I go over what I've learned about UX over the past 3 years, including a brief history of UX, a look at the design landscape today, and a glimpse into what we can expect in the future. I followed this talk up with a quick hands-on workshop on UX design.
If you feel like this is something your organization or team can benefit from, feel free to reach out to me to coordinate something!
Introductory Service Design workshop held at General Assembly, focused on customer experience. Workshop addresses service design mindset and well as a core toolkit: visioning, personas, customer journey mapping, service blueprinting, and prototyping.
Experience visions are an effective tool for defining the future direction of your site, getting stakeholder buy-in and keeping all team members on the same page. (Fred Randell's presentation from UX Australia 2009.)
Design Thinking Dallas by Chris BernardChris Bernard
These are the slides I gave for a keynote at a conference hosting by IMC2 for the Design Thinking Dallas Conference. Some of the content here is repetitive across other presentations I give.
Questions? Email me at chris.bernard@microsoft.com
SSBMInnovation Business Model Design Workshop-1Antony Upward
Presentation for first workshop (May 15, 2013) to design the business model for the crowd-funded collaborative project which will create the "book" / toolkit for Strongly Sustainable Business Model Innovation (http://www.SSMBG.com).
As usual, recommended downloading the presentation and viewing in slideshow mode with the speakers notes handy
A workshop hosted by the South African Journal of Science aimed at postgraduate students and early career researchers with little or no experience in writing and publishing journal articles.
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
Macroeconomics- Movie Location
This will be used as part of your Personal Professional Portfolio once graded.
Objective:
Prepare a presentation or a paper using research, basic comparative analysis, data organization and application of economic information. You will make an informed assessment of an economic climate outside of the United States to accomplish an entertainment industry objective.
A review of the growth of the Israel Genealogy Research Association Database Collection for the last 12 months. Our collection is now passed the 3 million mark and still growing. See which archives have contributed the most. See the different types of records we have, and which years have had records added. You can also see what we have for the future.
Executive Directors Chat Leveraging AI for Diversity, Equity, and InclusionTechSoup
Let’s explore the intersection of technology and equity in the final session of our DEI series. Discover how AI tools, like ChatGPT, can be used to support and enhance your nonprofit's DEI initiatives. Participants will gain insights into practical AI applications and get tips for leveraging technology to advance their DEI goals.
Normal Labour/ Stages of Labour/ Mechanism of LabourWasim Ak
Normal labor is also termed spontaneous labor, defined as the natural physiological process through which the fetus, placenta, and membranes are expelled from the uterus through the birth canal at term (37 to 42 weeks
How to Make a Field invisible in Odoo 17Celine George
It is possible to hide or invisible some fields in odoo. Commonly using “invisible” attribute in the field definition to invisible the fields. This slide will show how to make a field invisible in odoo 17.
2. 1
09/05
Introduction
- Ice Braking
- 수업 소개
2
09/12
방송영상환경(1)
방송 영상 환경에서의 사용자 중심의 새로운 서비스 및 인터랙션 방법 소개
3
09/19
방송영상환경(2) _ 추석
시청자에서 사용자로의 변화의 패러다임 (IPTV/SmartTV/NScreen)
4
09/26
서비스 디자인 방법론 소개
- 서비스 디자인 사례
- 방송과 TV에서의 서비스 디자인
5
10/02
사용자 관찰(1)
- Shadowing/Interview/Observation
- 무엇이 문제인가?
6
10/09
사용자 관찰(2) _ 한글날
- Contextual Inquiry
- The Five Why Technique
7
10/16
문제 정의(1)
- Affinity Diagram/Persona
- Background Research (Understanding Users)
8
10/23
중간고사
- Service Idea/Service Principle
9
10/30
아이디어 발산
- 다양한 아이디어 발상 방법 소개
- Brainstorming/Ideation
10
11/06
아이디어 수렴
- Idea Grouping
- Service Concept(Service Headline)
11
11/13
서비스 프로토타입(1)
- Service Scenario
- Service Prototyping (Role Playing)
12
11/20
서비스 프로토타입(2)
- Service Prototyping
13
11/27
서비스 프로토타입(3)
- Service Blueprint
14
12/04
최종 결과물 Wrap Up
- 최종 Design/Paper Refine
15
12/11
기말고사
- 최종 Presentation
by jylee 2013
3. by jylee 2013
Design Goal& Principle
해결을 위해 서비스 사용자들의 Unmet Needs와
Latent Needs는 무엇인가?
