SlideShare a Scribd company logo
@cathycracks
Crafting
Experience
Strategy
UX Strategies Summit. 

San Francisco. Jun 12

!
Cathy Wang

@cathycracks
@cathycracks
@cathycracks
Cathy Wang
Dreamer of the future.
Nomadic Vancouverite found mostly in Europe.
Lover of whisky.
Director, User Experience at epam Empathy Lab
@cathycracks
The Traveling Salesman Problem
@cathycracks
ant colony optimisation algorithm
the solution
@cathycracks
@cathycracks
a complex problem in a
network of touchpoints
Disconnect in Experience
@cathycracks
org
users
Business goals
Corporate strategy
Infrastructure
capability & culture
Layers of services
delivered through
Internal product /
services
B2B services &
integration
Goals
Needs
Expectations
Emotions
@cathycracks
Designing interactions within a
network of systems to deliver
meaningful product / services.
Experience Strategy:
@cathycracks
the way we experience the world is changing
@cathycracks
how services/products reach us has changed
@cathycracks SPECIAL THANKS: Marei Wllersberger
NOW FUTURE
frame of mind
ABSTRACT
CONCRETE
What do we want
to do?
How do we get to
the future?
What can we do to
make it happen?
How does this
compare to now?
@cathycracks
NOW FUTURE
ABSTRACT
CONCRETE
frame of mind
PLANASPIREASPIRE PLAN
EXECUTEMEASURE
@cathycracks
Marketplace Business
Product/
Services
Customer Enablers
Experience Strategy Framework
ASPIRE
PLAN
EXECUTE
MEASURE
@cathycracks
Marketplace Business
Product/
Services
Customer Enablers
Narrow-Minded Approach
ASPIRE
PLAN
EXECUTE
MEASURE
Look at this app that can
do this and that
We should have an app
We have an app!
@cathycracks
Narrow-Minded Approach
Marketplace Business
Product/
Services
Customer Enablers
ASPIRE
PLAN
EXECUTE
MEASURE
The customers are
not using the app
Who will provide
content for the app
Our app does
not stand out
“Sorry you can’t
login with your
existing username”
@cathycracks
The interconnected system
Enablers
Customer Business
Product / Service
Marketplace
Experience Strategy
@cathycracks
ASPIRE
What do we want to do?
@cathycracks
Design Research
http://www.dubberly.com/articles/an-evolving-map-of-design-practice-and-design-research.html
Liz Sanders
@cathycracks
2. APPLY1. ANALYZE
TREND CANVAS
CONSUMER
Which (new) customer groups could you
Shifts: Long-term, widespread macro changes Triggers: Recent, short-term changes or technologies
Emerging Consumer
Expectations
TREND:
Basic Needs
Inspiration
Who
Look into the Future
@cathycracks
Building Market Context
Informational Commercial
Service Oriented
Product Oriented
UK telcom service provider service mapping
@cathycracks
Discover new opportunities
@cathycracks
PLAN
How do we get to the future?
@cathycracks
An organization’s ability to
learn, and translate that
learning into action
rapidly, is the ultimate
competitive advantage.
- Jack Welch
@cathycracks
Long-term
Digital Roadmap
Mid-term
Short-term
Low-hanging
fruit
Org capability Tech capability
- team of 7 in place
- innovation centre up and
running
- Content development
team established
~12 months
~6 months
~3 months
now
- outsource analytics data
- migration to new
platform completed
- CDN server up and
running
- VDN license in place
- migration from native
app to hybrid app
completed
tablet
mobile
web
others
KPI checkpoint KPI checkpoint
@cathycracks
EXECUTE
What can we do to make it
happen?
@cathycracks
Experience Design
• UI
• Product
• Print
• HTML/CSS
• Emotion
• Service
Tangible Intangible
informed by
marketplace business product / services customer enablers
@cathycracks
Precious Studio. Multiscreen patterns
http://previous.precious-forever.com/2011/05/26/patterns-for-multiscreen-strategies/
Ecosystem of multi-screens
Experience does not happen on just 1 screen. Designing the experience between the screens.
@cathycracks
Service Design
Designing the intangible to bring value.
@cathycracks
Emotion Journey
Phase of Journey Awareness Consideration Intent Decision Use
Emotional Experience
@cathycracks
MEASURE
How does this compare to now?
@cathycracks
Did we fulfill what we planned to do?
Qualitative v.s Quantitative KPIs
@cathycracks
Product
Iteration
New
Product
@cathycracks
Marketplace Business
Product/
Services
Customer Enablers
ASPIRE
PLAN
EXECUTE
MEASURE
Non-Linear Process
@cathycracks
Marketplace
mCommerce Market
Business
Revenue Stream
Partnership
Product / Service
New Service
Customer
Uninterrupted flow
Enabler
#shopthis
@cathycracks
Look at the bigger picture.
Step outside of the problem to solve a problem.
Systematic Thinking
Holistic Approach
Ongoing Iteration
Refine with findings to stay competitive.
@cathycracks
http://en.wikipedia.org/wiki/Travelling_salesman_problem
Further Readings
Traveling Salesman Problem
Emergence: The Connected Lives of Ants, Brains, Cities, and Software
http://www.amazon.com/Emergence-Connected-Brains-Cities-Software-ebook/dp/B008TRUBLY/
http://trendwatching.com/trends/consumertrendcanvas/
Consumer Trend Canvas
http://remote.bergcloud.com/developers
Berg Cloud Developer
http://newsroom.mastercard.com/press-releases/wired-1st-to-pilot-in-content-purchasing-via-mastercards-shopthis/
Wired + MasterCard’s ShopThis
London Underground Baby-on-board badge
http://www.tfl.gov.uk/transport-accessibility/pregnant-women-and-pushchairs
http://thenounproject.com/driskell
https://twitter.com/sandeepa
Credits