Define
| 배경 및 홖경조사
!
Big Idea
Discovery
Synthesis
| 사용자 조사 및 관찰
| 모델링, 아이디어
Implementation
| 프로토타이핑, 적용
Problem Define
Solution Suggestion
무엇이 문제이고 그것을 어떻게 해결할 것인가?
환경적 문제와 사용자들의 Needs와의
Gap을 줄일 수 있는 방안은 무엇이 있는가?
4. by jylee 2013
팽창 확산 擴散 Diffusion
대상의 명확화
서비스 원칙
SERVICE PRINCIPLE
PERSONA
대상의 문제점
CUSTOMER JOURNEY MAP
Define
| 배경 및 홖경조사
Discovery
Synthesis
| 사용자 조사 및 관찰
| 모델링, 아이디어
Affinity Diagram
수축 수렴 收斂 Convergence
!
Big Idea
Implementation
| 프로토타이핑, 적용
5. by jylee 2013
팽창 확산 擴散 Diffusion
Define
| 배경 및 홖경조사
Discovery
Synthesis
| 사용자 조사 및 관찰
| 모델링, 아이디어
!
Big Idea
Implementation
| 프로토타이핑, 적용
Ideas
수축 수렴 收斂 Convergence
7. by jylee 2013
customer experience
The sum of all experiences a consumer has with a supplier of
goods or services, over the duration of their relationship with
that supplier.
http://en.wikipedia.org/wiki/Customer_experience
8. by jylee 2013
customer lifecycle
PURCHASE
4
SELECT
3
RECOMMEND
8
OWN
BUY
Market & Sell
Support & Serve
1
5
2
RESEARCH
6
NEED RECEIVE
USE
7
MAINTAIN
9. by jylee 2013
Goals for CX Journey Mapping
Learn a hands-on approach to identify the “Four Eyes”:
Insights – clear understanding of customer needs
Impact – clear focus on the resulting business value
Issues/Opportunities – what’s getting in the way, or
could be improved, in order to meet customer needs
Innovate – design solutions that deliver both customer
and organizational value
10. by jylee 2013
cus·tom·er jour·ney map
…visually illustrates customers’ processes, ne
eds, & perceptions throughout their interact
ion and relationship with an organization
•
Understanding & diagnosing experiences
•
Designing experiences
•
Implementing (as blue prints)
•
Communicating (orient, train)
(redesign existing, create new)
http://icsa.on.ca/what-is-a-customer-journey-map-and-how-do-you-extract-value-from-it/
13. by jylee 2013
Brainstorm Needs
“Because they are
Why ? growing so quick and will
Why ?
leave me soon”
“Because I fear that I will
Why ?
lose them forever”
Why ?
“So I can capture and share
special moments”
Emotional Need
What motivates me
Getting to Emotional Needs
Why ?
Journey Need
Why ?
Moment (s) Need (s)
What task am I trying to
complete now
What am I trying to get done
overall
“I want to buy a digital
camera”
“I want to make the
right choice between
these two cameras”
(Select)
14. by jylee 2013
1. Brainstorm Moment and Emotional Needs
What: needs at the moment that matters and emotional relevance
Why: solving for emotional needs is powerful
15. by jylee 2013
2. Get Trends accelerators
Political
Economic
Social
Technology
Legal
Environmental
What: macro factors outside company’s control
Why: awareness of inhibiting/supporting factors
16. by jylee 2013
4. Define Roles and Processes
What: uncover the intended role & processes of the people & things
Why: describes current state of onstage & backstage roles & processes
17. by jylee 2013
5. Evaluate Needs
What: were the customer’s needs met at this moment?
Why: identifies needs worth fulfilling
18. by jylee 2013
6. Evaluate Roles and Processes
What: were roles / processes performed properly to meet Jen’s needs?