More Related Content

What's hot

Design thinking: A New Way of Managing Tourism
Design thinking: A New Way of Managing Tourism Design thinking: A New Way of Managing Tourism
Design thinking: A New Way of Managing Tourism
Prasanth Udayakumar
 
UX STRAT Europe 2017: David Ruiz, "Developing a Multi-Channel Banking Experie...
UX STRAT Europe 2017: David Ruiz, "Developing a Multi-Channel Banking Experie...UX STRAT Europe 2017: David Ruiz, "Developing a Multi-Channel Banking Experie...
UX STRAT Europe 2017: David Ruiz, "Developing a Multi-Channel Banking Experie...
UX STRAT
 
UX STRAT 2014: Jon Kolko, "Well Designed: Bringing Design Thinking to Product...
UX STRAT 2014: Jon Kolko, "Well Designed: Bringing Design Thinking to Product...UX STRAT 2014: Jon Kolko, "Well Designed: Bringing Design Thinking to Product...
UX STRAT 2014: Jon Kolko, "Well Designed: Bringing Design Thinking to Product...
UX STRAT
 
Innovation through Hackathons
Innovation through HackathonsInnovation through Hackathons
Innovation through Hackathons
DMI
 
Design due diligence
Design due diligenceDesign due diligence
Design due diligence
Thomas Sutton
 
UX STRAT Online 2021 Presentation by Angel Brown, Digitas Health
UX STRAT Online 2021 Presentation by Angel Brown, Digitas HealthUX STRAT Online 2021 Presentation by Angel Brown, Digitas Health
UX STRAT Online 2021 Presentation by Angel Brown, Digitas Health
UX STRAT
 
5 Brilliant Quotes on Agile UX
5 Brilliant Quotes on Agile UX5 Brilliant Quotes on Agile UX
5 Brilliant Quotes on Agile UX
Yuan Wang
 
Tenets of innovation
Tenets of innovationTenets of innovation
Tenets of innovation
Cloverleaf Innovation
 
UX STRAT Online 2021 Presentation by Jessa Parette, Capital One
UX STRAT Online 2021 Presentation by Jessa Parette, Capital OneUX STRAT Online 2021 Presentation by Jessa Parette, Capital One
UX STRAT Online 2021 Presentation by Jessa Parette, Capital One
UX STRAT
 
UX STRAT Online 2021 Presentation by Mike Kuniavsky, Accenture
UX STRAT Online 2021 Presentation by Mike Kuniavsky, AccentureUX STRAT Online 2021 Presentation by Mike Kuniavsky, Accenture
UX STRAT Online 2021 Presentation by Mike Kuniavsky, Accenture
UX STRAT
 
UX STRAT Online 2021 Presentation by Vikas Vaishnav Autodesk
UX STRAT Online 2021 Presentation by Vikas Vaishnav AutodeskUX STRAT Online 2021 Presentation by Vikas Vaishnav Autodesk
UX STRAT Online 2021 Presentation by Vikas Vaishnav Autodesk
UX STRAT
 
Demystifying User Experience - General Assembly
Demystifying User Experience - General AssemblyDemystifying User Experience - General Assembly
Demystifying User Experience - General Assembly
Mike Biggs GAICD
 
Strategic User Experience Management - Arnie Lund
Strategic User Experience Management - Arnie LundStrategic User Experience Management - Arnie Lund
Strategic User Experience Management - Arnie Lund
UXPA International
 
Design Thinking in Praxis - Future of Digital Festival- General Assembly with...
Design Thinking in Praxis - Future of Digital Festival- General Assembly with...Design Thinking in Praxis - Future of Digital Festival- General Assembly with...
Design Thinking in Praxis - Future of Digital Festival- General Assembly with...
Mike Biggs GAICD
 
UX STRAT Europe, Kees Moens, “Haarlem Oil: UX Strategy at ING”
UX STRAT Europe, Kees Moens, “Haarlem Oil: UX Strategy at ING”UX STRAT Europe, Kees Moens, “Haarlem Oil: UX Strategy at ING”
UX STRAT Europe, Kees Moens, “Haarlem Oil: UX Strategy at ING”
UX STRAT
 
From Strategy to User Experience: Meeting Design is Everything
From Strategy to User Experience: Meeting Design is EverythingFrom Strategy to User Experience: Meeting Design is Everything
From Strategy to User Experience: Meeting Design is Everything
Social Tables
 
Experience Design Presentation
Experience Design PresentationExperience Design Presentation
Experience Design Presentation
Shannon Barrow
 
UX STRAT USA 2021: Colette Kolenda, Spotify
UX STRAT USA 2021: Colette Kolenda, SpotifyUX STRAT USA 2021: Colette Kolenda, Spotify
UX STRAT USA 2021: Colette Kolenda, Spotify
UX STRAT
 
Visual management 101 with Adam Hope & Mike Biggs at IDF Sydney Meetup
Visual management 101 with Adam Hope & Mike Biggs at IDF Sydney MeetupVisual management 101 with Adam Hope & Mike Biggs at IDF Sydney Meetup
Visual management 101 with Adam Hope & Mike Biggs at IDF Sydney Meetup
Mike Biggs GAICD
 
What is Experience strategy?
What is Experience strategy? What is Experience strategy?
What is Experience strategy?
Andrew Gregoris
 

What's hot (20)

Design thinking: A New Way of Managing Tourism
Design thinking: A New Way of Managing Tourism Design thinking: A New Way of Managing Tourism
Design thinking: A New Way of Managing Tourism
 
UX STRAT Europe 2017: David Ruiz, "Developing a Multi-Channel Banking Experie...
UX STRAT Europe 2017: David Ruiz, "Developing a Multi-Channel Banking Experie...UX STRAT Europe 2017: David Ruiz, "Developing a Multi-Channel Banking Experie...
UX STRAT Europe 2017: David Ruiz, "Developing a Multi-Channel Banking Experie...
 
UX STRAT 2014: Jon Kolko, "Well Designed: Bringing Design Thinking to Product...
UX STRAT 2014: Jon Kolko, "Well Designed: Bringing Design Thinking to Product...UX STRAT 2014: Jon Kolko, "Well Designed: Bringing Design Thinking to Product...
UX STRAT 2014: Jon Kolko, "Well Designed: Bringing Design Thinking to Product...
 
Innovation through Hackathons
Innovation through HackathonsInnovation through Hackathons
Innovation through Hackathons
 
Design due diligence
Design due diligenceDesign due diligence
Design due diligence
 
UX STRAT Online 2021 Presentation by Angel Brown, Digitas Health
UX STRAT Online 2021 Presentation by Angel Brown, Digitas HealthUX STRAT Online 2021 Presentation by Angel Brown, Digitas Health
UX STRAT Online 2021 Presentation by Angel Brown, Digitas Health
 
5 Brilliant Quotes on Agile UX
5 Brilliant Quotes on Agile UX5 Brilliant Quotes on Agile UX
5 Brilliant Quotes on Agile UX
 
Tenets of innovation
Tenets of innovationTenets of innovation
Tenets of innovation
 
UX STRAT Online 2021 Presentation by Jessa Parette, Capital One
UX STRAT Online 2021 Presentation by Jessa Parette, Capital OneUX STRAT Online 2021 Presentation by Jessa Parette, Capital One
UX STRAT Online 2021 Presentation by Jessa Parette, Capital One
 
UX STRAT Online 2021 Presentation by Mike Kuniavsky, Accenture
UX STRAT Online 2021 Presentation by Mike Kuniavsky, AccentureUX STRAT Online 2021 Presentation by Mike Kuniavsky, Accenture
UX STRAT Online 2021 Presentation by Mike Kuniavsky, Accenture
 
UX STRAT Online 2021 Presentation by Vikas Vaishnav Autodesk
UX STRAT Online 2021 Presentation by Vikas Vaishnav AutodeskUX STRAT Online 2021 Presentation by Vikas Vaishnav Autodesk
UX STRAT Online 2021 Presentation by Vikas Vaishnav Autodesk
 
Demystifying User Experience - General Assembly
Demystifying User Experience - General AssemblyDemystifying User Experience - General Assembly
Demystifying User Experience - General Assembly
 
Strategic User Experience Management - Arnie Lund
Strategic User Experience Management - Arnie LundStrategic User Experience Management - Arnie Lund
Strategic User Experience Management - Arnie Lund
 
Design Thinking in Praxis - Future of Digital Festival- General Assembly with...
Design Thinking in Praxis - Future of Digital Festival- General Assembly with...Design Thinking in Praxis - Future of Digital Festival- General Assembly with...
Design Thinking in Praxis - Future of Digital Festival- General Assembly with...
 
UX STRAT Europe, Kees Moens, “Haarlem Oil: UX Strategy at ING”
UX STRAT Europe, Kees Moens, “Haarlem Oil: UX Strategy at ING”UX STRAT Europe, Kees Moens, “Haarlem Oil: UX Strategy at ING”
UX STRAT Europe, Kees Moens, “Haarlem Oil: UX Strategy at ING”
 
From Strategy to User Experience: Meeting Design is Everything
From Strategy to User Experience: Meeting Design is EverythingFrom Strategy to User Experience: Meeting Design is Everything
From Strategy to User Experience: Meeting Design is Everything
 
Experience Design Presentation
Experience Design PresentationExperience Design Presentation
Experience Design Presentation
 
UX STRAT USA 2021: Colette Kolenda, Spotify
UX STRAT USA 2021: Colette Kolenda, SpotifyUX STRAT USA 2021: Colette Kolenda, Spotify
UX STRAT USA 2021: Colette Kolenda, Spotify
 
Visual management 101 with Adam Hope & Mike Biggs at IDF Sydney Meetup
Visual management 101 with Adam Hope & Mike Biggs at IDF Sydney MeetupVisual management 101 with Adam Hope & Mike Biggs at IDF Sydney Meetup
Visual management 101 with Adam Hope & Mike Biggs at IDF Sydney Meetup
 
What is Experience strategy?
What is Experience strategy? What is Experience strategy?
What is Experience strategy?
 

Viewers also liked

The designer's view to anti-sexism
The designer's view to anti-sexismThe designer's view to anti-sexism
The designer's view to anti-sexism
Cathy Wang
 
Building User Experience - Guest lecture at Tallinn Technical University
Building User Experience - Guest lecture at Tallinn Technical UniversityBuilding User Experience - Guest lecture at Tallinn Technical University
Building User Experience - Guest lecture at Tallinn Technical University
Cathy Wang
 
Curso de piano para principiantes y adultos por james bastien
Curso de piano para principiantes y adultos por james bastienCurso de piano para principiantes y adultos por james bastien
Curso de piano para principiantes y adultos por james bastien
Telefónica Movistar Chile
 
Key User Lifecycle Metrics for Growth & Engagement
Key User Lifecycle Metrics for Growth & EngagementKey User Lifecycle Metrics for Growth & Engagement
Key User Lifecycle Metrics for Growth & Engagement
Ravi Vyas
 
SME Masterclass: 5 Steps to Making Remote Working a Reality in Your Business
SME Masterclass: 5 Steps to Making Remote Working a Reality in Your BusinessSME Masterclass: 5 Steps to Making Remote Working a Reality in Your Business
SME Masterclass: 5 Steps to Making Remote Working a Reality in Your Business
Daisy Group
 