Why: identifies Issue or Opportunity areas worth solving
19. by jylee 2013
7. Customer Strategy Design Approach
IMPACT
ISSUES / OPPORTUNITIES
STRATEGIC
BUSINESS OBJECTIVES
CUSTOMER NEEDS
Emotional
Journey
Moment
Acquisition
Retention
Efficiency
INNOVATION
INSIGHTS
TRENDS & ACCELERATORS
Technology, Behavioral, Business Trends
20. by jylee 2013
7. Customer Strategy Design Approach
What: summarizes & frames the “Four
Eyes” of the issue or opportunity you’re
going to tackle
Why: organizes the exact details of the
issue or opportunity in an easy-topresent format
34. by jylee 2013
| Idea Generation
Group brainstorming sessions
Mind mapping, SWOT analysis, Six Thinking Hats
Generating Momentum or Reflection
Ice Brakers, Prompts to imagination
35. by jylee 2013
d.School Mindmap
By David Kelly
| Idea Generation
Mind Mapping
The mind map is a tool for the visual
elicitation of our thoughts and their
connections. The visualization begins with a
problem or an idea put in the centre of the
representation. Then signs, lines, words and
drawings are used in order to build a system
of thoughts around the starting point.
The hand and the mind work simultaneously.
(2006) Bill Moggridge, Designing Interactions, The MIT Press, Cambridge
36. by jylee 2013
| What if
Prompt exploration of even the most outlandish scenarios
Explore wide-ranging changes rather than specific service experience situations.
Challenging Questions.
Technological, Societal, Cultural level
Ex.
“What would happen to your service of the internet went mobile?”
37. by jylee 2013
| Context Panorama
Prompt exploration of even the most outlandish scenarios
Explore wide-ranging changes rather than specific service experience situations.
Challenging Questions.
Technological, Societal, Cultural level
Ex.
“What would happen to your service of the internet went mobile?”
38. by jylee 2013
| Context Panorama
The context panorama is a visualization of the
first service ideas that is produced in order to
feed the creative process and orient the
following design activities.
HOW
Each basic idea is visualized through a simple image (one
or more than one if necessary). The pictures are
presented together with some keywords that support the
desired understanding of the message.
39. by jylee 2013
| Poster
The service Poster is a
simulation of a future
promotional advertising of the
service.
Through the elaboration of the
Poster, the designers imagine how
the new offering could be launched
on the market and perceived by
the consumers. The Poster gives
the opportunity to understand the
link between the service idea and
the existing reality and, at the same
time, it could be an effective way of
visualizing the solution.
(2006) Bill Moggridge, Designing Interactions, The
MIT Press, Cambridge
40. by jylee 2013
| Tomorrow Headlines
The tomorrow headlines
are fictional articles published
on magazines or journals that
the designers imagine by
projecting themselves in the
future and trying to
understand what kind of
impact the service will have
on the society.
This brings the designers ask
themselves how the service will be
presented to the potential users
and what reactions it will cause.
This tool is also a way to visualize
the idea and make it more tangible,
more real and more univocally
perceived among the team and the
stakeholders.
41. by jylee 2013
| Design Scenario
(Group Sketching)
The group sketching is a quick, fast and
economic tool for developing and explaining
ideas simultaneously.
43. by jylee 2013
| Storyboards
(Group Sketching)
The storyboard is a tool derived from the
cinematographic tradition; it is the
representation of use cases through a series
of drawings or pictures, put together in a
narrative sequence.
The service storyboard shows the
manifestation of every touchpoints and the
relationships between them and the user in
the creation of the experience.
44. by jylee 2013
| Desktop Walkthrough
(Lego Serious Play)
Desktop walkthroughs are very simple exercises in
imagining a service experience using small, hand sized
toys. A typical desktop walkthrough involves a customer, a
member of staff, an environment and some paper touch
points. You literally walk through the service moment,
taking pictures and ideally with another person, imagining
what the various actors are doing, saying and feeling. It
can be useful to run the walk through using various
different personas and under different imagined situations.
It gives choreography of the service elements, and insight i
nto any impractical or illogical ideas and moments.
45. by jylee 2013
1. Poster/Tomorrow Headline(Draw/Print A2)
2. Storyboard ( Sketch Book )
3. Desktop Walkthrough준비