Cosnumer trend canvas prezentation
Cosnumer trend canvas prezentationCosnumer trend canvas prezentation
Cosnumer trend canvas prezentation
Robert Kostka-Zawadzki
 
Aco 03-04-2013
Aco 03-04-2013Aco 03-04-2013
Aco 03-04-2013
Ahmad Khan
 
Training Needs Assessment Nordic 2009
Training Needs Assessment Nordic 2009Training Needs Assessment Nordic 2009
Training Needs Assessment Nordic 2009
arnyattentus
 
Sales on mobile
Sales on mobileSales on mobile
Sales on mobile
SalesUp
 
Experience Strategy
Experience StrategyExperience Strategy
Experience Strategy
Gretchen Thomas
 
Huawei Durban Day In Pictures
Huawei Durban Day In PicturesHuawei Durban Day In Pictures
Huawei Durban Day In Pictures
Fred Felton
 
Show ant-colony-optimization-for-solving-the-traveling-salesman-problem
Show ant-colony-optimization-for-solving-the-traveling-salesman-problemShow ant-colony-optimization-for-solving-the-traveling-salesman-problem
Show ant-colony-optimization-for-solving-the-traveling-salesman-problem
jayatra
 
Huawei Innovative ICT Solutions, CeBIT
Huawei Innovative ICT Solutions, CeBITHuawei Innovative ICT Solutions, CeBIT
Huawei Innovative ICT Solutions, CeBIT
Huawei Enterprise
 
An Executive Insider's Guide to Enterprise Agile Transformation
An Executive Insider's Guide to Enterprise Agile TransformationAn Executive Insider's Guide to Enterprise Agile Transformation
An Executive Insider's Guide to Enterprise Agile Transformation
Scott Richardson
 
Enterprise Agile Transformation Case Study
Enterprise Agile Transformation Case StudyEnterprise Agile Transformation Case Study
Enterprise Agile Transformation Case Study
systred
 
UX Work Shop
UX Work ShopUX Work Shop
UX Work Shop
Jessi Baker
 
User-Centered Design at The Economist
User-Centered Design at The EconomistUser-Centered Design at The Economist
User-Centered Design at The Economist
Danny Setiawan
 

Viewers also liked (17)

The designer's view to anti-sexism
The designer's view to anti-sexismThe designer's view to anti-sexism
The designer's view to anti-sexism
 
Building User Experience - Guest lecture at Tallinn Technical University
Building User Experience - Guest lecture at Tallinn Technical UniversityBuilding User Experience - Guest lecture at Tallinn Technical University
Building User Experience - Guest lecture at Tallinn Technical University
 
Curso de piano para principiantes y adultos por james bastien
Curso de piano para principiantes y adultos por james bastienCurso de piano para principiantes y adultos por james bastien
Curso de piano para principiantes y adultos por james bastien
 
Key User Lifecycle Metrics for Growth & Engagement
Key User Lifecycle Metrics for Growth & EngagementKey User Lifecycle Metrics for Growth & Engagement
Key User Lifecycle Metrics for Growth & Engagement
 
SME Masterclass: 5 Steps to Making Remote Working a Reality in Your Business
SME Masterclass: 5 Steps to Making Remote Working a Reality in Your BusinessSME Masterclass: 5 Steps to Making Remote Working a Reality in Your Business
SME Masterclass: 5 Steps to Making Remote Working a Reality in Your Business
 
Cosnumer trend canvas prezentation
Cosnumer trend canvas prezentationCosnumer trend canvas prezentation
Cosnumer trend canvas prezentation
 
Aco 03-04-2013
Aco 03-04-2013Aco 03-04-2013
Aco 03-04-2013
 
Training Needs Assessment Nordic 2009
Training Needs Assessment Nordic 2009Training Needs Assessment Nordic 2009
Training Needs Assessment Nordic 2009
 
Sales on mobile
Sales on mobileSales on mobile
Sales on mobile
 
Experience Strategy
Experience StrategyExperience Strategy
Experience Strategy
 
Huawei Durban Day In Pictures
Huawei Durban Day In PicturesHuawei Durban Day In Pictures
Huawei Durban Day In Pictures
 
Show ant-colony-optimization-for-solving-the-traveling-salesman-problem
Show ant-colony-optimization-for-solving-the-traveling-salesman-problemShow ant-colony-optimization-for-solving-the-traveling-salesman-problem
Show ant-colony-optimization-for-solving-the-traveling-salesman-problem
 
Huawei Innovative ICT Solutions, CeBIT
Huawei Innovative ICT Solutions, CeBITHuawei Innovative ICT Solutions, CeBIT
Huawei Innovative ICT Solutions, CeBIT
 
An Executive Insider's Guide to Enterprise Agile Transformation
An Executive Insider's Guide to Enterprise Agile TransformationAn Executive Insider's Guide to Enterprise Agile Transformation
An Executive Insider's Guide to Enterprise Agile Transformation
 
Enterprise Agile Transformation Case Study
Enterprise Agile Transformation Case StudyEnterprise Agile Transformation Case Study
Enterprise Agile Transformation Case Study
 
UX Work Shop
UX Work ShopUX Work Shop
UX Work Shop
 
User-Centered Design at The Economist
User-Centered Design at The EconomistUser-Centered Design at The Economist
User-Centered Design at The Economist
 

Similar to Crafting Experience Strategy

Greetings david cutler inform and connect
Greetings   david cutler inform and connectGreetings   david cutler inform and connect
Greetings david cutler inform and connect
Sales Strategy and Innovation Delivery
 
Greetings david cutler inform and connect
Greetings   david cutler inform and connectGreetings   david cutler inform and connect
Greetings david cutler inform and connect
Sales Strategy and Innovation Delivery
 
Greetings david cutler inform and connect
Greetings   david cutler inform and connectGreetings   david cutler inform and connect
Greetings david cutler inform and connect
Sales Strategy and Innovation Delivery
 
UX STRAT 2018 | Flying Blind On a Rocket Cycle: Pioneering Experience Centere...
UX STRAT 2018 | Flying Blind On a Rocket Cycle: Pioneering Experience Centere...UX STRAT 2018 | Flying Blind On a Rocket Cycle: Pioneering Experience Centere...
UX STRAT 2018 | Flying Blind On a Rocket Cycle: Pioneering Experience Centere...
Joe Lamantia
 
UX STRAT USA Presentation: Joe Lamantia, Bottomline Technologies
UX STRAT USA Presentation: Joe Lamantia, Bottomline TechnologiesUX STRAT USA Presentation: Joe Lamantia, Bottomline Technologies
UX STRAT USA Presentation: Joe Lamantia, Bottomline Technologies
UX STRAT
 
01 - DevOpsGuys - Atmosphere May 2015 widescreen
01 - DevOpsGuys - Atmosphere May 2015 widescreen01 - DevOpsGuys - Atmosphere May 2015 widescreen
01 - DevOpsGuys - Atmosphere May 2015 widescreen
Stephen Thair
 
Creating Digital Experiences that turn Fans into Fanatics
Creating Digital Experiences that turn Fans into FanaticsCreating Digital Experiences that turn Fans into Fanatics
Creating Digital Experiences that turn Fans into Fanatics
Acquia
 
Product + UX: How to combine strengths to make something truly great!
Product + UX: How to combine strengths to make something truly great!Product + UX: How to combine strengths to make something truly great!
Product + UX: How to combine strengths to make something truly great!
Jeremy Johnson
 
Surviving Your Tech Stack
Surviving Your Tech StackSurviving Your Tech Stack
Surviving Your Tech Stack
FITC
 
The Path to Open Banking
The Path to Open BankingThe Path to Open Banking
The Path to Open Banking
MuleSoft
 
Atmosphere Conference 2015: DevOps and the Need for Speed
Atmosphere Conference 2015: DevOps and the Need for SpeedAtmosphere Conference 2015: DevOps and the Need for Speed
Atmosphere Conference 2015: DevOps and the Need for Speed
PROIDEA
 
How to Manage and Maximize Content Creation on a Large Scale
How to Manage and Maximize Content Creation on a Large ScaleHow to Manage and Maximize Content Creation on a Large Scale
How to Manage and Maximize Content Creation on a Large Scale
Search Engine Journal
 
David cutler projects and activities
David cutler projects and activitiesDavid cutler projects and activities
David cutler projects and activities
Sales Strategy and Innovation Delivery
 
Vibes Company Profile
Vibes Company Profile Vibes Company Profile
Vibes Company Profile
Vibes Communications Pvt. Ltd.
 
Preparing your Department to consume public cloud
Preparing your Department to consume public cloudPreparing your Department to consume public cloud
Preparing your Department to consume public cloud
Paul J Harding
 
Iris and david cutler update
Iris and david cutler updateIris and david cutler update
Iris and david cutler update
Sales Strategy and Innovation Delivery
 
Supercharge Your Project Management Skills with CHATGPT practical - UK.pdf
Supercharge Your Project Management Skills with CHATGPT practical - UK.pdfSupercharge Your Project Management Skills with CHATGPT practical - UK.pdf
Supercharge Your Project Management Skills with CHATGPT practical - UK.pdf
PMIUKChapter
 
Open / Drupal Camp Presentation: Brent Bice
Open / Drupal Camp Presentation: Brent BiceOpen / Drupal Camp Presentation: Brent Bice
Open / Drupal Camp Presentation: Brent Bice
LevelTen Interactive
 
Prototyping Design Pack
Prototyping Design PackPrototyping Design Pack
Prototyping Design Pack
uscreates
 
Delight 2013 | Digital Experience Workshop
Delight 2013 | Digital Experience WorkshopDelight 2013 | Digital Experience Workshop
Delight 2013 | Digital Experience Workshop
Delight Summit
 

Similar to Crafting Experience Strategy (20)

Greetings david cutler inform and connect
Greetings   david cutler inform and connectGreetings   david cutler inform and connect
Greetings david cutler inform and connect
 
Greetings david cutler inform and connect
Greetings   david cutler inform and connectGreetings   david cutler inform and connect
Greetings david cutler inform and connect
 
Greetings david cutler inform and connect
Greetings   david cutler inform and connectGreetings   david cutler inform and connect
Greetings david cutler inform and connect
 
UX STRAT 2018 | Flying Blind On a Rocket Cycle: Pioneering Experience Centere...
UX STRAT 2018 | Flying Blind On a Rocket Cycle: Pioneering Experience Centere...UX STRAT 2018 | Flying Blind On a Rocket Cycle: Pioneering Experience Centere...
UX STRAT 2018 | Flying Blind On a Rocket Cycle: Pioneering Experience Centere...
 
UX STRAT USA Presentation: Joe Lamantia, Bottomline Technologies
UX STRAT USA Presentation: Joe Lamantia, Bottomline TechnologiesUX STRAT USA Presentation: Joe Lamantia, Bottomline Technologies
UX STRAT USA Presentation: Joe Lamantia, Bottomline Technologies
 
01 - DevOpsGuys - Atmosphere May 2015 widescreen
01 - DevOpsGuys - Atmosphere May 2015 widescreen01 - DevOpsGuys - Atmosphere May 2015 widescreen
01 - DevOpsGuys - Atmosphere May 2015 widescreen
 
Creating Digital Experiences that turn Fans into Fanatics
Creating Digital Experiences that turn Fans into FanaticsCreating Digital Experiences that turn Fans into Fanatics
Creating Digital Experiences that turn Fans into Fanatics
 
Product + UX: How to combine strengths to make something truly great!
Product + UX: How to combine strengths to make something truly great!Product + UX: How to combine strengths to make something truly great!
Product + UX: How to combine strengths to make something truly great!
 
Surviving Your Tech Stack
Surviving Your Tech StackSurviving Your Tech Stack
Surviving Your Tech Stack
 
The Path to Open Banking
The Path to Open BankingThe Path to Open Banking
The Path to Open Banking
 
Atmosphere Conference 2015: DevOps and the Need for Speed
Atmosphere Conference 2015: DevOps and the Need for SpeedAtmosphere Conference 2015: DevOps and the Need for Speed
Atmosphere Conference 2015: DevOps and the Need for Speed
 
How to Manage and Maximize Content Creation on a Large Scale
How to Manage and Maximize Content Creation on a Large ScaleHow to Manage and Maximize Content Creation on a Large Scale
How to Manage and Maximize Content Creation on a Large Scale
 
David cutler projects and activities
David cutler projects and activitiesDavid cutler projects and activities
David cutler projects and activities
 
Vibes Company Profile
Vibes Company Profile Vibes Company Profile
Vibes Company Profile
 
Preparing your Department to consume public cloud
Preparing your Department to consume public cloudPreparing your Department to consume public cloud
Preparing your Department to consume public cloud
 
Iris and david cutler update
Iris and david cutler updateIris and david cutler update
Iris and david cutler update
 
Supercharge Your Project Management Skills with CHATGPT practical - UK.pdf
Supercharge Your Project Management Skills with CHATGPT practical - UK.pdfSupercharge Your Project Management Skills with CHATGPT practical - UK.pdf
Supercharge Your Project Management Skills with CHATGPT practical - UK.pdf
 
Open / Drupal Camp Presentation: Brent Bice
Open / Drupal Camp Presentation: Brent BiceOpen / Drupal Camp Presentation: Brent Bice
Open / Drupal Camp Presentation: Brent Bice
 
Prototyping Design Pack
Prototyping Design PackPrototyping Design Pack
Prototyping Design Pack
 
Delight 2013 | Digital Experience Workshop
Delight 2013 | Digital Experience WorkshopDelight 2013 | Digital Experience Workshop
Delight 2013 | Digital Experience Workshop
 

Recently uploaded

Indore Girls Call Indore 0X0000000X Payment On Delevery Cash Hot Premium Genu...
Indore Girls Call Indore 0X0000000X Payment On Delevery Cash Hot Premium Genu...Indore Girls Call Indore 0X0000000X Payment On Delevery Cash Hot Premium Genu...
Indore Girls Call Indore 0X0000000X Payment On Delevery Cash Hot Premium Genu...
sonalibook860
 
HongHao Furniture Catalogue EN 202407 - Store Fit-out.pdf
HongHao Furniture Catalogue EN 202407 - Store Fit-out.pdfHongHao Furniture Catalogue EN 202407 - Store Fit-out.pdf
HongHao Furniture Catalogue EN 202407 - Store Fit-out.pdf
Hong Hao Furniture Ltd.
 
20221013093917796jhhhjjjhbvhfgfgfgfg58.pdf
20221013093917796jhhhjjjhbvhfgfgfgfg58.pdf20221013093917796jhhhjjjhbvhfgfgfgfg58.pdf
20221013093917796jhhhjjjhbvhfgfgfgfg58.pdf
MojtabaMeghdari
 
Indore Girls Call 000XX00000 Provide Best And Top Girl Service And No1 in City
Indore Girls Call 000XX00000 Provide Best And Top Girl Service And No1 in CityIndore Girls Call 000XX00000 Provide Best And Top Girl Service And No1 in City
Indore Girls Call 000XX00000 Provide Best And Top Girl Service And No1 in City
sonalibook860
 
Topup Girls Call Indore 000XX00000 Provide Best And Top Girl Service And No1 ...
Topup Girls Call Indore 000XX00000 Provide Best And Top Girl Service And No1 ...Topup Girls Call Indore 000XX00000 Provide Best And Top Girl Service And No1 ...
Topup Girls Call Indore 000XX00000 Provide Best And Top Girl Service And No1 ...
monikaservice00
 
Female Girls Call Delhi 🎈🔥9711199171 🔥💋🎈 Provide Best And Top Girl Service An...
Female Girls Call Delhi 🎈🔥9711199171 🔥💋🎈 Provide Best And Top Girl Service An...Female Girls Call Delhi 🎈🔥9711199171 🔥💋🎈 Provide Best And Top Girl Service An...
Female Girls Call Delhi 🎈🔥9711199171 🔥💋🎈 Provide Best And Top Girl Service An...
tanupasswan6
 
Busty Girls Call Noida 🎈🔥9873940964 🔥💋🎈 Provide Best And Top Girl Service And...
Busty Girls Call Noida 🎈🔥9873940964 🔥💋🎈 Provide Best And Top Girl Service And...Busty Girls Call Noida 🎈🔥9873940964 🔥💋🎈 Provide Best And Top Girl Service And...
Busty Girls Call Noida 🎈🔥9873940964 🔥💋🎈 Provide Best And Top Girl Service And...
sheetal singh$A17
 
Girls Call Pune 000XX00000 Provide Best And Top Girl Service And No1 in City
Girls Call Pune 000XX00000 Provide Best And Top Girl Service And No1 in CityGirls Call Pune 000XX00000 Provide Best And Top Girl Service And No1 in City
Girls Call Pune 000XX00000 Provide Best And Top Girl Service And No1 in City
rawankhanlove256
 
Artificial Intelligence (AI) is revolutionizing the field of architecture
Artificial Intelligence (AI) is revolutionizing the field of architectureArtificial Intelligence (AI) is revolutionizing the field of architecture
Artificial Intelligence (AI) is revolutionizing the field of architecture
Mostafa Abd Elrahman
 
Russian Girls Call Delhi 🛵🚡9711199171 💃 Choose Best And Top Girl Service And ...
Russian Girls Call Delhi 🛵🚡9711199171 💃 Choose Best And Top Girl Service And ...Russian Girls Call Delhi 🛵🚡9711199171 💃 Choose Best And Top Girl Service And ...
Russian Girls Call Delhi 🛵🚡9711199171 💃 Choose Best And Top Girl Service And ...
kimmi singla$A17
 
Girls Call Indore ❤ 9800★00002 ❤ VIP Neha Singla Top Model Safe
Girls Call Indore ❤ 9800★00002 ❤ VIP Neha Singla Top Model SafeGirls Call Indore ❤ 9800★00002 ❤ VIP Neha Singla Top Model Safe
Girls Call Indore ❤ 9800★00002 ❤ VIP Neha Singla Top Model Safe
bookkdreambebe
 
Girls Call Pune 000XX00000 Provide Best And Top Girl Service And No1 in City
Girls Call Pune 000XX00000 Provide Best And Top Girl Service And No1 in CityGirls Call Pune 000XX00000 Provide Best And Top Girl Service And No1 in City
Girls Call Pune 000XX00000 Provide Best And Top Girl Service And No1 in City
sexytaniya455
 
Product And Design Portfolio - Hemant Nagwekar 2024
Product And Design Portfolio - Hemant Nagwekar 2024Product And Design Portfolio - Hemant Nagwekar 2024
Product And Design Portfolio - Hemant Nagwekar 2024
Hemant Nagwekar
 
The Death of Slim Shady HatThe Death of Slim Shady Hat
The Death of Slim Shady HatThe Death of Slim Shady HatThe Death of Slim Shady HatThe Death of Slim Shady Hat
The Death of Slim Shady HatThe Death of Slim Shady Hat
TeeFusion
 
Indore Girls Call 000XX00000 Provide Best And Top Girl Service And No1 in City
Indore Girls Call 000XX00000 Provide Best And Top Girl Service And No1 in CityIndore Girls Call 000XX00000 Provide Best And Top Girl Service And No1 in City
Indore Girls Call 000XX00000 Provide Best And Top Girl Service And No1 in City
bookneha89
 
Girls call Service Indore 000XX00000 Provide Best And Top Girl Service And No...
Girls call Service Indore 000XX00000 Provide Best And Top Girl Service And No...Girls call Service Indore 000XX00000 Provide Best And Top Girl Service And No...
Girls call Service Indore 000XX00000 Provide Best And Top Girl Service And No...
sonalibook860
 
Vista Fashions Outdoor Awnings Brochure.
Vista Fashions Outdoor Awnings Brochure.Vista Fashions Outdoor Awnings Brochure.
Vista Fashions Outdoor Awnings Brochure.
Vista Fashions
 
High Profile Girls Call Navi Mumbai 🎈🔥9920725232 🔥💋🎈 Provide Best And Top Gir...
High Profile Girls Call Navi Mumbai 🎈🔥9920725232 🔥💋🎈 Provide Best And Top Gir...High Profile Girls Call Navi Mumbai 🎈🔥9920725232 🔥💋🎈 Provide Best And Top Gir...
High Profile Girls Call Navi Mumbai 🎈🔥9920725232 🔥💋🎈 Provide Best And Top Gir...
revolutionary575
 
Private Girls Call Mumbai 9920725232 Unlimited Short Providing Girls Service ...
Private Girls Call Mumbai 9920725232 Unlimited Short Providing Girls Service ...Private Girls Call Mumbai 9920725232 Unlimited Short Providing Girls Service ...
Private Girls Call Mumbai 9920725232 Unlimited Short Providing Girls Service ...
45unexpected
 
Building Accessibility into your Design Systems
Building Accessibility into your Design SystemsBuilding Accessibility into your Design Systems
Building Accessibility into your Design Systems
Resolute
 

Recently uploaded (20)

Indore Girls Call Indore 0X0000000X Payment On Delevery Cash Hot Premium Genu...
Indore Girls Call Indore 0X0000000X Payment On Delevery Cash Hot Premium Genu...Indore Girls Call Indore 0X0000000X Payment On Delevery Cash Hot Premium Genu...
Indore Girls Call Indore 0X0000000X Payment On Delevery Cash Hot Premium Genu...
 
HongHao Furniture Catalogue EN 202407 - Store Fit-out.pdf
HongHao Furniture Catalogue EN 202407 - Store Fit-out.pdfHongHao Furniture Catalogue EN 202407 - Store Fit-out.pdf
HongHao Furniture Catalogue EN 202407 - Store Fit-out.pdf
 
20221013093917796jhhhjjjhbvhfgfgfgfg58.pdf
20221013093917796jhhhjjjhbvhfgfgfgfg58.pdf20221013093917796jhhhjjjhbvhfgfgfgfg58.pdf
20221013093917796jhhhjjjhbvhfgfgfgfg58.pdf
 
Indore Girls Call 000XX00000 Provide Best And Top Girl Service And No1 in City
Indore Girls Call 000XX00000 Provide Best And Top Girl Service And No1 in CityIndore Girls Call 000XX00000 Provide Best And Top Girl Service And No1 in City
Indore Girls Call 000XX00000 Provide Best And Top Girl Service And No1 in City
 
Topup Girls Call Indore 000XX00000 Provide Best And Top Girl Service And No1 ...
Topup Girls Call Indore 000XX00000 Provide Best And Top Girl Service And No1 ...Topup Girls Call Indore 000XX00000 Provide Best And Top Girl Service And No1 ...
Topup Girls Call Indore 000XX00000 Provide Best And Top Girl Service And No1 ...
 
Female Girls Call Delhi 🎈🔥9711199171 🔥💋🎈 Provide Best And Top Girl Service An...
Female Girls Call Delhi 🎈🔥9711199171 🔥💋🎈 Provide Best And Top Girl Service An...Female Girls Call Delhi 🎈🔥9711199171 🔥💋🎈 Provide Best And Top Girl Service An...
Female Girls Call Delhi 🎈🔥9711199171 🔥💋🎈 Provide Best And Top Girl Service An...
 
Busty Girls Call Noida 🎈🔥9873940964 🔥💋🎈 Provide Best And Top Girl Service And...
Busty Girls Call Noida 🎈🔥9873940964 🔥💋🎈 Provide Best And Top Girl Service And...Busty Girls Call Noida 🎈🔥9873940964 🔥💋🎈 Provide Best And Top Girl Service And...
Busty Girls Call Noida 🎈🔥9873940964 🔥💋🎈 Provide Best And Top Girl Service And...
 
Girls Call Pune 000XX00000 Provide Best And Top Girl Service And No1 in City
Girls Call Pune 000XX00000 Provide Best And Top Girl Service And No1 in CityGirls Call Pune 000XX00000 Provide Best And Top Girl Service And No1 in City
Girls Call Pune 000XX00000 Provide Best And Top Girl Service And No1 in City
 
Artificial Intelligence (AI) is revolutionizing the field of architecture
Artificial Intelligence (AI) is revolutionizing the field of architectureArtificial Intelligence (AI) is revolutionizing the field of architecture
Artificial Intelligence (AI) is revolutionizing the field of architecture
 
Russian Girls Call Delhi 🛵🚡9711199171 💃 Choose Best And Top Girl Service And ...
Russian Girls Call Delhi 🛵🚡9711199171 💃 Choose Best And Top Girl Service And ...Russian Girls Call Delhi 🛵🚡9711199171 💃 Choose Best And Top Girl Service And ...
Russian Girls Call Delhi 🛵🚡9711199171 💃 Choose Best And Top Girl Service And ...
 
Girls Call Indore ❤ 9800★00002 ❤ VIP Neha Singla Top Model Safe
Girls Call Indore ❤ 9800★00002 ❤ VIP Neha Singla Top Model SafeGirls Call Indore ❤ 9800★00002 ❤ VIP Neha Singla Top Model Safe
Girls Call Indore ❤ 9800★00002 ❤ VIP Neha Singla Top Model Safe
 
Girls Call Pune 000XX00000 Provide Best And Top Girl Service And No1 in City
Girls Call Pune 000XX00000 Provide Best And Top Girl Service And No1 in CityGirls Call Pune 000XX00000 Provide Best And Top Girl Service And No1 in City
Girls Call Pune 000XX00000 Provide Best And Top Girl Service And No1 in City
 
Product And Design Portfolio - Hemant Nagwekar 2024
Product And Design Portfolio - Hemant Nagwekar 2024Product And Design Portfolio - Hemant Nagwekar 2024
Product And Design Portfolio - Hemant Nagwekar 2024
 
The Death of Slim Shady HatThe Death of Slim Shady Hat
The Death of Slim Shady HatThe Death of Slim Shady HatThe Death of Slim Shady HatThe Death of Slim Shady Hat
The Death of Slim Shady HatThe Death of Slim Shady Hat
 
Indore Girls Call 000XX00000 Provide Best And Top Girl Service And No1 in City
Indore Girls Call 000XX00000 Provide Best And Top Girl Service And No1 in CityIndore Girls Call 000XX00000 Provide Best And Top Girl Service And No1 in City
Indore Girls Call 000XX00000 Provide Best And Top Girl Service And No1 in City
 
Girls call Service Indore 000XX00000 Provide Best And Top Girl Service And No...
Girls call Service Indore 000XX00000 Provide Best And Top Girl Service And No...Girls call Service Indore 000XX00000 Provide Best And Top Girl Service And No...
Girls call Service Indore 000XX00000 Provide Best And Top Girl Service And No...
 
Vista Fashions Outdoor Awnings Brochure.
Vista Fashions Outdoor Awnings Brochure.Vista Fashions Outdoor Awnings Brochure.
Vista Fashions Outdoor Awnings Brochure.
 
High Profile Girls Call Navi Mumbai 🎈🔥9920725232 🔥💋🎈 Provide Best And Top Gir...
High Profile Girls Call Navi Mumbai 🎈🔥9920725232 🔥💋🎈 Provide Best And Top Gir...High Profile Girls Call Navi Mumbai 🎈🔥9920725232 🔥💋🎈 Provide Best And Top Gir...
High Profile Girls Call Navi Mumbai 🎈🔥9920725232 🔥💋🎈 Provide Best And Top Gir...
 
Private Girls Call Mumbai 9920725232 Unlimited Short Providing Girls Service ...
Private Girls Call Mumbai 9920725232 Unlimited Short Providing Girls Service ...Private Girls Call Mumbai 9920725232 Unlimited Short Providing Girls Service ...
Private Girls Call Mumbai 9920725232 Unlimited Short Providing Girls Service ...
 
Building Accessibility into your Design Systems
Building Accessibility into your Design SystemsBuilding Accessibility into your Design Systems
Building Accessibility into your Design Systems
 

Crafting Experience Strategy